Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 16 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

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  Zipcar

  654 Seymour St Vancouver, BC V6B 3T4

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  Zipcar

  429 Forbes Ave Ste 1606 Pittsburgh, PA 15219

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  Zip Car Inc

  717 D St NW Washington, DC 20004

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  Zipcar, Inc.

  191 Peachtree Street NE, Suite LWL01 Atlanta, GA 30303

Review Details

• Review fromCrystal H

  Date: 11/24/2023

  1 star
  DONT use Zipcar. Other than convenience, its not worth the money. I paid to use an electric vehicle, and the car would not charge at any of the stations, or it would add fewer than 5 miles each hour. I ended up stuck 200+ miles from home because the cars battery got so low. Zipcar clearly does not maintain their vehicles and does not have new models. Ill take my chances with Budget and ***** Such a waste of money and terrible support.

• Review fromUndrakh U

  Date: 11/20/2023

  1 star
  Zipcar finished my trip remotely without my knowledge because of a misunderstanding with the customer service agent about adding extra credits Zipcar offered earlier in the day to extend my existing trip and locked me out of the vehicle. My car was trashed with spills, stains, and pet hair all over with a Maintenance Required sign flashing on the dashboard as I drove which said that the tire balance needed to be adjusted - first of all, how is that even allowed? The agent on the phone who heard my concerns offered extra credit and I didn't accept on the spot but said I would contact back if I needed it later in the day. The second agent I talked to had a huge misunderstanding of my situation and placed some protocol to end my trip immediately when that was not what I wanted. After the call, I stopped by a few mins and came back to the car to find out I couldn't enter the car anymore. After nearly 30 minutes of holding, I got through to someone who transferred to someone who also transferred me to another person just to tell me a retrieval process had begun and I needed to find a different transportation to get home. I insisted on taking the vehicle as they informed me that they would not be refunding me for the trouble and additional cost. They didnt budge and I came home. Two days later, they charged for 3hr late fee and a tow fee because they said there was "nothing" wrong with the vehicle. I will be contacting to take photos of the Maintenance Required sign along with copies of the phone recordings from this day and will fight my final bill with the small claims court which is an absurdly whopping $300+. Absolutely garbage, do not do business with them. Customer service agents are worthless and have no idea what they are doing. Each of them kept offering different things that didn't match.

• Review fromDrae M

  Date: 11/12/2023

  1 star
  Reserved a car,got there and it wouldn't start. Was on the phone with *** for over a hr trying to fix the issue,they ended up changing my reservation to a different car. Paid for an Uber to get to the new car only t I find out they had done the reservation wrong. Called again, I've currently been on the phone 40 mins and they keep telling me they can't give a credit ** they gave one for the second car!! You can't give a credit to something I've paid for already!!.

• Review fromBill M

  Date: 11/09/2023

  1 star
  Stop calling me I have no business with you ffs!!!!!!!

  Zipcar, Inc.

  Date: 11/10/2023

  We are unable to locate this person or email in our records in the ** or ******.  

• Review fromJUST R

  Date: 11/01/2023

  1 star
  I actually cancelled my memebership because 4 times I'd reserve the car; get there and no car. Every car spelled of cigarette or weed. Instead of them giving me credits, they would just apologize. WHAT? I've had to cancel business engagements but you just say sorry. One fo the incidents was attending a funeral. I eneded up going to *****. I just cancelled my membership. Enough is enough. Excuses only matter when its big companies so it seems.

• Review fromKetan S.

  Date: 10/29/2023

  1 star
  I frequently use Zipcar, booking it twice daily for an hour each time, five days a week. Once, I mistakenly booked a vehicle from 8-9 am instead of **** am, resulting in the car alarm going off at 8:55 am when I parked it away from the designated return point. Promptly, I contacted support services, requesting assistance in deactivating the alarm and securing an additional booking to facilitate the return. Paid $50 late fee.Regrettably, a department was informed of the car's failure to be returned, leading them to dispatch an individual to investigate. However, my subsequent return of the vehicle to the designated location wasn't duly registered by this personnel, leading to an erroneous communication. Consequently, I invested personal time, including a half-day absence from work, to resolve the matter, and coordinating with the representative who had previously contacted me regarding the non-return issue. This series of events caused significant emotional distress and inconvenience.After some time, the company confirmed the location of the vehicle, affirming its return. Despite the emotional turmoil and financial losses incurred, the company's response to the situation lacked understanding and empathy for the predicament I had faced. Instead, I was accused of engaging with one of their agents in a confrontational manner, an assertion which I categorically deny. In the event that my conduct *** have been misinterpreted as offensive, I extend my sincere apologies.It is disheartening that, notwithstanding the stress and hardships endured, the company failed to offer compassionate consideration, instead indicating a potential account review and suspension, should my behavior be deemed unacceptable. This treatment appears unprofessional, suggesting a disparity in the approach to addressing customer issues wherein penalties are swiftly imposed for customer missteps, while internal oversights are not met with commensurate accountability.

