Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online orders reflected delivered but never received. *** *************** never bothered buzzing my suite and just dropped off parcel at a public area accessible by anyone and clearly visible by passersby outside a highly traffic area.

  Business Response

  Date: 08/05/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that your package has been successfully delivered. However, we value your shopping experience greatly and to help our customer service agents further investigate and find the best solution for you, please provide them with the supporting evidence. Our customer service agents contacted you regarding this issue on August 5. Please check your inbox for more details and respond with more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a promotional event hosted by Temu where I was promised a prize valued at $388.54 if I invited one more new user to their platform. I completed this requirement under the impression that I would receive the full prize. However, Temu only offered me $20 in compensation, which is unfair and does not reflect the value of the prize I was led to expect.Despite multiple attempts to resolve this through Temus customer support, my requests for full compensation have been ignored or met with generic responses. Temus actions have caused me financial loss and frustration. I am requesting the BBBs assistance in resolving this issue fairly.

  Business Response

  Date: 08/05/2025

  Hello Fatima,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. After complete internal investigation, regarding the progress of the activity you mentioned, our customer service team has already provided a detailed explanation in the email ticket (Ticket ID: *****************. If you still have any other requests regarding this matter, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temus own team admitted I reached 100% of the event and earned 9 gifts worth CA$388.54, but they refuse to give them. I have screenshot proof. Theyre now stalling and passing me around between agents. This is deceptive advertising.

  Business Response

  Date: 08/05/2025

  Hello Fatima,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. After complete internal investigation, regarding the progress of the activity you mentioned, our customer service team has already provided a detailed explanation in the email ticket (Ticket ID: *****************. If you still have any other requests regarding this matter, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu is insisting that it takes 2 weeks to refund my returns. And blaming the financial institution for the prolonged delay. That is a false statement. Temu has total control over the reversal of the transaction.

  Business Response

  Date: 08/06/2025

  Hello *********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department provided the refund details regarding this case via an email ticket sent on August 1. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order from Temu.com on May 1, scheduled for delivery on May 5. I was not home at the time, and when I returned, I found a **** notice stating the package required a signature. **** and Temu's tracking both clearly stated that if the item wasnt delivered by May 20, it would be returned to the sender.I was out of town for several weeks. Naturally, I assumed the package would be returned and a refund processed. But nearly three months lateras of July 24theres still no delivery, no return confirmation, and no refund.I contacted ****, but they refused to help and told me to reach out to Temu. Temu's customer service was even worse: the representative refused to escalate my case, refused to open a support ticket, and refused to involve a supervisor. When I asked for a refund, she told me I must first obtain the package and THEN return it myselfeven though **** couldnt even locate ***** this point, Im exhausted. Ive wasted enough time chasing a package I never received, dealing with companies that refuse to take responsibility. I dont want the item, I dont want more excusesI just want a full refund and to be done with this.Temu has made a simple situation unnecessarily frustrating. I am requesting a full and immediate refund for an order that was never delivered and should have been returned to sender long ago.

  Business Response

  Date: 08/06/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the refund details regarding this case via an email ticket sent on August 4. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/10/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Ive been a loyal Temu customer, placing over 20 orders worth several thousand U.S. dollars in just a few months. Unfortunately, despite my continued support, I was not treated fairly in this instance.

  
  What should have been a straightforward matteran undelivered package automatically returned to sender, as clearly stated on both Temus website and the **** notificationbecame an exhausting ordeal. I followed all guidance for this package, spending over 10 hours speaking with **** staff at two different locations and making more than 10 calls to **** customer service. Despite these efforts, *********************** customer service declined to provide meaningful assistance.
  Not only did I never receive the package, but I also lost significant time and energy dealing with an issue caused by Temus mishandling. This experience has been both disappointing and unnecessarily stressful.

  
  Given the hardship, time, and emotional distress I endured, I requested a $100 credit as fair compensation in addition to a prompt refund. Temu refused. I have therefore asked the BBB to mark this case as unsatisfied, adding my voice to the millions of other complaints against Temu.
  
  
  
  Regards,

  *****

   

   

  Business Response

  Date: 08/20/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order have been fully refunded. $139.29 has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Our customer service department has also offered you a compensation plan through an email ticket on August 20. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  For months, I suffered depression and severe emotional distress because of the undelivered package and Temus continued refusal to provide real help. I did nothing wrong, yet I was forced to endure unnecessary hardship. I did not even ask for compensation for the unfair stress I endured all I requested was $100 for the MONTHS of torture Temu caused. Their response of offering a mere $10 store credit was an insult, adding injury to a loyal customer who had placed several thousands of dollars worth of orders in just a few months.
  I sincerely ask the BBB to publicly mark that Temu has refused to properly address this issue.
  As an additional note, I have reviewed thousands of negative reviews regarding SpeedX and specifically asked Temu not to use this company for handling my another not-yet- received packages. Temu has not responded to this concern either, but I hope they will begin to take customers interests seriously.
  
