Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,077 total complaints in the last 3 years.
2,130 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered two chairs with ottomans on October 21st for $567 from Yf Living room on Temu. I was excited they were from a local warehouse and set to arrive October 28th. No chairs on the 28th or the 29th. I contact customer support on November 1st and they respond that it has been reshipped and will arrive October 30th. Which makes no sense, because that was two days in the past. I open a manilla envelope that came with the mail Monday 10/28 and it has a non-descript letter inside stating items might come in two packages, but does not detail order number, items, etc. I compare the tracking number on the envelope to the tracking number attached to the chairs and it matches. This useless letter was delivered and they are claiming that was my chairs. I inquire again and receive a message that the items are out of stock and will not be available for 6-8 months. I file for a refund and contact customer service and they say they will get back to me. Next day, I receive notice my refund has been denied. I contact customer service again, They have elevated the issue to their highest department. I contact my credit card company and file a dispute. I read reviews of the company I bought the chairs from, no surprise, this exact thing has happened to multiple other customers. I have been using ********************** for so long I trusted every purchase. Now Ive been scammed. The Temu store is now closed down with a notice that say Provider is taking a short break. I would like my money back immediately.
Business Response
Date: 11/18/2024
Hello Lacey,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on this order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time.

Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company.

Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 13 and Nov 16. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 11/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I do not agree to close this case until resolution is made. Reference to an "explanation" in the emails listed in response is false. Emails received only said the issue was being elevated to higher department. At no time was an explanation given or did I receive communication about the actual problem. I request Temu to confirm YF Living is a fraudulent, intentionally deceitful business, my claim is true and correct and I am deserving of a full refund of $567. Thank you.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Lacey

Business Response
Date: 12/10/2024
Hello Lacey,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We completely understand the frustration you have experienced during this time and we are sorry for the inconvenience this may have caused.

We want to assure you that we take your concerns very seriously. However, we regret to inform you that a chargeback has been detected on this order, which currently prevents us from processing your refund requests. With this, we recommend that you cancel this dispute, so that we can further process your issue. We appreciate your patience in this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Initial Complaint
Date:11/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Temu claims they delivered my order via ****** and the tracking information also indicates the same. However, I never received my order. According to the delivery photo attached in the ***** tracking, the package was left at an incorrect location. The image clearly shows a different address that is not my home, with no visible house number or identifying details. When I contacted *****, they confirmed the package was delivered to the wrong address and advised me to reach out to the merchant for a refund, as no signature was required for delivery. I provided this proof to Temu, but they denied my refund and have not offered any assistance.
Business Response
Date: 11/18/2024
Hello ******,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.
Based on the results of our investigation, we aren't able to provide a reshipment/refund for your order. Our team has investigated this issue with the merchant and confirmed that the correct items were delivered to the correct address. Our customer service department has also offered you an explanation through an app message on Nov 15. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter
We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
Best wishes,
*******
Initial Complaint
Date:11/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am promoting the Temu affiliate program on Temu I recently earned $50 and wasnt able to redeem it and my account was shut down for no reason they didnt give me a good explanation and is now giving me the run around
Business Response
Date: 11/17/2024
Hello *******,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry that you are experiencing difficulties with our Affiliate Program. Upon further coordinating with our relavant department, we regret to inform you that your request for redeeming the rewards was declined as we detected unusual activity inconsistent with the intended operation of the program.

We know this might be frustrating and we sincerely apologize for that. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best regards,
******
Initial Complaint
Date:11/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The pictures I attached shows what I ordered with the dimensions and what I received. I did not receive the stainless steel shelving units with brackets between the shelves, I received dented shelving units with white peeling paint that I did not order. I needed 12 matching units and the total expense was $757.98.Listing one item and sending another is FRAUD.
Business Response
Date: 11/17/2024
Hello ****,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time.

Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company and we will be more than happy to assist you with your return request.

Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 13. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 11/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

For over a week on a daily basis, I have asked Temu and the Seller to send me eleven return shipping labels in the mail (my printer is broken) to return the eleven unopened boxes. These boxes also need to be picked up at my home, since they are far too large for my car. TEMU simply WILL NO DO THIS unless I withdraw my disputes. I wont be withdrawing my disputes, they did not send me the shelving units I ordered and paid for. Ive wasted dozens of hours this week attempting to get this very simple return request SETTLED, and they REFUSE to send me the return shipping labels in the mail to be picked up at my house.
I have now disputed all charges on ******, my credit cards, and bank accounts. ****************** sent me shelving units I DID NOT ORDER, they sent WHATEVER they wanted without my knowledge or consent. A very SIMPLE RETURN REQUEST has turned into a nightmare with NO RESOLUTION on the part of Temu. They have asked me to WITHDRAW MY DISPUTES. That WILL NOT HAPPEN when these boxes are still in my garage and a FULL REFUND of $757.98 HAS NOT BEEN RECEIVED. Their offer of an $80 settlement for an order of $757.98 and keeping the units I DIDNT ORDER, is pathetic.
Daily, I have contacted TEMU, and daily they keep putting the burden of shipping these FRAUDULENT UNITS back to them, when I have made my position very clear: 1). they need to mail me eleven return shipping labels, my printer is broken; and 2) the boxes MUST BE PICKED UP at my house, the shelving units are far too large for my vehicle and I DO NOT have a truck. THIS WAS TEMUs ERROR, not mine, and TEMU MUST take care of the ISSUE that they caused.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Judy

