Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I am being scammed by people who claim they work for Temu. There a supposed job with a set of 90 tasks that need to be completed and commissions are received after the tasks are completed. But also you are required to deposit money in order to fill these orders or tasks. I am supposed to be paid in crypto. I would like to know if this is a legit thing that Temu is doing or not.They are operating under Temu ****************, I have attached a supposed license that they sent me to show authenticity. However I dont believe this is legit and I need this to be confirmed. They are stating that they are en fact Temu but something doesnt seem right since Ive been dealing with them since November of 2024 and I have not been able to get any of my earnings since Ive been dealing with them. I need answers **** because Im ready to file a laws suit for fraud.

  Business Response

  Date: 03/04/2025

  Hello ********,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on your description and the following investigation that we conducted, we can confirm that the content you mentioned is entirely unrelated to Temu.

  We also recommend that you contact your bank immediately to report the issue and seek assistance. Please be assured that we take this matter very seriously and reserve the right to pursue legal action against these copycat companies. Thanks for your understanding.

  Please note that our official website is ***********************************. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order in middle of Jan and got Delivered on Jan 22.Its an aluminium golden cabinet handles in various sizes, 7 items missing because they delivered package in plastic bag that were with holes, easy to be torn apart, majority of handles is dented.Issue is that they refuse refund with prove of package being damaged, they block to open investigation from *** from my side , I requested them to open investigation they refused as they refused to give an refund when I asked multiple times with me returning back rest of the order.I have to file dispute with my credit card but only it was charged 58$ rest was 69$ of Temu credits that obviously they refuse to refund for a month now..They block my access to make any new purchases as well!!!

  Business Response

  Date: 03/04/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Upon checking, our customer service team has been working diligently with the relevant departments to thoroughly investigate and verify the matter. This comprehensive process requires some time to ensure that we provide you with accurate and reliable information. Our customer service department has been following up on this issue, and they will provide you with feedback as soon as they have an update. Please pay close attention to your inbox and await the resolution.

  For the items which you are not satisfied with you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

  Stop continuous lies,my bank have rejected my refund and youre customer service repeating like robot that they cant help because of charge back being initiated by my bank!! I HAVE PROVIDED AN LETTER FROM BANK MY BANK THAT REJECTED MY REQUEST FOR REFUND!! and you're customer service still  keep saying same thing.UNBLOCK MY ABILITY TO SHOP AGAINT THERE IS NO REASON ON BLOCKING ME BECAUSE YOU FAILED PROVIDE SERVICE ON YOURE SIDE.

   

  Business Response

  Date: 03/12/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for reaching out to us regarding the ongoing chargeback issue. We sincerely apologize for any frustration this may have caused.

  Based on our current investigation, the chargeback status for the transaction in question remains unresolved. Chargebacks often involve multiple payment channels, which can sometimes lead to delays in information updates. We recommend that you wait for a short period to allow for any potential updates to be reflected. Our customer service department will offer you an explanation on March 12. Please keep an eye on your inbox.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  
  

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

  The explanation offered was same generic answer Temu support kept telling me over ******** bank have closed charge back on February ************************************************************************************* here from my Discover credit card on February 23rd that chargeback was reversed and they are not approving requested *********** KEEP MY ACCOUNT BLOCKED ON PURPOSE BECAUSE IT CANT TAKE MONTH JUST TO CHECK REPORT FROM MY BANK AND CONFIRM THAT CHARGEBACK WAS REVERSED AND NOT APPROVED.

  AGAIN UNBLOCK MY ACCOUNT, BY THE POLICY ON TEMU AFTER PROVIDED DOCUMENTS YOU SUPOSE TO LIFT LIMITED ACESS TO ACCOUNT, UNLESS THERE IS SOMETHING ELSE YOU WANT TO TELL WHY YOU GUYS KEEP MY ACCOUNT NON FUNCTIONAL?

  You also keept ignoring my requests to open ivestigation about package missing items AND WHEN I OPENED CHARGE BACK WITH MY CC YOU BLOCKED MY ACCOUNT!!!

  I have spoke with *** and asked if seller ever requested investigation and THEY NOT!!!You even didnt try to resolve the issue and continue ignoring it.

  REFUND MY. MONEY AND LIFT UP LIMITED ACCES TO MY ACCOUNT, OTHERWISE I WOULD HAVE TO GO TO COURT.

