Online Shopping
Temu.comThis business is NOT BBB Accredited.
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Important information
- Customer Complaint:
BBB with the use of artificial intelligence, analyzed the complaints on 10/23/2025
BBB shared the findings and recommendations with Temu
The findings appeared to show:
Product Quality Issues: A significant portion of the complaints revolves around product quality, with
customers frequently reporting items that did not meet expectations regarding durability or appearance.
Shipping Delays: Complaints related to delayed shipping and non-receipt of orders are prevalent,
indicating possible logistical challenges or miscommunication between order placement and fulfillment.
Customer Service: Many customers reported dissatisfaction with the customer service experience,
mentioning difficulties in reaching support, long response times, and unresolved issues.
Return and Refund Processes: Issues with returns and refund processes were frequently cited, with
customers experiencing lengthy processing times and confusion about return policies.
Website Usability: Customers occasionally reported challenges with navigating the online platform,
including difficulties in searching for products or completing transactions.Temu on 11/5/2025 responded to BBB with:
1. Product Quality Issues:
At Temu, we employ a comprehensive approach to quality control on our platform that aligns with the
requirements of the markets we operate in.
· Seller Onboarding: The process begins with the onboarding of sellers, where they are required to
submit the necessary documentation. Additionally, they sign agreements affirming their commitment to
product safety and adherence to regulations relevant to their intended markets. Temu supports this
process by providing guidance and resources on compliance requirements for various markets.
· Product Oversight: Random spot checks are conducted to verify that the physical products match their
descriptions and adhere to relevant standards. This includes checking packaging, labels, and safety
markings. If any products are suspected of potential non-compliance, Temu takes swift action, which may
involve suspending the listing, requesting additional documentation, or removing the product altogether.
· Ongoing Monitoring: Temu closely monitors customer feedback to identify potential issues with
products. When concerns arise, we take prompt action to investigate and, if necessary, remove any
products suspected of being non-compliant.
· Collaboration with Authorities: Temu actively collaborates with consumer groups and regulatory
authorities to address inquiries and facilitate product takedowns or recalls when required.
· Accountability Measures: We continually guide sellers on the need for strict product safety
compliance, ensuring they are fully aware of their responsibilities. Violations can lead to warnings, product
delisting.
We will continue to consistently and rigorously uphold these measures and standards, remaining fully
committed to ensuring customer satisfaction.
2. Shipping Delays
Timely delivery is a core part of the customer experience, and Temu is committed to ongoing
improvement in this area. Since late 2024, we have expanded our U.S.-based seller, enabling a growing
number of orders to be fulfilled domestically. This shift helps improve delivery speeds and better align with
customer expectations.
Temu works with experienced third-party logistics partners to handle the shipping and delivery of
customer orders. Customers can track their order status and estimated delivery dates directly through the
Temu app or Temu.com. Estimated delivery time and shipping costs are clearly displayed at checkout and
on the order confirmation page.
While the majority of orders are delivered on time, external factors, such as severe weather or
carrier-related disruptions, can occasionally lead to delays. We actively monitor these situations and
coordinate with our logistics partners to minimize impact.
We also proactively plan with our partners to ensure stable operations during peak periods such as
holidays. Customer feedback plays a key role in shaping our logistics strategy, and we remain committed
to refining the end-to-end delivery experience in response to user needs.
3. Customer Service – Current Capacity & Third-Party Recognition
Temu offers U.S. customers multi-channel support, including a self-service Support Center, virtual
assistant, live chat, hotline, and email. In particular, Temu maintains a 7-day × 24-hour live-chat support
channel. Most customers can reach a live agent within 30 seconds via the hotline, or within 1 minute
through online chat. For issues requiring additional follow-up or verification, Temu typically responds
within 8 hours and, in most cases, no later than 24 hours.
Temu will continue to invest in our customer service team to enhance its capacity and responsiveness,
ensuring that we deliver efficient and satisfactory solutions. We’re committed to addressing every
customer’s inquiry and feedback in a timely, fair, and friendly manner.
4. Return and Refund Processes
At Temu, we strive to provide a reliable and user-friendly shopping experience by connecting consumers
with a broad network of independent third-party sellers. While Temu does not manufacture or own the
products sold on the platform, we work closely with sellers to help ensure that product listings meet
applicable standards and that customers receive support when issues arise.
