Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Temu.com

  31 Saint James Ave Ste 355 Boston, MA 02116-4101

• 

  Temu.com

  101 Arch St Boston, MA 02110-1130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the fourth time I have had serious problems with TEMU, all problems were items over $100. The first I wanted to send to BBB was regarding ********** Machine Order ***************************. I felt cheated by TEMU because my screen said FREE, but it was not. Once I hit the pay now button, my account was deducted $123.94. SO, I gifted it, I purchased the same unit earlier and did not need two. And by the time the person took it out of the box it did not work! So, when I let TEMU know it was over the 90 days, TEMU did refund me $61.28 for the **********! This complaint is also about a 90day afterward sale and I checked this item after delivery, one wheel on the luggage was delivered damaged Order ***************************, the second piece of luggage was okay until yesterday (2/26/25) when we took it out and tried to lift up the pull handle and it would not extend. It seems locked in place somehow, the luggage is not functionable, because there is no way to pull it. The luggage still has the plastic on the handles and on top of the luggage. This was offered, please may I confirm again for you preferred a refund on this or a reshipment, and I said RESHIP. Then I received a message stating they cannot reship and offered me an $8.82 refund, and this is subject to approval. Today 2/28/25 they will give me a full refund without returning the luggage if I repurchase the product from them after the refund! My refund should include the amount I was charged for the item, the coupons used, and the tax charged. Now that I have reported, I am sure I will receive the same statement from TEMU that other unsatisfied customers receive, how "****************** is sorry this happened, but"! TEMU does not take care of their customers if sellers send unusable items. We always receive broken or damaged items because items are shipped in plastic bags, some items should be shipped in boxes with insulation for protection and there will not be so many requests for refunds,

  Business Response

  Date: 03/08/2025

  Hello *********,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your item has been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************. Our customer service department has also offered you an explanation through an app message on March 1. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They offered me $8.82 for my purchase and I let the person I spoke with "TEMU ******************* Service person", know that since they could not reship the item and offered me $8.82, I said that I would only accept the amount I paid for the item ($32.46), the coupon applied (5.00) and the sales tax paid (3.07) and then asked how I wanted the refund, then they sent the refund as TEMU CREDIT and not what I asked for $42.44, the amount paid!  I did not want a credit because I was not intending to purchase any other items from them.  They give the same statement to each person who file a complaint, "Our customers are important to us and....."
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  Business Response

  Date: 04/09/2025

  Hello *********,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your item has been refunded to your Credit balance. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. For detailed return instructions, please visit ****************************************************************. Our customer service department has also offered you an explanation through an app message on March 1. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a TEMU account for many months. In this last month (February) I have experienced many issues with trying to access my account. I have spoken on the phone to many customer service ***** received a number of emails, and had a chat with an agent. To date, my situation has not improved and I cannot get on my account today (February 28, 2025). My banking method is on the account and I am told they are working on my issue, be patient, or there is a two-step verification request which I did not put on my account. I have not been able to get in with sent codes or other such online instructions. All I want is to be able to get on my account so I can continue as a customer. Suffice to say, this has been very frustrating and gone on too long. Can someone please help me as quickly as possible as this would not be acceptable to any *********** name is ****** ********* @ ************** and ****************************** Thank you, I look forward to hearing from you very soon.

  Business Response

  Date: 03/08/2025

  Hello ******,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that the login issue you encountered was due to the activation of two-factor authentication (2FA). Our customer service department has provided you a detailed explanation about this issue on March 2. Please check your inbox for more details and respond if you have any other requests.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 03/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not make this purchase nor did I receive a product

  Business Response

  Date: 03/07/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and, after our investigation, we can confirm that we haven't detected any unusual / unauthorized charges in your account. Please check with your family if they placed the orders using your account or debit card. 
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Mar 6. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Furthermore, we want to emphasize that all our payment links have obtained ************************** Security Standard (PCI DSS) certification, ensuring the security of customer payment information. Additionally, Temu collaborates with major payment networks, each equipped with its security and authentication protocols for added protection, including **** Secure, MasterCard ID Check, **************** SafeKey, Discover ProtectBuy, and JCB J/Secure. 
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

  I did not make this purchase and neither did my family.  And we would have had a copy of an order when we purchase something.  But no one in my house ordered this and we did not receive whatever was in the package.

