Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 1,2025 i placed an order for 9 boxes of 9mm ammo and 4 boxes of shot gun shells,the order came in separate packages. I only received 5 boxes of 9mm ammo when I originally called I was told to wait 14 days to see if the rest was shipped separately because weight didn’t match!!!!after 14 days I was able to do a claim which was denied even though I paid extra for shipping insurance !!!! The first person I spoke with said the weight of box was not correct for 9 boxes but the claims department didn’t care and just decided I would lose my money because they did nothing wrong!!!!! I would like to add that I have brought over 2000 rounds of ammo and fire arms from buds and have never had an issue!!!! I even brought ammo days after because I didn’t think this would be such an issue!!!!!!!! I don’t understand the purpose of charging extra for shipping insurance if you refuse to refund or reship lost items

  

  Business Response

  Date: 10/23/2025

  We are very sorry to hear that the customer was unhappy with their order.   We do offer shipping insurance, which is provided through the carrier.  When there is a claim for an item that is lost, damaged, or stolen in transit, we would submit the claim through the carrier so that we can be compensated for the lost or damaged items.  In this case, we did confirm that the order was packaged and shipped correctly by verifying through our warehouse cameras, so we did request photos so that we could submit the claim.  This order had two items, which were shipped in separate boxes, as they were shipped from separate locations.  One box, which is in the first delivery photo we attached, was shipped from one warehouse, and another box, which contained 4 boxes of ammunition, was shipped from a second warehouse and is shown in the second delivery photo.  When we requested photos of the items and packaging, we received the photo that was attached to this documentation, which showed that the 9mm ammunition was placed in the smaller box.  We then received a photo of the larger box, but without any items inside it.   This meant that we were unable to file the claim, which led to it being denied.  Since we were unable to file the claim with the carrier, we were not able to receive compensation for the missing items to be able to issue a refund or replacement.  If we were able to submit the claim through the carrier and it was approved, then through our shipping insurance, we would be able to assist with the lost items.  Without purchasing the additional insurance, the items would only be covered under the standard carrier insurance, which would only cover shipments up to $100.

  Customer Answer

  Date: 10/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I paid for additional shipping insurance and it was under 100 dollars so claim should have been accepted and either refunded or reshipped
  
  Sincerely,
  
  
  
  ********* ********

  

  Business Response

  Date: 10/23/2025

  The additional shipping insurance was purchased for this order, which was over $200.  As previously stated, the insurance is contingent upon the completion of the shipping claim, as this is required for us to receive compensation for any items that are lost, damaged, or stolen during transit.  We confirmed that the order was packed and shipped correctly, and after that, we requested photos so that we could submit the claim with UPS.  Unfortunately, the photos we received were not of the correct packaging, and as such, we could not submit the claim to UPS, so the insurance claim was denied.

  Customer Answer

  Date: 10/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I should not have to just lose 60 dollars because of a shipping or packing error how is this ok?
  
  Sincerely,
  
  
  
  ********* ********

• Initial Complaint

  Date:10/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a firearm. I mentioned it was a gift for my wife. They then cancelled the order prior to it being shipped. It subsequently shipped any way but was recalled. I never received it. I confirmed it was returned about 6 weeks ago and asked for a refund. They said 3-5 days. I just checked again and they still haven't issued the refund. They also said they are charging a 15% restocking fee. This seem unethical since they cancelled the order and I never received it.

  

  Business Response

  Date: 10/22/2025

  We are very sorry for the inconvenience with this order.  The customer placed an order on 8/30 with only one name listed on the order as the buyer and receiver of the firearm.  We were then contacted on 9/3, and the customer informed us that another person would be picking up the firearm.  We notified the customer that another individual could not pick up the order, and it would have to be canceled; however, the order was already in shipping status and was found too far along for it to be stopped.  This item was being shipped directly through one of our inventory warehouses and not through our main shipping department, and it shipped out on 9/3.  Upon trying to stop the order, the warehouse initiated a return to sender for the merchandise since the transfer could not be processed for the firearm.  Normally, this request would have the item returned to our main address; however, due to an issue, it appeared that the item was sent back to that inventory location, which is not where our returns department is located, and that caused the gun to not be logged in, leading to the refund not being issued.  We were contacted today, 10/22, by the customer and found the issue and advised that we would be able to start the refund process and explained the restocking fee that would be in place since the order was processed, shipped, and RTS'ed, which all carry a cost to us.  We did not charge the RTS fee or shipping costs and advised that we would refund minus only the standard 15% restocking fee.  Once notified, the customer informed us they would reverse the charge with their bank, which meant that we could not issue the refund, and the customer will need to work through their bank at this time.

