Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 16 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

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  Zip Car Rental

  6019 W Central Ave Toledo, OH 43615

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  Zipcar Inc

  15820 Tukwila International Blvd Seattle, WA 98188

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  Zipcar

  429 Forbes Ave Ste 1606 Pittsburgh, PA 15219

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  Zip Car Inc

  717 D St NW Washington, DC 20004

Review Details

• Review fromNicole B

  Date: 03/04/2024

  1 star
  This has been the worst experience ever! I have used zip several times. It hasnt been great. One of the times I rented for two days. When I picked up the vehicle it smelled of weed so bad, it made me sick to my stomach. Luckily wasnt in vehicle for too long durations. It reeked the whole two days I had it!!Now this last time, I am at a loss for words. I rented for a three days. My second day, unfortunately was in an accident. I was not at fault nor was I cited. I was rear ended. Luckily I wasnt seriously hurt and the car was still drivable. I was very shaken up though and in a lot of pain. I called them like I was supposed to and let them know. Per policy they suspend your account upon investigation. I understand this but they abandoned me and left me stranded during this trip duration. I needed to extend a couple days because there was no way for me to get the car back to them. I am in severe pain and am shaken up from getting hit. They would not extend because they suspended the account. The car is disabled and Im 4.5 hours away in another city stranded. They are charging me late fees and then a tow fee. I have no idea what Im going to do. I understand suspending account but to show no compassion and abandon me on this trip and charge me all these fees . I should not be punished for someone rear ending me. I was not even cited or anything !! This is the worse company ever . Oh and I pay for premium membership with their extra insurance coverage and for what to be stranded left abandoned and punished for something that wasnt my fault.

• Review fromSean C

  Date: 02/18/2024

  1 star
  Avoid ZipCar in ***. Today, on 2.18.24, I had a reservation for a vehicle at 56th & ******* that shouldve started at 10:30a. The parking lot was congested with only one working elevator, causing an hour-long wait. After contacting ZipCar, they redirected me to a location 20 minutes away.The second vehicle had no issues initially, but it was an electric car with only half a charge. Parked in an outdoor garage, the cold likely damaged the battery. Unaware of this, I drove to pick up my family, and the car abruptly shut down on the highway 10 minutes later.Upon calling customer service, I encountered a rude agent who interrupted me, issued impractical instructions (like taking photos while on a busy highway), and argued over my location despite the car having GPS. She abruptly hung up, citing high call volumes.While I understand that vehicle malfunctions happen, ZipCar's customer service exacerbates the inconvenience. Today, on my son's first birthday, our reserved plans were disrupted, making it a disappointing day overall. All that excitement/energy/money was spoiled because of ZipCar.

• Review fromDouglas D

  Date: 02/07/2024

  1 star
  I have been a customer for over 10 years. My account was deactivated one day, As I hadn't been using it much since I moved to a different state.I had to reactivate my account. It keeps failing. They only give me a list of reasons why it could fail. They charge you twenty five dollars each time to run the application. This is illegal In my opinion, As they do not tell you explicitly why it is failing but only give you a general list.So theoretically, you could fix one thing, but still have multiple things, causing it to fail.I used to love this ride share. I'm so upset over this whole thing. I will likely never use it again and will only Talk about my bad experiences with it now. Which is a shame because for a while I did have a great time using it.

• Review fromKristen L

  Date: 01/29/2024

  1 star
  Zipcar needs to do better with their policy when a regular car parks in the Zipcar parking lot. I rented a car on saturday 1/27 at 8pm for 24hrs next day I go to return the vehicle mind you Im 20 mins early, theres a non Zipcar vehicle parked in the spot so I go around looking for parking now where I live its really hard to find parking especially since they recently made bus lanes around the area & plus alternate side parking. I call Zipcar the 1st agent was no help pretty much hangs up and doesnt even extent the trip being that I have to look for parking. I call 311 to try to tow the vehicle since its non emergency they said it might take a while. I literally spent an hr looking for parking now hear this, a few months back I was abt 10 mins late no one was using the vehicle after & that was like my first time ever being late (mind you I called Zipcar like 3 times that day because the car was giving me issues locking) so they charge me a 70$ fee I try to fight ********** was nothing they could do but when its convenient for you guys you want me to spend ********* finding parking. I had something to do after I dropped the vehicle off which I was late to & what I get agents with attitudes, having to call tow trucks, driving around for literally an hr to find parking. AND THIS ISNT THE FIRST TIME ITS HAPPEN. I could never get to speak with a supervisor or anyone higher up. The last time they told me to email the supervisor in which they took days to respond. Zipcar has gotten bad, dont even bother just go to a rental place.

