Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered the same exact order of shorts THREE TIMES from 2 different sellers, all of which were wrong sizes/colors. Returned and reordered from same seller in good faith, second order was also wrong. Returned again, and ordered from different seller, also all completely wrong sizes/colors and missing items altogether. Requested reshipment, no response from seller. **************** requested refund, seller denied. After 2 weeks of waiting for an update for reshipment, it was canceled automatically from the seller not responding. Requested refund, told no and I had to return them AGAIN. Asked for credit back to my credit card instead of store credit for the hassle 3 different times so I can close my account. No response for days. Unhelpful, and unfair business practices. They made me wait 2 weeks before telling me they couldn't fulfill a reshipment. It takes 3 weeks to recieve a refund, and this is the third time now through no fault of my own.

  Business Response

  Date: 08/05/2025

  Hello *******,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this issue as soon as possible. According to our latest internal information, our customer service team reached out to you via email ticket on August 4 to provide assistance and has been following up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:07/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on july 19th, 2025 i ordered 25 square brushed nickel cabinet k**** for a total of *****. on monday july 21st i reported to TEMU customer service that i mysteriously received 5 of the exact same k**** i ordered from their supplier from **********. they said that was not possible as their supplier had not shipped the items yet..... so i get like 3 *****s with the following tracking number 1Z46YY970385377612. on friday july 25 i get notice the package has been delivered.long story short the photo *** provided as proof of delivery was not my home, and i have no idea. i attempt to file a claim with ***, who informs me ********** sent that pkg......not temu. and i needed to contact amazon to file claim. so i call amazon.....and find out this seller sent me anonymously 5 k**** which were a gift to him from amazon.....and the second pkg..... was also a gift to this temu seller of a military helmet cover and it was sent to the wrong address. next i contact TEMU...and provide them with a copy of the amazon cust svc reps ***** detailing what this fraudulent seller has done. temu instead of replacing the missing k**** as requested, or refunding me the money asks me to wait 72 hrs. while they investigate the seller who is not responding to even then. today i get a message from seller showing my photo of the original 5 knobs, not the 25 i ordered and paid for. its been 72 hrs and temu keeps saying the item was delivered but have NO PROOF OF DELIVERY because *** did not deliver it to me......nor did their sender send the package with their supposed tracking number see above. i am now out $100 i paid for a contractor to install the missing k**** and the cost of the k**** 6 hrs of my precious time, tracking down all the info...and supplying said info to them. NOTE THEY HAVE SUPPLIED NO INFO AND NO PROOF. i also sent temu a copy of the amazon ***** detailing what their lying seller has done.

  Business Response

  Date: 08/06/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Regarding the compensation, please keep an eye on your inbox for further updates since our customer service agents have been following this issue. Thank you for your patience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered a product from Temu that was completely misrepresented on their site I payed 98.07$. The item (a wig/hair product) was advertised as high quality, but what I received was completely different it tangled badly, wouldnt hold curls, and was unusable after one try. I immediately contacted Temu for a refund, and theyve refused to issue one, stating that it was used.This is not a typical return the product was defective and not as described, and I dont feel comfortable returning something I already wore on my head That is unsanitary and not reasonable I tried to dye it blue it turned gray because it didnt take the hair dye it was synthetic when I ordered it they told me it was 100% human .Instead of addressing the issue, Temu keeps sending automated messages and ignoring the actual complaint. I even tried calling and chatting with support. They continue to say the same thing return it or no refund.I am requesting a full refund for the defective item, without needing to return a used hair product. I can provide photos and screenshots of all correspondence with Temu if needed.Thank you for your help in resolving this issue.

  Business Response

  Date: 08/05/2025

  Hello Armonie,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a item from Temu I have call I had called several times they told me they did not know why it was late they correct the address they had the right address. I still did not get it. It was already two weeks then they told me it was gonna take three more days I called today the 27th of July just for them to tell me they returned it back to the seller of Temu. I think its unfair customer service they have not returned my money and I would like my money back.

  Business Response

  Date: 08/04/2025

  Hello Arkivia,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer free gift upon purchased but unuseable and return with refund much less than original pricing very deceitful tactics .and offer for 100percenr credit with purchase but never hold thru bait and switch tactics.orders cancel but still sent .and offerred free shipment but upon check out every order being charged for each item

  Business Response

  Date: 08/06/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department will offer you a detailed explanation regarding these issues you mentioned on August 6. Please keep an eye on your inbox for further updates.
  
