Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/12/25
  I purchased 4 cases (600 rounds/ case) of the .556 ammo which was being advertised on their website for $0.13/ per round. I called the next day, 3/13/25, to confirm my purchase and they said yes this is correct. Also noticed that my shipping weight was nearly 65lbs so it added up. I received an email from them around midday stating they had a listing error and that product was out of stock. However in the same paragraph they offered the exact same product for a much higher price! They canceled my order was and my money refunded. Claiming it was a listing error and out of stock then offering same exact product for a higher price is a classic bait and switch. This is unfair business practice and it was simply used to entice customers to their website. I have uploaded pictures of pricing that was advertised as well as cancelation email.

  

  Business Response

  Date: 03/13/2025

  We are very sorry for the inconvenience.  Unfortunately, there was a listing error that did occur with this order.  Due to an issue where two items have the same part ID from the manufacturer, we received a shipment of 150 round boxes but they were linked to the case lot item number which was listed as 600 round boxes.  This meant that the price that was reflected on the site was for the 150 round boxes, not for 600 round cases.  We understand the frustration that this error would have caused so we notified everyone as soon as we became aware of the error and offered the 150 round boxes at a discount, if they were interested, and offered a $25 coupon that customers could use when placing a future order.  We have also issued a full refund due to the listing error.  We apologize again for any inconvenience.

  Customer Answer

  Date: 03/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I might have been born at night but it wasn’t last night. This was false advertising and enticement. You used this “listing mistake” as a form of advertisement that pushed potential customers to your site. Do the right thing and honor the pricing. 
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 03/18/2025

  We apologize again for the inconvenience and we understand the frustration.  Unfortunately, we would not be able to provide the 600 round cases as that was not the inventory that we received.  The error was caused due to the model information for the items being the same which caused the inventory to link to the incorrect item in our system.  This means that the price listed for the item was not for the 600 round boxes but for the 150 round boxes, and we would not be able to complete the order.  As per the terms and conditions which states:
  
  "Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions or pictures on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will return the money."

  In addition to the refund we did also offer a coupon that could be used toward a future order and a reduction in the price per box of the 150 round boxes if the customer was interested in purchasing the item at that quantity.  It was not required to do so if they did not wish to continue knowing that the item was 150 round boxes, and the coupon would remain available for another purchase.

  Customer Answer

  Date: 03/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because they are not being honest. 
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a rimfire rifle (tracking number ********) which was shipped on 2/17/25. I order the rifle on my credit card under my name and address. Buds shipped the gun under the name ****** *, In addition, this was changed to the correct name and address and confirmed by email 2/14/25. So, as you can see one billing name and one shipping name This is very unusual in when purchasing a firearm. I called Buds to ask why? they informed me that it was purchased under ******, I asked why it is billed under my name. I asked the lady at customer service to please correct the problem, She then went on to inform me that I would be billed a 25 dollar return fee and then another 25 dollar re shipping fee for an extra 50 dollars. Or she would bill me 25 dollars return plus a 10 percent restocking fee. I would like the 50 dollars refunded as Buds have problem with their electronic ordering as the person paying for the firearm should be the recipient so as to avoid straw purchases.

  

  Business Response

  Date: 02/18/2025

  We are very sorry to hear the customer was unhappy with their order.  Unfortunately, this order appears to have been placed using another customer's account.  We advise our customers not to share accounts to ensure their information is fully secure.  Customers can pay for firearms that are being shipped to other recipients as the FFL would have to process the background check at the time of the transfer.  However, they are only able to transfer it to the customer listed as the account holder, which in this case meant that the customer who paid for the firearm was not the customer who would be able to pick up the firearm as they were not designated as the account holder.  We processed and shipped the order as we received it, and the fees to bring the gun back and reship it out are only in place to cover the costs that would be incurred for having to have the firearm shipped back to us and back out.

  Customer Answer

  Date: 02/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Ordering a firearm on an account with name A and paying with a credit card name B is a error that the company website should mention is not allowed. Bud's firearms were more than happy to accept payment knowing that the names were different and did not caution against this.  Are Buds stating, that I can enter their facility, buy a firearm and have someone else pay for it for me with a third party credit card? I am sorry this is not procedure.  In summary my complaint is that at no time did the website or any person call to question this discrepancy, this is a error of Bud's, and as a result, I feel that I should be refunded the 50 dollars extra that have been incurred.  In addition, if Bud's check their records, they will see that I have made multiple purchases from them over a period of more than a decade. 
  