  
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bay squirrel ceiling fan/light on February 27 ***************************** April. It worked fine until about a week ago. My husband tested it with a multimeter and it was getting power but unit was not working. Contacted Temu and they said it was passed the 90 days. Then I contacted bay squirrel and went back and forth with them and they finally said ask for a refund. But now no response from them as to how to get a refund. I contacted Temu again and sent them a screenshot of my conversation with bay squirrel. They are still saying its out of refund period. I need a fan/light in my room so my husband put a different fan/light up and is working fine. So obviously there is a problem with bay squirrel unit.

  Business Response

  Date: 08/01/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded. $79.18 has been refunded to your original payment channel and $3.38 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. Please log in to your account for more details.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electronic item from Temu on May 8, 2025, for $24.75. I did not open the item until July 24, 2025, and when I did, I discovered that it does not work at all it doesnt turn on or function in any way.I submitted both a photo and video clearly showing the issue, and requested a refund in Temu credits. However, Ive only received repeated copy-paste responses instructing me to use the app for a return/refund, even though Ive already provided all necessary evidence. The support experience has been frustrating and unhelpful, despite my efforts to cooperate.I still have access to the refund option in the app, but no actual resolution has been given and the product is clearly defective.

  Business Response

  Date: 08/06/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has provided the explanation regarding this case via an email ticket sent on August 6. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on Temu.com June 20th 2025. It was for 2 phones, and when they arrived and I opened the package they were not as described from what I ordered so I had to start a return. I started the return in June 28th 2025. The company provided me with a label to return the items. I returned both items int he exact way that that they came in and added a box for the safety since the way it arrived was very unprotected just a bubble mailer. So I added the bubble mailer with both phones to a shipping box. I attached the return shipping label they provided to the box and dropped it off at ***. The tracking number of the return is 1ZG1920Y9085015501 , it was delivered Monday, July 07 and I got an email saying that the return was delivered and my refund will be processed. On July 11th I get a notification that a refund was denied because the seller says that the return was delivered but has not shown up and it has been misdelivered. I returned the items with the label they gave me. *** is out of my control. They say *** delivered it to the wrong address but how is that my fault. As a company they should file a claim with *** to get paid out since the label should be insured. They said they did file a claim but one hasnt been filed. The seller then claims they never received the return items but it shows it was delivered and I have proof of my drop off receipt. The company is siding with the seller without no evidence and now I am lost out of my money and items since I already returned them. Temu has been unhelpful and has given me automated responses with no help or solutions. The seller is also unresponsive. The seller is clearly lying and is trying to defraud me for my money. I have used the label they sent me and not have got my refund. This is a huge risk in their policy if sellers can just claim to never received a return. As a buyer we have no protection. We are not protected when returning items. All return labels should be insured as well for safety.

  Business Response

  Date: 07/31/2025

  Hello 415resale,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded. $1842.64 has been refunded to your original payment channel and $0.50 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 07/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  415resale Llc

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in Temus promotion that promised a $100 credit after collecting $5 in points through purchases. Based on this, I made three purchases totaling $38.98 (7 items) starting July 23, 2025, expecting to earn points toward the $100 reward.Instead, I earned less than $0.50 total despite spending more with each purchase. The promotion was misleading and falsely advertised, implying I only needed to collect $5 in pointsnot spend significant amounts without fair return.Additionally, Temu has a history of slow shipping; I now face a two-week wait for items to arrive, which is consistent with previous orders. Temu claimed they would compensate delays with $5 credits, which I have never received.I feel misled and scammed. I request either a full refund or that Temu honor the promised $100 credit immediately.If this is not resolved promptly, I will pursue further actions including contacting the *** and filing a chargeback with my bank.Thank you for your assistance.

  Business Response

  Date: 08/01/2025

  Hello Malayah,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. After our internal investigation, we were unable to identify the specific issue based on the information you provided. To assist with further investigation of your case, our customer service department sent you an email on August 1 requesting the email address or telephone phone number associated with your Temu account. Please check your inbox and respond accordingly.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu has sent several products missing parts and another product was destroyed in shipping Then today I was sent item different from what was advertised Picture shows different item Fed up

  Business Response

  Date: 08/06/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience that this may have caused. Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items.
  
  Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******