Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,084 total complaints in the last 3 years.
2,131 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a blanked on October 9th. It was suppose to be delivered on the 18th. There has been no movement on the courier end on a status update. I contacted Temu support. I know they have tried to get an update but cant. They offered a 5 dollar credit which really does nothing for the 90 dollars I paid for this item. I have asked several times to be refunded and just get a run around. They stated I need to wait until the 26th. If no update then I could request a refund then. I asked for an exception to be refunded now and shouldnt have to wait 5 days. I know they can do but agin get the run around. At that point it would be over two weeks since the order was placed and not have it. When the package was guaranteed to be delivered by a certain date.
Business Response
Date: 10/28/2024
Hello ********,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on Oct 22.

Our customer service department has also emailed you and offered you an explanation through an email ticket on Oct 21. We have also issued a compensation for you on the same date. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
Dennis
Initial Complaint
Date:10/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: Oct. 6, 2024 *** of money: $48.98 What the business committed to provide you: "Free gifts" until the site stated that it would cost $48.49, at which time I backed out of the deal, and they sent me the stuff anyway AFTER the bill was charged to my credit card. Nature of Dispute: Getting "sold" stuff I was just looking at. I NEVER agreed to buy this stuff, I was just looking. If I got sold stuff every time I just looked at it, I would be broke.Whether or not the business has tried to resolve the problem: I have been getting ridiculous e-mail replies that look like bots wrote them. They claim they can't find my order. Which is because I NEVER actually ordered anything.If the issue involves advertising, when and where the ad was seen or heard: the add was off a game I was playing called "Tap Away" on my phone. By P-Popcore through TEMU. I just want to be able to return the items with them paying for the shipping, since I never ordered the stuff. Nothing has been opened or used, with exception of opening the box it was sent in.
Business Response
Date: 10/28/2024
Hello ****,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

According to the information you provided, we learned that you have concerns about the unauthorized order. We fully understand your concern and are sincerely sorry for any inconvenience it may have caused. The order you have enquired about is not associated with your current account. We kindly recommend you verify if you might have used a different account. You may try logging into your Temu account using different email addresses or phone numbers that belong to you to see if you have attached your order to a different account. Our customer service department has also offered you an explanation through an app message on Oct 11. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Furthermore, if you are not satisfied with any items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*****
Initial Complaint
Date:10/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order from this company multiple times a month every month and I actually pay extra for the shipping to be expedited and yet I still end up waiting longer than expected and so Im out all that money that I pay extra for! I didnt approve of the shipping delays.
Business Response
Date: 10/28/2024
Hello ******,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated the issue, and our team has confirmed that your orders are still in transit. The order you placed on October 13 has completed the "Truck carrier cargo handover" stage, meaning it is now with the trucking company for transit. Meanwhile, the order placed on October 22 has departed from the original airport and is on route to the next destination.

If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive (Temu credits) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 10/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** *******
Initial Complaint
Date:10/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a wig on Temu. It did not look like the picture so I returned it through ***. I always keep my return packages open and let *** tape up the package, which they did. The vendor lied about the fact that there was nothing in the package. I have a receipt from *** showing that I returned the item. I believe that this particular vendor has a history of denying returns by coming up with an excuse.
Business Response
Date: 10/28/2024
Hello *****,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order of $99.78 has been fully refunded to your Credit balance on Oct 21. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************************;

Our customer service department has also emailed you and offered you an explanation through an email ticket on Oct 21. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Initial Complaint
Date:10/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered merchandise from TEMU on Oct. 13, 2024. I never got a confirmation number. When it never arrived, I checked and found no record of my order, although they took my money. When I contacted them, they said my money was refunded in August. I kept telling them it was the wrong order. Then they said I reported it as a fraudulent order which was not true. They took my money, never confirmed, so there is no confirmation number. After over five hours they once again they said I would be notified. Obviously, they have no intention of resolving this problem, although I sent them proof that my order was placed, and they took my money. Every time I tried to explain they told me a different story about my order. They even sent me a picture of the doll that they refunded the money for, and I keep telling them they are referring to the WRONG order. They are just trying to gaslight me.
Business Response
Date: 10/28/2024
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are truly sorry to hear about the frustrating experience you have regarding your order that you have not received and we completely understand your refund request. Please accept our sincere apologies for any inconvenience this may have caused you. We understand that you only have one account. Our customer service department offered you a method to locate your order in an app message sent on Oct 22. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Furthermore, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. We appreciate your patience.

To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

Best wishes,
*******
Initial Complaint
Date:10/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company spams you incessantly. When you finally give in because they have giant flashing advertisements that say you can earn Credit for placing an order at that moment, suddenly the goal post is moved. Now you have to earn coins or log in for 7 consecutive days to earn the credit that was promised prior to them getting your money. This is disingenuous at the least, and predatory at the worst. Very displeased with the lack of disclosed requirements for their deals/sales.
Business Response
Date: 10/28/2024
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Furthermore, we would like to assure you that all of our programs are genuine and effective, and numerous users have already successfully completed the tasks and received rewards through their own efforts. Meanwhile, we value your feedback and will continue to optimize the display of the activity page to provide a better user experience. Our customer service department has also offered you an explanation through online chat on Oct 20. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please dont hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 10/30/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:10/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 9th 20 **************************************************************************** balcony patio that they call a porch and I was at the doctor that day and I got home and there was no package at my door there was nothing had been delivered out there I rushed out to the company they basically told me there was nothing that can do the package was delivered and they did not want to accommodate me I asked them could they resend it out and everything and they was like they were sending to the higher *** I reached out the **** to let them know I didn't receive the package I even talked to the ****************** of **** and they told me to fill out a complaint about this but Timo which is t e m u is got a thing set up as after pay where they're going into my bank account and taking out payments for this package that I did not receive on October the 9th 2024 and I'm trying to get this to stop because I will have paid for items that I never received in in reality that package was stolen or it was never delivered just because they say they deliver things doesn't mean they deliver it to the right address order number is *********** ************/ and the tracking number is ******* 03-6876-560-802-0295 and there were 50 items in total in this order that I did not receive
Business Response
Date: 10/27/2024
Hello *****,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a refund for your order. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address by **** on Oct 9 at 3:21 p.m. (EST). In accordance with Section 10.1 of our Terms of Use, as cited here, "When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier." You can find more information about our policy on our website at **********************************************************;

Our customer service department has also emailed you and offered you an explanation through an email ticket on Oct 13. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.

