Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently placed orders for firearms and ammo and they keep canceling my orders for no giving legal reason and not giving me my refunds back to my bank. This company is constantly commenting fraudulent activity’s. Know I have to keep disputing charges with my bank.

  

  Business Response

  Date: 11/21/2022

  After reviewing the order we do show that the first order that was placed was completed.  However, that item had to be returned due to a failed background check so the firearm was unable to be transferred.  In that event we will not be able to complete any new orders until we have conformation that the background check issue has been resolved, as any new shipments would also be declined in the same way.  We have informed the customer of the information that we need in order to process a new order and until that is received any orders that are submitted would be cancelled and refunded automatically.  The last order that was submitted was refunded automatically, but as with all refunds it does take most banks 3-5 business days for the refund to process and show back in the account.

  Customer Answer

  Date: 11/22/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  buying ammo and accessories do not require a background check. Also I have purchased 3 guns after that happened in 2016 it was a error that has been fixed. This is a horrible way to cancel customers for unlawful reasons. 
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 11/29/2022

  As noted before we are happy to reopen an account in the event that the cause of the background check failure has been resolved.  We have informed the customer that we only require documentation showing us that is the case and we can re-open the account to order.  However, without that documentation the account is closed to future purchases for any items including accessories or ammunition.   If there are any questions or if the customer would like to provide the documentation required they can reach out to us directly using our LiveChat feature on our website and we will be happy to assist.

  Customer Answer

  Date: 12/01/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:this company admitted in there last response that they denied me service for anything that is not required to have FFL verification background to buy even thing like a plastic storage box or any lawful item to purchase that does not require a background check which indeed a is illegal business practice for a store treating customers differently and not fairly is not no reason to be discriminated upon because of the store beliefs. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:11/01/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive daily emails from Buds after I have unsubscribed many many times from their mailing list.
  The company also makes it impossible to speak to someone via chat or telephone unless you have an order number or membership number.
  I do not want any more solicitations from this company.

  

  Business Response

  Date: 11/01/2022

  We are always happy to assist our customers.  We have unsubscribed the email address provided here from our mailing lists to ensure that they do not receive any of our standard email advertisements going forward.  We are able to be reached via our LiveChat program without any order number required and that can be used on our website Monday-Saturday from 9 AM - 8 PM EST.   If there are any questions about how we can be reached or any other emails that may have been used that may be receiving our communications please let us know and we **** be happy to assist.

  Customer Answer

  Date: 11/01/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a Remington 870 shotgun and first time shot it completely falls apart. BUDS GUNS offered Remingtons information for warranty. I call to find out that they went out of business two years ago. I emailed Buds Gun and was advised they couldn't provide help for the gun they sold me. It's completely defective and we are so lucky no one was hurt in the process of shooting it the first time. They have offered no options for us during this unfortunate event. Buds Guns doesn't back their items sold. I will NEVER recommend them to anyone! This was a experience and shoddy experience for us. Extremely poor customer service!

  

  Business Response

  Date: 10/25/2022

  We are very sorry to hear about this issue with the firearm you purchased.  Unfortunately, this firearm was purchased in 2017 and it was purchased without our supplemental lifetime warranty.  This means that any defects or issues that may occur would have to be covered under the original manufacturer's warranty.  Remington did change ownership but they do still provide warranty assistance for any covered firearms.  Remington does show they still have an active email and phone number to
  contact them for parts and repair requests that can be found on their site: https://www.remarms.com.  However, it is possible that due to the length of time that the warranty coverage has expired for the firearm which would mean that it would not be covered.  If the firearm is no longer covered by the manufacturer's warranty the only suggestion we would be able to offer would be to see if the item could be repaired through a gunsmith.  We appreciate all of our customers and are always happy to assist in any way that we can.
  

• Initial Complaint

  Date:10/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company uses misleading pictures as well as incorrect information on their website they last 2 items that were purchased had totally incorrect model information and photos posted on the site they describe one firearms then post picture of a differant firearm or use an incorrect serial number when confronted they want to charge shipping back plus restock fee which is very unfair for their mistakes!! when transferring a firearm there also a 50 .00 fee the dealers charge plus state fees incurred for background checks which are not refundable as well!! A s retired LEO and former gunshop ffl holder i used Buds for years as did my customers this wasn't and issue 10 years ago i m sure I've transferred over 1k firearms in 17 yeras od business and the new oner of the business uses them still but the quality of service is no longer there! maybe they got to bi to fast but its ashame! I would say look elsewhere for their online sellers Buds isnt what it used to be! ***** ****** former owner **** ******** ************ ********** **** **