  Customer Answer

  Date: 10/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  They did not inform me that they would not issue a refund if I pursued challenging the charge.  I am totally frustrated at this point and just want to complete this.  I would like them to issue the refund minus the restocking fee.  Also, they lied.  I did not tell them someone else would be picking up the firearm.  I said it would be a gift to my my wife under the same roof.
  
  
  
  Sincerely,
  
  
  
  ********* *******

  

  Business Response

  Date: 10/23/2025

  We apologize if there was any confusion.  Our representative was trying to explain the situation with the order and was not able to let the customer know that we would not be able to issue the refund before the customer left the chat.  Unfortunately, due to the threat being made and the time frame it can take for us to be notified of a pending reversal on a charge, we are unable to issue a refund at this time, and the customer will need to work with their bank.  As for who was picking up the firearm, we were notified that the firearm was for another individual.  That would mean either that the person who would be picking up the firearm was not the person on the order, or that the person on the order would be picking up the firearm and giving it to someone without that individual having a background check or approval.  As we would not be able to continue with the order if either of these were the case, we attempted to stop the order, but it was too far along to stop, and due to a shipping mishap, the firearm was not sent back to our return department, which caused a delay with the original refund.  We are very sorry for the refund delay; however, we are unable to continue with the refund since the customer informed us of their intent to reverse the charge after being informed of the cancellation fee.

  Customer Answer

  Date: 10/23/2025

  
  
  Complaint* ********
  
  
  
  I am rejecting this response because:  I am not pursuing a reversal of charges with the credit card company.  Please just issue the refund minus the restocking fee.  You won't hear from me again.
  
  
  
  Sincerely,
  
  
  
  ********* *******

  

  Business Response

  Date: 10/27/2025

  Due to the circumstances and the statement that the challenge would be submitted the day we spoke with the customer, we would require documentation from the customer's bank that shows that no reversal has been requested and will not be processed before we would be able to issue a refund for the transaction.  Without that documentation, we would have to continue under the assumption that the payment will be disputed, and as such, we are unable to issue a refund while that is ongoing, and the customer would need to work with their bank for further updates.

  Customer Answer

  Date: 10/28/2025

  
  
  Complaint* ********
  
  
  
  I am rejecting this response because:  I have no idea how to do this.  If I had challenged the charge, the credit card company would have communicated with you.  You are just being vindictive at this point.  You sat on my refund for 10 weeks before I brought it up with the BBB.
  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:10/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They agreed to purchase my gun for $500. I was told a week ago that the request was sent to accounting to cut my check, and have not heard anything from them. This is after they said accounting would send me an email stating that the check was in the mail Why is it taking over a week to send my check or at least let me know it’s in the works. Of course, you cannot talk to anyone in accounting or anyone at Buds. This is totally unacceptable.

  

  Business Response

  Date: 10/16/2025

  We apologize if there was any confusion.  An email was sent out on 10/8 saying that the trade approval was being sent to our financing department to process the check.  This was the final email that would be sent out, as it was the approval for the payment and notice that the check was being sent out.  The check was created that day on 10/8 and picked up by mail the following day on 10/9.  The check is currently in transit to the customer.  The holiday on Monday could cause the check to take a bit longer than usual to arrive, but it was mailed out to the address provided to us in the trade request.

