Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Temu.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a premier member of Temu and have enjoyed a 'no minimum order amount' for shipping for two years. Suddenly and without notice or explanation, (from their associates online or through their hotline), my minimum order amount has increased to $35. I have asked why this happened suddenly within the last 10 hours and I have not received a valid reason or resolution. The actual associate with whom I spoke did not explain at all what or if I did something wrong to drastically change my account. They did however recognize that I had a 'no minimum order' amount up until last night as a premier customer. I would like my account to go back to premier status with a 'no minimum order' purchasing component. I have been extremely loyal with Temu as my prime online shopping venue and have earned my premier status with my countless purchases every week. I would like this issue to be resolved properly so I can continue to support Temu. I deserve my account to be treated as a premier customer of **********************.

  Business Response

  Date: 03/04/2025

  Hello ******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We would like to inform you that the minimum order value is set to minimize our and our customer's Carbon footprints. Also, it allows us to offer the very lowest possible Price for the products on Temu, create special events and offer the amazing Coupons we share with our customers. Unfortunately, we cannot waive the minimun order amount at this time. Thank you for your understanding in this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 03/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17/2025 I was invited to a promotion called "Temu Gift Calendar" which requires customers to place an order for a certain amount to participate. The promotion, which Temu later identified as "Spend ** to Get a Free Gift" promised participants like myself multiple "free gifts" and coupons valued at $1,500. I entered the promotion and further participated in a "buy ahead" offer where I could pre-select these "free gifts" and claim multiple days in the promotion by placing an additional order. It was only after this that Temu disclosed the minimum order to receive each "free gift" was $50 and the minimum order to claim the ultimate gift was an astounding $100. The cost to fully participate was over $300 in orders to claim "free gifts" that I later learned were collectively worth less than $100. First, I feel cheated and ripped off. Second, it is completely unfair to not fully disclose up front the minimum order amount to claim each gift and the ultimate prize before customers invest in one or more orders to participate in the promotion. Had I known this information up front, I would not have participated.

  Business Response

  Date: 03/05/2025

  Hello *****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We assure you that our programs are genuine and effective, and numerous users have already completed the tasks and received rewards for their efforts. Please rest assured that the activity is real and valid. Meanwhile, we value your feedback and will continue optimizing the activity to provide a better user experience. Our customer service department provided a detailed explanation about the rules and process of the activity you participated in on March 5. Please check your inbox for more details and respond if you have any other requests.

  Furthermore, if you are not satisfied with any items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  I am well aware of the rules of the promotion and neither your response or the one from customer service addressed my point - customers should know up front the financial commitment required to participate and win the ultimate prize. I am aware that amount can range from $25-100 and it is unconscionable to require a larger purchase requirement for an grand prize item that costs less than half that price. I will reconsider doing future business with Temu and at the very least I will simply return all purchases made through such promotions if I feel they are unfair. 

  Disappointing loyal customers who have spent hundreds and hundreds of dollars with Temu is not a good business strategy. 

  Regards,

  *****

   

   

  Business Response

  Date: 03/18/2025

  Hello *****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback. We understand that you still have some questions regarding the rules of the Temu Gift Calendar event.

  The specific prizes available in the event can only be revealed and claimed after completing certain tasks or reaching specific progress milestones. This process is randomized, and we kindly ask you to refer to the event page for the most accurate details. Please rest assured that our activities are genuine and valid. Additionally, we will continue to optimize the event to enhance your experience.

  As a valued customer, we sincerely regret any frustration this may have caused. As a gesture of goodwill and to compensate for this inconvenience, we are pleased to offer you $30 in Temu credits. We hope this will help improve your experience. Please let our customer service agents know if you would like to accept this compensation. They will provide you a detailed explanation about this issue on March 18. Please keep an eye on your inbox.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading advertising led to unintentional payment authorization. Immediate cancelation accepted and refund promised. No refund and shipped item after cancelation. Multiple attempts to cancel transaction have been refused.Payment, itself, was unauthorized and induced by deceit. Refusal to honor cancelation is an unfair trade practice intended to frustrate return and hope customer is unable or unwilling to return and claim refund.

