Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu. -an online company to buy cheap items. Most of the items will break in 2 days. Also, when your items come its not what you thought you order. Also , when you try to look at your balance, it will take a payment without your permission. When you try to cancel, you dont have the option to cancel. My refund was only $30 not $52.00 as charged

  Business Response

  Date: 11/20/2024

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded. $22.53 has been refunded to your original payment channel ($9.33 on Oct 20 and $13.20 on Nov 5) and $27.06 has been refunded to Temu Credit balance on Oct 16. If you need detailed explanation of the refund status, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. Hope you have a great day.
  
  Best wishes,
  *******

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1, I attempted to return products from my most recent TEMU order. I scanned the items as directed and placed them in two boxes, then took the boxes to my local **** The UPS worker scanned the ** code provided by TEMU and only afterwards informed me that I would need to repackage the items into a single box. She cancelled the transaction. On November 2, after repackaging the items, I returned to **** and the manager was unable to get the ** code to work, so he recommended that I call TEMU from the store for assistance, which I did. Here is where the problem begins. First, TEMU customer service advised me to wait a few days for the system to update and show that no box had arrived at their facility. My account has never been updated, and it is impossible to do so if I still have the box. That was the first time I asked for a new ** code. I subsequently called on November 2, 5, and 8, and to no avail, culminating in the **** outright lying. I was told a new code would be sent to me via email; it never happened. I was asked if I wanted a refund without sending the box back, which never happened. I was told an escalation team would send me a ** code via text; this never happened. Finally, I was told that someone from TEMU would come to my house and pick up the box, even though they could not verify my address, provide a date or time, or even identify the vendor supposedly picking up the return. Demonstrable lie.I'm permitted to return items. I've attached a screenshot of my attempts to remedy the issue, as well as what my account still says even though no box has been dispatched. I HAVE the box. I've spent about $3500 with TEMU and I have an outstanding order for roughly $600, which I will return unopened and buy nothing else if this cannot be resolved ASAP.

  Business Response

  Date: 11/19/2024

  Hello Val,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience caused by return and refund. Your feedback is extremely valuable to us and we are dedicated to resolving your issue.
  
  After investigating with relevant department, we can confirm that our customer service team has generated new free return labels and QR codes for you on Nov 14 and also emailed you. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 11/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response, my complaint will be closed as resolved. I was asked to package my returns in two different boxes, which I did; however, I was only given one return code. If my returns are not accepted and a refund is not provided, I will be opening another complaint with the BBB. This should not have taken the lengths that it did to resolve. 
  
  Regards,
  
  *** *******

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in an "event" where I was supposed to get $50 credit back on an order, next day, I couldn't claim my credits. They said I had claimed a coupon that voided the credits, I most certainly did NOT!!!!!!

  Business Response

  Date: 11/19/2024

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our event Credit Back. After investigating with relevant department, we are informed that you have chosen to upgrade the expired reward to a coupon. However, we understand your frustration and as a gesture of goodwill, our customer service department has offered you Temu credit on Nov 16.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Nov 16. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best regards,
  *******

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On temu they have a section where you can earn 100 credit by placing orders, and it said all I needed left was 4.75 coins and I would get 5 coins with any order but when I placed an order it didn't give me the 5 coins. I want an 80 credit

  Business Response

  Date: 11/19/2024

  Hello *********,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We would like to assure you that all of our programs are genuine and effective, and numerous users have already completed the tasks and received rewards through their own efforts. Furthermore, we confirm that our customer service department has been following up on this issue. They also offered you an explanation through an app message on Nov 17. Please check your Temu account for more details and await the update. Meanwhile, we value your feedback and will continue to optimize the display of the activity page to provide a better user experience.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The reason I'm declining y'all answer to this is I have been told multiple different reasons as to why I didn't get the 100 credit. They told me at first that it didn't says it'll include coins, than I sent them the screenshots saying it would, than they said it did give me the coins, but the I needed more than the 4.** Coins than on the screenshot, than I was also told that I'll receive the coins when the order was shipped. I have some screenshots of the customer service from ******************** making up lies as to why I didn't get the 100 credit. But as you can see in the screenshot attached to this complaint it said I was only 4.** Coins short and if I place any order I would get 5 coins, so I placed an order but it didn't complete the game for the 100 credits. I'm willing to settle with 80 credit instead of the 100 cause I wouldn't of even placed an order if it didn't show that I would receive enough coins to complete the credit game.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  Business Response

  Date: 12/10/2024

  Hello *********,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience the promotional activity may have caused. We have checked the details you provided and confirm that our customer service department will offer you an explanation and a compensation plan on Dec 11. Please check your inbox for more information and wait for the update.