  When I first requested a refund they told me if I couldn't find an order sheet they wouldn't reimburse me.

   

  Business Response

  Date: 03/20/2025

  Hello ****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. After a thorough investigation, we have found no evidence of unusual or unauthorized charges in your account. 
  
  We want to assure you that Temu takes payment security seriously. All our payment links are PCI DSS certified, adhering to the highest industry standards for protecting your payment information. We also utilize secure authentication protocols from major payment networks, including **** Secure, ********** ID Check, **************** *******, Discover ProtectBuy, and JCB J/Secure, to further enhance security.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive Practices in Temu's Online Games- I am writing to formally lodge a complaint against Temu regarding deceptive practices associated with their online games, specifically those designed to incentivize shopping/user engagement. Since initiating participation in Temu's online games in October/November 2024, I have observed following concerning practices:1. *Intentional Game Manipulation: As a player approaches 1% completion, the game's progress rate conspicuously decelerates to 0.1%, rendering it virtually impossible to achieve the promised rewards.2. Withholding Reward Opportunities: At advanced stages, the game eliminates options to earn in-game rewards (e.g., "fish"), restricting avenues to sharing with friends, inviting new users, or making purchases.3. Obstructive Advertisements: Timed rewards, which typically require ***** seconds to claim, are frequently interrupted by advertisements prompting shopping, effectively prolonging user engagement beyond the stated timeframe.I have contacted Temu multiple times to express concerns about these deceptive practices. Rather than addressing the issues directly, their responses have been dismissive, offering generic encouragement to continue playing without acknowledging/rectifying the underlying problems. I possess progress screenshots substantiating these claims and am prepared to provide them upon request.Desired Resolution: Clearly disclose the expected duration of gameplay and inform users that progression significantly slows as they near completion. Honesty in Advertising: Acknowledge that the game's primary intent is to drive purchases, rather than genuinely offering the advertised "4 free gifts," which appear unattainable under current conditions. These practices not only undermine consumer trust but may also contravene fair advertising standards. I respectfully request Temu to adhere to ethical business practices. Thank you for your attention to this complaint.

  Business Response

  Date: 03/06/2025

  Hello T.,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry that you are experiencing difficulties with our promotional activities. We would like to assure you that all of our activities are genuine and effective. The game can be challenging at times and it may take patience and consistency to complete. However, many have persisted to win and receive the items they desire. 
  
  Meanwhile, we value your feedback and will continue to optimize our activities to provide a better user experience. If you need detailed explanation of the specific activity that you participated in, our kind suggestion is to contact our customer service through ******************** and ********************** app live chat. They are empowered to provide a quick and thorough explanation.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please send us more proof by messaging us through Temu.com or Temu app live chat.
  
  Best regards,
  *****

  Customer Answer

  Date: 03/07/2025

  Hello, I reject this response because its the same scripted answer they have given every time I (or anyone else) has complained, saying simply the game is fair but challenging and offering cheerleading like encouragement to continue. It is not fair. It is the rigged for failure and never intended to allow successful completion to receive the gifts without months to over a year of interaction and or inundating friends and family with invites or making purchases. Based on my experience, the rate of progress appears unreasonably slow, raising concerns about the fairness and transparency of the system. Its similar in ******** as well, but may be just a bit higher, but not by much. If Im in error, please refute with facts: Heres the mathematical breakdown of where I was a couple of days ago: As an example, my  progress stands at 15.95, with the feeding system providing only 0.01 per 10 grams of food consumed. Given this rate, reaching a goal of 100 would require approximately 8,405 feedings. This is an extremely high number, making meaningful progress feel unattainable. I would appreciate clarification from Fishland (from 0.26 to 0.01) regarding whether this growth rate is intended and, if so, how it aligns with a fair and reasonable user experience. If this is an error or an oversight, I request that appropriate adjustments be made to ensure a more balanced and achievable progression system and to have the promised gifts awarded for both Fishland and Farmland. Thank you for your time and consideration. I look forward to your response.

