Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 16 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210

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  Zip Car Inc

  717 D St NW Washington, DC 20004

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  Zip Car Rental

  3137 Warner Ave. Toledo, OH 43615

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  Zip Car Rental

  6019 W Central Ave Toledo, OH 43615

Review Details

• Review fromNydia Q

  Date: 09/16/2025

  1 star
  I made a reservation in ****** 2025. Within the hour I called Zipcar to cancel reservation and insurance membership and request refund. The gentleman I spoke to I explained I would no longer need vehicle reservation and insurance membership and needed to cancel it both. I was told not to worry that it was taken care of. I was going to be refunded $227.77in total. I asked him again if that included the insurance membership because I would not use it. He responded, yes. It would be 3-5 business days to receive refund. On September 02, 2025, I saw in my bank statement that $14.94 was withdrawn from my account for the premium insurance package. I called Zipcar and explained the situation. The worse customer service. The women on the other end explained I would be refunded for the $14.94 for September withdraw but not the ****** withdraw. I asked why and she mentioned that I had not canceled membership them and there is 13 days to cancel for a refund. I explained to her that the gentleman said it was done. We went back and forth and supposedly there was no notation in there system.I asked to speak with management or someone above her and she refused. DO NOT USE THIS COMPANY. THEY ARE NOT ACCREDITED BY THE BBB. I can see why. I lost $14.94 they refused to refund. This company practices these methods to keep their cash flow going. It makes no sense to keep a membership if you will never use this company again.

• Review fromKeonté T

  Date: 09/16/2025

  1 star
  Zipcar is losing business because of its predatory policies. I live in *********** and we sometimes experience extreme traffic. I ended my trip 11 minutes after my drop off time (during a 1 hour trip that costed $15). I ended up paying an additional $62 for the 11 minute overage. If that isnt predatory and exploitive, I dont know what is. I called to try to get the fees waived this once since Ive been with them for years and have spent thousands (during which times Ive been inconvenienced on numerous occasions by zip car; and they didnt pay me a dime). I even have been a person whose trip had been impacted by a late driver before me; NONE OF THE **** WENT TOWARDS ME OR MY TRIP AT ALL! I cancelled my account after spending thousands on their services and vow to never use them again. Poor company and they deserve to go out of business.

• Review fromJoshua B

  Date: 09/10/2025

  1 star
  Charged money without my knowledge from zipcar *** don't sign up for there services they're a scam

• Review fromNyimah C

  Date: 08/16/2025

  1 star
  I was first provided with a vehicle that had a front-hood sensor problem. During the process of exchanging and extending the vehicle, I received verbal confirmation of my extension. However, Zipcar later claimed the process did not go through. Instead of confirming this in real time, I was called twice 2 hours after my original reservation endedwhile I was asleep. When I followed up about an hour later, I was told it was too late and the car is being towed with all of my belongings still inside. No access!This occurred on August 5. From there, my experience only worsened. Although towing charges were refunded, it took seven days to retrieve my personal belongings, and I was forced to travel to another state to collect them. On Thursday, August 7, ****** from higher management confirmed that a voice-call representative had, in fact, approved my vehicle extension. Yet I still did not receive any follow-up regarding retrieving my belongings until Monday, August 11. During this time, higher management remained unreachable, there was no direct line for escalation, and the customer service representatives I spoke with were dismissive, unhelpful, and repeatedly gave me conflicting timelines for belongings retrieval.Zipcar ultimately offered $150 in credit, which barely covered transportation and tolls to retrieve my property. When I raised concerns about the financial and personal burden I endured, I was told this was more than usualwhich minimized the seriousness of the ************ make matters worse, at the time of pickup August 12 I was informed that my belongings had been left at the network location because the car was cleared as ready to be rented again. They were not transported to ****** until the very morning of my scheduled pickup. This entire ordeal was unacceptable. I was not adequately compensated for the disruption, stress, and financial loss caused by Zipcars failures. I will NEVER recommend Zipcar to anyone.

• Review fromChristine S

  Date: 06/10/2025

  1 star
  I was charged $150 for a car that wasnt safe to drive, then they refunded to another car that was cheaper but still charged me the same price its been going downhill

• Review fromJane D

  Date: 06/01/2025

  1 star
  They will charge you $200 if you 15 minutes late returning the car this company is a rip off need to be put out of business

• Review fromMichael C

  Date: 05/25/2025

  1 star
  Zipcar did not send me a speed camera violation for over 60 days - so i lost my right to dispute and was charged fine and their $30 fee. When I spoke with a manager they said its the policy. Theres zero care and or understanding from them. I explained I never received ticket and just wanted $30 fee waved. They didnt care so I cancelled my membership. Been with them for years now theyve changed! DONT JOIN THEM.

• Review fromDonald S

  Date: 05/22/2025

  1 star
  I was treated unfairly while renting from this company poor customer, over charge me for a car that did not have proper maintenance on it. Double charging and locking ?? doors I don't feel it's ****** how they treat people.

• Review fromMoises R

  Date: 05/02/2025

  1 star
  If I could give it 0 stars I will Terrible customer service I will cancel my membership and never rent again from then There staff are not trained They take the customers as a joke even laughing when you ask for them to adress your concern Hanging up the phone when asked to speak to a supervisor And supposedly the supervisor will call you back and never do Terrible

• Review fromMallory B

  Date: 04/26/2025

  1 star
  I couldnt see the cost of the cars until I paid a $25 application fee, only to find that all of the cars are ridiculously expensive. I asked for the charge to be refunded, but they refused to refund it even though I called immediately after saying to cancel my application. there was literally no services provided to me for that money and I cannot recommend zipcar less.