  

  Business Response

  Date: 10/16/2025

  We apologize if there was any confusion.  An email was sent out on 10/8 saying that the trade approval was being sent to our financing department to process the check.  This was the final email that would be sent out, as it was the approval for the payment and notice that the check was being sent out.  The check was created that day on 10/8 and picked up by mail the following day on 10/9.  The check is currently in transit to the customer.  The holiday on Monday could cause the check to take a bit longer than usual to arrive, but it was mailed out to the address provided to us in the trade request.

  Customer Answer

  Date: 10/17/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ***** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  Customer Answer

  Date: 10/17/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ***** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:10/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an upper from Bud's gun shop. I kept getting conflicting shipping dates from *** saying it was going to be there but it did not show indicating there was an issue with the package I tried to contact buds because I purchased the shipping insurance they wouldn't respond finally, I went to multiple *** locations to find it myself. I was told by an employee that it was on the wrong truck sitting there when I open the package the merchandise was clearly defective i email buds who told me to email the manufacturer and the manufacturer tried giving me instructions to fix it myself.So I reached back out to buds and told them this , and they told me that I have to deal with the manufacturer even though their policies say that if a product is defective upon receiving it they will take it back i responded with an email with a screenshot with a screenshot with their policy to which I got no response recent google reviews indicates other customers receiving damage products as well i am requesting refund or immediate replacement with a confirmation that the replacement is not faulty

  

  Business Response

  Date: 10/16/2025

  We are very sorry to hear that the customer had issues with their product.  The item the customer purchased would be considered an accessory, not a firearm, and would be subject to our accessory return terms.  We only received one email from the customer regarding this order. In this email, the customer informed us that he took the item to a gun shop to have them remove the muzzle device, and was told that it was cross-threaded and is now unusable.  Unfortunately, we cannot accept returns on items that have been modified, installed, or damaged after receipt.  If we were notified of the issue prior to it being taken to a gun shop for repair, we could have offered the option to return the item.  We replied to the email notifying the customer that he would need to work through the manufacturer to see if the product would still be covered under their warranty, as the warranty could also have been voided by getting outside work done on the product.  We did not receive any reply to our response.  Regarding the shipping issue, we did not receive any contact about issues with the delivery.   The product was shipped on Thursday, 9/25, and it went out for delivery on Monday, 9/29.  The customer did chat with our company on Sunday, 9/28, and requested tracking information through our automated chat program, but there was no mention of issues with the shipment.

  Customer Answer

  Date: 10/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i have AGAIN included the correspondence showing they are once again being untruthful i to.\nLd them it was cross threaded.They told me to contact the manufacturer.The manufacturer told me to try it myself to which I took it to a shop for the shop to tell me.It is no good.Then the manufacturer tells me to contact buds.Because they are where I bought it from i followed budd's directions and the manufacturers directions to a t now they both roll their hands up like I don't know what to tell you 130 something complaints in 36 months says it all also check Google the same thing sending out broken products 
  
  
  
  Sincerely,
  
  
  
  ****** **********

  

  Business Response

  Date: 10/17/2025

  We apologize if there is any confusion.  The customer only contacted us once, as shown in the screenshot they provided, under the ticket ID ******.  In that response, we did notify the customer to contact the manufacturer because, in their message to us, they mentioned they had already taken the item to a gun shop, and it was damaged and no longer usable. The first, and only, contact sent to us by the customer stated, "I bought primary weapon system mk111 mod1 i took it to a gun shop.Because I could not get the muzzle device off.I'm being told that the muscle device was cross threaded now it's no good".
  
  Unfortunately, as it appeared that the item was further damaged by attempting to remove the muzzle break, we would no longer be able to take a return on the product, and so suggested reaching out to the manufacturer.  However, we also advised the customer that having work done on the item outside of the manufacturer could also void the manufacturer's warranty, so we cannot guarantee that they would be able to assist.