In the event a product is damaged or does not meet expectations, customers may contact Temu directly.
We will assist in coordinating a resolution between the customer and the seller, in accordance with our
platform policies and applicable consumer protection guidelines.
Below are the return and refund processes applicable to customers in the U.S. market.
Simple Return Process: Temu provides a simple and convenient return process for customers. The
following is an example of how the return process works. To request a refund, customers can log in to the
Temu app or Temu.com through their account, open the ‘Your Orders’ page, and click ‘Return/Refund.’ If a
return is needed, customers can select their preferred return and refund options. After submitting a
request, Temu provides a return label to ship the items back. Customers should place all returnable items
in one package, include the original barcodes, attach the provided return label, and ship the package from
the nearest USPS or UPS location. Refund status can be tracked via the order details page or through
Temu’s SMS, email, or push notifications.
Free First Return Policy: Return shipping is free on the customer's first return of one or multiple
returnable items for EVERY order within 90 days for most items from the date of purchase, with some
exceptions. Pickup return method may charge for an additional fee. Pickup return method may charge an
additional fee in limited scenarios.
Through these measures, Temu is committed to providing a transparent, efficient, and reliable return and
refund process, ensuring that customers can shop with confidence and ease. We greatly appreciate BBB
for highlighting potential issues, and we will continuously collect customer feedback to further optimize the
returns and refund experience.
5. Website Usability
We understand that a seamless online experience is critical to customer satisfaction, and we take all
usability feedback seriously. Temu’s technical and customer service teams work closely together to
promptly investigate and resolve reported issues. Temu is dedicated to providing a smooth, reliable, and
user-friendly experience for all users, whether on Temu.com or through the Temu app.
Temu sincerely appreciates the BBB’s continued communication and constructive feedback. We remain
fully committed to continuously improving every aspect of our service—from product quality and shipping
to customer support and post-purchase processes—while maintaining transparency, accountability, and a
customer-focused approach throughout our growth. We value the opportunity to address these matters
and will continue to take proactive steps to ensure a reliable, safe, and satisfying experience for all
customers.
Complaints
This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,479 total complaints in the last 3 years.
- 2,238 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/05/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bonjour,Je souhaite dposer une plainte concernant ma commande PO-135-***************** passe sur Temu.Trois articles de cette commande ne mont jamais t livrs. Jai contact le service client de Temu plusieurs reprises, mais malgr mes messages et leur promesse denqute, aucun remboursement ni solution na t ********* considre donc que la situation na pas t rsolue et je demande lintervention du BBB pour maider obtenir soit un remboursement des articles manquants, soit leur rexpdition.Merci de votre aide.Business Response
Date: 11/13/2025
Hello,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this issue as soon as possible. According to our latest internal information, our customer service team reached out to you via an email ticket on November 12 to provide assistance. Please check your Temu account or email inbox for more details and respond correspondingly if you have any further requests.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
******Initial Complaint
Date:11/04/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Temu had an offer if you buy something which was a purse that I chose, then I could get three gifts for one cent each. So I chose the popcorn machine, the ice cream machine and the battery charger. Never received them. I called and complained after waiting over two weeks. Was told the offer had expired when I called. I ordered what was required and still have not received the items. I feel I was tricked in buying something to get the items but then never receiving them.Business Response
Date: 11/12/2025
Hello *****,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We humbly appreciate your feedback regarding your concern and request about the cut price to 0.01.
The amount shown at the top of the event page is the amount that needs to be reduced. Each order will deduct a certain portion of that amount based on the order value, and the exact ratio is subject to what is displayed on the event order page. Once the progress bar reaches 100%, you can claim your three free gifts.
We have noticed that you put a lot of time and effort into the event, but unfortunately, this round has already ended. Before it closed, your final progress was *****%.