  Business Response

  Date: 03/18/2025

  Hello T.,
  
  I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We understand you may have encountered difficulties and challenges during these activities. We assure you that the final rewards for these games are genuine and valid. The specific progress of each activity is randomized and is accurately reflected on your activity page. We encourage you to continue participating in the tasks displayed on the page to receive your final rewards.
  
  Our customer service team has also reached out to you via email to provide an explanation and offer you a compensation plan. Please check your inbox for more details and respond correspondingly if you have any further requests.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please send us more proof by messaging us through Temu.com or Temu app live chat.
  
  Best regards,
  *****

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  T.

   

   

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12/2024 United parcel service delivered 2 electric scooters to my home address from the Temu Company catalog order company. I had only intended to order one scooter but by a computer error I mistakenly ordered the same item twice. I decided to send both scooters back within a week to Temu because I could not afford to pay for assembly of an electric scooter and I did not need two electric scooters. So I returned both scooters to Temu within approximately one week,after September 12th.. I contacted temu and requested instructions to return the scooters and they sent labels to *** for me to return the scooters via **** *** came to my house and picked up both scooters and gave me the tracking numberabiver for the scooters below. Repeatedly I contacted temu and *** from September 2024 until now regarding my refund. Temu refunded ****** for one of the scooter which was a partial payment and they said they never received the 2nd scooter back. *** told me that one of the scooter was returned to ***** and the other scooter was delivered to another address ******************************************************************************** which was on the label they received from Temu. I did not request the scooter to be sent to this address *** said this address was generated by temu. On the label they sent to ***. I am still waiting for a refund of ****** for the scooter I returned to the company. Please help thanks

  Business Response

  Date: 03/09/2025

  Hello *****,
  
  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We understand that you returned the items and we have double-checked the details with our colleagues in the relevant department. As per the investigation result, our warehouse only received 1 scooter with the return tracking number you provided. 
  
  We would like to confirm if you used another return label for the other scooter in your return. If so, please kindly provide the tracking number so we can further investigate and locate the remaining item. Your assistance in this matter is greatly appreciated.
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Mar 8. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
  
  Best wishes,
  *******

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Battery is under warranty and the manufacturer doesn't want to send a replacement battery, Temu sent a partial refund but won't send it back to its original payment method, I need Legal assistance because it's a whole lot that I can't write in this box

  Business Response

  Date: 03/08/2025

  Hello *****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback, and we sincerely apologize for any inconvenience this may have caused.

  After carefully reviewing your case with the relevant department, we confirm that a partial refund of $81 was issued to your Temu Credit, which has since been used. Unfortunately, once Temu Credit has been utilized, we are unable to transfer it back to your original payment method. Additionally, our customer service team provided you with a detailed explanation regarding the battery issue on March 7. Please check your inbox for more information, and feel free to respond if you have any further questions or requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 03/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is the first time I've used your service you canceled my order gave me my money back and I'm sitting on the side of the road stuck waiting for a f****** alternator I've been waiting for 2 weeks for now you want me to verify my identity now I'm still sitting on the side of the road two weeks later with my dog because I have a lot of valuables in my car I'm 10 miles away from my home still waiting for the **** alternator and you want me to verify whatever this is the first time I ever used your service I'm an old man on social security I have money in the bank I'm not messing around with fraudulent nothing first time I f****** place an order first sale you make with me you flag me for fraudulent just put all my money back in my bank account and I'll buy you off tonight or someplace else I don't need you go f*** yourself

  Business Response

  Date: 03/07/2025

  Hello ******,

  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  ******

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This mini chainsaw worked great but then it would not turn off!!! I had to remove battery while it was still operating to get it to stop! I can't even tell you how dangerous this was. I contacted the company and they will not replace it. I have a video but could not attach because the file is too big.