• Initial Complaint

  Date:10/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buds Guns Lexington Kentucky, I ordered 1000 9mm bullets. They accepted my order, then I got an email saying call us we need more information. I called and the person said I need to over some information. I said what is this in regard to. The woman then says just checking info? So I play along she goes through a litney of pretenses about my order and where I live. She then says what name is on your card I told her my partners and gave the name. She asked about the address and I gave it to her same as order. Then she says I need to speak with her. I said she's not home she said I have to cancel the order I said fine. The kicker here is two fold. I've bought over a thousand dollars of merchandice through my account at buds been a member for over 2 years. I thinks its great there checking for security purposes but, I've had a legitimate account for a couple of years and they were checking there wasn't fraud I think? The real kicker is that they charged that card a 15% restocking fee. The merchandice never left there premises. Who's the fraudster here?

  

  Business Response

  Date: 10/13/2025

  We are very sorry that the customer was not happy with our order process.   We notified the customer that we needed to speak with them to confirm some information on the order before it could begin processing.   In this case, the order had two names, and when we started confirming the information, we were given different information than was on the order.   We informed the customer that we needed to speak to both individuals associated with the order and that we would need to verify that with IDs for both individuals.  At this point, the customer informed us he would just shop elsewhere.   We confirmed with the customer that he would like us to cancel the order, and we did so upon his request and provided a full refund; no fee was assessed.

  Customer Answer

  Date: 10/13/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:10/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Silver Eagle AT3 semiautomatic shotgun from Bud’s Gun Shop that was manufactured by ** ******** Unknown to me until I received the gun to fire it was this model of shotgun was known to have serious problems with the firing and discharge of rounds in addition to loading the magazines and Bud’s Gun shop covered it up by not posting any negative reviews about the firearm that if known by me would have precluded me from buying it in the first place. I returned the firearm to the manufacturer ** ******* in Fort Worth Texas and they tested the firearm extensively and concluded it was not safe to be used again and they could not replace it because the firearm seized to be manufactured in 2021 at the height of COVID for the very same quality issues I was having. According to the manufacturer, Bud’s Gun Shop knew this also but failed to disclose it to potential buyers on their web site because they were holding a lot of these firearms hoping to sell them as profits are more important to this unethical company versus taking caution and customer service. ** ******* indicated to me that they would be issuing a credit back to their customer Bud’s Gun Shop but when I contacted Bud’s Gun Shop about this they refused to issue credit to me for what I paid for the gun. I told them I no longer had the firearm and never will but they didn’t care. I charged back the transaction on my ******** ******* Platinum card I used to pay for the item and I will prevail but this shows just how unethical and borderline criminal their business practices are. Bud’s Gun Shop is the target of several lawsuits and criminal complaints involving their business practices that I subsequently became aware of including selling firearms to criminals who went on to commit crimes with the firearms so my complaint should come as no surprise to anyone who knows how this company conducts business. I wrote a factual review of the defective firearm I purchased and they refused to post it

  

  Business Response

  Date: 10/01/2025

  We are very sorry to hear that the customer was not happy with their firearm.  Unfortunately, due to the customer's actions, we were unable to issue a refund for the credit that was issued to us by the manufacturer for the firearm that could not be repaired.   We were first notified of this issue on September 6 via email, in which the customer stated that we needed to assist in fixing the issue, or he would reverse the charge on his card.  We notified him to reach out to the company for assistance with warranty work on the firearm.   The customer then reached out to us again on 9/9 to let us know he sent the gun back in for warranty work on 9/8 and demanded that we refund him for the gun since it was no longer in his possession.  At that point, the gun had not been received by the manufacturer, and no results had come from the warranty request, so we informed the customer that we could not provide a refund at that time as the warranty needed to be processed first.  The customer then informed us of the intent to reverse the charge on their card.  On 9/24 ** ******* did let us know that the firearm was unable to be repaired or replaced so they did issue credit on the firearm, but due to the customer informing us weeks prior that they would reverse the charge we did inform the customer that they would have to work through their bank for the refund since we could not issue a refund while there was an active chargeback.   Had the firearm been repaired or replaced, we would dispute the chargeback since the customer would have received the firearm back in his possession, but we will not do so since the credit was issued.   As for our reviews, we do allow posts from customers who do not like the firearm in question.  However, our review section does state that reviews are for the firearm only and will not be posted if they disparage our company and/or another company.