]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business Response
Date: 11/26/2024
Hello ****,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We truly understand your concerns and we are sorry for the inconvenience this may have caused.

As you have initiated a dispute on this order, your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status and we appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company and we will be more than happy to assist you with your return request.

Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 18. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 12/02/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
TEMU has not addressed this issue and closed the complaint, knowingly and fraudulently continuing to list the shelving units I should have received and instead, sent whatever they wanted. I cannot return the units, my printer is broken and my vehicle is too small to take the shelving units to a shipper. They refused to mail me the return shipping labels and have the boxes picked up at my house, for an error THEY CAUSED. To get return shipping labels now, I have to withdraw my dispute and I will not be doing that, when they knowingly and fraudulently shipped me the wrong shelving units.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business Response
Date: 12/26/2024
Hello ****,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We truly understand your concerns and we are sorry for the inconvenience this may have caused. We assure you that we are doing our best to address your concerns promptly.

Due to ongoing disputes related to these orders, we are currently unable to process any after-sale matters, including arranging a pick-up service or offering return shipping labels. We kindly suggest that you cancel these disputes so we can assist you further with your return request. We appreciate your patience and understanding during this process.

Our customer service team will also reach out to you soon via email to provide assistance and will follow up on this issue. Please check your inbox for more details and respond correspondingly if you have any further requests.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 12/30/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
TEMUs responses to the credit card companies stated I never contacted Temu when I have ample proof of the numerous attempts to get THEIR ERROR and FRAUDULENT LISTING RESOLVED. For Temu, this means withdrawing my VALID COMPLAINTS ABOUT TEMU for shipping me shelving units that were not the design I ordered. Temu continues to list the same 5-tier shelving units I ordered for sale by other sellers when they supposedly arent even available now, MORE LIES or they are still defrauding others, including the seller I bought from. I called the seller out, listing the units I should have gotten and didnt.
TEMU closed by dispute with them on November 18, 2024, which literally prevented me from contacting them the fields get locked. Numerous texts were sent on all the orders involved, and numerous phone calls were made to their customer service spending over 110 hours on THEIR ERROR, THEIR LIES, THEIR FRAUDULENT LISTING ON TEMU, and their down right unethical behavior not to fix their error. There is no way Im going to pay for RETURN SHIPPING COSTS for their ERRORS, LIES, AND FRAUD. I needed the boxes picked up at my house, which they ALSO REFUSE TO DO. My vehicle is too small for the shelving unit boxes, Temu DID NOT MAIL ME IN THE MAIL THE RETURN SHIPPING LABELS (my printer is broken), and claim now, due to a chargeback on my credit card they cant proceed, while they continue to LIE to the CREDIT CARD COMPANIES, stating I never contacted them.
The worst part, they deleted all my correspondence online and PRETENDED to start fresh on December 24, 2024; I have pictures of the prior correspondence they deleted and did send to the credit card companies.
NOTHING IS RESOLVED, TEMU SIMPLY WILL NOT TAKE RESPONSIBILITY FOR THEIR OWN ERROR SHIPPING ME THE WRONG SHELVING *********** AND BURDENING ME WITH THE RETURN SHIPMENT WHEN THEY SHOULD BE BENDING OVER BACKWARDS TO FIX THEIR ERROR AND STOP LYING TO THE CREDIT CARD COMPANIES. I WILL NOT PAY FOR ANY RETURN SHIPMENT AND WILL NOT BE TAKING ANY BOXES TO A SHIPPER FOR THEIR ERROR AND FRAUDULENT LISTING, . Temu seems to expect the banks & consumer (ME) to just absorb the cost, instead of them dealing with THE MAJOR ISSUE THEY CAUSED THEMSELVES.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business Response
Date: 01/15/2025
Hello ****,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this issue as soon as possible. According to our latest internal information, our customer service team reached out to you via email on Jan 9 and Jan 13 to offer you resolution plans and is awaiting your response. Please check your inbox for more details and respond correspondingly if you have any further requests.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 01/15/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
As Temu is fully aware, chargebacks were made and resolved in my favor for most of the complaints I filed against them and they are FINAL. There is nothing more to discuss with Temu on this issue. I did not get 100% of my money back and Temu was credited for that according to my credit card and bank records.
Since the chargebacks are FINAL, Temu will have to accept the decisions every financial institution made against them, as I have. I will NEVER withdraw my disputes with any financial institution involved for the ERRORS Temu made, the FRAUDULENT LISTING Temu had on their website, and the FRAUDULENT SHIPMENTS sent to my house with a product I did not order, which Temu has admitted to numerous times and REFUSED to fix their own errors and fraudulent activity.
As far as Im concerned, this is OVER and the chargebacks are FINAL. Temu has lost a customer over this pathetic incident and I will never order another thing from them.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****
Initial Complaint
