Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,091 total complaints in the last 3 years.
2,138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 8 items from Temu on April 27th and the package has been saying out for delivery by this company called Halify since May 4th. Today is May 8th and still no package. Getting the run around from customer service. I have never seen a package say out for delivery and not get delivered. This company is a scam. I want my money back and will NEVER BUY FROM THEM AGAIN.
Business Response
Date: 05/16/2024
Hello ********,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, PO-211-*****************, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on PayPal or your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company.

Regarding the status of your packages in this order, we suggest that you contact HAILIFY directly for further assistance. Our customer service team has emailed you and offered you an explanation via ticket 1715098591211331.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Initial Complaint
Date:05/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/29/2024 I purchased items from TEMU, expected delivery date is May 5-14, and I'm okay with this, however TEMU dispersed my packages to HAILIFY delivery, not familiar with this delivery service so I researched them only to find negative information under BBB, so I contacted and informed TEMU about HAILIFY, nothing was done. Today (5/8/2024) I was awaiting the arrival of my packages from HAILIFY, and I contacted HAILIFY ************* at 4:45pm today (5/8/2024) regarding their delivery cut-off time, and the THING refused to give me a time, then marked my items as being delivered, I contacted HAILIFY again and HAILIFY continuously hanged up on me refusing to acknowledge the theft they just committed with TEMU in alignment with their actions, because I then contacted TEMU and they are refusing to refund $230 of items I purchased. My tracking # for HAILIFY is **************** and its under ***************** (alias), I inquired to TEMU about the account number and I was informed its in my receipt. Here's what I found PO-211-***************** which says order#. I will be more than willing to furnish you with all receipts (i.e...screenshots/transcripts/recordings)
Business Response
Date: 05/17/2024
Hello *******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Upon investigation, we can confirm that your package BG-2404305861R7TSTX with tracking number **************** - HAILIFY in the order PO-211-***************** has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

Plus, please allow me to brief you of the current status of another package shipped by HAILIFY in this order:
PO-211-*****************
BG-24050352HQKBHB2W, **************** - HAILIFY, Delivered on May 13, 2024

Our customer service team has offered you a compensation plan for your delayed delivery. Meanwhile, As a customer-centric **********************, we sincerely apologize for your unsatisfactory delivery experience with HAILIFY. We have blocked HAILIFY from delivering your packages, and your future orders shipped by Temu will have priority with ****************** from now on. Further, there may be situations where ******** cannot deliver special items, and HAILIFY may be required for the delivery of your package. Otherwise, you can rest assured that ******** is your new priority delivery service provider. Thank you for your understanding.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 05/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed
In response to TEMU statement, I must disagree on their stance that if ******** is NOT able to deliver certain items then they will use HAILIFY instead. I find this outrageous and MY resolution is to INFORM customers as to what items will be shipped by HAILIFY BEFOREHAND-BEFORE A CUSTOMER PAYS OUT OF THEIR POCKET AND NOT AFTER , especially in acknowledgement of HAILIFY being non-accredited by the BBB, in lieu of this I've already spoken to TEMU on behalf of their fraudulent practices/tactics, because TEMU false advertise, post items as though they're in stock until you pay, and then items miraculously become unavailable, thereafter is when the pre-order alerts come with details and not before, so customers orders are placed on hold for days on end until they replenish stock, and then TEMU ship customers orders to their fraudulent allies which is companies such as HAILIFY. I truly dont understand how corrupt companies are able to do business with the USA! It says a lot about what our government will/will not accepts]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******

Business Response
Date: 05/28/2024
Hello *******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. As a customer-centric **********************, we are sincerely sorry for your logistic experience and for the sold-out pre-ordered items. Temu is an e-commerce company that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment.