  Customer Answer

  Date: 10/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  The company is just back-peddling because they know they failed to disclose the quality issues related to this firearm before I purchased it and that is the core issue here.  Their customer service department refused to issue the credit before I promised my credit card company would charge it back on my behalf which they did.  Highly unethical company that is the subject of several huge lawsuits.  They can keep responding to complaints like this claiming they did nothing wrong but I don't care at this point as I will never do business with them again and I purchase many firearms.
  
  
  
  Sincerely,
  
  
  
  **** *********

  

  Business Response

  Date: 10/07/2025

  We appreciate the opportunity to respond to *** *********** follow-up comments and reiterate our position regarding this matter.
  Our company takes product transparency, customer satisfaction, and ethical business practices very seriously. At the time of purchase, *** ********* was provided with a full description of the firearm, including condition details consistent with our industry-standard grading system. At no point was there any intentional omission or misrepresentation regarding the quality or specifications of the product.Regarding *** *********** claim that our customer service “refused” to issue a credit: Our records show that the item in question was undergoing review by the manufacturer, in accordance with the standard warranty procedure applicable to all firearms reported with issues. At the time, the resolution process was still active, and the manufacturer was assessing whether the item could be repaired or replaced. Once the chargeback was initiated, it limited our ability to act further. We are sorry to hear *** ********* is dissatisfied with the outcome, and we regret that he no longer wishes to do business with us. However, we stand by our original response: the transaction was conducted within the bounds of our posted policies and procedures, and we acted in good faith throughout. While we respect *** *********** right to express his opinion, we do not believe this situation reflects any unethical conduct on our part. We consider this matter closed.

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a new rifle for hunting season. Upon unboxing the rifle at home, the bolt of the rifle showed a great deal of rust, some signs of corrosion, and other signs of wear. Upon contacting Bud's, I have been referred to the manufacturer, who I would have to work with at my own financial cost. This "new" rifle will not be ready in time for season, will wind up costing me repair costs (whether through the manufacturer or elsewhere), and Buds has stated that there is nothing they can do to address the situation. I offered to accept responsibility of fixing the rifle on my own if Buds would consider giving a discount to its original price to offset my repair costs, but they refused. This certainly gives the appearance of customer service that refuses to stand behind their product once payment is received.

  

  Business Response

  Date: 09/25/2025

  We are very sorry to hear the customer was not happy with their firearm.   We do not open or inspect any of the firearms that we receive from our manufacturers to ensure that the items are shipped out exactly as we receive them.  Unfortunately, there can be defects or issues that can occur during shipping, and so we advise all of our customers to thoroughly inspect the items at the FFL dealer before taking possession of the firearm so that we can assist with the issues.   If the firearm was found to be defective at the FFL, we could have brought the firearm back at no cost to the customer for a full refund or replacement.  However, once the firearm has been transferred, it is considered a used firearm, and we can no longer offer to bring the item back.  Unfortunately, we are also unable to provide a retroactive discount, as our cost for the firearm remained the same.   However, firearms are covered under a warranty from the manufacturer and can assist with issues and defects.  We cannot speak to the terms for each manufacturer's warranty, but most can provide a prepaid shipping label so that the firearm can be sent back for warranty work.  If a prepaid label is not provided to the customer, we are happy to assist with providing a label so that the customer can ship the firearm to the manufacturer at no cost.  We apologize again for any inconvenience.

  Customer Answer

  Date: 09/29/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  If the policy of Bud's Gun Shop is as the previous email described, they should make an official policy for customers to fully breakdown and inspect every disassembled part of their firearm before purchase from their transferring FFL. Unfortunately, customers are usually only provided with a sight inspection at the FFL, and are only alerted to obvious defects or errors. 

  The firearm was not suffering the effects of manufacturing defect—it was covered in rust. Rust that was on the inside of the rifle (on the bolt), and not immediately visible upon inspection at the FFL. Rust which is not incurred during assembly at the manufacturer, but rust that was clearly incurred by the rifle's housing conditions at the retailer (Bud's). In short, this is clearly a storage problem in which moisture was accumulating for a long period of time on the inner workings of the rifle—that is a retailer issue. 