In appreciation of your support, our customer service department would like to offer you a compensation plan. They provided a detailed explanation on October 27, but they did not receive your reply. Please check your inbox for more details and respond if you have any other requests.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
******Initial Complaint
Date:11/04/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order online with Temu on 10/27/2025. I ordered several things but my complaint is about a heavy duty over the toilet shelf. The cost was advertised at ***** and estimated delivery 3-5 days. I was charged *****. As I tracked the order on 11/2/2025, the logistics changed since I placed the order and now stated estimated delivery 12/26/2025. It was now being shipped international by sea. And as of 11/4/2025 it was still sitting on the international dock, not shipped. I contacted Temu customer support first on 11/2/2025. I was told it shipped and I would have to wait for it to be delivered and then I can return it. I asked for a refund due to logistics changed since. I stated I would never order something that I can buy anywhere for cheaper that would take 2 months for delivery. That is makes no sense. And it was the sellers fault for false information when I ordered it. I asked for a manager approximately 12 times but was just advised theirs nothing anyone can do. I then chatted on 11/3/2025 with customer support. I advised the same thing, that I wanted a refund. That this was their error and its false advertising. I was on the call for 67 minutes with that *** telling me to hold she was working in it. Then she would say Ill escalate it and I advised her the *** did that the evening before with no resolution.Business Response
Date: 11/12/2025
Hello ********,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback, and we are sorry for the inconvenience this may have caused.
We have checked the details you provided and confirmed that $16.05 has been refunded to your original payment channel. Please note that once the refund has been successfully processed, it may take 5-14 business days for the money to reflect in the original account.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
******Initial Complaint
Date:11/04/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order numberPO-211-*****************-D02 Received around October 3rd. Product was very inferior and came out of the box broken. I only open one of three boxes and then pack the first box back up. I requested a refund return from ****. They approved it and had me fill out shipping information for the return. Every time I received a return label it came through as upload failed. I contacted T MU and they told me to try the process again. I did this three different times and kept getting the same results. I contacted T Moo and begged for a return label with no relief. Finally I contacted ****** and ask for a refund. After explaining the situation to ****** they ended up giving me a $100 credit to ship the product back. Now T MU will not even give me an address to send the product back to them. They keep running me around And refused to refund my amount of $172.95. They will not let me return the products. They will not give me a return label after many requests. ****** offered to pay the shipping back and now Timu will not even give me an address so I can send the products back. I don't think I've ever had So much run around from a company that's trying to beat you out of your money.Business Response
Date: 11/11/2025
Hello *****,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback, and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide a detailed explanation on November 11. Please keep an eye on your inbox for more details and respond if you have any other requests.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
******Initial Complaint
Date:11/04/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed order for $15.98 on 10/11 with another order on 10/20 for $10.05 The first order was for curtains (I use the term loosely) and a martingale dog collar. The curtains are hideous and are made of something that is almost PAPER-LIKE. No one would want this in their home. The dog collar did not match the measurements given and was too large for the dog. The second order was for a set of 10 solar lights on stakes. NONE of these work, after having been turned on and set in the sun for several days.I have been trying for several days to contact this company to return these items and get a refund. It is almost as if their systems is designed TO MAKE IT IMPOSSIBLE TO REACH THEM! The customer service number listed ******************** directs you to their website/app as they are experiencing higher than normal call volume? When you try to CHAT they cannot help you. When I went on the website to try to access my account, it will not allow me to. It asked for an email verification, which I did, then asks for phone verification. Why is it necessary to have two types of verification just to access my account? Let me remind you, it already asked for my password, which I did successfully provide.The telephone number they have is incorrect. There is NO WAY to change the phone number unless you open your account which I CAN'T do as you need a verification number sent to your phone to open the account. Around and around we go! While searching for ways to contact TEMU I was directed to a site that could help me, which looked like Temu chat then asked me for a credit card number for me to pay a fee for that information! (***************************************************************************************************************************************************************************) No idea what that was about. Another inquiry for a valid customer service number sent me to ****** Consumer, to file a complaint?This company makes it next to impossible to contact them. It should be illegal!Business Response
Date: 11/11/2025
Hello *******,
I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and can confirm that our customer service department has emailed you to provide assistance and propose a refund solution for you via an email ticket on November 10. Please check your Temu account or inbox for more details and respond correspondingly if you have any other requests regarding this matter.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*****Initial Complaint
