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Temu.comThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,758 total complaints in the last 3 years.
- 2,133 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/21/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Product never received and they refuse to help me.Business Response
Date: 08/29/2024
Hello ******,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
******Customer Answer
Date: 08/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
Date:08/21/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 16th I placed an order with Temu.com totaling in $736.87. On June 19th I realized that they had shipped the packages to a completely different state and address. I reached out to customer service only to have them place a ticket and get back with me and tell me to check the address I provided I complied with the request and under my address portal there is only the correct address listed ******************************************* . I ordered multiple big Items from Temu including 2bed frames 2 mattresses , dressers , tv stands. And other miscellaneous items. They informed me at this stage to contact the shipping company upon doing to I was told that someone from TEMUS company would have to call and give them the correct address this was shared with the escalation team. For a while after I kept getting pre written denials . Until I was reached out to by a lady who lives at the address they were sending the packages to informing me that she had reached out to the company for them to pick up the packages and the company ( TEMU ) told this lady to keep the packages while also telling me that there is nothing that they can do about my money or merchandise. Eventually I was refunded about 300$ with the promise of refund for remaining items once those items showed delivered in their system. A month of this goes by before I was issued that partial refund . With closed to $400 in money I have not been refunded and merchandise I dont have around July I filed a dispute with my bank because although they admitted fault and refunded partially they kept refusing to refund the rest . Almost a month later they offered the rest of the refund . I let them know that I had to cancel the chargeback with my bank which I did 07/16 and provided and complied with all verification request . I still have not received my full refund nor merchandise from Temu and upon speaking with my bank multiple time there is no active chargeback and they can not refund me only the merchant can .Business Response
Date: 08/29/2024
Hello Arrianna,
I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on ****** or your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company. Our customer service department has also emailed you and offered you an explanation through an email ticket on Aug 14. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*****Customer Answer
Date: 08/30/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have reported both business. The ************ and the Temu service. 1. I was issues a small partial refund and then told I would not be issued a refund this is what prompted me to dispute the charge because I had spent close to $800 and gotten no merchandise and TEMUS customer service department instructed the stranger to keep my packages . Weeks later I get an email with the option to finally have my full refund. I reached to to the ************ immediately to cancel the dispute started on 07/02/24 so this dispute was fully cancelled as of 07/12/2024 . I have included two letter from the ************ . Temu keeps saying that there is an active charge back despite asking for prove of cancellation of chargeback I have provided proof and still no refund for merchandise I paid for and they delivered to an address listed no where on my profile. The ************ states that they CAN NOT refund me for my merchandise only the merchant can also since the charge back has been cancelled since 07/12/2024 they CAN NOT open another dispute. Temu says my the ************ is issuing me a refund which they have sent confirmation that they will not and that this is up to the merchant. Both companies placing the blame on one another while I am out of money and merchandise.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Arrianna
Business Response
Date: 09/11/2024
Hello Arrianna,
I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have reviewed your order details and found that the dispute on the order has been closed. We appreciate your patience during this process. If you have refund requests about these orders, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*****Initial Complaint
Date:08/21/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Temu is guilty of offering incentives to make purchases and once I made the purchase they refused to fulfill their advertised obligation. After numerous attempts, they do not accept the responsibility they offeredBusiness Response
Date: 08/28/2024
Hello *****,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.