  Bud's refusal to provide any sort of price reduction to cover repair costs is simply a rejection of any responsibility for their product or any care for the customer concern on this issue. This is very disappointing. 

  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 09/29/2025

  We do understand the frustrations and are very sorry to hear there was an issue with the firearm.   Unfortunately, once a firearm has been transferred, it is considered a used firearm, even if it has not been fired, and at that point, we cannot process a return for the item.  That is why we stress that customers thoroughly inspect the firearm to see if there is any damage, defect, or missing items before taking possession, so that we can assist with providing a return for refund or replacement at no cost to the customer.  Once the firearm has been transferred, any issues would be covered under the manufacturer's warranty.  This includes issues that cannot be detected at the FFL, such as failures to feed, light primer strikes, etc.  Things that cannot be tested at the FFL, as the firearm cannot be fired before being transferred.  We again understand the frustration, and we do stand behind our sales with our return policy.  Unfortunately, as the firearm was transferred, we could not assist with a return, but we can still provide a return label to send the item back to the manufacturer for repair if they are unable to provide it.

  Customer Answer

  Date: 10/07/2025

   
  
  Complaint: ********
  

  I am rejecting this response because my complaint does not stem from a disability to understand your policy, but concerns that policy's application. Your reply only reaffirms that Bud’s refuses to stand behind the products it sells. If firearms are sold as “new” without any inspection and are stored in damp conditions that allow excessive rust, customers should be informed that your “new” guns are actually sold "as-is." A business selling a gun as “new” should make some minimal effort to verify that it is indeed in new condition.
  Selling “new” guns “as-is” while refusing returns after FFL receipt—or discounts to cover repair costs—amounts to an “as-is” policy in all but name. You claim your warehouse cannot effectively inspect firearms, yet customers are expected to do so at the FFL? That simply shifts the burden from Bud’s to the buyer and is borderline predatory.
  I offered a reasonable compromise: a discount to offset the cost, time, and inconvenience of addressing the rust issue myself. Bud’s response—that doing so would lower the sale price—shows a lack of concern for fair dealing. Most reputable businesses would bear such costs to maintain goodwill and integrity.
  I do not need another copy-pasted return policy. Instead of taking responsibility, Bud’s has shown that customer service here is merely a defense of corporate policy, not service to customers. As a repeat customer, I find this deeply disappointing and will take time to make it known that Bud’s does not stand behind its products or customers.
  Sincerely,
  ****** ******
  
  

   

  
  

• Initial Complaint

  Date:09/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought 3 gun magazine/clips in July based on the business listing saying it would fit said gun and they do not fit. We don't go shooting everyday so we didnt get a chance to try them right away-surgery and life happened. Reached out and said they would do nothing they have a 30 day return policy but when I looked up returns no where did I see a 30 day return policy unless you were trying a gun for 30 days, which we were not. I let them know I did not see that return policy on there site and they closed my ticket out with no further response.

  

  Business Response

  Date: 09/22/2025

  We are very sorry to hear that the customer had an issue with the magazines they ordered.  As we previously notified the customer, we have a 30-day window for accessory returns, starting from the date of receipt.  This is detailed in the 'Shipping & Returns' section on our website under 'Accessory Returns', where it states: "Returns are ONLY accepted for merchandise found defective
  immediately upon receipt and returned within 30 calendar days of
  receipt."  This can be found at the following link:

  ****************************************

  We are very sorry for any inconvenience, but due to the time frame, we will not be able to process a return for the magazines.   However, if the issue is due to a defect with the magazines, the manufacturer could likely assist with that, as many items carry a warranty from the manufacturer.