Date:11/04/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is such a scam. I had a total reimbursement coupon twice. I cancelled one order and then placed another one immediately and was told I couldn't use it. I also had "free items " in my cart, but when I went to claim them, it showed I would have to pay for them. Buyers beware !!!Business Response
Date: 11/11/2025
Hello,
I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. Upon checking, our customer service department has provided a detailed explanation about the rules and the progress of the activity you participated in on November 10 via an email ticket. Please check your Temu account or inbox for more details and respond correspondingly if you have any further requests. Thank you for your patience.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*****Initial Complaint
Date:11/04/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed Order ID ************************ on October 2, 2025, for two units of the 5-piece Industrial Metal Dining Table Set, which resulted in a total charge of $210.04. The combined weight of the two metal furniture sets should be approximately 160 pounds.However, the package I received contained only lightweight plastic pouches (or specify the low-value item), which weighed less than 100 grams. The total value of the merchandise I was defrauded of is $210.04.This extreme discrepancy in content and weight is undeniable evidence of shipping fraud and deceptive business practice. The company appears to have generated a tracking number for a small, incorrect parcel to falsify the delivery record, while avoiding the cost and logistics of shipping the actual furniture. The weight discrepancy can be confirmed via the shipping carrier's data ****** Tracking Number: 394226329370).I am demanding a full refund of $210.04 for the purchase price immediately, as the delivery was fraudulent and the merchandise received was not what was ordered.Business Response
Date: 11/12/2025
Hello,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******Initial Complaint
Date:11/04/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
22 October 2025 The package arrived I bought a printer from Temu for 1224 MAD, but it does not work. I returned the product following Timos return policy: I printed and attached the return label, submitted it at *************, and kept a copy as ******** has been 6 days, and I have received no update regarding my refund. I contacted Temu multiple times, but all responses are automated, and my issue has been ignored, even after escalation to the technical team.I request BBBs assistance in resolving this matter and ensuring that Timo processes my refund promptly.Business Response
Date: 11/12/2025
Hello ******,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We have checked the tracking status of your return parcel. However, the current status indicates that the item has not yet been dropped off at a shipping location. For the tracking status to be updated, the physical parcel must begin its return journey to our warehouse. We will process your refund as soon as the parcel arrives and is inspected by our returns team.
Our customer agents contacted you regarding this issue on November 9. Please check your inbox for more details.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*******Initial Complaint
Date:11/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Lounger, # PO 211-05403108071031443, from Temu in early July, 2025, which I never received. On August 1, 2025, I requested a refund on line from Temu regarding the undelivered merchandise. Temu informed me that the merchandise was delivered to me on July 15, 2025 at 11:17am, left in lobby/vestibule and that a signataure was not requested. Temu could not provide a picture of the delivered item in the lobby of my building by the courier. All deliveries to my building must be signed for by the doorman, which is standard procedure and mandated by the Management of my building. On August 14, 2025 and October 16, 2025, I was in a chat conversation with Temu representative, ****. Temu then mentioned item could have been left in the mail room which is not possible because only the doorman can put items in the locked mail room after signing for an item. I called ***** twice, gave the agent the tracking # ************, who informed me that the item was sent to a different address from mine. I informed Temu what the ***** agent told me, however, Temu refused to contact ***** regarding the missing item, instead I was told to check with a neighbor, my roommate, (which I do not have) the mailbox, or around my apartment, provide a video or screenshots showing the package was stolen; also to provide emails or other communication records with the carrier indicating the package was not delivered properly, which is impossible to do! The lounger is to large to place in a mailbox, and it is too large to not be see in a small 3 room apartment. I have copies of Temu's foolish statements. I sent Temu an email on August 17, 2025, and October 17, 2025, stating I did not receive my order to which they did not respond. On October 16, 2025, I was in a chat conversation with a Temu representative, Jonnalyn and ****.I would like the BBB to assist me with resolving the aforementioned situation.Business Response
Date: 11/12/2025
Hello *******,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your Temu account or email inbox and await the explanation.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******Initial Complaint
Date:11/03/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've ordered something from temu and they state it was signed for and delivered. I never signed for it or received the package they stated it was gone get delivered one day then they moved it to the next day and I still haven't received it on no days at all. I've tried contacting them and they stated that the order was delivered and signed for but can't provide nothing showing the signature cause it was never signed for or received. There is no address on the photo and that is not the correct house.Business Response
Date: 11/11/2025
Hello ******,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback, and we are sorry for the inconvenience this may have caused. Our team has confirmed that your package was successfully delivered. In addition, our customer service team has reached out to you to provide assistance and guidance via an email ticket on November 10. You may refer to that email ticket and provide the relevant supporting documents, and we will be more than happy to assist you in verifying the matter.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
******
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