Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,084 total complaints in the last 3 years.
2,131 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a complaint already on file (complaint #: 22441859).,Temu has reached out through email that they were working on investigating what happened. And its the same issue. the delivery driver marked my delivery status as the address is not accessible when it is accessible. i asked the manager and employees at the leasing office and they said no one from piggyship came to the apartment complex to request the access code to get inside the gated apartment community. I've reached out to piggyship customer service and no answer, i emailed, no answer. The apartment manager said that the front gate entrance has been open for a full week and a half. with the gate currently down and left open, the manager doesnt understand how the apartment complex is not accessible and also believes that this could be someone working as a delivery driver and trying to steal packages from not just me but other customers as well. No one from piggyship even called me either about the delivery of my packages. i have attached screenshots from temu, as well as my apartment complex area to show it is accessible. i also added a picture of the apartment complex leasing office.
Business Response
Date: 10/30/2024
Hello *********,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on Oct 24.

You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).

For matters related to logistics provider cooperation, we have a dedicated team who can better address your needs. Please feel free to email them directly at **************************************** anytime to discuss your inquiry in depth. They make every effort to respond to partner requests promptly and comprehensively. We appreciate you bringing this to our attention.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
Dennis
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PO-211-*****************. Received Temu order on October 23, 2024. Which was delivered by ***. The package arrived very wet. All items inside the package were wet. Six items total. *** secured the wet bag package inside another bag. In addition the package was already opened and retaped. I tried to communicate with ** customer service and no success. And was forwarded to several ** services at least four times. There customer service is not user friendly and cannot understand the issue at hand. I would like a refund of this order as I am unsure how and why this order was shipped and went thru other channels (customs) and *** as it did and think customer is suppose to except. I am elderly and cannot get out to ship things back.
Business Response
Date: 10/30/2024
Hello *****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience the wet package may have caused. Your feedback is extremely valuable to us and we are sorry you are not satisfied with these items.

If you are not satisfied with any items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

The first return for each order is FREE and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution.

If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.

Best wishes,
*******
Initial Complaint
Date:10/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed my first order with Temu and right after my order was placed, Temu offered more savings if I placed another order so I was considering placing another order and added 2 more things into my cart. I decided that I didn't want the order placed but somehow I accidentally placed another order. It placed the order even though I didn't want it placed and it picked ****** as the form of payment. On my ****** account I have several different forms of payment set up on my account. I called ********************** right away and advised them what happened and they said they cancelled the order and all was good. Then I noticed on my ************ they tried to draft the $***** out of the bank even though they stated the order was cancelled. Since ****** has this bank card set up as my default card, Temu tried to draft the money out on 10/15/24. Then Temu refunded me the ***** back to my pioneer card but then cause me an overdraft fee of $35. Then they tried to re-draft the $***** again on 10/18/24 causing me another overdraft fee of $35. Then 3 days later I see they charged my other bank account *************** on 10/21/24 and that transaction did clear my bank and the $***** was paid. I have no order and have paid $***** and was caused $70 in overdraft fees on my other bank account. Now ********************** is refusing to credit back my $***** they charged me and I dont have an order? ??
Business Response
Date: 10/30/2024
Hello *****,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel and Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

Best wishes,
*****
Initial Complaint
Date:10/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order from temu. they shipped in 2 packages. 1 of the package arrived.2nd package delivered to wrong zip ******** can see it from **** below;9234690369358903528093 My zip code is *****.The zip code they delivered is *****.I contacted **** and they know nothing about the package. I request refund on this purchase asap.
Business Response
Date: 10/31/2024
Hello ****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a refund for your order. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on Oct 21. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************.