For your concern about logistic service, we can confirm that ******** is your new priority delivery service provider. However, we regret to inform you that we cannot guarantee avoiding a specific carrier for your future packages currently. Meanwhile, we are sorry for the inconvenience and frustration you have experienced while placing the orders, as we understand how disappointing it can be to have items in your order become unavailable. We're committed to improving our processes to avoid such issues in the future. We will record your feedback - please be assured we highly value customers' experiences, and are continuously optimizing our services.

Your valuable feedback has always been highly appreciated, as it keeps driving us forward to further improve our product and service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Thank you for your understanding.

Best wishes,
*****
Customer Answer
Date: 05/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[I understand TEMU stance as to their delivery process, however i do not understand/agree to the logistics of their reasoning pertaining to HAILIFY. My stipulation/response is to be notified of the items I select that are going to be submitted to HAILIFY ASAP, in order for me to decline those selected items, and to have those selected items be reimbursed to the original form of payment!

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******
Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cannot get Temu to refund my credit card or to accept a previous unused purchase but instead they keep sending the same chat message that a credit was issued and used on a subsequent purchase (which was also returned). They keep asking for details but keep sending the same message of the credit was used. They will not address refunding my credit card or the current return I wuld like to make, I don't want a Temu credit I want my credit card refunded for the previous return and for the items I now need to return. PO-211-*****************-D01.
Business Response
Date: 05/17/2024
Hello *******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order PO-211-*****************-D01 has been refunded to your Credit balance on Feb 2, 2024 and your order PO-211-*****************-D02 has been refunded to your original payment channel on May 8, 2024 (please see details in PO-211-*****************). Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. Regarding refund to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Our customer service team has emailed you and offered you this resolution through ticket ****************. Please check your inbox.

Moreover, please allow me to clarify the form of refund in your order PO-211-*****************-D01. As its refund ($7.69) in the form of credit was already applied towards the payment of another order on March 31, 2024, this refund cannot be switched back to your original payment method from credit. Furthermore, since the payment for the order on March 31, 2024 was made using credit, the refund can only be issued back to your credit balance. Thank you for your understanding.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 05/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***********************
Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business had a sale with some black sandals I like them so I ordered the sandals. The sandals took a month to reach my location in the ********* because Im using courier service. I reach out three times to Temu customer service online rep I was told I need to return the items and I previously had problems with a bag I had purchased from this company and the quality was disappointing I got an refund without returning the items but in this situation the customer service rep are telling me I need to return it even though I told them I live in the *********. I asked to speak a manager or a supervisor they demanded I return the items to get refunded or they just close the chat. Temu customer service is horrible and not professional for customers. The human hair I purchased when I took it out the package it was itching my skin and had breakouts and the sandals I also bought was plastic rubber sandals and thats not what they had displayed. I would like a refund.
Business Response
Date: 05/14/2024
Hello Dela,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

After conducting an investigation into your case, we regret to inform you that, as per our company policy, we are unable to ***** a refund without a return of the item(s) for your order PO-211-*****************. We understand that returning products can be inconvenient and we apologize for any inconvenience this may cause. However, we have policies in place to ensure that our products meet the highest standards of quality and customer satisfaction. Therefore, we kindly ask that you return the item(s) to us for a full refund. Please be informed that once our warehouse team receives the returned item(s), the refund process will be immediately activated.

The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.

Moreover, we want to assure you that we have received your feedback about our product Human Hair Bundles. We understand how frustrating it can be to face problems with your purchase and we are deeply sorry for any inconvenience you have experienced during your shopping experience in Temu. As a consumer-centric company, we sincerely apologize for the inconvenience caused. If you experience any discomfort, we recommend seeking medical attention promptly. Your health and well-being are our top priority.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My credit card information was stolen for a 2nd time after placing an order through Temu. I contacted them on 9/23/23 after it happened. I just received notification from my company that it happened again today - 5/7/24. I used a one time virtual card number from my company that was only used for that order which proves it was stolen from Temu.
Business Response
Date: 05/16/2024
Hello ******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the information that you provided, we feel regretted to inform you that the screenshots and the order information you provided do not match any records in our system. The charge in the screenshots is not from Temu and the website is not affiliated with us. We would like to remind you not to trust any of these fake companies or advertisements impersonating Temu by using the same logo as ours. We suggest verifying the sender's details before purchasing. If you have already made purchases via any copycat company, we recommend that you contact your bank immediately to report the issue and seek assistance. Please be assured that we take this matter very seriously and reserve the right to pursue legal action against these copycat companies.

