Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,091 total complaints in the last 3 years.
2,138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/06/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with this company back in March. Well theyre claiming it was delivered, but I never received it and I keep reaching out to them and letting them know that I didnt receive it well instead of them sending it back out or trying to help me resolve my issue they just told me theres nothing they can do about it and they owe me money. I either want my money back or I want my order at this point. I just want my money back. Im not sure where they delivered this package to, but this is the second time with this company that theyve claimed they delivered something that I did not receive and when I contact the shipping company they tell me to contact Temu and Temu is refusing to help me and this has been going on since March
Business Response
Date: 05/13/2024
Hello Shevaun,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order PO-211-*****************. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************. Our customer service department has emailed you and offered you an explanation through ticket ****************. Please check your inbox.

We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/13/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I never received the package they are lying I spent over $60 and now they wont send it back out Im not on it its my stuff I want it I cant help they refuse to listen but its my money and I want it or my order or my money period they refuse to do that

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Shevaun

Business Response
Date: 05/22/2024
Hello Shevaun,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders PO-211-*****************-D07 & PO-211-*****************-D08 & PO-211-*****************-D09 have been refunded to your Credit balance (please see details in PO-211-*****************). Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:05/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Incessant advertising via email. It is not possible to block the ads. They never stop and occur several times daily. There is no one to contact.
Business Response
Date: 05/13/2024
Hello ****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We feel terribly sorry for your unpleasant experience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality.

To manage your notification settings, please go to 'Settings' in your Temu app or on Temu.com, select 'Notifications' and then 'Edit', and toggle the button or slide to 'None.' to adjust preferences for alerts. If you are using Gmail, you may also click on the 'More' button in the upper right corner of the email and choose 'Stop seeing this Ad'. If you see ads on other websites including your browsers, please click the close icon on the upper right corner of the ads to decrease the possibility of the appearance of these ads in the future.

We hope this information helps. If you need further assistance, please message us through Temu.com or Temu app live chat to provide us with more details about the ad delivery so that we can better assist. We appreciate the opportunity to assist you.

Best wishes,
*******
Initial Complaint
Date:05/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My both order of PO-211-***************** and PO-211-***************** were stolen by the local carrier hired by ******. She placed my packages in front of my building on curd, took picture as proof of delivery and took them away, the crime recorded by my CCTV ceamera. I called Temu after the first incident so that no package should be left on that sidewalk, they did nothing but sit to see the second theft happening again. Temu employees think their company is big enough to issue a refund and replacement so nobody in the office cares about repeated loss to the company. I want to know how the menagement level's opinion about crimes and money waste.
Business Response
Date: 05/14/2024
Dear valued customer,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order PO-211-***************** has been fully refunded to you.

Meanwhile, we can confirm that a reshipment with tracking number 1ZC1F967YW96308905 - *** has been arranged for your order PO-211-*****************. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/14/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have held my tiling job task for the reshipment till last Sunday but can't wait any longer. I have to purchase from other vendors and finish the job before deadline. So I called your CSH today and spoke to ******, and was told I the reshipment cannot be cancelled before the makeup delivery. I will have to wait for the second package to be delivered at my doorstop, if not stolen again by your carrier, mail it back in exchange for refund. Your colleague offered no solution just like you. In stead of pushing the carrier for a crime causing Temu's loss, you prefer to cover it up with a $5-13 credit? I don't want the item anymore, just cancel the shipment and give my money back please.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
King

Business Response
Date: 05/29/2024
Dear valued customer,

I am ******* from ********************. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Most packages arrive between 6-22 days. Upon investigation, we can confirm that the reshipped package of your order PO-211-***************** is in delivery by **** You can track your shipping status and see your expected delivery date directly in the Temu app, on Temu.com or on the official website of **** If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience.

We understand the frustration that you may have been through during this time. Your information is well received by our colleagues in the corresponding department who have been working on the case to improve our partnership with logistics companies in the future. Thanks for your understanding and extreme patience.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:05/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Temu about the REDICULOUS amount of messages they are sending to my Chrome account. Over 6 messages EVERY DAY!! They asked why was I complaining..I told them "you need to STOP sending me ANY MESSAGES! Instead they are sending MORE! Very poor response to my complaint...
Business Response
Date: 05/13/2024
Hello ***,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We feel terribly sorry for your unpleasant experience. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality.

To manage your notification settings, please go to 'Settings' in your Temu app or on Temu.com, select 'Notifications' and then 'Edit', and toggle the button or slide to 'None.' to adjust preferences for alerts. If you are using Gmail, you may also click on the 'More' button in the upper right corner of the email and choose 'Stop seeing this Ad'. If you see ads on other websites including your browsers, please click the close icon on the upper right corner of the ads to decrease the possibility of the appearance of these ads in the future.

