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Find a Location

eCampus.com has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • eCampus.com

      2373 Palumbo Dr Lexington, KY 40509-1047

      BBB Accredited Business
    • eCampus.com

      2415 Palumbo Dr Lexington, KY 40509-1116

      BBB Accredited Business
    • eCampus.com

      2415 Palumbo Dr # 200 Lexington, KY 40509-1116

      BBB Accredited Business
    • eCampus.com

      PO Box 841 Florence, KY 41022-0841

    • eCampus.com

      2373 Palumbo Dr Lexington, KY 40509-1047

      BBB Accredited Business

    Business ProfileforeCampus.com

    Textbooks
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.83/5stars

    Average of 210 Customer Reviews

    Customer Complaints

    156 complaints closed in last 3 years

    55 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/2010

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    eCampus.com offers used textbooks, new textbooks, eTextbooks and textbook rentals. The company also offers an online buyback program to allow students to sell their textbooks to us.

    Business Details

    This is a multi-location business.

    Find a Location

    eCampus.com has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • eCampus.com

        2373 Palumbo Dr Lexington, KY 40509-1047

        BBB Accredited Business
      • eCampus.com

        2415 Palumbo Dr Lexington, KY 40509-1116

        BBB Accredited Business
      • eCampus.com

        2415 Palumbo Dr # 200 Lexington, KY 40509-1116

        BBB Accredited Business
      • eCampus.com

        PO Box 841 Florence, KY 41022-0841

      • eCampus.com

        2373 Palumbo Dr Lexington, KY 40509-1047

        BBB Accredited Business
      Location of This Business
      2373 Palumbo Dr, Lexington, KY 40509-1047
      BBB File Opened:
      3/8/2005
      Years in Business:
      22
      Business Started:
      7/18/2001
      Business Incorporated:
      2/26/2004
      Accredited Since:
      12/1/2010
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • eCampus.com, Inc.
      • ecampus books
      • SellBackBooks.com
      • ecampus
      • biggerbooks.com
      • A Book Company, LLC
      • Knetbooks.com
      • Book Mob
      Business Management
      • Mr. Chris Smith, Customer Service Director
      Contact Information

      Principal

      • Mr. Chris Smith, Customer Service Director

      Customer Contact

      • Mr. Mark Carson, VP Customer Experience
      • Mr. Barry Kern, VP of Partner Services
      • Mr. Chris Smith, Customer Service Director
      • Mr. Matt Montgomery, President/CEO
      • Mr. Kevin Smith, CFO
      • Mr. Dave Clay, Vice President Of Operations
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      156 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/27/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I sold my textbooks through this website which was suggested by my school. I sent the textbooks to the consumer about 2 months ago. I had to wait 2 months before I got paid per their policy. They said they initiated the funds to my bank account on 3/8/24. It is now 3/27/24. It’s been over two weeks and it’s still not in there. They sent me an email saying my bank info didn’t work, which is incorrect because I double checked. So I updated it by re entering it into my account settings and followed up with two seperate emails, letting them know I did so and I still have not seen a payment. I want the money that is owed to me, which should be $75.94. I want this resolved, and have not heard back from any employe in the last week. They have no customer service to call either, just a chat bot on their website and a place to send inquiries.
      Read More

      Customer Reviews

      210 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kathleen C

      1 star

      02/10/2024

      Order # 9610294. Sent the incorrect book at first. I contacted and they ordered a replacement on 2-1-2024. Requested an update on 2-10-2024 and was told at that time that the book was no longer available. I was never contacted. I am 5 weeks into the semester. I would give zero stars if I could.

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