Furthermore, we want to emphasize that all our payment links have obtained Payment ************************************ (PCI DSS) certification, ensuring the security of customer payment information. Additionally, Temu collaborates with major payment networks, each equipped with its security and authentication protocols for added protection, including **** Secure, MasterCard ID *********************** SafeKey, Discover ProtectBuy, and JCB J/Secure.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 05/16/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Temu has said that my screenshots arent from their site so they dont accept responsibility. The screenshots and proof that I submitted show that my credit card information was stolen from Temu after making purchases off of their site. The fraudulent charges are purchases made on different sites after my credit card information was stolen. This was stated initially in the complaint as well but my credit card company allows me to use a virtual credit card number and it was only used one time each for the Temu purchases which proves it was stolen from Temu and then attempted to use elsewhere.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 05/29/2024
Hello ******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.

After double-checking the details with our colleagues in the relevant department, we can confirm that the screenshots and the order information you provided do not match any records in our system. The charge in the screenshots is not from Temu and the website is not affiliated with us. Plus, we can confirm that the order ID format in the screenshots you provided (#**********) does not match our standard format, which starts with 'PO-'. We would like to remind you that not to trust any of these fake companies or advertisements impersonating Temu. We suggest verifying the sender's details before purchasing and contacting your bank immediately to report the issue and seek assistance as they are in the best position to investigate the issue. Please be assured that we take this matter very seriously and reserve the right to pursue legal action against these copycat companies.

Furthermore, we want to emphasize that all our payment links have obtained Payment ************************************ (PCI DSS) certification, ensuring the security of customer payment information. Additionally, Temu collaborates with major payment networks, each equipped with its security and authentication protocols for added protection, including **** Secure, MasterCard ID *********************** SafeKey, Discover ProtectBuy, and JCB J/Secure.

We fully understand that the outcome may not always meet your expectations, and we sincerely apologize for any disappointment caused by this result. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 05/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Hello, as previously stated the screenshots are not from temus website. They are the fraudulent charges that were made after my credit card number was stolen when I made the purchases from Temu. I know you say all payments are safe but these are proof that they are not and my credit card information has been stolen numerous times from your site.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:05/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with this company twice now and have never received the item. It says it was delivered, but I have not received it. Contacted them through via text through the app about not getting the item about getting a replacement or refund and they told me no they do not have a phone number so makes it hard to talk to a human being they open up a claim and then literally five minutes later they closet without exclamation this company I believe is fraud and scam Artist
Business Response
Date: 05/15/2024
Hello *******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order PO-211-*****************. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************. Our customer service department has emailed you and offered you an explanation through ticket ****************. Please check your inbox.

We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.

Best wishes,
*****
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from Temu for the first time. I have a large parrot and ordered bird toys. My macaw started chewing the toys and the metal was all rusted. This is a concern as my macaw can have serious health issues from the rusted metal. She has not been well and I have a vet appointment tomorrow. Looking for a full refund for this bogus website.
Business Response
Date: 05/14/2024
Hello ********,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We have received your feedback about the rusted bird toys in your order PO-211-*****************. As a consumer-centric company, we sincerely apologize for the inconvenience this may have caused. We sincerely appreciate your prompt action in seeking veterinary care for your macaw's well-being and we hope your macaw is in good health. If your macaw has sought for the medical attention, and if there is medical report available, could you please kindly contact our Temu **************** through ******************** or ********************** app live chat for further check?