  Customer Answer

  Date: 09/22/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  They posted they were for a specific gun that they don't fit, I did not see a 30 day return policy and even if there is one they should take back because they don't fit what they are listed to fit.  Not everyone can run out and try everything within 30 days and they shouldn't list items that aren't accurate to what they say they fit.  
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 09/23/2025

  The magazines are listed by us and the manufacturer as fitting the Taurus PT-22 pistol.   If the magazines were being used for that model firearm, and they are not able to fit, that would point toward a defect from the manufacturer or damage to the magazine.  If they were being used in a different model firearm, then they would not fit that firearm and were not advertised to fit that firearm.  We are unfortunately unable to process a return due to the time frame, but if the magazines are thought to be defective, we would recommend reaching out to the manufacturer for assistance, as many items have a warranty that is offered by the manufacturer.

  Customer Answer

  Date: 09/26/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I did not buy these from the manufacturer, I bought them from your business.  Truly sad how awful your business has been about this and cares zero about customers.  My son had another order, I told him I will never purchase from your business again, I will buy elsewhere and this order was triple what the return on the magazines (the wrong magazines) would have been.  I don't care to keep wasting my time with this business.

  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:09/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to purchase a $500 gift card for my husband who was celebrating his 80th Birthday. I received a message from Buds on 9/1/25 which said ********
  
  Your recent gift card order was successfully received. However, before your gift card code(s) can be used, we need to verify your information and activate your code(s) in our system. This process takes 2 - 5 business days and you will receive a second confirmation email once complete. We appreciate your order and apologize for any inconvenience.”
  Team Buds
  That was the last I heard from them until I called them yesterday 9/16/25. I was informed that they did not feel they could process my order and when asked them why they said the couldn’t tell me the reason. I had far more money than that in my bank account an 806 credit rating and can think of no legitimate reason they would have to refuse to process my order. Can you help me.

  

  Business Response

  Date: 09/17/2025

  We apologize to the customer for the inconvenience.  We reached out to the customer to discuss what had flagged the order and why we did not feel comfortable proceeding with it at the time, as well as why we typically do not go into detail when discussing those flags.   After reviewing the account information and speaking with the customer, we have informed them that we can continue processing orders for them in the future.

  Customer Answer

  Date: 09/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** **** 

  
  

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• Initial Complaint

  Date:09/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 5th, 2025, I picked up my rifle from BudsGunShop and immediately noticed numerous scratches across multiple components, including the upper receiver, lower receiver, buffer tube, and rail.
  
  They listed and I expected a brand-new firearm to arrive in new condition, free from visible wear or cosmetic damage. The current condition raises concerns regarding both quality control and proper handling prior to delivery with the distributor, NOT the manufacturer.
  
  They refuse to take responsibility. They blamed it on the manufacturer and refused to assist me further. This is not a question of the rifle malfunctioning while operating it. It is a question of the condition of the rifle sent to me by BudsGunShop.
  
  BudsGunShop should of inspected the rifle BEFORE they chose to list it and sell it. The website description and picture do not show the damage on the rifle. This leads to a false advertisement claim.

  

  Business Response

  Date: 09/09/2025

  We are very sorry to hear the customer was not happy with their firearm.  To ensure that the firearms we ship are received as they are shipped from the manufacturer, we do not open or inspect them before shipping.  Due to this, we advise all of our customers to thoroughly inspect the firearm before taking possession of it at their FFL dealer to ensure that if anything is wrong, damaged, missing, or there are any concerns, the firearm can be left with the FFL, and we can assist with a return.  Once a firearm has been transferred, it would be considered used, even if it has not been fired, and we are unable to accept returns for exchange or refund at that point.   After transferring the firearm, it would then be covered under the manufacturer's warranty, which is why we suggested reaching out to them to see if they could provide any assistance under their warranty terms.  Regarding our item listings, the photos and descriptions are stock photos of the model of the firearm; we would not be able to provide photos for each specific item in our inventory.  However, we can confirm that this firearm was factory new when it was shipped out

  Customer Answer

  Date: 09/10/2025

  Complaint: ********
  
  

   

  I am rejecting this response because:

  The business stated that this firearm was “factory new when it was shipped out.” How can they attest to that if, as they affirmed, "...we do not open or inspect them before shipping?

  If the rifle was indeed inspected, please explain how it arrived with extensive damage. The damage is not isolated to a single part—it is visible in multiple areas across the rifle.