After double-checking the details you provided, we can confirm that your order was delivered to your address in ****** on Aug 21. We would like to assure you that all of our programs are genuine and effective. Meanwhile, we value your feedback and will continue to optimize the display of the activity page to provide a better user experience. Our customer service department has also emailed you and offered you an explanation through an email ticket on Aug 24. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance about the refund, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******Customer Answer
Date: 08/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
Date:08/20/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 dog door **** among other things from Temu on July 15, 2024. It was delivered July 24. The quality of the rug was terrible. There were white spots all over the rug from the spareness of the rug fibers so I requested to return them on July 27. I sent them back via **** However, Temu did not issue a refund, instead they said the package came back empty, which I don't know how. *** does not ship empty bags. I called *** to have them look into the issue and they said the vendor, Temu, put a restriction on it and I need Temu to start a damage claim investigation however they are unwilling. I've already talked to 4 Temu customer support people and all of them have told me the same thing - "They received the package, however they didn't receive anything in the package and they cannot do anything more".Business Response
Date: 08/28/2024
Hello *****,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We sincerely apologize for the inconvenience regarding your concern. We understand that you returned the item(s) and we conducted a thorough investigation regarding your returned items and as per the result, our warehouse hasn't received any item(s). We highly suggest to keep in touch with your carrier for further details and assistance regarding this matter. We regret to inform you that we are unable to support your request for a refund in this case.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
******Customer Answer
Date: 08/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I do not accept it because they are not giving me a resolution. They said "stay close to my carrier". Well, I called *** to have them look into the issue and they said the vendor, Temu, put a restriction on it and I need Temu to start a damage claim investigation however they are unwilling.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 09/06/2024
Hello *****,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We sincerely apologize for the inconvenience regarding your concern. However, we conducted a thorough investigation regarding your returned items and as per the result, our warehouse hasn't received any item(s). We regret to inform you that we are unable to support your request for a refund in this case. Our customer service department has also offered you an explanation through online chat on Aug 17. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
******Initial Complaint
Date:08/20/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two blankets for $42.30. Upon checking my account history there is a ded7ction of $32.93. I contact TEMU and submitted my bank statement showing the unauthorized withdrawal and request what the oder the $32.93 was applied towards. Their reply is it's not fraudulent. The merchandise I ordered came from DE why is MA charging me and what did I order for $32.93. No one has access to my debit card to make unauthorized purchases. Please have TEMU verify what merchandise was ordered for $32.93.Business Response
Date: 08/27/2024
Hello ********,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback, and we are sorry for the inconvenience this may have caused. We have checked the details you provided, and after our investigation, we can confirm that the transaction was not fraudulent. To help you resolve this issue, we recommend contacting your bank or payment channel associated with this charge. They will provide you with detailed information and assist you further. Our customer service department has offered you an explanation through the relevant ticket on Aug 22. Please check your inbox for more details and respond accordingly if you have any additional requests regarding this matter.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
******Customer Answer
Date: 08/27/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. I submitted my bank account to show two withdrawals for one order of two blankets for a total of $42.30. Temu charged my account $32.93 on August 13, 2024 and than charged my account $42.30. I do not know what purchase the amount of $32.93 is applied towards. Temu cannot apply the aforementioned amount to any merchandise. Their responses refer to fraudulent activity. I am requesting that they show what I ordered and when was the alleged merchandise delivered to my residence.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Business Response
Date: 09/04/2024
Hello ********,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
After double-checking the details you provided, we can confirm that the $32.93 transaction that occurred on Aug 13 was not unauthorized. We have investigated this issue and our team has confirmed that the item purchased for $32.93 was 1pc Ultra-Soft Plush Flannel Throw Blanket - Warm, Cozy and Comforting Bed and Couch Accessory. The logistics status indicates that the shipment has been completed. As stated in our previous response, our customer service department has provided you with an explanation through the relevant ticket on Aug 22. Please check your inbox for more details and respond accordingly if you have any additional requests regarding this matter.
Furthermore, we want to emphasize that all our payment links are ************************** Security Standard (PCI DSS) certified, ensuring the security of customer payment information. Additionally, Temu collaborates with major payment networks, each equipped with its security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** SafeKey, Discover ProtectBuy, and JCB J/Secure.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
******Customer Answer
Date: 09/06/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. I'll accept the response when I'm notified of the refund back to my debit card for $32.93. How long will it take before I will see the amount? It was so hard to get this charge reversed , I'll accept their answer upon receiving my money Thank you BBB. You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Initial Complaint
Date:08/20/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on August 2nd, 2024 Order number: PO-211-***************** This package was supposed to contain two items. Only one item was in the Temu package. I am still missing one item, specifically a Builder Nail Gel product ID *********. ********************** has evaded all responsibility and claims that because the package was shipped in good condition and delivered, the nail polish was delivered as well. This is NOT the case. My item is missing and Temu refuses to make things rightBusiness Response
Date: 08/28/2024
Hello Bub,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We feel terribly sorry for the inconvenience this may have caused to the order. We have double-checked the details with our warehouse staff, and we can confirm that the items are complete and all the items were shipped and packaged according to the order requirements. Thus, we regret to inform you that we cannot refund the nail gel at this time. As stated in our Terms of Use, the risk of loss and title for the product passes to you upon delivery to the carrier. For more information on our policy, please refer to our website at ****************************************************. Thank you for your understanding.