• Review fromStephen S

  Date: 10/02/2023

  1 star
  Early in September I reserved a Zipcar for October 1, a Chevrolet Malibu. I reserved early because Zipcar parks vehicles for pickup on the street in ******** and I wanted a particular location at *********************, a half-block from my home. On September 22, I received a notice from Zipcar that they had changed the vehicle to a ***** CRV, but it would be ****** at the same location. Then, on September 29th, at 4:33 AM, I received another notice from Zipcar. I was being switched to a Kia ****** at *********************, several miles away and only reachable by a two-bus ride. As I am within two months of my eightieth birthday, this did not appeal to me. I called Zipcars customer service and finally reached someone after forty minutes. Only to be told that the ***** at 144th Street had not been rented to someone else, but had a dead battery. Zipcar has maintenance vehicles on the road, of course, like any other rental agency, and the rep was unable to explain why a new battery couldnt have been installed on September 30th. Her attitude was simple enough. Take the car on 135th Street or cancel. Curiously, when I visited Zipcars website and asked for an early-morning reservation for October 2nd, that same ***** CRV (named Martinon) was readily available at the ************ location. Zipcar would like us to believe that the ***** that couldnt be repaired on Saturday, September 30th would be repaired on Sunday, October 1st. This is not the first time Zipcar has pulled this switch on me. I expect it will be the last.

• Review fromJordan Z

  Date: 09/30/2023

  1 star
  I just joined zipcar, and my first rental was a disaster. We got a flat on the highway and had to wait 2 hours for roadside assistance. Getting a flat is nobodys fault, but I called multiple times to let zipcar know that I was with two small children and on the side of a highway, and we still had to wait absurdly long for roadside assistance. It was hot and unsafe and a total disaster. I was told that my trip would automatically be extended to cover the time I was waiting for roadside assistance, and that didn't happen. I was told that the spare tire would be safe for highway driving so I could continue my trip, and that was untrue. I was on the phone w customer service three times advocating. I couldn't gas up because the zipcar card was not working. At the end of the day zipcar charged me over $500 for my trip, includong for an apparent 700 mile overage (I drove maybe 75 kilometers total) and now I have my "complaint" being escalated and reviewed. They took over $500 from me tp endure this day! I will never zipcar again.

• Review fromCandace N

  Date: 09/28/2023

  1 star
  Zip car was running a special 1st month free. I had received an itemized bill stating ****. Then when I checked my card. They charged me almost $28 for an application fee. That is not directly listed in the website, and I received a bill with my charges all totaling $0. So I was under the impression I wouldn't be charged. When I got in contact with customer support, and the company refuses to give me money due stating it's written under their support page that you actually have to search through their search engine to even find. So they are stealing $28 from every customer by false advertising the first month free.

• Review fromIsaiah F

  Date: 09/23/2023

  1 star
  I have had my ZipCar membership since May 2023 (approx. 4 months). In the time since I have joined, it seems more likely to have bad experiences than good ones. In August, I rented a car to visit family w/ my wife & 2 month old daughter. About an hour into my trip, we experienced a total blowout on the highway due to poorly maintained tires. Thankfully nobody was injured, but when asked how Zipcar could help my family get either to our destination or home, they offered a general $25 to cover travel costs that would have been well over $60 total. After about 1.5 hours of back & forth with customer service the number was increased to $35 but no real means of transporting my wife & unvaccinated daughter home. I swore I would not use the service again but unfortunately had to reserve a vehicle for work today. I went to pick up my original reservation but it was not at the designated pickup location. **************** sent me walking to a new location about a mile away but, sure enough, there was no vehicle here either as it was currently being used. I was directed to a third location that was another mile away but this time asked about covering transportation to the new pick up due to their error (I was late for work & had already walked over a mile). In response, I was told that a $25 transport fee would only be eligible if there were no car nearby but since there was a car available they wouldnt cover a ride to pick it up. When asked to speak to a supervisor I was told they are in a supervisor meeting but I can tell them you called & explain the problem. I expressed that I pay a monthly subscription & as such this was unacceptable so they needed to get in line ASAP. I was told to wait on the line for their availability but after 5 minutes, THEY ended the call! I called back & again the call was mysteriously ended. Called a third time & finally was connected with supervisor who did the bare minimum. There is more to tell but not emotion characters. Moral = BAD BIZ!