  This raises serious concerns about the accuracy of their claim regarding it being in "factory  condition" at the time of shipment and whether they did, or did not, actually inspect it.

  Sincerely,

  ***** ******

  

  Business Response

  Date: 09/10/2025

  We apologize for any confusion.  The factory-new status means the firearm was not pre-owned, used, or refurbished.  As stated previously, we do not inspect firearms before they are shipped out to ensure that all of our items are received by our customers the way they were shipped by the manufacturer.  Due to the potential for items to have defects from the factory or incur damage during transit, we advise all of our customers to thoroughly inspect the firearm at the FFL before taking possession of the firearm so that we can take a return should there be any issues.  Since firearms can be tracked via the serial number once the firearm has been transferred and registered, it is considered used, even if it has not been fired.   It is through the serial number that we can confirm that the firearm was factory-new, as it was not previously transferred to any private individuals, and that the firearm was shipped out by the manufacturer on 5/29/25, where it was then stored before being shipped to the customer's FFL dealer for transfer.

  Customer Answer

  Date: 09/10/2025

   
  
  Complaint* ********
  
  
  
  I am rejecting this response because:

  The business stated that this firearm was “factory new when it was shipped out.” How can they attest to that if, as they affirmed later in their response, "...we do not open or inspect them before shipping?

  You made two contradicting statements. You first stated that it was factory new when it was shipped, but then stated that you do not inspect your firearms before shipping them. In addition, you also stated that you can "confirm" this. Please provide proper documentation of this alleged confirmation?

  If the rifle was indeed inspected, please explain how it arrived with extensive damage. The damage is not isolated to a single part—it is visible in multiple areas across the rifle. The manufacturer warranty will not cover the damaged esthetics of this rifle. 

  This raises serious concerns about the accuracy of their claim regarding it being in "factory  condition" at the time of shipment and whether they did, or did not, actually inspect it.

  Sincerely,

  ***** ******

  Customer Answer

  Date: 09/23/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  The business stated that this firearm was “factory new when it was shipped out.” How can they attest to that if, as they affirmed later in their response, "...we do not open or inspect them before shipping?

  You made two contradicting statements. You first stated that it was factory new when it was shipped, but then stated that you do not inspect your firearms before shipping them. In addition, you also stated that you can "confirm" this. Please provide proper documentation of this alleged confirmation?

  If the rifle was indeed inspected, please explain how it arrived with extensive damage. The damage is not isolated to a single part—it is visible in multiple areas across the rifle. The manufacturer warranty will not cover the damaged esthetics of this rifle. 

  This raises serious concerns about the accuracy of their claim regarding it being in "factory  condition" at the time of shipment and whether they did, or did not, actually inspect it.

  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 09/23/2025

  We apologize if there was any misunderstanding.   As we have stated previously, we did not, and do not, inspect firearms before they are shipped out.  This ensures that everything that we ship out arrives as it was shipped from the manufacturer.  The description of factory new means that the firearm has never been owned before and has not been refurbished, meaning that it is a newly produced and not used firearm.  This can be confirmed via the serial number, and we provided the documentation, which confirmed that this firearm was produced and shipped by the manufacturer on 5/29/25.  This can also be confirmed by the customer by reaching out to the manufacturer with the serial number to check the date of manufacture.  Because items can be damaged in transit or even have blemishes from the factory, we cannot guarantee that a firearm is in perfect condition before it is shipped or when it is received.  That is why we advise all of our customers to thoroughly inspect the firearm prior to taking possession of it so that we can assist with a return for the firearm from the FFL.  Taking possession of the firearm means the item is now used and is no longer factory new, and so we would not be able to process a return on the firearm.  After the transfer is completed, we would recommend contacting the manufacturer of the firearm, as it would then be covered by their warranty.

  Customer Answer

  Date: 09/23/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  As previously stated, the manufacturer denies responsibility of it being damaged and states that it is NOT covered by warranty.

   

  NOTE: Please see attachment.

  
  
  
  Sincerely,
  
  
  
  ***** ******