  

  Business Response

  Date: 10/11/2022

  In the case of this order the firearm was correctly listed as the Bond Arms Stinger model, but the stock photo we received for the firearm was incorrect.  We do advise that all of our photos are stock photos and may not accurately reflect the item described.  We apologize for the confusion and inconvenience.  Had the firearm not been transferred we would have been happy to bring the firearm back at no cost, and no transfer fee would have been processed.  To that end we ask all customers to thoroughly inspect any firearms prior to accepting the transfer of the firearm because once the transfer is processed, even if the firearm is not fired, the item is considered a used firearm.  Normally, once the transfer has been completed we are unable to take a return of the firearm.  However, in this case we did agree to make an exception due to the photo being incorrect and offered to take a return of the firearm after the transfer was completed.  Due to the firearm now being considered used since it was transferred return fees would apply.  We are also unable to refund FFL transfer costs as those are paid to the dealer not to us.  This policy is on our website and emailed to our customers as noted below:
  

  "VERY IMPORTANT - FIREARM RETURNS!! Please take your time to
  inspect all firearms thoroughly BEFORE proceeding with the transfer.
  Once a new firearm is transferred to you, it is considered used, even if
  un-fired. Consequently, we cannot accept returns on firearms once they
  have been transferred into your possession. Also, we DO NOT reimburse
  FFL transfer fees on returned items."

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought many guns from buds. A lot. However, I had some on layaway and got covid 2 times. I was very sick. I tried calling, they were too busy. I tried emailing- and then saw "we are unable to respond to email". I called one time as I had a layway expiring to explain the situation and told "there is nothing we can do". That is not true- the layway had not expired.
  
  They made hundreds of dollars- in layaway forfeitures when I was unable to reach them, was dealing with covid, they did not return emails, and I was a good customer. Then when I did get a hold of them was given bogus information. I have been trying to reach them on and off since. Then when I look at BBB I see they have 1 star and a lot of complaints===now I understand.

  

  Business Response

  Date: 09/07/2022

  We are very sorry to hear about the issues the customer faced with their health.  Unfortunately, after reviewing these orders we were contacted after 2 of the 3 layaway orders had already expired and were cancelled.   We received several emails from the customer before these layaway orders were submitted.  However, after the orders were submitted we did not receive an email until 2/12.  At that time two of the orders had expired with the first expiring on 2/5 and the second on 2/10.  Since the order had already expired we were unable to continue with the order or accept payment for them.   The third order was still active and we would have been happy to accept payment on that order as it did not expire until 2/22 but no payment was submitted.  We are always able to be reached via our email service through our website and via our LiveChat service for any questions or assistance, while payments could be made online or by phone.  Since the layaway orders did expire without full payment or without cancellation the deposits paid on the orders were not refunded.  Per our layaway terms and conditions:

  "UNDER NO CIRCUMSTANCES WILL YOUR LAYAWAY BE HELD LONGER THAN 90 DAYS.
  If, after 90 days, we have not received
  payment in full, your Layaway Plan will automatically be canceled and
  any/all payments will NOT be refunded."

  If there are any questions about our layaway program or terms we will be happy to assist.
  

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered 2 guns from www.budsgunshop.com . The guns were delivered to my FFL dealer and I tried to pick them up on August 6, 2022 . The FFL dealer had gotten mad because one of the guns I had ordered was wrong and I had told them to return it. Apparently they told buds a lie before returning the guns. Buds sent an email to me stating that I would have to pay 25 dollars for shipping and a 10 percent restocking fee. My husband spoke to the manager and he stated that if we paid the 25 dollars then he would waive the restocking fee and cancel the contract with Credova. My husband paid the 25.00 to them and the next day they were supposed to cancel the contract since they received the items. They have not released the contract and they have received the 2 guns back. the guns were sent back to buds by UPS and the tracking number is ****************** .

  

  Business Response

  Date: 08/16/2022

  After reviewing this order I do show that the return of the contract has been submitted to Credova so that they can process that request.   The firearms were delivered back to us as of 8/12, however, it does take time for returns to be processed by our returns team before the order can be sent to our financial department.  In this case the items were received and processed by Firday evening on 8/12 and the return request was submitted to Credova by our financing department the following Monday on 8/15.  Once the return request has been processed the contract will be cancelled out.  If you have any questions please feel free to contact us again any time, we are always happy to assist in any way that we can.