  Business Response

  Date: 03/04/2025

  Hello *******,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. If you are not satisfied with your order, we kindly recommend that you return it for a refund upon receiving the package. Alternatively, you may choose to refuse delivery. We appreciate your understanding in this matter.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Mar 3. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some cheap items and another cell phone on the temu.com website. So after it arrived I decided to return the product, because I didn't like the quality, and on the same day I returned another very light product, it was a sponge and a paste to remove scratches from the car, so in the package there were 2 products, the cell phone and this very light product. I went to *** According to the temu information to return, there were 2 items in a package, the *** weight shows on the attached receipt, it says 1.15 lb, in other words it couldn't just be a very light product that doesn't weigh 0.15 lb. Then I received a refund for the cheapest product which was about $2 or $3. And the most expensive and heavy thing is a cell phone and its accessories. Temu claimed that this product did not arrive in their warehouse and that they were not going to refund my money. In other words, they didn't even have the sense to check the weights of the package, when it left *** and when it arrived at their warehouse, only then would they check that I had placed the 2 products and not just 1 as they stated to me. The only thing I want at the moment is my money back, as I am out of money and out of the cell phone that I returned, in accordance with Temu.com's return policies. If possible, just contact me by email or send a text message to my cell phone. I don't speak English very well. Only Portuguese. ********** / ***************************

  Business Response

  Date: 03/04/2025

  Hello ******,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been refunded to your original payment channel on Mar 3. Once the refund has been successfully processed, please note that it may take 3-5 business days for the refund to appear in your original payment method. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *****

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was playing a site on line when I was told I won and had me pick these. Free. Items. which I did. I then got a notice stating I won more so I picked other items. I just got a bill from those items being charged.

  Business Response

  Date: 03/03/2025

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide you a detailed explanation about the activity you participated in and a compensation plan on March 3. Please keep an eye on your inbox for further updates.

  Furthermore, if you are not satisfied with any items you received in your order, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (********************************************************************************). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit ****************************************************************.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am playing their farmland game, which awards you prizes after completing several months of activities. for some reason when i got to the last cent and finished watering the wheat to 100% the last cent did not accrue. it restarted...i again finished that wheat again on feb 19th 2025...and again the last cent did not accrue and it restarted again. i contacted their customer *** and they are giving me the run around, not fixing the problem...not awarding the prizes. please note the watering record is intact and someone can literally count up those individual waterings to verify that i have won that account. when the game glitched the individual awards of one cent progress ceased to record since nov 12 2024....... and since this game began in august 2024 and i am at ***** there should be records of every movement under the money tab.... they are goners.......and the game will not progress and therefore i will never be awarded the prizes according to their rules. i have won this game so it was not a scam before, but maybe a scam now.....and should be investigated. i am warning others to stop playing this game as there is now a glitch.

  Business Response

  Date: 03/04/2025

  Hello *******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We completely understand the distress and frustration that you have been through.

  We want to clarify that the number of water droplets shown represents the maximum amount needed for a single wheat grain. The event started on August 9, 2024, at 4:39 PM EDT, and is set to end on May 6, 2025, at 4:39 PM EDT. Your current progress in the event is at *****%, with only 0.01% left to go. We appreciate your dedication and progress so far, and we encourage you to keep going as there are rewarding opportunities ahead. To track your water rewards and invitation progress, you can access the "Records" section in the upper right corner of the event page. Our customer service department provided you a detailed explanation about the activity you participated in on March 1. Please check your inbox for more details and respond if you have any other requests.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  i submitted 3 screenshots with my original complaint to temu, you keep responding with an answer that is not addressing my original complaint.  I have won this game 3 times, i am fully aware how the the wheat patch is watered and when it reaches 100%  that transfers to game progress.   what is occuring in my game is when the wheat path finishes it is NOT TRANSFERRING THE GAME PROGRESS.  on NOV 12 2024, i need one remaining cent from one remaining wheat patch.  it got there in december and merely restarted the SAME WHEAT PATCH AGAIN.... which i again finished on fed 16 2025 and again it did not  record the game progress.   if you look under my game records under MONEY TAB..... YOU WILL SEE THERE IS ONLY ONE RECORD OF GAME PROGRESS  even though as you point out the game  began last august.   WHERE ARE ALL THOSE RECORDS?   where is the record of the game progress that occurred on feb 16 when i filed the complaint listed under the money tab?  it is absent because the game has a GLITCH that will not allow the last ***** to be applied to my account  and award the prizes.
  
  NOW ON TOP OF ALL THAT you have now changed the prizes to CHEAPER PRIZES while this complaint is being argued.  i have asked for a supervisor to review this.....but all i get from temu is THE SAME STUPID MESSAGE THAT DOES NOT FOCUS ON THE COMPLAINT AS FILED>.... YOU ARE LYING AND SCAMMING PEOPLE.    and that is outrageous!!!
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 03/26/2025

  Hello *******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  We have checked the details you provided and confirm that you have completed the event. The package containing three free items are currently in transit, and the latest tracking update indicates that the order was shipped on March 24, 2025.

  Regarding the prize selection, the products displayed in the list are randomly recommended best-selling items. Please rest assured that we genuinely hope you can choose a gift you like. We value your feedback and will continue working to improve the selection process so that you have more personalized options in the future.