   

  Business Response

  Date: 04/07/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  We appreciate you for your patience as we continue to investigate the status of your order.

  Our system has detected certain anomalies with your account. To protect your interests, we are temporarily unable to support orders from this account.
  
  Furthermore, we have found that the order is still in chargeback status. As the chargeback process involves verification through multiple channels, this has caused a delay in providing you with an update. Please rest assured that we are expediting the verification process for you to resolve this as quickly as possible. We kindly ask for your continued patience as we work on this matter with urgency.

  To protect your data privacy, please message us through Temu.com or Temu app live chat if you need further assistance or more detailed explanation regarding this issue.

  Best wishes,
  *******
  

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

   
  There is no such a thing as charge back on my account, you continue to take hostage of my account.UNBLOCK MY ACCOUNT!!!

  I spoke with my bank and have provided you with letter here and on Temu and you continue came up with excuses of anomalies on my account, how long this nonsense will last?

  This conversation will continue here until I would get my account unlocked and fully function with refund!!!

  I also paid for Temu circle that Im not able to use for 2 months now.

  You bluntly continue blocking my account  and my INTEREST TO USE MY ACCOUNT not having it nonfunctional.
  
  Regards,

  ******

   

   

  Business Response

  Date: 04/22/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Besides, we regret to inform you that our system has detected certain anomalies associated with your account. To resolve this issue, we recommend trying another payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:02/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/13/24 I cancelled a purchase of 2 items for a total of $45.65. After cancelling I requested a refund. Temu responded and said the refund has been issued but I never received the money. I've been in contact with temu for months trying to get my money back and they will not give me my money. I provided proof that I never received my refund and they still will not give me my money back

  Business Response

  Date: 03/03/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Farmhouse desk from Temu on 1/29. On 2/5, I received the desk. On 2/14, when I opened the box, I found 3 parts damaged. On 2/14, I contacted Temu via the online chat service. I sent pictures and was told I would hear back within 24 hours. When I did not hear back within the 24 hour period, I called customer service via phone. I was offered a $4.00 coupon if I purchased more product. I explained I just wanted the 3 damaged parts reshipped. I again was told I would hear back within 24 hours. I did not hear back, so I called again. At some point I was offered a $50.00 coupon if I purchased $300.00 more product, and via email I was offered a $29.33 partial refund without reshipment of the damaged parts. I explained that the desk is completely unusable since 2 of the damaged parts constitute 2 of the 4 sides of the desk and a partial refund would do me no good. Temu stated they were trying to get in touch with the vendor, but the vendor was not contacting them back. I either needed to send the desk back or accept their partial refund offers. The desk is too big and heavy for me, a 60 year old arthritic woman awaiting a possible knee replacement surgery, to transport myself. I asked for the damaged parts to be reshipped from their local US based warehouse. I was then informed that the vendor had 7 days to review my request. Temu says their records show I first contacted them on the 16th instead of the actual contact date of the 14th. Temu still has the desk listed as a product they sell; therefore, they have access to the parts I need. Today, I received an email from Temu stating they will not ship the 3 damaged parts and then offered a $19.56 partial refund if I kept this unusable desk or a full refund of $97.71 if I returned the desk. I simply can not lift up the desk by myself and they know this. They are taking advantage of my inability to return the desk, instead of reshipping the damaged parts--which would be a lesser shipping charge for them.

  Business Response

  Date: 03/02/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded on Feb 25. $89.71 has been refunded to your original payment channel and $8.08 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Feb 26. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 03/02/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and grudgingly accepted the offer to settle our differences in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed. I do not feel, however, the matter is resolved. The mere fact that I had to seek this avenue to receive a semblance of satisfaction shows that this company often performs below an acceptable level of expected customer service. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today on February 23, 2025 I placed an order for 77$ on TEMU. I placed this order because it was advertised that I would be getting 140% +36$ back on my order in store credits. I only got 50$ and then I reached out to TEMU support who said they cannot help me and offered me 10$ in credits. I told them that the credits should equal to 143$ not the 50$ in credits that I was offered. The lady helping me said that there is a 30$ limit on the credit back which is not true because my page did not show a limit and then gave me 50$ in credit. On top of this I have had countless offers on TEMU offering 300$ rewards with a purchase of 20-50$. When going through the process it changes to 300$ in coupon rewards, it is used as a trick to get you to start buying things and a lie. This company frequently lies and tries to manipulate their customers into spending money. The amount of times I have been promised money if I just place one order and then when I click on the offer it is coupons that have a high spend threshold. It is not acceptable for this to go on in the way that it does and something has to be done about it. Every time I go to TEMU for help the solution they offer is never good and does not make up for the loss. Temu says that they are trying to provide affordable, high-quality products to consumers but in reality they are trying to get them to spend money with false promises. Once someone is in the door of the promotion it is extremely frustrating to see the promise change. I want my 143$ and I want my 300$ that I was promised. Im tired of companies being allowed to make false claims and advertise lies.