  If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.

  Best wishes,
  *******

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  I do not accept there response because I tried to contact them through the temu app but all I have gotten is multiple excuses as to why this happened, and after I sent the screenshots they make a different excuse as to why I didn't receive the credit, I'm also going to be contacting the *** about this cause this is false advertising because it said I would get the 100 credit if I placed an order, so I placed an order but I didn't receive the 100 credit and now all I'm getting is excuses as why I didn't receive the credit, also as you can see in the screenshots I sent in the previous BBB message, you can see some of the lies I've been told

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

• Initial Complaint

  Date:11/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of 50 gold charger plates from temu.com for the sale price of $75. When my order arrived it was delivered via ******, there were only one box containing 25 of the ****************************************************** warehouse missed a box but that was the only box. Temu only sent us 25 plates. They were delivered on november 4 and today is november 11. I have been going back and forth with them for 8 days. I need these plates for an important event and i need them to honor their sale. I asked them multiple times can they just send the 25 plates which in turn they offered me a $22 dollar refund. $22 umm..No! Thats not even half of what i paid. They asked me to send proof and video after going back and forth for 7 days with one email address. After i send the proof they tell me unfortunately we have to use the email associated with the account. They have been emailing me on that email address for 7 days why now, after i send proof you cant use that email to contact me. I just need my 25 plates thats it and theyre trying to scam me. Please help.

  Business Response

  Date: 11/18/2024

  Hello ********,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience regarding your order. We assure you that our customer service department is doing its best to address your concerns promptly. According to our latest internal information, our customer service team reached out to you via email on Nov 13 to provide assistance. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. 
  
  Best wishes,
  *****
  

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I placed an order on Temu and it was supposed to arrive in October then it showed up as delivered on October 25th but I didn't receive anything so I contacted **** and opened an investigation in case there is some mistake with case ******** and after 15 days without calling me or giving me any reason they closed the case without resolving or giving me any answer; I wanted to request refund on TEMU but I can't because I opened the case on **** and until they give me a solution there I can't request refund on TEMU; I spent 100 dollars and I don't want to lose money when I see that no one gives me a solution please.

  Business Response

  Date: 11/18/2024

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your Credit balance on Nov 13. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit **********************************************************************;
  
  Our customer service department has also offered you an explanation through online chat on Nov 13. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is not date of transaction because I am not a Temu customer, I do not have a ********************** account, and yet I received a phone case from them I did not order. The phone case was the only thing in the packaging too which makes it next to impossible to identify the third party or manufacturer of the phone case. It is a clear case with absolutely nothing else in it.

  Business Response

  Date: 11/18/2024

  Hello *********,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. According to the information you have provided, we can not locate any accounts that are linked to your personal details. 

  Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We prioritize your privacy and ensure the safety of your information with our strict privacy policy and proprietary data protection system. Besides, we understand the importance of secure payments, which is why all our payment links are PCI-certified. We work with major payment providers such as ****, **********, ******, ***** Pay, ****** Pay, and more to protect your financial data. If you are not completely satisfied with any items you receive, you can apply for a refund within 90 days of purchase. Our Purchase Protection program ensures full refunds if your items do not arrive, arrive damaged, or do not match the description or photos. (********************************************************************************). 

  To ensure your privacy is protected and for a more efficient resolution, we highly recommend reaching out to our customer service team via ******************** or the Temu app live chat. This will allow us to provide more personalized assistance on your issue and explore any possible alternatives.