Our customer service department has also offered you an explanation through an email ticket on Oct 22. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:10/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Temu, they split my order Into two different packages. I didnt receive the whole order. I chat them and request a refund for my packages. They only refunded me partial for 1 package and not both packages. I chat them trying to get the remainder or my money and they keep saying they cannot issue a refund but I dont have the items. I want my money back from Temu
Business Response
Date: 10/30/2024
Hello *******,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a full refund for your order. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on Oct 19. In accordance with Section 10.1 of our Terms of Use, as cited here, " When a purchase is made pursuant to a shipping contract, the risk of loss and title for Product pass to you upon delivery of the Product to the carrier. " You can find more information about our policy on our website at ****************************************************. Our customer service department has also emailed you and offered you an explanation through an email ticket on Oct 22. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Initial Complaint
Date:10/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an umbrella, & massage mat. The umbrella was not the one I ordered. The massage mat was not as I expected. Informed TEMU of this. I had chats with them back and forth, informing them that the return label was only letting me return the mat and not the umbrella, they kept good no back and forth with me telling me to just print the label and I told them it wouldnt print for the umbrella but it would for the mat. So I asked for a phone call to explain what was going on. The operator on the phone told me to just package both items together and send them back. She said she would note it on my account that the umbrella was coming back with the mat. I asked her was she sure that all the information would be noted to my account of the 2 items were coming back together to the warehouse. She assured me that it would be noted to my account. I told her that I wanted my money sent back to my card for the products, she said they would be. Now theyre saying they didnt get it, however they got the mat. I have gone back and forth h with them over this telling them to check the chats and also gave them the dates I received the call. To no avail have i have not received a refund. I have spent a lot of money with TEMU and I am very frustrated that it has came to this. The umbrella was supposed to be a 2 in 1 fishing umbrella, they sent the wrong one. I had already ordered 2 other ones because I couldnt get the one I wanted. So finally I did get one I like and I am keeping it. I just want to be refunded for the one I sent back with the massage mat. Also TEMU needs to make it clearly noted on items that are returned and the specific amount of refunds. They are clearly not letting you return items if you dont like what you get. I hate it came to this, because as I said, I spent a lot of money with them. And to no avail did they even try to solve the issue.
Business Response
Date: 10/30/2024
Hello *****,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback, and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order placed on Aug 17, including the umbrella, has been fully refunded to your original payment channel as of Oct 24. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

Our customer service department has also emailed you and offered you an explanation through an email ticket on Oct 24. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On numerous occasions Temu ads have mysteriously popped up on different websites I search. At no time have I ever purchased a product from this company or authorized ****** to share my web search history. Daily on numerous random websites the ads from this company are displayed brandishing messages targeted towards me or individuals who I am believed to know. Women clothing and children wearing tshirts with captions displaying messages. At no time should any information be targeted towards me if there is no way to connect me or my gender or any information in regard to me or my device to their website. It is evident that my privacy has been violated by a third party that is using TEMU and their website which is illegal. The company is liable for the distribution of their materials and promotional ads and must be able to identify the source in which their materials are being displayed to target individuals who have had no contact with their company or searched information involving their company at any time. Temu is illegally obtaining access to consumers without the knowledge or consent of the consumer which is a violation of privacy laws.
Business Response
Date: 10/29/2024
Hello *********,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We apologize for any inconvenience the Temu ads may cause. We understand that you would like to disable the ads that appear on the websites you use.

To disable the ads, you can try using an ad blocker extension on your browser. There are many free ad blocker extensions available for popular browsers such as ****** Chrome, Mozilla Firefox, and Safari. These extensions can help block ads from appearing on your browser.

Alternatively, you can also adjust your browser settings to block pop-*** and disable personalized ads. This can be done by going to your browser's settings and selecting the appropriate options.

We hope this information helps. If you have any further questions or concerns, please do not hesitate to contact us. We appreciate the opportunity to assist you.

Best wishes,
*******
Initial Complaint
Date:10/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LAST MONTH TEMU SENT SEVERAL PACHAGES I DIDNT ORDER GOT INTO MY ACCOUNT DID MAJOR CHARGES AFTER HOURS OF PHONE WITH SOMEONE THAT ACTUALLY KNEW WHAT WAS UP AND THEY REFUNDED MY ACCOUNT THEN MY BANK SHREDDED THAT DEBIT CARD IVE SPENT ************* TALKING TO THESE CHINESSE PEOPLE THAT CANT UNDERSTAND TALKED TO SEVERAL MSNAGERS AND THEY NOW REVERSE CHARGES AND STOLED FROM MY ACCOUNT AGAIN ITS COSTING MY ACCOUNT EVERY DAY 5.00 DOLLARS A DAY SO IM DONE WITH THIS AND THEY LIED TO ME AND SAID IT WASNT THERE CHARGES FROM MY SCREENSHOT FROM BANK AND MY BANK SAID IT IS YOUR FRAUD COMPANY SO THERE ONCE WAS CREDITED AND NOW THEY REVERSED CHARGES AND STOLED AGAIN FROM ACCOUNT ANDXTHIS IS UNEXCEPTABLE SO IVE GOT AHOLD OF THEM AGAIN TODAY AND THEY NEED TO SHUT THIS COMPANY DOWN THE MANAGER LIED ON SCREEN SHOT PLUS RECORDED FOR ONE AFTER THIS ISSUE IS RESOLVED IM DONT EVER WANTING THEN TO CINTACT ME OR MY BANK GOING TO ATTORNEY OVER THIS DIDNT ORDER AND DIDNT RECEIVE PACKAGES LEFT THEM OUT AT APARTMENT COMPLEX WAS TAKEN BY WHOEVER AND ONES IN MAILBOX WERE PLACED OUT TO DONT CARE DIDNT ORDER WASNT RECEIVING AND WASNT RETURNING THIS COMPANY LIES & STEALS IM ON DISABILITY AND I DONT GER THAT MUCH MONEY IT CAUSED ME TO MISS MY RENT BECAUSE OF THEIF IM SWITCHING BANKS TOO IVE DECIDED LAST TIME I HAD A ISSUE NO ONE GOT AHOLD OF ME ON THE ISSUE FROM BBB PLEASE LET ME KNOW WHAT YOU CAN DO TO HELP ME PLEASE!!!!!
Business Response
Date: 10/31/2024
Hello ******,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and, after our investigation, we can confirm that we haven't detected any unusual / unauthorized charges in your account.

