We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Textbooks

eCampus.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for eCampus.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

eCampus.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    2.87

    Average of 107 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Benjamin C

      Date: 05/03/2023

      Literally the worst customer service I’ve ever experienced, you cannot talked to a live person on the phone and when you use their chat feature you get generic responses. I sent in 3 books for them to buyback on 03/17/23; they received them 03/22/23. As of 05/03/23 the only response I get is “we will email our accounting dept. please allow 24-48 hours.”

    • Brittany A

      Date: 04/30/2023

      Book came right before my class started and as listed. Thanks!

    • Ardena F

      Date: 04/30/2023

      I’ve received all my books in a timely manner and the buying and shipping process is easy. This is also the cheapest I’ve found for text books!

    • Sterling B

      Date: 04/29/2023

      I have received the book and am still reading. Thank you.

    • Sara W

      Date: 04/19/2023

      Perfect transaction and saved me money on books required for school.

    • Maria H

      Date: 04/19/2023

      Thank you for delivering the book. Have a wonderful day!

    • Alisha A

      Date: 04/07/2023

      I have used this company to buy my books for school twice. Both times, I received my book in 3 days or less. Even better than that, both times I was able to purchase my $100+ textbooks for less than $15! You know a business is doing everything right when you check their site before Amazon.

    • Edina M

      Date: 03/26/2023

      I will not be doing business with them in the future. I ordered a book and was charged and then informed that the book was not available and they did not know when it would be back in stock. I was given the options to either cancel my order and get a refund or wait to receive it. I chose to wait. After a month, I followed up on the status and was told that it was still not available and that I would receive an email once it was shipped. I never received any notification about shipment and in following up again when it crossed my mind that I still had not received the book, I was informed that the book was shipped and I was past the time frame for a refund for not receiving it unless I had proof of not receiving it (not sure how to provide proof of something that didn't exist). I informed them that I would have followed up if I knew it had been shipped and have asked for proof on their end of that communication. I have followed up again on that request after another month of waiting and have been informed they are still investigating. This issue could have easily been resolved with a reimbursement which does not seem like it will happen.

    • Reina S

      Date: 02/03/2023

      I'd give a zero star if I can.
      I bought a book from them and paid $10 for expedited shipping.
      After 10 days I still don't have the book, I don't know when it'll be here AND the customer support don't want to help because "we just host a marketplace".
      DO NOT TRUST THESE GUYS!!!
      I'm going to fail my class because the book is not here and they don't even care.

    • christina e

      Date: 01/21/2023

      I would HIGHLY discourage anyone from dealing with this business. They have taken my money, continue to claim that my books have been shipped but have not after 3 weeks. They decline to provide me a refund and their customer service is non-existent. AVOID! I hope this business closes down permanently and stops stealing money from college students.

    eCampus.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.