  Our customer service department will offer you a detailed explanation and a compensation plan on March 26. Please keep an eye on your inbox.
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  INCIDENT 1: On 18 December 2024 I responded to a TEMU USA advert that if I paid $20.73 I would receive all 3 gifts. the gifts were a watch, a blazer and a Duvet. I have attached image 1, image 2, image 3, image 4 and image 5 for you to see. On check out TEMU USA chages the rules. Now they want another $8. I raise it with their agents and all of them deny this. instead they deposit $5 or $10 to make me keep quiet about this. **THE HELP I NEED FROM YOU. I need you to request TEMU USA to ship my 3 gifts as per the advertisement. **INCIDENT 2 In the second incident , TEMU USA also says check out $11.95 and get $100 credit. as soon as I check out they change the rules again and ask for more money. TEMU USA adverts are dishonest. I need you to request TEMU USA to release and post the 3 gifts promised, and, credit my account with $100 as per the advertisement about a week ago. Short of this TEMU *** is ************ what TEMU does is that they use artificial intelligence to send me mails daily. these mails are of a gas lighting nature. they simply play on my mental health and overwhelm my email and APP with messages such that I'm left confused and not coping with their Ai generated mind tormenting emails over the lies in their marketing.

  Business Response

  Date: 03/03/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. After a thorough investigation, we are sorry to inform you that the rewards issued to you are consistent with your activity according to our rules stated on the activity details page. Also, as the promotion has expired and unfortunately, we cannot make exceptions to promotional rules once the timeframe has passed. We want to assure you that the promotion was genuine and effective, and many participants successfully claimed their rewards. 
  
  However, in recognition of the frustration this situation has caused, our customer service team has issued ********************** credits for you on Feb 5. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. We hope this gesture will make your future shopping with Temu more enjoyable.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Feb 25. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Additionally, to manage your notification settings, please go to 'Settings' in your Temu app or on Temu.com, select 'Notifications' and then 'Edit', and toggle the button or slide to 'None.' to adjust preferences for alerts. If you are using Gmail, you may also click on the 'More' button in the upper right corner of the email and choose 'Stop seeing this Ad'. If you see ads on other websites including your browsers, please click the close icon on the upper right corner of the ads to decrease the possibility of the appearance of these ads in the future.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Dear BBB,
  I qualified for gifts valued at over $400, along with an additional $100 credit. However, Temu has only paid $10. How is this fair?
  The fair and honest resolution would be for Temu to honor the full value of what I qualified for. This issue has been ongoing since December 18, yet instead of resolving it, Temu relies on AI-generated responses, sending daily messages while marking the complaint as complete simply because I do not use AI to auto-reply.
  BBB, I ask youdoes this truly seem fair? I am seeking your assistance in ensuring that Temu upholds their commitment and provides the value I rightfully qualified for.
  I appreciate your time and look forward to your response..]

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 03/20/2025

  Hello ********,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We completely understand the outcome may not always be what you were hoping for and sincerely apologize for the disappointment that the result brings to you. Following a thorough review of your activity participation, we have confirmed that the rewards issued were consistent with the rules outlined on the activity details page. Unfortunately, as the promotion has now concluded, we are unable to make exceptions to the established rules. Please rest assured that the activity is real and valid. We appreciate your understanding in this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company works with a shipping courier called piggyship and that courier saying my address is unreachable and I'm unreachable so they can't send products I'm already charged for temu won't refund me and piggyship has no way of reaching them their phone number and website don't work would like refund of items my house, address,and phone number are all reachable and I've been home both times they told temu I'm not reachable

  Business Response

  Date: 03/03/2025

  Hello *****,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 14 items within the website only received 1 out of 14 items and the item I received was the cheapest item when contacting there support team I was lied to multiple times and they werent able to issue a refund even tho I provided proof I didnt receive anything when I received the package it was ripped open and temu support just didnt care and didnt do anything about it they would tell me within 24 hours wouldnt hear from them until over 72 hours later and more

  Business Response

  Date: 03/03/2025

  Hello Kam,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the items you mentioned as missing have been refunded to your Credit balance on Feb 28. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Feb 28. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was in December I order some things from them, I paid *****nin shipping, and to this day I still haven't received it..

  Business Response

  Date: 03/03/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback, and we apologize for any inconvenience this may have caused. To assist with the further investigation of your case, our customer service department emailed you on Mar 3 to request the specific order number, which begins with 'PO-', as well as the email address or telephone number associated with your Temu account. Please check your inbox and respond accordingly. We are eager to find a solution for you, and we greatly appreciate your cooperation and patience.
  
  If you need any other assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Hope you have a great day!
  
  Best wishes,
  *******