We understand the frustration that you may have been through during this time. Your valuable feedback has always been highly appreciated, as it keeps driving us forward to further improve our product and service quality. We will constantly review the customer satisfaction and optimize the quality of customer service. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*******Initial Complaint
Date:08/20/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Temu likes to do this think called the "Hat Trick" promo, where they let you pick out all of these free gifts then tell you to invite ONE person to the app in order to get all items for free. Guess what? Didn't work. What did I do? Invited another. Guess what? Still didn't work. I am now onto inviting a fourth person to this app to get my free items. It's a scam.Business Response
Date: 08/27/2024
Hello *********,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry that you are experiencing difficulties with our referral rewards program. We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. The rules of our activities are stated on the upper right corner of the activity details page. If you are not getting credit for an invite, please make sure that the invitee is a New User who is defined as a real person who (1) never had a Temu account before, and (2) within 24 hours after downloading Temu App the first time, registered a Temu account and joined the Referral Program by clicking on the unique link you shared.
Our customer service department has also emailed you and offered you an explanation through an email ticket on Aug 22. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
Best wishes,
*******Initial Complaint
Date:08/20/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello Sir/***** ** July 19, 2024 I ordered a 7pcs Non-stick Pot and Pans. When I received The set, which includes a lid that should cover 2 of the pans. The lid was damaged and cannot cover the pans. The box was undamaged which leads me to believe that the item was damaged when it was packed. They knew it was damaged and did not offer me the chance to purchase or not to purchase a damaged item. When I contacted customer service, I asked that they simply send me a new undamaged lid. They said they could not. After going back and forth for some time they offered a refund in the form of credit to their site. I refused and opted for refund on my original payment method. ** July ******************************************************* a full refund of $76.01. It is August 20 and I have yet to receive my refund. Please help!Business Response
Date: 08/27/2024
Hello Mesha,
I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*****Customer Answer
Date: 09/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
Date:08/19/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** is deceitful. They have a promo $300 credit if you purchase so many items I followed the rules I purchased so many items I had $300 credit I assumed. The products selected that I could opt for in my $300 credit had a different price than what I was billed I thought I purchased a end table nightstand for $14.95 I was billed $45 I thought I was purchasing a resonator for $5.95 I was billed $22 and every single promo did they offer because I've got another one for a thousand percent off they put different pricing on the product that then what they are billing charging a consumer for I would not have bought it in table nightstand for $45 I only chose it because it was $15 I would not have bought a resonator for $22 I purchased it because I thought it was $5 I didn't get any $300 credits I never got a thousand percent off anything they are frauds they deceit and I want my $300 credit because I made it I follow the rules of the promotion to get the to earn the $300 credit I purchased what I had to do I qualified they didn't give me $300 credit in fact they inflated the price after I opted for the product the price changed it was fit for the nightstand was $15 when I opted for it it was $45 when it processed on my billing on my debit card I want my money back I want $300 because I did the promotional just like I was supposed to do I followed the rules and they didn't follow the rules they lied to me I didn't get $300 credit for nothing they changed the price of every product that I chose opted by $30 at least deceit deceit deceit I want $300 credit because I did the promotion correctly and they did not follow their own rules. And I want that $300 put on to my ****** card I don't want $300 credit with teamu because they'll change the price on me anyway after I pick something I pick something for $5 when they goes to process the payment it'll be $35 that is absolute fraud deceit deceit deceit they also only provide a barcode on your phone screen as a return label.Business Response
Date: 08/28/2024
Hello *********,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry that you are experiencing difficulties with our promotional activities. We are sorry to inform you that the rewards issued to you are consistent with the activity according to our rules and policies on August 7. Please rest assured that the activity is real and valid. Meanwhile, we value your feedback and will continue to optimize the display of the activity page to provide a better user experience.
Besides, if you are not satisfied with any items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please send us more proof (i.e. screenshots of disappeared daily check-in) by messaging us through Temu.com or Temu app live chat.