We hope this information helps. If you need further assistance, please message us through Temu.com or Temu app live chat to provide us with more details about the ad delivery so that we can better assist. We appreciate the opportunity to assist you.

Best wishes,
*******
Initial Complaint
Date:05/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with TEMU. The *********************** I placed this order on *** 1,2024..Which included a white pillow.I mean to order the pillow in a different color..So I contacted customer support to change the color but they could not help me..So I canceled the white pillow only and agreed to a temu credit if $41.65..I then re-order the same pillow in the color that I actually wanted. Temu tells your temu credit was used for this order..Today I see a charge for the pillow for *** 3,2024. I speak to a rep and she gives me the run around,claiming I had no credit and that I charged because I had a credit with TEMU..My credit with TEMU paid for the pillow..So my bank card should not have been charged for that amount..I want a refund. I have proof of the charge of on my bank account and my credit with TEMU.
Business Response
Date: 05/12/2024
Hello Crystal,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details of your order PO-211-***************** and, after our investigation, we can confirm that we haven't detected extra charges in your order.
Please allow us to clarify the transactions to alleviate any confusion. Initially, your order comprised two separate charges: one for ***** specifically for the pillow item, and another for ***** pertaining to other items excluding the pillow. When you canceled the pillow, the refund was issued as Temu Credit. Please be advised that before placing an order, there is no Temu Credit balance left on your account. The credit you gained from the cancelled item was then utilized for the subsequent pillow purchase. Consequently, the $***** charge you noticed on your bank card is solely attributed to the cost of a single pillow. We have confirmed that our customer service department has offered you an explanation via Online Chat. Thank you for your understanding.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have any other question or concern, please contact us through www.temu.com/support-center.html so that we can help you look into this right away.

Best wishes,
*******
Initial Complaint
Date:05/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from Temu April 27 PO-211-***************** and my order was marked as delivered on May 2nd but I did not receive my order I contacted support and they refused to refund me this is unacceptable
Business Response
Date: 05/11/2024
Hello Thiago,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order PO-211-*****************. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************. Our customer service department has emailed you and offered you an explanation through ticket ****************. Please check your inbox.

We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.

Best wishes,
*****
Initial Complaint
Date:05/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have three outstanding returns to Temu. The return order numbers are as fallows:1) PO-211-*****************-D01. This return was made using credit card ending in 3674 and the estimated refund amount is $46.86. The TEMU refund notes say that the return arrived at the facility. But I never got my refund.2) PO-211-*****************-D02. Refund records indicate on my Temu account this return arrived at the facility but no refund has been applied to credit card ending in 3674. The total amount for this refund is $9.80.3)) PO-211-*****************-D03. The refund information indicates the return arrived at the facility but no refund has been issued to credit card endning in 3674. The amount for this return is $***** The total amount for the three returns is: ***** + 9.80 + ***** for a total of ****** Where is my refund for the three above returns?Thank you.
Business Response
Date: 06/12/2024
Hello *********,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders PO-211-*****************-D01 & PO-211-*****************-D02 & PO-211-*****************-D03 have all been refunded to your original payment channel on May 4, 2024 (please see details in PO-211-*****************). Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. We recommend that you contact your bank for further assistance. Thank you for your understanding and cooperation.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:05/02/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hi, my name is ****************** ordered from Temo.com Order # PO-211-***************** on March 27th, 2024 for over $150, on Temu.com orders over $129.00 get expedited shipping. When I checked my order I saw they did not offer me expedited shipping, so I called them to cancel the order because I needed the order sooner they told me they were going to cancel the order but in fact, they did not cancel the order, and still charged my card, so I went and I dispute the charge with my credit card issuer. they sent out the order and was delivered, I returned the items on 4/9/2034 to Temu. As of today May 2nd, 2024, I did not receive a refund because they are claiming that the dispute is still open. I sent them a letter that I closed the dispute on May 8th with the credit card issuer, I emailed them and called multiple times but they are unwilling to give me any refund. they are claiming I'm still disputing the charge, I offered them ****************** direct number for disputes, and I emailed them all the letters that I received from ***************** stating that the dispute is closed in their favor. still no refunds for over 24 days!
Business Response
Date: 05/11/2024
Hello *******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have reviewed your order details and found that your dispute on the order PO-211-***************** has now been successfully processed. As a result, your payment for this order has been stopped by your payment channel and a full refund has been issued. However, please note that the timing of when the funds will be returned to your original payment method may vary. We recommend that you contact your financial institution for further information. Our customer service department has emailed you and offered you an explanation through ticket ****************. Please check your inbox.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/12/2024

Better Business Bureau:
Finally, after filing a complaint with the Better Business Bureau it was resolved, Temu.com should be ashamed that only by filing a public complaint did you take action, as an individual customer you just ignored me after multiple phone calls emails, and chats!
Thanks again to Better Business Bureau organization for making sure people get treated fairly by big companies!!!

