Business Profile

Online Shopping

Temu.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Temu.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,084 total complaints in the last 3 years.
2,133 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/03/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day! I hope all is well with you. I purchased a bedroom from Temu.com. The bed rail I selected was for a queen size. I reached out to the company that Temu.com has contracted. They stated I ordered a twin. I sent the company the screenshots for twin bed pricing. The pricing was ***** online. I showed the company queen pricing. The pricing was showed *****. I saved from a discount off the rate because of the discount Temu.com provided. That's how the rate got to 71. The company changed the pricing while I was communicating with them. I attached the screenshots I gave to the company. Can someone please help me with this matter? I believe the company is performing dishonest practices. Thank you for your time.
Business Response
Date: 03/13/2025
Hello *****,
I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience the bed rail may have caused. We have checked the details you provided and can confirm that our customer service department has been following up on this issue. They will provide you a detailed explanation about this issue you mentioned on March 13. Please keep an eye on your inbox.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.
Best wishes,
******
Customer Answer
Date: 03/14/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

I company changed the price online while I was talking to them through chat. I attached screenshots of the prices before it was changed. I sent screenshots of the price discrepancy. Everyone is ignoring my screenshots. I provided proof that is being ignored by TEMU. Do you see my screenshots with the pricing? The price was ***** in the top left corner.

Business Response
Date: 03/25/2025
Hello *****,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

After reviewing your order, we found that the product was indeed listed as twin size at the time of purchase, and this information was clearly indicated on the purchase page. To ensure you have the best shopping experience, we recommend double-checking the product specifications before placing your order, so you can select a product that perfectly meets your needs and avoid bad shopping experiences with incorrect items.

We also understand that you actually need a queen-size bed. Therefore, we suggest that you apply for a return and refund yourself. Once the merchant receives your return and completes the inspection, they will process the corresponding refund for you.

Additionally, we noticed that the current price for a queen-size bed at the store is $100.68, while the twin size is $65.12, which means theres a price difference of $35.56 between the two sizes. As one of our valued loyal customers, we want to ensure your shopping experience with us. If you would like to exchange the size, we are willing to provide you with an additional $40 Temu credit to support you. Our customer service department has also emailed you and offered you an explanation through an email ticket on March 14. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 03/25/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I sent multiple screenshots of proof of the discrepancy. I am not trying to return the item. The item is for my aunt, who passed away on March 7, 2025. I am requesting the difference for the overpayment. Can a manager from TEMU please call me at ********** or **********? The representatives reviewing the complaint are having issues reviewing the complaint. I really appreciate the time and effort for reviewing my complaint. Thank you and have a great day.
Initial Complaint
Date:03/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never received my product that I bought. It was delivered to a green house and my house is white. I contacted them through temu and they have given me the run around. I started a refund request and they denied it without any supporting cause. It was a *********************************************** today's world 103 dollars is a lot. I have a house address that is *********** and that house is green. They were suppose to deliver to ********** to a white house!
Business Response
Date: 03/10/2025
Hello April,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked your order details and found that you have initiated a dispute on this order, therefore your payment has been stopped by your payment channel. As a result, we are unable to process any after-sale matters at this time.

Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service on our company and we will be more than happy to assist you with your request.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:03/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Full Refund Request - Order IDs **********************************211-***************** Dear Temu Customer Service,This letter is to request a full refund for two orders:Order ID: **************************** - [LHD] for ****** for RAV4/2023 2022 2021 2020/Left Driving Car Floor Mats PU Leather Car Floor Mats. The advertised item was $33.11. The item received was incorrect in color, texture, and did not fit the described vehicle models. Please issue a full refund of $33.11 for this item.Order ID: ************************ - 1pc VF4000 High-Efficiency Wet/Dry Vac Filter. The advertised item was $8.26. This item was returned, and proof of return has been submitted. Please issue a full refund of $8.26 for this item.These matters have been discussed and we tried to get some help from your customer service, however what we received instead of a professional and courteous customer care, was disrespectful and ruse comments and unfortunately they did not pay attention to the details and explanations and documents that had been submitted. I request a total refund of $41.37, plus any applicable taxes, to the **** Credit Card ending in *0679. All supporting documentation is attached to this request and also have been submitted on the temu.com app for each order. Thank you for your prompt attention to this matter.Sincerely,****** Hagyegi
Business Response
Date: 03/10/2025
Hello ******,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused.
We understand that you returned the items and we have double-checked the details with our colleagues in the relevant department. As per the investigation result, our warehouse hasn't received the High-Efficiency Wet/Dry Vac Filter. We kindly ask you to check if you may have returned it in a different package.
Regarding the car floor mats, we kindly request a clear photo of the received item so we can verify this issue. Once we receive the photo, we will promptly investigate and resolve this matter for you. Our customer service department will offer you a detailed explanation on March 10. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******
Customer Answer
Date: 03/18/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
We do reject this response, as the photos had been previously submitted to the vendor directly. Additional photos are attached to this message. The wrong, patter and color also return of the item are shown in these documents

