Reviews

This profile includes reviews for eCampus.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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eCampus.com has 2 locations, listed below.

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  eCampus.com

  2373 Palumbo Dr Lexington, KY 40509-1047

  
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  eCampus.com

  2415 Palumbo Dr Lexington, KY 40509-1116

  

Review Details

• Review fromJacob A

  Date: 01/20/2023

  1 star
  This is the worst place to buy books. The worst thing about this place is that you might be forced to buy through them. Their customer service has proven horrible in person, on phone at the store, and on phone at their central location. They have numerous times missed calls and have their return policy changed so that you can no longer return at the place you would pick them up. But now have to go print out a label which you have to pay for and pick up all the book and bring them to ups instead. Everyone answers the phone like they don't know what's going on and everything is done in the most inconvenient way. Not to mention their shipping times can be a few days to a couple months. I would say unless you absolutely have to you would be risking your time and money by going with this company.

• Review fromLL T

  Date: 01/12/2023

  3 stars
  Beware. They will hold your order hostage and attempt to force a cancellation and reorder because they know people need their items.
  They are not responsive to email contacts and when you do finally get a response, the item is “on the way”. But shipping delays— not of the customer fault will make you have to wait 10+ days for receipt.
  The prices are decent but as always:
  You get what you pay for so cheap books means cheap service.

• Review fromChad G.

  Date: 11/14/2022

  1 star
  I would highly recommend not shopping with this company for books, I dropped a class, and their customer service representative told me I would get a refund which was the first lie I was told they don't give refunds for used items. so after I send my book back they get it in September but I heard nothing back had to call them several times just for them to say would take 60 days for my book to go through their return process which I was not told about by the original customer service representative get no answers until finally in November they say my books have gone through the process and are sending them back only then for them to not send all the books back and lie saying they only received one book when the bundle I purchased cost 283 dollars, avoid this place at all cost, order directly from the book manufacture.

• Review fromMary Ann L

  Date: 10/21/2022

  1 star
  My books have not arrived. I paid for overnight and then I was promised they would arrive today. (10/20/22). I have no idea where my order stands!!!!

• Review fromBEHRANG K

  Date: 09/20/2022

  1 star
  Impossible to delete your account and information from their website. Chatbot doesn't work. Email form is broken. Live chat is broken. Fix your site and respect our privacy.

• Review fromNn W

  Date: 08/29/2022

  1 star
  Made a purchase for a school text book. It would read tracking but they didn’t provide a tracking number.
  I tried 3 different times to contact customer support at ecampus.com. They only offer online chat or email for CS.
  On the fourth try at online chat someone finally responded to me because I said I was reporting them to BBB.
  They told me it was not their fault that it was a third party vendor that the book was placed with. They told me to contact them. That was their “support”.
  I did email that company and called as well with no response.
  Ecampus told me it was not their fault and I was out of luck.
  This company is not helpful and seems to be advertising falsely and is not helping resolve my matter.
  I placed my order August 17th and paid for expedited shipping.
  My order on their site reads that it has shipped but exampus.com could not provide me the tracking number nor any other information about an order placed under their name and on their website.

• Review fromKevin N

  Date: 08/15/2022

  4 stars
  Quick delivery. Book was free of highlighting but a few pages of the index were shredded and difficult to use/read.