Reviews

This profile includes reviews for eCampus.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

eCampus.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  eCampus.com

  2373 Palumbo Dr Lexington, KY 40509-1047

  
• 

  eCampus.com

  2415 Palumbo Dr Lexington, KY 40509-1116

  

Review Details

• Review fromJennifer A

  Date: 08/21/2023

  1 star
  Ordered a textbook on 8/16/2023 and received a confirmation that the order would be cancelled and refunded if the seller didn't confirm and ship the book in 2 business days. Reached out for expected shipping information on 8/18 and didn't receive any response. Reached out to customer service on 8/21 and was told since I purchased the book thru a marketplace seller that it wasn't their problem and that I needed to contact the seller directly. First, I already did this with no response. Secondly, this is not what it states in their email confirmation, it doesn't say that the seller will need to refund the order. It states "An eCampus.com Marketplace seller has two (2) business days to confirm and ship your order after the order is placed. If the seller fails to confirm and ship your item within that time frame, your order will be cancelled and refunded. The refund will be returned to your original payment method within 3-7 business days." Will be filing a dispute for this charge.

• Review fromKortni S

  Date: 08/18/2023

  1 star
  DO NOT USE ECAMPUS!!!!! I rented a book from them in June 2023, to be returned in August 2023. The rental agreement stated to just send it back before the due date, and to make sure its not damaged (highlighted, water damage, etc.). No big deal, I sent it back IN THE SAME CONDITION IT WAS SENT TO ME before the due date and thought nothing of it. Fast forward a week, they are trying to charge my card WITHOUT NOTICE the entire price of the book ($300). When i check my Ecampus account, it says the book has not been returned. I go grab my UPS receipt, and check the status, which states that it had been delivered 5 days prior. So i call, no answer. I email inquiring about this, to which they respond that the book was sent back damaged, with no pictures to prove this so called "damage". When i asked for a photo of the damage, they sent me an extremely close up photo of the edge of a book, along with an extremely close up photo of a book with the ENTIRE SPINE RIPPED OUT. This is obviously not my book. Upon investigating Ecampus, i've come to learn this is a common scam they pull. What are the chances that 10's of people are RIPPING OUT THE SPINE of a book they rented??? They also scam sellers of books. Their game is that they buy used books from students, but in reality tons of people don't ever see money, Ecampus claiming the book was " too damged", "never received", etc., and with no resolve and some people don't even get their supposed too damaged book back after receiving no money!! Then they turn around and rent these books out to unsuspecting, poor college kids such as ourselves, only to claim "damage" when we return the book. They are either damaging the books themselves, or they are sending photos of books that are already damaged and are not even your book. Not to mention these are books that were basically stolen from kids trying to sell their used books in the first place. Please do not use this company. They are predatory and their prey is poor college kids.

• Review fromVerenice P

  Date: 08/11/2023

  2 stars
  I ordered a rental book online in August 2023. Within two days of ordering, I tried to cancel my order. I used their chat feature to cancel my order, and the chat representative told me that the order had been canceled, so it would not ship. However, I received the book in the mail days later. I had to pay for the restock fee and shipping fee to return the book despite having canceled it before it shipped. Once I tried to resolve this issue, I reached out to the chat representatives. I was dropped by the representative mid-conversation and had to be reconnected.
  I do not like that the only way to contact this company about issues is with a chat feature (which can be slow to respond) or via email (no response at all).
  

  eCampus.com

  Date: 08/17/2023

  Hi Verenice! Thank you for reaching out to us regarding this matter. I have waived the restocking fee, as well as the return shipping label fee on your account. Please return the item within 30 days for a full refund. We apologize for the inconvenience this may have caused you.
  Thank you for being a valued customer!
  -eCampus

• Review fromAyren B

  Date: 07/18/2023

  1 star
  This company is not real. I paid $45 for a textbook rental that I never received. The chat representative told me it was lost in transit and that I would receive a refund. When the return date approached they charged my $159.99 for not returning the textbook. After months of trying to get my money back I am no further than where I started. The company has no phone number, only chat over the website. When I ask about information concerning my order they tell me my order is too old and they cannot help me. Please, do not use this website. It is a scam.

• Review fromEmbs I

  Date: 07/09/2023

  5 stars
  I’m happy with my purchase. The book I received was in an amazing condition!

• Review fromAthena L

  Date: 07/06/2023

  5 stars
  Book delivered in a timely manner, in new-like condition, easy to use service/site, zero complaints.

• Review fromTony R

  Date: 06/29/2023

  2 stars
  Still haven't received my book but it's been a little less than 2 weeks. Not worried. Yet.

• Review fromBrigida R

  Date: 06/25/2023

  5 stars
  My book is xceeded it’s description. Great customer service and delivered as promised.

• Review fromMichael W

  Date: 06/24/2023

  5 stars
  Perfect experience. I found the book that I needed for a great price. The shipping was super fast and the book was packaged well and in good condition. Highly recommend.

• Review fromyesi f

  Date: 06/23/2023

  5 stars
  it arrived perfectly good! Nothing wrong with the book in general and came really quick!