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***********************************
Initial Complaint
Date:05/02/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #RO-211-14959827308150161 Issue 04/26/2024 Hey there,I need to talk about my order, #RO-211-14959827308150161. It's been a total mess, and I'm beyond frustrated. I used Afterpay for this $327.25 order, expecting it to go smoothly, but man, was I wrong.First off, the wait was way longer than it should've been. Then, when the package finally arrived, it wasn't even through the usual delivery service. Nah, they decided to go with Ontrac, which I've heard nothing good about.But here's the kicker: the Ontrac delivery driver hands my package to some dude named *****. *****! That's not even close to my name on the package. I tried to reach out to Temu's customer service, thinking they'd sort it out quick. But nah, they just kept giving me the runaround, promising a response within 24 hours, which never came.I'm not playing games here. This is unacceptable. I need you to find my package ASAP and make sure it gets to me, not some random *****. And I better get compensated for all the stress and hassle this has caused.Seriously, y'all need to fix this, like yesterday.Peace,Trevonte
Business Response
Date: 05/10/2024
Hello Trevonte,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, PO-211-*****************, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on PayPal or your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. Our customer service department has emailed you and has been following up on this issue through ticket ****************. Please check your inbox.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/10/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ
I have advised you and your team SEVERAL times that the dispute was cancelled to allow you guys an opportunity to correct the situation. I have cancelled the dispute. The dispute was cancelled. I dont know how many times I have to say that

Regards,
Trevonte

Business Response
Date: 05/21/2024
Hello Trevonte,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.

However, after double-checking the details with our colleagues in the relevant department, we can confirm that your order PO-211-***************** is still under dispute, therefore your payment has been stopped by your payment channel. As a result, we are unable to intervene or take any further action until the dispute process has officially concluded. We kindly request your patience while awaiting the final decision on the chargeback from the relevant financial institution as this process may take some time. Please contact your financial institution for further information and assistance. We appreciate your extreme patience and understanding.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

as you can see they have a blatant disregard to the fact and the evidence that the dispute was indeed cancelled. If they have outdated systems that fail to reflect that it does not fall on me. Its been over a month and I STILL havent received my package or any type of compensation Im requesting anyone doing business with Temu learn from my mistake they do not own responsibility or accept accountability they have been dragging me along for over a month responding with the same generic response
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Trevonte

Business Response
Date: 06/17/2024
Hello Trevonte,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have reviewed your order details and found that you have initiated a dispute on the order, PO-211-*****************, which has now been successfully processed. As a result, your payment for this order has been stopped by your payment channel and a full refund has been issued. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. Thank you for your patience.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:04/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I relayed to Temu multiples times that the package would be undeliverable because my parents kicked me out because of my PTSD from military staff. And then the Temu continually lies saying they will help me and then do not. I was willing to provide proof that my parents kicked me out on the street but they refused. This covered three separate orders. One order withb4 items was delivered to my parents house that was thrown in the trash by my biological father today because he kicked me out on the street. Have email correspondence of that. They also make up different payment methods that are used for refunds (i.e. in store credit balance). Lastly, I explained about the third order that will be undeliverable and they did not care. They make up policies and rules as they go along their day.
Business Response
Date: 05/10/2024
Hello ******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order PO-211-*****************-D01 & PO-211-*****************-D02 have been refunded to your original payment channel (please see details in PO-211-*****************). Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Our customer service department has emailed you and offered you a resolution through ticket ****************. Please check your inbox.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 05/10/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[Temu never sent me an email of said support ticket and neither Affirm or my financial institution have not received any such notifications of refunds. The 5-14 days waiting period is laughable at best. I consider this deflection of the problem and to just have the Better Business Bureau and I close the complaint as resolved.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 05/21/2024
Hello ******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.

However, after double-checking the details with our colleagues in the relevant department, we can confirm that your order PO-211-*****************-D01 & PO-211-*****************-D02 have been refunded to your original payment channel on April 30, 2024($83.96). Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Please contact Affirm or your financial institution for further assistance. Our customer service department has emailed you and offered you an explanation on May 1, 2024 through ticket ****************. Please check your inbox.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 05/21/2024
Better Business Bureau,
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please review the time line of the last time ***** said the same exact thing except for this time she stated that her and her team double-checked and said they sent me an email which I did not receive before she starts passing the blame off to Affirm or my financial institution which I have contacted and they both do not see anything from Temu on their end. It seems as if ***** is running around in circles. Oy vey. :(
Very Respectfully,
******************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Temu.com is NOT a BBB Accredited Business.