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Austin

Business Response
Date: 03/25/2025
Hello ******,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused.
Regarding the first order, we have verified it again. We did not find any relevant picture evident you provided us. Therefore, we hope you can provide us with relevant pictures of the incorrect color and material of this product, and we will start the review process again immediately.
Moreover, we regret to inform you that Temu has detected a chargeback on this order, which prevents us from processing your refund requests at this time. We recommend that you keep track of the bank's refund status, as it may take some time for them to process it. We appreciate your patience during this process. If your chargeback has been unsuccessful, you can still apply for after-sales service in Temu.
Regarding the Wet/Dry Vac Filter, our customer service department is willing to provide you a refund as a compensation plan.
Our customer service department will offer you a detailed explanation on March 25. Please keep an eye on your inbox.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******
Customer Answer
Date: 03/25/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Dear *******, Thank you for your response, please note that the the photos provided is form the wrong item received from Temu, which is different, is fit, color and style/shape. Also please provide details regarding the compensation plan. The card detected the unresolved issue on this matter as these issues have been communicated with you long time ago and no viable action has taken. We appreciate your response and willingness to resolve this. please kindly process a refund or credit back to the card of $33.11 or communicate with the bank to approve the dispute and credit back and $7.87 the corresponding refund for the filter. Please let us have more information on the "compensation plan" as we have not received any emails regarding this matter as you mentioned.
We would appreciate it if the team can properly inspect the items prior to sending to avoid issue like this in the future.
Respectfully,
****** Hagyegi

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Austin

Business Response
Date: 04/11/2025
Hello ******,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused.
We have reviewed the details you provided and can confirm that a chargeback has been initiated for the order containing the rug. This currently prevents us from processing your refund request directly. We recommend monitoring the refund status with your bank, as it may take some time to complete. If the chargeback is unsuccessful, we would be happy to issue a refund for the rug as a one-time compensation.
Regarding the Wet/Dry Vac Filter, a refund has already been issued as part of our compensation plan.
Our customer service team provided you with a detailed explanation on April 10. Please keep an eye on your inbox for further updates.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******
Customer Answer
Date: 04/22/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Dear *******,
Thank you for your message. Just to confirmif I proceed with canceling the credit card chargeback, you will then issue the full refund of $33.11 to the account, correct?
Please let me know if this is agreeable, and I will request the cancellation accordingly.
Respectfully,
Austin

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Austin

Business Response
Date: 05/06/2025
Hello ******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused.

We would like to kindly inform you that you may choose to cancel the chargeback with your bank. However, please note that it may take some time for the case status to be updated in our system. Once the status is updated, we will proceed with issuing your refund promptly.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:03/02/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought pot on temu for $12 with tax, pot lid badly dented, asked for refund, reply sent pot back, said pot would be more damaged in shipping again, did review with picture of lid they delleted review and have done so with other bad reviews, I can get order number, bill and date and picture sent to you
Business Response
Date: 03/07/2025
Hello *****,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the details you provided and can confirm that the item pot has been refunded to you on Mar 7. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.

Our customer service department has also offered you an explanation through an email ticket **************** on Mar 7. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
******
Customer Answer
Date: 03/09/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***** ******
Initial Complaint
Date:03/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received and embroidery machine on the 11th of Feb. It was returned back on 2-13th and received 2/14. by ***. 1Z88F19Y0339621713. Trying to get my refund. I showed the proof of delivery photos. Afterpay is taking my money acc ************.
Business Response
Date: 03/10/2025
Hello *******,
I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that your orders have been partially/fully refunded. $1014.15 has been refunded to your original payment channel and $27.01 has been refunded to Temu Credit balance. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately.
Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.
Best wishes,
*******
Initial Complaint
Date:03/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent over $300 on an order for my birthday. I only received around 8 items from ****. the remainder of my order was shipped through *** and was told it was delivered but I never received anything from ***. I reached out to Temu but I was called a liar and lost out on over $300.
Business Response
Date: 03/09/2025
Hello Jasmine,

I am ****** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Based on the results of our investigation, we aren't able to provide a refund for your order. We have investigated this issue and our team has confirmed that the correct items were delivered to the correct address on Apr 11, 2024.