Furthermore, we want to emphasize that all our payment links have obtained ************************** Security Standard (PCI DSS) certification, ensuring the security of customer payment information. Additionally, Temu collaborates with major payment networks, each equipped with its security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** SafeKey, Discover ProtectBuy, and JCB J/Secure.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
******
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Temu account got suspended by them, but I still have nearly 200 gift credit on their website. They wont let me use it or refund it to my credit card.
Business Response
Date: 10/30/2024
Hello Skylor,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand that the suspension of your account may have caused frustration and inconvenience, and we sincerely apologize for any disruption this may have caused. Please be assured that the suspension of your account is a precautionary measure taken as a result of anomalies detected in your account, aimed at ensuring the security of your account. We take the security of our customers' accounts very seriously, and we appreciate your understanding and cooperation in this matter.

Furthermore, we have checked the details you provided and can confirm that our customer service department has been following up on this issue. Please rest assured that any credits originally paid in cash will be refunded directly to your original payment method. Our customer support team will reach out to you shortly to confirm the exact amount and explain the reason why the remaining credits cannot be refunded in cash.

To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

Best wishes,
*******
Customer Answer
Date: 10/31/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have received anything from Temu.com. And gift card balance is not refunded.

FAQ

Regards,
Skylor

Business Response
Date: 11/14/2024
Hello Skylor,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Please be assured that your satisfaction is of utmost importance to us and we are committed to addressing your concerns in the best possible way. Your Temu account has been suspended due to the following reasons: You may have previously disputed or are currently disputing Temu charges with your financial institution. You have requested refunds for a significant number of your orders, and the rate at which such problems have occurred on your account is too high. If you believe there has been a misunderstanding, such as the dispute about Temu charges between you and your financial institution being settled, or if you feel the amount of refund requests for your orders is reasonable, you can click on the 'Learn more' link in the account suspension notification on your profile page and follow the instructions to initiate a review. Please note that submitting a review does not guarantee that you'll regain access to your account. We empathize with your frustration and appreciate your understanding as we work to maintain the integrity of our services. Our customer service department has also offered you an explanation through an app message on Nov 9. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter
To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.
Best wishes,
*******
Customer Answer
Date: 11/14/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have 211 usd gift credit in my account, I demand to the Temu.com let me use it up or give me a cash refund.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Skylor

Business Response
Date: 12/26/2024
Hello Skylor,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 12/30/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[They didnt do anything to solve the issue. ]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Skylor

Business Response
Date: 01/17/2025
Hello Skylor,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau (BBB). I've provided the BBB with a copy of this message.
Thank you for your feedback, and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our team is still working diligently with the relevant department to investigate and verify this matter. They have provided you with a detailed explanation on Jan 17. Please check your inbox for more details and respond if you have any other requests.
To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.
Best wishes,
*******
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered items with temu.com. The promotion was $500 discount promotion. I selected the items to purchase, I was prompted in order for the promotion ti go through I have to buy now. I made 2 different purchases $108.34 and $552.25 within a 7 to 10min spand. The orders did not reflect the promotion. I canceled right away after noticing. I canceled through the temu app order, with the seller and with ******. Confirmation was recieved of cancelation but the monies was still withdrawn from my account making it -$578 . I was hit overdraft fees which were in my save as you go account. They did refund $26.16 I am seeking my full amount $654.45 plus $35 overdraft fees. My monthly bills are effected by this situation.
Business Response
Date: 10/29/2024
Hello ******,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback, and we are sorry that you were having trouble with one of the promotions. We have checked the order details you provided and can confirm that for your order placed on Oct 16 at 6:28 a.m. (EST), a partial refund of $87.58 was issued to your Temu credit balance on Oct 16. The remaining amount of $20.76 corresponds to an item that was successfully shipped and delivered to the correct address.

Regarding your other order placed on Oct 16 at 6:40 (EST) totalling $578.40, a full refund has been processed as of October 17. This includes $552.25 refunded to your original payment method and $26.15 refunded to your Temu credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit **********************************************************************;

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have any question about the promotional activities, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*****

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Temu.com

Temu.com

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Temu.com is NOT a BBB Accredited Business.

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Temu.com is NOT a BBB Accredited Business.