Reviews

This profile includes reviews for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zipcar, Inc. has 16 locations, listed below.

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  Zipcar, Inc.

  35 Thomson Pl Boston, MA 02210-1202

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  Zip Car Rental

  3137 Warner Ave. Toledo, OH 43615

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  Zip Car Rental

  6019 W Central Ave Toledo, OH 43615

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  Zipcar, Inc.

  191 Peachtree Street NE, Suite LWL01 Atlanta, GA 30303

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  Zipcar, Inc.

  191 Peachtree St NE Ste 3200 Atlanta, GA 30303

Review Details

• Review fromNyimah C

  Date: 08/16/2025

  1 star
  I was first provided with a vehicle that had a front-hood sensor problem. During the process of exchanging and extending the vehicle, I received verbal confirmation of my extension. However, Zipcar later claimed the process did not go through. Instead of confirming this in real time, I was called twice 2 hours after my original reservation endedwhile I was asleep. When I followed up about an hour later, I was told it was too late and the car is being towed with all of my belongings still inside. No access!This occurred on August 5. From there, my experience only worsened. Although towing charges were refunded, it took seven days to retrieve my personal belongings, and I was forced to travel to another state to collect them. On Thursday, August 7, ****** from higher management confirmed that a voice-call representative had, in fact, approved my vehicle extension. Yet I still did not receive any follow-up regarding retrieving my belongings until Monday, August 11. During this time, higher management remained unreachable, there was no direct line for escalation, and the customer service representatives I spoke with were dismissive, unhelpful, and repeatedly gave me conflicting timelines for belongings retrieval.Zipcar ultimately offered $150 in credit, which barely covered transportation and tolls to retrieve my property. When I raised concerns about the financial and personal burden I endured, I was told this was more than usualwhich minimized the seriousness of the ************ make matters worse, at the time of pickup August 12 I was informed that my belongings had been left at the network location because the car was cleared as ready to be rented again. They were not transported to ****** until the very morning of my scheduled pickup. This entire ordeal was unacceptable. I was not adequately compensated for the disruption, stress, and financial loss caused by Zipcars failures. I will NEVER recommend Zipcar to anyone.

• Review fromChristine S

  Date: 06/10/2025

  1 star
  I was charged $150 for a car that wasnt safe to drive, then they refunded to another car that was cheaper but still charged me the same price its been going downhill

• Review fromJane D

  Date: 06/01/2025

  1 star
  They will charge you $200 if you 15 minutes late returning the car this company is a rip off need to be put out of business

• Review fromMichael C

  Date: 05/25/2025

  1 star
  Zipcar did not send me a speed camera violation for over 60 days - so i lost my right to dispute and was charged fine and their $30 fee. When I spoke with a manager they said its the policy. Theres zero care and or understanding from them. I explained I never received ticket and just wanted $30 fee waved. They didnt care so I cancelled my membership. Been with them for years now theyve changed! DONT JOIN THEM.

• Review fromDonald S

  Date: 05/22/2025

  1 star
  I was treated unfairly while renting from this company poor customer, over charge me for a car that did not have proper maintenance on it. Double charging and locking ?? doors I don't feel it's ****** how they treat people.

• Review fromMoises R

  Date: 05/02/2025

  1 star
  If I could give it 0 stars I will Terrible customer service I will cancel my membership and never rent again from then There staff are not trained They take the customers as a joke even laughing when you ask for them to adress your concern Hanging up the phone when asked to speak to a supervisor And supposedly the supervisor will call you back and never do Terrible

• Review fromMallory B

  Date: 04/26/2025

  1 star
  I couldnt see the cost of the cars until I paid a $25 application fee, only to find that all of the cars are ridiculously expensive. I asked for the charge to be refunded, but they refused to refund it even though I called immediately after saying to cancel my application. there was literally no services provided to me for that money and I cannot recommend zipcar less.

• Review fromChris S

  Date: 04/25/2025

  1 star
  As they all say zip car is going down hill

• Review fromGary H

  Date: 04/14/2025

  1 star
  I've cancelled my Zipcar account.... what started out as a great service has turned into an expensive nightmare... Prices have gone up while service as DECLINED tremendously!! As example... I reserved a car... arrived on time to pick-up... Previous driver had not yet returned the car... 20min later I contacted Zipcar support... I'm told no more cars available at the garage... I was told they would book me at another location... I arrive at the new location, can't access the car... Call support again... after another 20min, I get access to the car... The car is an absolute mess... I submit pictures... It's rainy out... while on trip I noticed the tires are swerving... balding... I call support to submit a claim/reimbursment... I mention that I know there is a $50 fee for returning a car late, I'd like to request that $50 be passed on to me for my over 45min delay and was extremely late to my meeting... I'm told a manager will review and get back to me... They never do... I call again a week later and I'm told they can't credit me the $50 and that apparently I refused a one hour credit (never happened), so there's nothing they can do.... case closed!! WOW

• Review fromRYAN G

  Date: 04/02/2025

  1 star
  Bad for business Im paying monthly fees and Im Not able to book a vehicle because they suspect fraud. I offer to come inside and show proof to everything. Reminder that before I added/remove payment methods it wasnt letting me book a car. ***** and manager **** told me 3 different excuses fraud, outages, and it took me forever to speak to a Manager