  Business Response

  Date: 03/02/2025

  Hello Ane,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our promotional activity "Credit Back". As per the activity rules, if you place an order on the event page and reach different amounts, you will get different proportions of credit back. Also, the reward needs to be claimed over several days. After verication, your reward is a total of CA$50.50 Credits. Please rest assured that the activity is real and valid.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Feb 24. Our customer service representative has also offered you Temu credits to express our appreciation for your participation. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please send us more proof by messaging us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:02/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed online order and was delayed, could not get clear delivery date, order was paid full with 3rd party Klarna, 2-23-2025 delivery ageny *** failed attemp delivery and pkg was returned to warehouse, contact temu in chat and could not get accurate answer. Now temu is saying could take weeks for my refund.

  Business Response

  Date: 03/03/2025

  Hello ***,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on the order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. We recommend canceling the chargeback so that we can issue you a full refund. Alternatively, if you choose to wait for the result of the chargeback, we will still honor a full refund should the chargeback be unsuccessful. Our customer service department will provide you a detailed explanation about this issue on March 1. Please pay close attention to your inbox.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Ray

  Temu has made no effort to fix this problem and I plan on filing *** complaint against Temu, Uniuni and Klarna for credit card fraud 

   

  Business Response

  Date: 03/11/2025

  Hello ***,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded. $22.41 has been refunded to your original payment channel and $4.50 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch through Temu and I selected 'delivery' because I'm disabled and that was the only way that I would be able to get it to my house. It was $293.21. They delivered it directly to my door on January 16th, 2025 and my son brought it into the house for me, very carefully, without dropping it. As soon as we opened the box, we noticed that the couch was broken badly upon delivery. One of the main components was broke off of it and the couch was not stable because of it and the pull-out bed didn't work very well either.I tried to return it through Temu's automated system and whenever I tried to download the return label, it said it could not be generated, so I contacted Temu through the customer chat.While in the customer service chat, all 3 of the **********************'s customer service employees would respond with a huge response in seconds, absolutely not enough time to read what I texted. The whole customer service team were disregarding everything I said and were trying to trick me into canceling my return, telling me to "cancel it that way they can fix it", then as soon as I would cancel my refund request they would say "they can't fix it unless I deliver it to them at a **** or *** store". During the customer chat, I told ********************** about the condition of the couch and tried to get my refund. I have been in contact with Temu, trying to get my refund, for 3 weeks at least. They said there was no way that a truck could get to my house to pick up the couch, which was an obvious fallacy because they delivered it directly to my door to begin with. I am disabled and the only way that I can return it is to have them pick it up and I very clearly expressed that and all the details of the couches condition upon delivery to them through the customer service chat.They said they would forward it to higher department and I still haven't heard anything back from anyone.I have a low fixed income and I need the refund for the couch so I can get one that isn't broken.

  Business Response

  Date: 03/02/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and can confirm that our customer service department has emailed you through email ticket **************** on Feb 26 and proposed a full refund solution for you. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your patience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****
  

  Customer Answer

  Date: 03/02/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I answered the customer service department through my email, with email ticket **************** on 3/1/25 and accepted the full refund solution, ~$294, to my original payment method. On the email sent from the Temu's customer service **** it said they would have the full refund to my original payment method within 48 hours. I checked my bank account and it still isn't in there or pending from being refunded.