  If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $200 for 2 transactions and a complete false advertisement campaign. Temu offered 3 items at .01 each with the addition of buying 1 additional items which I fulfilled on both occasions you will see the last was $33.71 for 1 items to fulfill the 3 free. Placed to order for the guitar neck and was charge $42 with shipping for one items and the order did not include the 3 ***** items. Temu has done this twice to me and many others. Complete false advertisement and bait and switch. I just want my freekin items I asked and paid for and had to request a flrefind because Temu charge me for 1 items the items added as an addition to fulfill the 3 .01 ***** items and twice I was misled and it's ********. Unprofessional and a complete misuse of selling adveryin the App and I am not the only one who has said this has happened to the. I want my items for the price I paid and fulfilled TEMU app decides it will keep adding additional items to get you to add more to get your 3 items for .01 ***** and it's a complete campaign of false advertisement and ************** You place the order only to be told you ordered the ADD item but your still have to fulfill more to get your 3 items for .01 *****. Disgracefully mis advertisement

  Business Response

  Date: 08/02/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. We apologize for any inconvenience this may have caused. Regarding this promotional activity issue, our customer service department sent you a detailed explanation through an email ticket on July 31. Additionally, our customer service representative has offered you credits to express our appreciation for your participation. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The delivery personnel do not follow the delivery instructions, which are as follows: Push the handle down on the outer front door and put the items on the inner front porch. DO NOT LEAVE OUTSIDE ON THE STEPS. The packages delivered yesterday were stolen. I also want the company to discontinue the account!!!!The ******************** site isn't allowing me upload the pictures of the orders. Please advise if the pictures can be sent via email.

  Business Response

  Date: 08/04/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  Based on the information you provided, we are currently unable to resolve your issue. Our customer service agents will contact you to request the specific order ID, which starts with 'PO-' on August 2. This will enable them to assist you in resolving the issue as soon as possible. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 separate orders from Temu. I havent had any problems with them befor until they used (ACI logistics) to ship my order.The order was placed on July 2nd and I have been given the run around for weeks assuring I would receive my order.I would like to get a 3rd party involved because I dont think Id receive my order otherwise.I have communicated multiple times how I dont not want the money, I want my orders. It is still in transit probably sitting on the back of a truck, or stolen. I used mostly Temu credit and coupons so the price isnt exact. But the price of the items alone are roughly ~$40.Please help.

  Business Response

  Date: 08/04/2025

  Hello Chinma,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that your package was delivered to the correct address on July 21. You can see the delivery date directly in the Temu app or on Temu.com. Our customer service department will offer you a detailed explanation on August 2. Please keep an eye on your inbox for further updates.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

• Initial Complaint

  Date:07/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu has issued coupons that say I only have to spend a ***** more than the coupon amount, but they are trying to make me spend a minimum order amount on top of that. It's false advertising, and it's not right. I have filed this complaint once before, and they rectified the situation, but now it's back to the way it was.

  Business Response

  Date: 08/04/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused.
  
  We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They provided a detailed explanation and a compensation plan through an app message on July 29. Please check your inbox for more details and respond if you have any other requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:07/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product and never received itEverytime I reach out to them they say it has been deliveredNO it has NOTI ordered it in May and still dont have the product that I ordered

  Business Response

  Date: 08/02/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback. After our internal investigation, we regret to inform you that the order number you provided does not match any records in our system. To assist with further investigation of your case, our customer service department sent you an email on August 2 requesting the specific order number (which starts with PO-) and the email address or telephone number associated with your Temu account. Please check your inbox and respond accordingly.
  
  We are more than happy to receive your reply and would like to verify it for you. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

  Customer Answer

  Date: 08/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have sent them the order information 8 times and they still will NOT provide me with the product that I ordered

   

   

  Business Response

  Date: 08/13/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your response. Based on your description and the following investigation that we conducted, we can confirm that you have made the purchase through a different company or retailer. Please note that our official website is ***********************************. We kindly ask you to double-check your order confirmation email and the company through which the order was placed.
  
  We also recommend that you contact your bank immediately to report the issue and seek assistance. If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******