  Best wishes,
  ******

• Initial Complaint

  Date:11/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A purchase was completed and verified by my financial institution Jasmine. Representatives (******, ********* ****** Scarlet, ***** *****, and made up name **********) are delaying a process of a business transaction. This transaction was competed in good faith and they're heeding the delay process. As ***** ***** is the founder of this organization, I would like to hear from him to explain why his employees are behaving in an unprofessional and unethical manner to block a good faith transaction. These employees of this company make the company come off as a bad faith business with employees doing unnecessary tactics when they have been verified by a financial institution. I would like the requested items delivered and not delayed as I'm currently receiving at this moment from **********, a made up name and possibly fraudulent imposter of the company.

  Business Response

  Date: 11/18/2024

  Hello Jamil,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. Your case is out of the norm. To assist with the further investigation of your case, our customer service department emailed you on Nov 18. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******

• Initial Complaint

  Date:11/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attched for full conversation CONCERN Theres are new games every 30mins or so very confusing and then when u place your WINNING ORDER YOU HAVE TO ORDER AGAIN TO WIN YHEY CONSTANTLY KEEP U A SHORT OF WINNING and then u have to place another order.

  Business Response

  Date: 11/18/2024

  Hello ****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry that you are experiencing difficulties with our promotional activity. The rules of our activities are stated on the activity details page. Unfortunately, we cannot make exceptions to the rules for any individual participant. We hope you continue to complete the tasks to receive the rewards. Please rest assured that the activity is real and valid. Meanwhile, we value your feedback and will continue to optimize the display of the activity page to provide a better user experience. Our customer service department has also offered you an explanation through an app message on Nov 12. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter

  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best wishes,
  *******

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I speak Truth I met all of the qualifications to receive the 100$ in TEMU credits by placing the order in question for 27$. When i logged back in or rather opened the app after receiving my order (packages) i was amazed to find that the game had been cancelled with in the 5-12 days that shipping takes once the package (order) has been packed (3 days) clear customs (3 days+/-) arrive in the *** (3-4days) Clear customs again (2-3 days) then delivery 5-12days) depending on the company making it impossible to WIN. I've been ordering from TEMU when you Premiered in the the *** ****** STORE... and thus far only received coupons and a few refunds seems that the GAMES are rigged in the COMPANYIES FAVOR to KEEP YOU OREDREING, of my 5 College Degrees I do have one in Videogaming and Design as well as have been gaming for 40 years on all platforms. Also seems very fishy that your customer service agents  and supervisor (s) asked what they could do to fix the issue and I was ignored 10x's in what seed to be auto responses although it was a LIVE REAL PERSON on the other end of the resolve. EVEN a blind person could see that he's being robbed. THEY ARE TEMU CREDITS NOT 100$ bills. Furthermore the LIVE AGENT CUSTOMERSERVICE REPRESENTATIVE that i spoke with in the liver chat which i sent to stated the in the Coffee BEAN game  in order to receive a 12$ free item i need to roughly spend an additional 161$ that's WAY OUT of the way for a free item. ALSO I've been watering like crazy for 6mths and still haven't hit 100% that's with out making any addition purchases as the game stated yet you continues to "LURE take advantage of those that have compulsive shopping habits that totally isn't fair  to any one and in this refusal IM ASKING THE BBB to lookin into your rules and game practices. I have a beet chance of winning the publishers clearing house at least its not a GEMMICK. How dare you use the Lords name is such a shady business practice. Temu is another name for Atum, the primordial Egyptian god who created himself and is the Father of Shu and Tefnut. Atum is also associated with the evening sun and the underworld. 
  
  
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 11/25/2024

  Hello ****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Please rest assured that the activity is real and valid. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience.

  If you have any other requests about this matter, please log in to your account and message our customer service agents, who are empowered to provide a quick and thorough solution.

  Best wishes,
  *******

• Initial Complaint

  Date:11/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for item I didnt receive

  Business Response

  Date: 11/18/2024

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a refund for your order. We have investigated this issue and our team has confirmed that the correct item was delivered to the correct address on Nov 6. 
  
  Our customer service department has also offered you an explanation through an email ticket on Nov 12. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.
  
  We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******