We know this might be frustrating, but please note that this is a justifiable solution based on the principle of fairness. We also suggest checking all possible locations around your house, such as your mailbox, parcel locker, and PO box, to locate the package. Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you have additional questions, please message us through Temu.com or Temu app live chat.

Best wishes,
******
Initial Complaint
Date:03/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase from temu based on an offer of 100% of my purchase back as a credit. The total was $120.85. On checkout, I was told that the maximum credit allowed was $60. I accepted this and made the purchase. After checkout, I was told that I could redeem part of my credit now and the rest I would have to come back later to redeem. I did not return to the store for several days. When I did, I found that there was no more sign of my $60 credit. I inquired with customer service and they informed me that the credit had expired. In just 8 days time.I feel temu uses deceptive practices to entice sales. The terms of the expiration of the credit were not explained to me. It borders on fraud. I would like to make a complaint against Temu.
Business Response
Date: 03/09/2025
Hello ***,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activitity Credit Back. Please rest assured that the activity is real and valid. As per the rules, you have to claim your rewards in a timely manner on the event page. We regret to inform you that part of your credit has expired due to failure to redeem it in time and can no longer be redeemed. Unfortunately, we cannot make exceptions to the rules for any individual participant. We appreciate your understanding in this matter.

Our customer service department has also emailed you and offered you an explanation through an email ticket on Mar 4. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further explanation about this event, please message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:03/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Hand carved pipe and it still has not been delivered. Today is March 1st and I purchased the item on February 1st. I would like to have the pipe resent out. Thank you
Business Response
Date: 03/07/2025
Hello *******,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have checked the order details you provided and can confirm that the Hand carved pipe has been refunded to you on Mar 6. Once the refund has been successfully processed, please note that it may take 5-14 business days for the refund to appear in your original payment method. Temu credits appear in your Temu credit balance within 3 minutes and can be used immediately. If you still want a pipe, we advise you to select a product you prefer from our platform again. Thank you for your patience and understanding.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:03/01/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A month or so I put out information about how long it was to place a order. Well they started sending orders in a more timely fashion. The problem is they stopped sending me invoices with orders. They dont let me see the orders that I have placed by me. When I tried to get a number for customer service and they played stupid. No such thing a customer service. So I am turning to you. I dont want money I just want to lodge a complaint against them.
Business Response
Date: 03/08/2025
Hello *****,

I am ******* from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. We have carefully investigated your case with the relevant department and can confirm that our customer service department has emailed you on Mar 7 with an explanation. The ticket number is ****************, and we have provided you with ways to contact customer service and view your order history. Please check your Temu account for more details and respond correspondingly if you have any other requests regarding this matter. Thank you for your patience.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat.

Best wishes,
*******
Initial Complaint
Date:03/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered from Temu for awhile but Ive noticed they are baiting customers with additional discounts IF the customers purchases additional items to bring the credit total higher. They claim discounts and credits are just like cash but its never added to your account. Blatantly using a bait and switch tactic
Business Response
Date: 03/07/2025
Hello Maryse,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry you are experiencing difficulties with our promotional activities. We can assure you that all of our programs are authentic and effective, and many users have successfully completed tasks and received rewards through their own efforts. Please note that the reward of this activity is a coupon bundle, not credit or cash that can be deducted. The coupon bundle consists of multiple coupons that can be used on future orders. Thank you for your understanding.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further explanation about this event, please message us through Temu.com or Temu app live chat.

Best wishes,
*****
Customer Answer
Date: 03/12/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as
This is Temus standard reply as Ive contacted them via email several times. Rather they dont correct the problem - they tell you that you have credits that act as cash but you only need a few more credits to get say $50 to use on next shopping trip but when you add the products to raise your amount you DONT get the coupon or discount - its a typical bait and switch and considering Ive spent well over $1600 with this company, Ive never gotten a credit - only if I want to return something they put back those funds (albeit less than I paid).
This is a bad business tactic wrapped up in a bow - never using them again

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Maryse

Business Response
Date: 03/26/2025
Hello Maryse,

I am ***** from Temu.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your feedback and we are sorry for the inconvenience this may have caused. Please rest assured that our activities are real and valid and will have different difficulties depending on the value of the prize. Please refer to the rules on the Event page and take the results shown on the event page as the basis. If you need detailed explanation of the specific activity that you participated in, our kind suggestion is to contact our customer service through ******************** and ********************** app live chat. They are empowered to provide a quick and thorough explanation.

Customer satisfaction is of the utmost importance to us and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat.

Best wishes,
*****

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