Best wishes,
*******Customer Answer
Date: 08/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
THE MENTION OF RETURN ITEMS IS INTERESTING CONSIDERING THE ONLY METHOD OF RETURN IS A BARCODE. THE POST OFFICE AND *** STORE REFUSED, EXPLAINING THEY DIDN'T HAVE THE PROPER " SCAN GUN" TO PROCESS BARCODE INTO A PRINTED RETURN LABEL. AND THAT IS THE ONLY OPTION PROVIDED FOR A RETURN OF FALSE ADVERTISED PRICING OF PRODUCTS. I PAID $45 FOR A TABLE THAT ADVERTISED AT $14.95. I PURCHASED A ****** RESONATOR FOR $22 THAT WAS ADVERTISED AT $5.95.I PURCHASED A PAIR OF SANDALS FALSELY ADVERTISED AT $16 BUT I PAID $36. I THOUGHT I ACTUALLY RECEIVED A FREE GIFT, I CHOSE POOL SKIMMER, ONLY TO BE CHARGED $8.96. I CAN READ. THE PROMOTION SAID IN ORDER TO RECEIVE $300 CREDIT OR 1000%OFF, I HAD TO PURCHASES 5 ITEMS. I DID. AND MY$300 CREDIT? CHARGED FOR EVERY SINGLE ITEM ORDERED W THAT CREDIT. SAME W THE 1000% OFF... WHAT EXACTLY DOES THAT MEAN ANYWAY? PLEASE HONOR THE PROMOTIONS I AGREED TO ACCEPT UNDERSTANDING I WOULD RECEIVE $300 CREDIT. I DID NOT AGREE TO ACCEPT ORDERING ITEMS ADVERTISED AT LOWER PRICES THAN WHAT WAS DEDUCTED FROM MY PAYMENT CARD. THERE WAS NO $300 CREDIT ESPECIALLY IF THE PRODUCT PRICE DIFFERENCE IS HIGHER BY 30% THAN WHAT MY EYEBALLS READ AS PRICED ITEM
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*********
Business Response
Date: 09/04/2024
Hello *********,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We can assure you that all of our programs are authentic and effective, and many users have successfully completed tasks and received rewards through their own efforts. You have successfully completed the task and received a $300.00 coupon bundle on Aug 7. Please note that the reward is a coupon bundle, not credit or cash that can be deducted. The coupon bundle consists of multiple coupons that can be used on future orders. You can click on your coupons to view the specific amount and expiration date of each coupon.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*******Customer Answer
Date: 09/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
If course $300 CREDIT DOES NOT MEAN CREDITED.
T IT IS DEFINED AS ?? BUNDLED PERCENTAGES OFF ORDERS PURCHASED.
IN ORDER TO HONOR THE $300 CREDIT , I MUST PURCHASE MORE. EVEN THOUGH THE ADVERTISEMENT WAS IN" IF I PURCHASED I WOULD RECEIVE $300 CREDIT"
I PURCHASED. BUT INSTEAD OF $300 CREDIT I RECEIVED A " BUNDLE" OF 10% Off NEXT PURCHASED, THEN 15% OF NEXT PURCHASE. ETC... UNTIL I PURCHASE ENOUGH TO EQUAL $300 IN PERCENTAGES OFF.
YET I HAD TO MAKE PURCHASES TO RECEIVE THE CREDIT AND I MUST PURCHASE MORE IN ORDER TO RECEIVE MY $300 CREDIT
AND NEVER NEVER NEVER
HAVE IT SEEN A PERCENTAGE OFF BE OVER 15%
HAS A CONSUMER EVER RECEIVED THEIR $300 CREDIT HONORED WITH 100%OFF?
DECEIT DECEIT DECEIT
LIE LIE LIE
FALSE ADVERTISE
I'VE DELETED THE APP
AND WILL NEVER EVER ORDER THE CHEAP QUALITY OVERPRICED
DECEITFUL PRODUCTS FROM TEMU AGAIN
[You mu ***** provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*********
Initial Complaint
Date:08/19/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Temu will not release my refund of $117.65 they have it sitting on their site as Temu credit instead of refunding it back to my original payment method they are saying they dont do that if you cancel it you get a credit to Temu to use for future purchases and that I canceled that item right away and they put as credit for me to use for another purchase I did not know this so I ordered what I wanted in the right away within minutes and was charged for both because they took the one canceled item and put it as TENU credit instead of a refund I did not want that I wanted a refund to my ****** account now I have to pay for 1 item and 1 credit amount (no item just credit) which is not usable on their site now the Temu credit is frozen and it goes away after a short time period they couldnt say when this going to happen this fraud and very frustrating to pay for something that is just a simple refund on their end to my accountBusiness Response
Date: 08/26/2024
Hello *****,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, therefore your Temu credit has been suspended temporarily. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on ****** or your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. In addition, if you would like to withdraw the money from Temu Credit balance, please log in to your account and message our customer service agents who are empowered to provide a quick and comprehensive solution for you.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
******Customer Answer
Date: 08/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************
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