  Sincerely,

  *****

   

   

  Business Response

  Date: 03/09/2025

  Hello *****,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the order has been refunded to your original payment channel on Mar 3. Once the refund has been successfully processed, please note that it may take 1-5 business days for the refund to appear in your original payment method. 
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Mar 3. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****
  

• Initial Complaint

  Date:02/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu has fraudulent and intentionally deceptive business practices that caused me to unwillingly spend far over $100 in order to claim 3 allegedly free prizes in the Fishland event. This event was suddenly discontinued for me, for the alleged reason that the time had expired, while never giving a warning or notice that this was a timed event besides a TINY countdown screen that I could not see due to visual impairment. This is an intentionally deceptive business practice, as it tricks you into spending money and tells you you are very close to achieving an award, only to shut it down as soon as you actually get close to that award without warning. Also, nearly every single item that I have ordered on Temu is of extremely poor quality and either came defective or took only a week or two to become defective. When I tried to bring up the issue with customer support, I was only met with chatbots and copy-pasted responses that did not address any of my problems. Not only have I wasted my money, but I have wasted valuable time trying to fight tooth and nail with these chat bots in order to get even the slightest bit of compensation for my hard work, to no avail. I do not expect Temu to resolve this issue, as nearly every one of their free item events has some form for deceit/fraudulence in order to coerce you to spend money for a reward they have no intention of giving you, but I want to make every other customer aware of the Fishland SCAM so they do not waste their hours on it.

  Business Response

  Date: 03/03/2025

  Hello ****,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We have checked the details you provided and confirm that the latest fishland entry is not yet open in your country, so you may not be able to start a new event round. Please rest assured that the activity is real and valid. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience. Our customer service department has also offered you an explanation and a compensation plan through an app message on Feb 23. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Furthermore, if you are not satisfied with any items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Temu offers promotions then never gives them it is fraudulent also their online games have to do 100 %two or three times to get anything if they are not gonna honor the promo codes then they need to remove them I had two outfits and a self cleaning cat litter box

  Business Response

  Date: 03/03/2025

  Hello ******,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience. Furthermore, we also checked the order details you provided and can confirm that your order has been fully refunded. Our customer service department will offer you a detailed explanation about the activity you participated in and a compensation plan on March 3. Please keep an eye on your inbox for further updates.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  I still feel if you offer something like the one cent deal you should honor them 
  Regards,

  ******

   

   

  Business Response

  Date: 03/11/2025

  Hello ******,

  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused.

  We are sorry to inform you that after a thorough investigation, we can confirm that the rewards issued to you are consistent with your activity in the game according to our rules stated on the activity details page. Unfortunately, we cannot make exceptions to the rules for any individual participant. Please rest assured that the activity is real and valid. Our customer service department has offered you a detailed explanation about the rules and the process of the activity you participated in and a compensation plan on March 3. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *****

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've just moved to our new home so in the past 5 weeks I've spent $3,618.26 with Temu on home furnishings. On February 11 2025, I placed an order totaling $51.78 which included an expandable shower rod for $25.63. PO-211-*****************. I received the shower rod via **** on February 18th. The box arrived badly battered, torn and with both ends of the box open because the tape used to secure the ends of the box had not held up during transit. There was only 1 component of the shower rod in the box. I immediately contacted Temu customer service. I took pictures and submitted them and answered Temu's questions about it - mind you this was all within 15 minutes of the package's delivery. Up to now, I considered myself a valued customer of **********************'s with very few returns/issues/problems. **************** said they initiated a refund for me without having to return the 1 component, via a "ticket" which would take up to 24 hours to be approved by a "higher up: department" - a new step in their process for returns. Because the shower rod is a top selling item and marked on Temu's site as at high risk for selling out, I didn't want to wait while my refund was processing to re-purchase the same item from the same seller, so I went ahead and placed an order myself for the replacement shower rod on this same day, February 18th 2025. That order number is PO-211-*****************. Since then I have been messaging with The **************** (apparently that's the name of the "higher up department"), submitting the same pictures and more, answering more questions and just going around and around with them on this refund for $25.63 until this morning when I received a message essentially calling me a liar and denying the refund which I find shockingly offensive given my order history with them. They also made statements in that message which are untrue. Why would I immediately contact Temu upon receiving the order unless there was an issue? Shameful behavior from this company.

  Business Response

  Date: 03/03/2025

  Hello Farin,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the shower rod has been refunded on Feb 24. $15.76 has been refunded to your original payment channel and $11.56 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Feb 24. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******