Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a lawnmower through Temu. It distinctly had on there it had a year warranty. Temu said no our practice is only 90 days and that I needed to contact the company that made the lawnmower which I did. The company said since Temu was not authorized to sell their product that makes the warranty void. I referred this back to Temu. First they tried to get me to fix it myself. I am a senior citizens. I have no idea of how to fix a lawnmower. Then they said well give you a $50 credit. A 50 credit is not gonna fix a lawnmower-so Im stuck with a malfunctioning lawnmower that I cant get fixed. I do have all proof of correspondence between Temu, the lawnmower company, and the warranty.

  Business Response

  Date: 07/15/2025

  Hello ***,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department emailed you with an explanation through an email ticket on July 14. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You advertise free gifts if we make purchases, the free gifts add up to ****** for advertised price when I looked. In April and may I bought more the ****** worth of junk from your sight, one of the items dye came off all over my cats fur and when she cleaned herself she became violently ill vomiting and shaking. Thank heavens that stopped within the hour, I washed her. This is the watermelon chair. It's also made of cheap Styrofoam that's toxic to cats. Anyway after spending that money not one free gift was sent not even one for 3.50 you are using false inducement of free gifts to obtain purchases. Further more things we add to our cart advertised at prices are then sometimes more then double the price. Your pictures of items are always misleading and everything is way smaller and does not look like the picture. It's cheap flimsy and too small for practical use. I am disabled and can't really go to three or four different places to return your junk. On top of this I took refund to temu account and you say we get a refund but we don't. I wanted to buy one flower pillow was advertised for 7.00 I had a *****credit. But you guys then said regular price was ***** minus my ***** and my owed amount was 6.90 free shipping. That's ********. Your stealing my refund money. The advertised price is what the credit should be applied to. Your company is breaking all of our consumer laws with false inducement of gifts that never come, not giving refunds but eating them in games at the cash. When I complained I was missing four items from my order I couldn't get nothing done even though I uploaded pictures of the whole order . I was told I needed photos of items in claim. Listen I can't give photos of items not there. I want the ****** in gifts pro.ised for the money I spent credited to my account. Or I want my money back and you can come pick up your toxic junk. Please also stop putting purchases through to my bank on items sitting in my cart I have not yet approved.

  Business Response

  Date: 07/15/2025

  Hello Chelsea,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department emailed you with an explanation through an email ticket on July 9. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered four items from Temu order number: PO-211-*****************, expecting them to be delivered on July 6, 2025. However, when I arrived home, I found an empty package. I promptly contacted them and created a ticket, but it was denied because the items had already left the warehouse. This is puzzling, considering that it had been almost three weeks since the order was placed. There could have been any number of issues with my items. The moral of the story is to avoid shopping here. This company is a scam, and this will be my first and last time shopping with them. They dont care about their customers; they only care about their money.

  Business Response

  Date: 07/14/2025

  Hello Ri,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department offered you an explanation on July 8. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  

  Customer Answer

  Date: 07/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Ri Mri

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a few orders maybe the last three months everything I ordered false advertisement they send it. Its garbage missing parts. They know Im disabled and dont drive and its every Ive been on chat every day they want. Send it back I dont have a way I dont drive them disabled. They sent me a highchair for my grandson. Thats so unsafe that you cant even tighten the seat belt The belts to keep them in and they wont do nothing about it. They just keep making tickets Im sick of getting brought by the scam the company. I ordered a toy toy came today and theres no battery back. Thats supposed to s**** This company is a scam and Im tired. I want allmy money back for the last three monthswill start with this order. it is false advertising and ripping money. there total add up does equal to what you. when you order is on couple dollare and you end up pay 30 or 4o dollars. The is infomation of amount will change after the item to shiped to you. for example the total is $86 but when i add up the items, the total come up 50 dollars no shipping. so they cheap my money 25 more. please