Best wishes,
Dennis
Initial Complaint
Date:10/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought and outdoor couch from TEMU online on June 3, 2024. Used the product 2 times and in a light manner. The couch back is already broken and the metal is rusted, bends and broken. TEMU has not provided a refund and taken has not taken faulty furniture with them. They should stop selling this furniture but instead they discontinued and repost it as a different name
Business Response
Date: 10/28/2024
Hello *******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We apologize for any inconvenience this may have caused. We assure you that our customer service department is doing its best to address your concerns promptly. Upon checking, they found that additional time is needed to find a solution with relevant department.

Our customer service department also offered you an explanation regarding this matter through an email ticket on Oct 20, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
Patrick
Customer Answer
Date: 10/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
I have received multiple boilerplate e-mails from TEMU apologizing for the inconvenience and indicating that TEMU needs more time to resolve my issue. However, it was only after waiting through these delays that I was informed nothing could be done because the return period had expired. This response is inadequate given the circumstances.
This is not simply a matter of a delayed or standard return. I am raising a claim due to breaches of warranty, as the furniture I purchased from you showed significant quality issuesincluding breakage and rustafter only two uses and within six months of purchase. This is well below any reasonable standard of durability and quality, especially for an item that cost over $400.
As a minimum, I expect a full refund of the original purchase price. Consumers should be able to trust the products you sell will meet basic quality standards. Anything less is unacceptable.

Regards,
*******

Business Response
Date: 11/12/2024
Hello *******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and can confirm that our customer service department has emailed you and proposed a partial refund solution for you. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your patience.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Customer Answer
Date: 11/18/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I cannot agree to the partial refund, as it does not resolve the issue and it does not make me whole. The product is defective and unusable, and I believe a full refund is the only fair solution. The item does not serve its intended purpose and I cannot have people seat on it because it is broken.
Additionally, I am asking Temu to cover the cost of return shipping, as I should not incur extra expenses for returning a broken item. It does not make sense for me to keep a product that is non-functional and no longer serves its purpose.
If customer satisfaction is indeed essential for Temu, Temu should demonstrate this commitment by providing a full refund and covering return expenses without further delay. I look forward to your cooperation in resolving this matter promptly.
Regards,
*******
Business Response
Date: 12/25/2024
Hello *******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the item you mentioned has been refunded to your original payment channel on Nov 27. Once the refund has been successfully processed, please note that it may take 5-14 business days (up to 30 days) for the refund to appear in your original payment method.

Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 27. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:10/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Below is a list of the returns I made. Note, each item was ordered approximately 30 days previously and arrived damaged. Per their return policy, I shipped them back and was to receive "TEMU credit" which they say in print is "instantly available" for purchases at TEMU and "never expires". After accumulating this credit. I tried to make purchases. In fact since September 21st I have attempted 28 orders. All have been subsequently cancelled and described by TEMU as "unusual activity"? I have contacted their customer service over 10 times about this. Also written a letter to HQ sent a week ago. Now they say the case is closed. I still have $296 credit listed in my account, cannot access it for purchases since September 21st and they will not return it to my credit card or refund it to me.Refund Amount:$94.80(credit)Order ID:PO-211-13174378924153155-D01 Refund Amount:$78.61(credit)Order ID:PO-211-06302473539193155-D06 Refund Amount:$63.92(credit)Order ID:PO-211-02179258563193155-D02 Refund Amount:$22.17(credit)Order ID:PO-211-12487217988473155-D01
Business Response
Date: 10/28/2024
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concern and apologize for any inconvenience this may have caused. After reviewing your recent transactions, we can confirm that your order is currently in the "preparing to ship" phase, indicating that the restriction on your account has been lifted.

Your orders were canceled due to unusual payment activity. To protect our customers and prevent potential fraudulent transactions, we requested the necessary documentation to confirm your authorization to use the payment method. We understand that this may cause some inconvenience, but please be assured that this is a necessary measure to ensure the safety and security of our customers' accounts and transactions.

Our customer service department has also emailed you and offered you an explanation through an email ticket on Oct 20. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:10/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
placed an order on 9/27/2024 in the amount of ***** .. order # ***-10583832371751794 .. on 10/18/24 i was sent an email stating my order was lost and i would receive a refund via credit balance .. when i expedited a replacement order .. #***-18486600376871794 .. . they withdrew from my account the additional order amount .. without applying my refund .. now i have been billed twice for items i never received and no refund or credit back to my bank .. after seeing i was not receiving my credit .. i attempted to cancel my second order only to be informed .. again .. i received more "store credit" ..
Business Response
Date: 10/25/2024
Hello ****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order placed on Oct 19 totalling $37.27 has been fully refunded to your Credit balance on the same date. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************************;

Regarding your order placed on Sep 27, we can confirm that it encountered a problem during shipment, and we have informed you of the current situation on Oct 19. As mentioned in our previous message, in order to receive your refund, you would need to submit the request. To apply for a refund, please login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." To protect your data privacy, please reach out to our customer service team through ******************** or the Temu app live chat to apply for a refund or to seek further assistance.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******

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