Date:11/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have several. The most pressing is that I have a credit of over 100 dollars that they say is frozen for security reasons and to contact customer service with no contact information. After talking to the ai chat customer service and not being given an option to even address this issue and going around in circles trying to speak to an actual person I was told it was fixed several times. I believe they are never going to allow me to use my credit. I believe that their system has put through several orders that I exited out of because of this and processed it anyway. The first time I thought I did it accidentally but it had now happened several times. They claim free shipping but that is not the case they charge 2.99 shipping on each individual item be it 99 cents or in a local warehouse they explained that there is a 25 dollar minimum for each warehouse to get free shipping. There is no way to see which warehouse or what else they sell so basically they are requiring that you purchase 25 of that item to get free shipping. They should state that. Also it doesnt matter if you make a ********************************************** a sneaky way. It has gotten a little more obvious but I thought they over charged me when I could not get the difference in price refunded and it said it was the exact same price. They also change the prices of item in my cart to raise them somehow and I have been tricked into placing orders and playing games and the shipping is ridiculous on some items they dont get here for 2 weeks. But they say you can get it in 2 days. The quality is not consistent and I have had enough with it. I have spent a lot of money on there. I guess they know their time is limited because th USA is going to add tariffs huge ones for things from ***** but they shouldnt take it out on the customers. I believe they use my email as my account number **************************
Business Response
Date: 11/18/2024
Hello *********,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. Your feedback is precious to us. We have checked the order details you provided and can confirm that the credits have been used to place four orders on Nov 12 and the amount of your credit balance is 0 now. Please check your Temu account for more details.
Furthermore, If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive 5 credits (for standard shipping) or 13 credits (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (********************************************************************************).
If you are not completely satisfied with the items you purchase, you can apply for a refund within 90 days of purchase. Our Purchase Protection program ensures full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************).
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*******
Initial Complaint
Date:11/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for 3 shelves and they didnt meet my needs so I initiated a return. The package arrived in 3 different boxes but Temu was providing only 1 label for the return. I checked with *** and ****, both said due to size and weight I would need a separate label for each box, so I contacted customer service. Initially the *** mentioned that I can use the same shipping label for all 3, i made him understand that each box needs a unique label and tracking number, after a long wait he agreed to it and said that i can go ahead and pay for the shipping and Temu will reimburse me. Not once did he say it would be in form of Temu credit. I requested him to send me the labels as I was not sure if I will be reimbursed, he ensured I would get reimbursed once I provided my receipts. I even got a call from the support center and other ***** also confirmed the same that I will be reimbursed when I provide the receipts. I have screenshots of my chats with the first ***** and him confirming the reimbursement. When i called the customer service back for my reimbursement and submitted my receipt, there was a long back and forth and they came up with a solution that they can only reimburse me in Temu credits and even offered some additional credits, despite of me saying no to that as i wanted my money back and not have it stuck in credits they went ahead and applied the credits to my account. I ***eatedly requested to talk to someone about this but a new ***** each time would send me the same email. Over all I feel misguided and cheated by Temu. There has been lack of transparency and integrity in this entire process.
Business Response
Date: 11/17/2024
Hello ***,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we sincerely apologize for the inconvenience caused by the return shipping reimbursement process. We understand your preference for a refund to your original payment method. However, at this time, the only availble option for us to reimburse the shipping charges is through your Temu credit. And our customer service team has already issued the reimbursement of the return shipping fee on Nov 10 as Temu credit.

Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 10. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is our top priority. We are committed to improving our services and preventing similar issues in the future. Your feedback is valuable to us. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 11/17/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
There was lack of transparency from their side. I repeatedly told them I need my money back not a Temu credit, despite that they went ahead and provided the credit even though I told them it is not acceptable. This is cheating, you commit to a reimbursement and then say Temu credit is the only form they can reimburse you. Its like stealing my money. As per their return policy I returned the product before 90 days, they should have sent the return labels rather than misguiding. All they have been doing is giving the same answer all the time, if it is their policy as they claim, they should have disclosed it prior. If you see old attachments, nothing was mentioned.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
***

Business Response
Date: 11/26/2024
Hello ***,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback. We sincerely apologize for any frustration or disappointment you may be experiencing. We have looked through the information that you provided and double-checked the details with our colleagues in the relevant department, and we can now confirm that our customer service team has offered you ********************** Credit as compensation for the inconvenience.

Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. We hope this gesture will make your future shopping with Temu more enjoyable. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is our top priority. We are committed to improving our services and preventing similar issues in the future. Your feedback is valuable to us. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
******
Initial Complaint
Date:11/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 6 ft pre-lit Christmas tree; however, I received a lower-quality tree that is completely unlit and does not match the description of the product I ordered.Over the past three days, I have tried to resolve this issue with multiple representatives. Unfortunately, rather than acknowledging the incorrect item that was sent, I was advised to perform unnecessary plastic treatment on the tree to "fluff" it, which does not address the fact that the item I received is not pre-lit and does not match the quality described in my order.
Business Response
Date: 11/16/2024
Hello ********,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $43.55 of your order has been fully refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************. Our customer service department has also offered you an explanation through an app message on Nov 10. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******
Initial Complaint
Date:11/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company does false advertising, promising credit after a purchase, and then fails to provide that credit forcing the customer to purchase more in order to keep what was advertised. Not only that, some instances they even go back on their word saying it wasnt a credit promised, but a coupon deal, or a time sensitive coupon, when literally I took pictures that said credit to be applied after purchase. I purchased the items, tried cancelling and having refund after all these lies, and after numerous attempts where customer service also promised call backs from supervisors that never happened, I just gave up. In the meanwhile; I lost money based on false promises and false advertising, and the company doesnt care or is doing anything to resolve this matter. 1 customer service agent even tried to shut me up with a 10 dollar credit, that I didnt accept because I was promised as advertised a 300$ credit on one occasion, and 50$ on another, not one of them was applied to my account. Im sure they are doing this to allot of people, and would like the BBB to possibly look into it because seems extremely illegal and a scam to get consumers to pay more through their online portal. They are a cheaper version of Amazon, but a fraud to say the least.
Business Response
Date: 11/16/2024
Hello ********,
I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.
Regarding our promotional activities, we are sorry to inform you that the rewards issued to you are consistent with the activity according to our rules and policies. Please note that the reward of the activity you mentioned is a coupon bundle, not credit or cash that can be deducted. The coupon bundle consists of multiple coupons that can be used on future orders. You can click on your coupons to view the specific amount and expiration date of each coupon. Meanwhile, we value your feedback and will continue to optimize the display of the activity page to provide a better user experience. Our customer service department has also offered you an explanation through online chat on Nov 1. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
*****
Initial Complaint
Date:11/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 2024, I purchased two Outdoor Rocking Folding Chairs. I returned the items per Temu instructions. I was informed they passed the required inspection. I received a refund. Not receiving any other communications about the credit owed to me for the return shipping, I went online chat to discuss this matter with them. Not getting any result after my third attempt, I referenced their own return policy found from their website, which states: 'If you need to return an oversized or overweight item you may have to send the items back by yourself. You need to pay the shipping cost in advance, and then contact us for reimbursement. After the items have been returned and have passed quality inspection, we will reimburse you with an equivalent amount of credits, which you can view in your Temu credit card statement.'After many live Chats and several emails, Temu people have refused to give me credit of $156.42 for shipping back this product.
Business Response
Date: 11/16/2024
Hello *****-****,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that $156.42 for the postage has been refunded to your Credit balance on Nov 11. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. Please check your Temu account for more details.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******
Initial Complaint
Date:11/09/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase regularly from Temu for both my business and personal. The other day they sent me a link for free gifts with free shipping...I happily chose my 6 free gifts. It then said I had to invite new users that would accept and add the app to receive gifts....I did this and had 2 new signups, THAT ORDERED!!!! It then said I had to have one more sign up to receive $.01 to receive my gifts...no matter what, it was making me do more! I do not believe they EVER intended on actually giving me my "free gifts" Buyer beware, they say they are rewarding you for being a loyal customer, THEY WILL PLAY GAMES WITH YOU! UNACCEPTABLE BUSINESS PRACTICES!
Business Response
Date: 11/16/2024
Hello *******,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry that you are experiencing difficulties with our Invite Friends & Get Free Gifts. We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. The rules of our activities are stated on the upper right corner of the activity details page. We highly recommend that you continue participating in the events and inviting more new users to complete the tasks. If you need help verifying your invites, please do not hesitate to message us on Temu.com or Temu app live chat. We would be happy to further assist.
To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.
Best wishes,
******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Temu.com is NOT a BBB Accredited Business.