  Business Response

  Date: 07/14/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. Your case is out of the norm. To assist with the further investigation of your case, our customer service department emailed you on July 14 to request the specific order number, which begins with 'PO-', as well as the email address or telephone number associated with your Temu account. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I am very tired of receiving text messages for all items free, 100% reimbursement etc. when i pick my items and look at my cart basically you are doubling the price and pretending to take a 50% discount off and say im saving money but still charging me what it would notmally cost without any coupins. I had two orders set up one when i was using the 100% reimbursement and ine just shopping normally and the price was very similar so the supposed reimbursement essentially was doing nothing but trying to make me think im getting a freat deal when im not. I have a cart of items that i have been trying to get for weeks but every time i get a text about a deal i have to pick items all over again and then after spending time doing that finding that i am basically paying the normal price minus all the fireworks and congrats and you got a $400 bundle of savings that you can use $2 at a time. No, no that is ridiculous! I have spent a lot of money, even when i didn't really want to thinking i would get the good reward next time but that never came because it is ine huge vicious cycle of getting a potential reward dangled in front of you only to be told ohhh sorry, you were so close, but next time we promise! Ha, likely story and next time brings no reward so you spend just a little more but to no avail. So, please for the love of all things discount please fulfill my cart for heavens sake!!

  Business Response

  Date: 07/14/2025

  Hello *****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience. Our customer service department has also offered you an explanation and a compensation plan through online chat on July 8. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this pop up bath tub. They sent me a damaged one with a hole right in the seem. I have been messaging them consistently about this since June. They offer FREE returns on your first return per order. However, they want me to pay $7.99 to have the item picked up because I am disabled and the closest ********** are over an hour away from me. I can't travel there by myself. They sent me an item that literally poured water all over my Bathroom floor. I have sent picture after picture, video after video and yet they still refused to give me my money back if I don't allow them to take the shipping cost out of my refund price. This isn't right and they are falsely advertising the returns. The item came in damaged and they offer me $15 out of my $55 something then I wouldn't have to send it back.

  Business Response

  Date: 07/16/2025

  Hello *********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $49.60 has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department offered you an explanation on July 10. Please check your inbox for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June ******* I paid for an item a plasma cutter to be exact I paid $125.11 for this item and they shipped it but it was delivered to the wrong location and when I tried to explain that to temu they wouldn't even listen to me and refused to take responsibility for my item being lost and refused me a refund I have been stressing out about this because I need my money for bills which is now past due and not to mention I got a $200 late fee added to my bill because temu would not help me settle the issue with my package.

  Business Response

  Date: 07/14/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department offered you an explanation on July 8. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Temu.com, and they claim the package was delivered. They even provided a photo as "proof" of delivery. However, I was home the entire day the package was supposedly delivered, and no package was ever received.The photo Temu provided does not clearly show my home or any identifying features that confirm it was delivered to the correct address. I checked my porch, mailbox, and surrounding area multiple times. I also confirmed with neighbors that they did not receive anything for **** reached out to Temu customer service, but they refused to issue a refund or send a replacement. They continue to insist the package was delivered simply because of the tracking status and photo, despite my explanation and evidence that I never received it.This is extremely frustrating. As the customer, I followed all proper steps. I paid for the item, provided an accurate address, and was present to receive the package. I should not be penalized for a delivery error or possible theft that occurred through no fault of my own.I am requesting a full refund or replacement. I am asking the BBB to assist in resolving this dispute, as Temu has not been responsive or reasonable.

  Business Response

  Date: 07/14/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department provided you with an explanation on July 10. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18, 2025, I purchased a knife from Temu for $79.37 (Order #: PO-211-*****************). Temu committed to providing a working product, and a full refund if returned in acceptable condition per their return policy. I returned the item in perfect condition using their official return system. However, the seller falsely claimed I broke the item, using a sarcastic joke I made as false evidence. Temu only gave a partial refund and refused to resolve it. I followed all return instructions, and I want the full refund Im owed.

  Business Response

  Date: 07/11/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on July 5. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received some coupons from Temu stating that the order amount only has to be a ***** more than the coupon amount. Upon trying to place an order with these coupons, Temu then said that I had to spend an additional $20 to place an order. They said that the minimum order amount is $20, but it is actually $40. When I filed a complaint with customer service, they kept giving me the run around, and refused to address the issue. When I asked to speak to a manager or supervisor, they told me that they weren't available.

  Business Response

  Date: 07/12/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.
  
  We would like to inform you that the no minimum order promotion is a special activity launched to reward users. As you are one of our valued customers, we have specially applied this benefit for you again. You can now enjoy the privilege of placing orders without any minimum requirement. It is important to note that this benefit is a temporary offer and may be subject to adjustments in the future. We value your experience and hope that you can enjoy a pleasant shopping experience on Temu. Our customer service department has also offered you an explanation through an app message on July 9. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******