  Business Response

  Date: 03/07/2025

  Hello ****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  Thank you for your feedback. We sincerely apologize for any inconvenience this may have caused.

  We can confirm that your order has been fully refunded to your original payment channel. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

  Customer Answer

  Date: 03/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened to many times not to report them. You are suppose to get free items when you invite people to download. I did this 3 times. The first two times I wrote it off. But today, they blantantly lied saying they had no record of me even after showing proof. Still no free gifts. This needs to end.

  Business Response

  Date: 03/07/2025

  Hello ****,

  I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  After a thorough investigation, we did not detect any successful assistance records from your invited friends to your account. This result is consistent with what you see on the event page. Additionally, we have reviewed the screenshots you provided and searched for the assistance records using the names of your friends, but we were unable to locate any relevant entries.

  To further assist you, we recommend reaching out to your friends to confirm whether they have completed all the required steps as per the program guidelines and received the confirmation pop-up indicating successful assistance. Our customer service department has also offered you a detailed explanation on March 6. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

  Best wishes,
  *******

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PO-211-***************** Placed an order on temu for a kids small motorcycle. Item was listed as new. I received the package via ***** today, on 02/26/2025. Package had a hole through the side of it. Upon opening the package, I noticed there was no foot pegs, no tool bag as was supposed to be included. I also could tell the item was not new, but rather used as it had scratches and scuffs on the plastics. The front forks were bent beyond repair and you could not straighten the front wheel. Upon trying to start it, I kept getting electrical shocks by the front handle bars, as it appears there is an electrical short under the front fenders. It is also illegal to ship batteries via ***** in ******* without proper paperwork affixed to the box. There is a small battery inside the unit and the box not inside box had anything posted. I used the temu app to request a refund. The representative was not very helpful and the seller "bryinle" has not responded. I can return item if you provide me with box and proper paperwork as delivery box came damaged and unusable. I am here y requesting a well-deserved full refund of $199.58 issued back to my original payment method, which was my **** debit card ending in *****. Thank you. (Please note some photo proof has also been uploaded to the temu app and emailed as well).

  Business Response

  Date: 03/06/2025

  Hello ****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on this order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time. 
  
  Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company and we will be more than happy to assist you with your request. 
  
  Our customer service department has also emailed you and offered you an explanation through an email ticket on Mar 3. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I need this added to previous temu.com complaint or added to it please... In February, I placed an order on Temu for a small motorcycle. I was charged $199.58 on my **** debit card ending in 8719 on February 27, 2025. I received a defective item that was also in violation of US shipping code. I received a USED (purchased NEW) mini motorcycle that was delivered in a brown box by *****, that had a battery, as well as some old gas residue still in the fuel tank, a long with two bent front forks rendering this product useless even if I could see past the prior issues, to also include cut/raw wiring from a front headlight feature! There were no affixations to the shipping box either warning of fuel or batteries inside the shipment. When reaching out to the merchant, I was given the runaround time and time again and they even gave me an excuse at one point that stated "we are unaware of what we can and can't ship to ***". I am hereby requesting a refund for this order that I could not use, I ordered a mini scooter from Temu in February. On 27/02/2025, my **** debit card (ending with 8719) was charged $199.58. I received a defective item and it was also against US shipping regulations. I received a used (newly bought) mini scooter by ***** in a brown box with a battery inside and some old gasoline residue in the tank and two bent front forks, the vehicle was useless even though I could see the previous problems, the wiring to the headlight was cut off! There was no label on the shipping box warning that there was fuel or batteries inside. When I contacted the merchant, they brushed me off time and time again, even at one point giving me the excuse that "we don't know what can and can't be shipped to the **". I hereby request a refund for this order that I cannot use or send back, or I will get my money back and the excess charges through a small claim. Submitted evidence and photos multiple times before. 

  Business Response

  Date: 05/15/2025

  Hello ****,
  
  I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have found that you have initiated a dispute on the order, which has now been successfully processed. As a result, your payment for this order has been stopped by your payment channel and a full refund has been issued. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. Thank you for your patience.
  
  Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
  
  Best wishes,
  ******