Meanwhile, we want to assure that you may apply for a refund of your order within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.

Your valuable feedback has always been highly appreciated, as it keeps driving us forward to further improve our product and service quality. We will constantly review the customer satisfaction and optimize the quality of customer service. If you need further assistance, please message us through Temu.com or Temu app live chat. Thank you for your understanding.

Best wishes,
*****
Customer Answer
Date: 05/15/2024
Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I have attached a screenshot of my refund request. If the credit is not refunded to my original payment method, I will reach back out to get this issue resolved.

Regards,

***************************
Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent all items back, *** lost shipment, temu needs to file claim for lost package they are the shipper and refund my purchase price.
Business Response
Date: 05/14/2024
Hello ******,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the orders, PO-211-***************** & PO-211-*****************, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on PayPal. We recommend that you keep track of your financial institution's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 05/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5-6-24 me and some friends decided we wanted to see if the promotional games on temu were the real thing or not. What we found out I'd Temu manipulates the price amount to just fraction of the amount we started with. You were supposed to get a higher value for new app users. By the end they barely gave you a fraction of what we started out st. Makinv the increase ad small as 01 for a new app user. Whe. In the beginning you were rewarded much mu h higher than this. Then when they can't really scam u more. They will stop rewarding you for new users all together so you get nothing at all. We did this with several accounts not just mine.
Business Response
Date: 05/14/2024
Hello *******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry that you are experiencing difficulties with our promotional activities. Upon investigation, we understand you are enquiring on our "Hat-trick Gifts" activity. We would like to assure you that all of our referral programs are genuine and effective, and numerous users have already successfully completed the tasks and received rewards through their own efforts. We have confirmed that our customer service team has explained to you about the rules and current progress of your referral program, as well as proposed a compensation plan through ticket ****************. We highly recommend that you continue participating in the events and inviting more new users to complete the tasks. Thank you for your cooperation.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 05/14/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******
They know that those games are rigged. It's starts out super easy. Then as you progress they only give you like 1/10 of a point. There was numerous people trying to win these games.

Business Response
Date: 05/29/2024
Hello *******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry that you are experiencing difficulties with our Hat Trick program. We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. All of our referral programs are genuine and effective, and numerous users have already successfully completed the tasks and received rewards through their own efforts. We highly recommend that you continue participating in the events and inviting more new users to complete the tasks. Considering that you are one of our premium users, we can confirm that our customer service team has offered you a $15 credit compensation plan through ticket **************** as a gesture of appreciation for your participation. Please check your inbox and thank you for your cooperation.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*****
Initial Complaint
Date:05/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted the said shipping company UniUni last December they keep on sending my packages to the wrong addresses I provided them a photo of my front porch they keep on making the same mistake, I had contacted them several times. These orders are from Temu, I contacted Temu but they won't offer a refund since this shipping company provided a photo though the photo they provided was incorrect. After communicating with UniUni back and forth on January 5th/2024 they said they would give me a refund but up until now, I haven't received my $59.51 refund. and then on Jan 7/24, I contacted them again for another package they delivered to a different address again, after providing them with the information they did not reach back to me anymore and that cost $22.80. I gave them a call again on 1/26/24 and I was told that they would call me after 24 hours unfortunately I did not receive a call back to them. They are the worst shipping company majority of my packages are delivering it to different houses. Plus difficult to call for help. Please help me get back my money. Thank you
Business Response
Date: 05/15/2024
Hello Maricar,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order PO-211-*****************. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************. Our customer service department has emailed you and offered you an explanation through ticket ****************. Thank you for your understanding.

Plus, for matters related to logistics provider cooperation, we have a dedicated team who can better address your needs. Please feel free to email them directly at **************************************** anytime to discuss your inquiry in depth. They make every effort to respond to partner requests promptly and comprehensively. We appreciate you bringing this to our attention.

We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.

Best wishes,
*******

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