• Review fromDana G

  Date: 01/29/2024

  1 star
  The car smelled potently of marijuana. My children refused to re-enter the car each time we made a stop, but we needed to get where we were going and had no **************** calls. Truly a horrible experience. This was my first and last time using this company. Filling out the user survey and calling after the fact was utterly useless.

• Review fromAntoine S W

  Date: 01/10/2024

  1 star
  On 12/31 on a what was supposed to closed account that has not been used for years due to a suspended license they took almost $400 out of my account without any notice. When I called back to get it put back it took a week and 9 calls just for them to put the money back and then take it back the following day. This company is illegally taking money from peoples accounts who have o active account since you cant be approved with a suspended license. They stole money from my bank account even after cancelling my account on their end they till continued to steal money from my accounts. I am now being told I have to wait 3/5 days just to hear back about the money they took that they had no right or business taking. They took the following day they gave it back but I have to wait almost a week to hear about why they took it back and when I can get it back? This is not legal and I wouldnt advise anyone to do business with this company.

• Review fromRajiv M

  Date: 01/07/2024

  1 star
  Dont use this company. They are continuing to charge us a monthly subscription fee. My son and I tried to call them numerous times to cancel the account but the attendant refused to do it because they did not have our email. Ironically we are getting emails from them. Their supervisor never called us back. I have a disability and I also feel that are discriminating against me.

  Zipcar, Inc.

  Date: 01/11/2024

  We have reached out to the son who is a member and resolved the issue.  

• Review fromJoe H

  Date: 12/29/2023

  1 star
  I called 866-4ZIPCAR this morning (12/29/2023) to cancel my account. The website wouldn't let me do it because the card on file was outdated. The answerer was a recording saying something about a $100 gift card...if I wanted more info to press 1 or I could hang up. I hit 1 because I wanted to speak to someone, not hang up. The person on the other end said he needed to confirm my info, including my bank account info. Then he said I needed to answer a few automated questions to get my confirmation number. The questions and recordings were about some sort of telemedicine $50 gift card or something. It was very hard to understand what it was saying. This happened a couple times before I finally got my confirmation number and then the phone hung up. I called back a second time, because it seemed so odd. This time the recording was a woman's voice and sounded like normal Zipcar and it gave me an option to cancel my account if I press 1. I did, and then it said an email has been sent and they'll contact me in 2-3 days. I got an email instantly. I called back a third time and this time it was the recording about the $100 gift card again. I hit 1 and when I asked the person on the other end what the h*** that was all about, he hung up. Needless to say, I've closed my bank account and gotten a whole new account. I would have never fallen for such a scam if I had received the call, but since I called the number on zipcar.com I had no reason to believe it was fraudulent. Either Zipcar is straight up criminal, or their phone number has been hacked by scammers. What gives ZIPCAR?!

• Review fromSteven S

  Date: 12/28/2023

  1 star
  Ive used Zipcar for maybe 5 or 6 years. Always fraught with problems, missing cars, dirty cars,,extremely long customer service wait timeswhich can impact your rental period and could result in a $50 fine. I had a fender ****** in October 2023. Zipcar immediately suspended my account while they went to work on the claim (noted that it was the other drivers fault). 3 months later my account is still suspended. I have phoned and emailed repeatedly. When I do get a live person (had to go thru ********* they listened took notes said theyd get back to me. Still waiting. In the meantime they have been charging me for the monthly membership fee (October and November). Why? My account is suspended i cant use it.I blocked payment for December. They now threaten to send me to collections for the December payment.I paid it to avoid collection and canceled my membership. I have just deleted my membership. Maybe somebody will reach out to me to see whats going on.?probably not. I have spoken with my bank and were going to file a dispute about these three payments. Zipcar has no idea how bad their customer service isthat makes dealing with them impossible. Good riddance Zipcar.

• Review fromBarry K

  Date: 11/27/2023

  1 star
  One day care rental over Thanksgiving Day weekend 2023. Vehicle reeked of tobacco smoke odors, interior was filthy (floors littered with food, trash and pine tree needles), trunk was completely full of pine tree needles, no windshield washer fluid, midway through rental car doors would not lock or unlock. Spent 30 minutes on telephone talking with customer service to resolve issue, had to de-install and re-install ZipCar app, re-create account and new password while standing outside in 25 degree temperature.Spoke to customer service manager the following day, went over each and every problem in great detail, expressed how annoyed, unhappy, frustrated I was with this rental car experience. Said I was a first time ZipCar user and based upon this miserable experience would be canceling my monthly membership and never using the service aain. Requested a full refund for the rental charges which were denied by the manager; received a paltry two hours' worth of rental fees refunded instead.

  Zipcar, Inc.

  Date: 11/30/2023

  We have reached out to the member.