  
  
  Sincerely,
  
  
  
  ******* ***

  

  Business Response

  Date: 02/21/2025

  Again, we apologize if there was any confusion.  As we stated before the issue is not that there was a second name on the order, but that the order was not intended for the account holder.  Had this order been intended for the customer that owned the account there would not have been any issue.  This would be similar to purchasing a gift card as it is paying for a firearm for another customer, or purchasing the item as a gift.  This would mean that the intended customer was the account holder and only they could pick up the firearm and they would have to pass the background check to do so.  The issue would arise only if the person picking up the firearm was someone else, which is why this order could not be completed.  Unfortunately, instead of creating their own account, the customer used another person's account and rather than putting the order in their name they only updated the billing information, which as noted before, would not change the account information or who holds the account leading to them not being able to pick up the firearm.  The account that was used to place this order was created in April of 2023 and placed one order prior to this order and it only had the name of the original customer.  Unfortunately, we cannot adjust this information once the order has shipped out due to having to have the firearm brought back to update our records, this requires us to bring the firearm back and reship it back out on a new order so that it can be updated.  Unfortunately, bringing the firearm back and reshipping it back out does incur a cost, and due to that, we would need to have that paid to reship the firearm back out.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ITEM: Diana Two-Fifty .177 Caliber Break Barrel Air Rifle
  Model: ******** Condition: Factory New Bud's Item Number: 161611 UPC: ************
  *******************************************************************************************************************
  PURCHASE DATE: Thursday, January 23, 2025
  COST: $167.79 includes shipping insurance
  PROBLEM: the first time I tried it, January 23, 2025, the rifle broke after the second time I cocked it. Now the barrel swings freely with zero tension required for cocking. It is totally non-operable.

  

  Business Response

  Date: 02/11/2025

  We are very sorry to hear that the customer had issues with the item they purchased.  Given the problem the customer had with the item we do recommend the customer reach out to the manufacturer as the item would be covered under their warranty.  We were able to locate the warranty information for the US branch of the company and the warranty form can be entered online here, *********************************, and on that site there is a contact phone number if the customer prefers.  We also want to assist the customer should the manufacturer require that they pay to ship the item back to them for the warranty work the customer can contact us and we would be able to provide a shipping label on their behalf so that the customer would not have to pay a shipping cost to send the item back for repair.  They can reach out to us via the same email or any other method to request the label, we would just need the address information that was provided for the item to be sent to in order to set up the label.  Again, we apologize for any inconvenience but are happy to help in any way we can to ensure that the customer's item is operational.

  Customer Answer

  Date: 02/14/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****
  

  
  

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• Initial Complaint

  Date:02/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gun from their website and it was on a special that came with 5 additional mags; however, those mags were too large to be legal in my state so I removed them expecting that they would send me ones that are legal in my state. When I received the gun, it had no mags at all; basically a gun that cannot be used. I contacted them to see if they will send me the right sized mags and they refused, they refused to give me a credit to offset what I will need to spend to purchase them, and when I asked to return the gun they stated there would be a 20% restocking fee.
  
  I would like them to either send me mags that will fit considering I paid for them, refund me a partial credit of at least $100 so I can purchase at least two that fit, or let me return the gun without the 20% restocking fee and credit me the full amount. If they do not want to do that, they can send the mags that are too big to our local gun shop and they will pin them so they are legal for use.

  

  Business Response

  Date: 02/06/2025

  We are very sorry to hear the customer was unhappy with their order.  When a customer is purchasing an item that has magazines that exceed any capacity restrictions they will be notified that we do have the option to remove the high-capacity magazines so that we can still process the order.  This popup does state the following:

  "Your cart contains a firearm that includes a High Capacity Magazine and therefore is not legal to transfer in the state you selected. We can remove the high-capacity magazine with your consent.
  We don't offer discounts for removed magazines or swaps to lower capacity magazines."

  The reason we are unable to swap magazines or offer a discount for the removed magazines is that we cannot resell any items removed from a firearm.  This means that our cost for the firearm the customer received is the same as if we shipped the magazines.  As for the option of the return.  We did agree we could take a return as the firearm had not been fired, however, the restocking fee is in place to cover both our costs for processing and shipping the firearm, and due to the customer accepting the transfer of the firearm.  By accepting the transfer of a firearm from the FFL dealer the firearm is considered a used gun, which means that upon getting the firearm back we cannot sell that gun as new.  If the customer would like to continue with the return we will be happy to assist with that, but we cannot ship non-compliant magazines, or provide separate replacement magazines.
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fire arm. All fire arms have to be cleared through the an FFL. The gun I was purchasing came back as stolen and buds refused to refund the full amount.

  

  Business Response

  Date: 02/03/2025

  We apologize as it appears there was a series of misunderstandings with this shipment.  We contacted the FFL and confirmed that they did not flag the firearm the customer received as stolen.  The FFL had advised the customer that the reason they would normally refuse a package is due to them previously receiving several shipments where the contents of the item were lost/stolen during transit, not that the firearm or item itself was a stolen item.  In this case, the item was not stolen and the packaging was not damaged.  The most likely scenario was that the shipment was delayed due to the weather and the carrier was unable to make the delivery due to the FFL being closed and they mistakenly marked the return as refused rather than as unable to deliver.  Based on the situation we did reach out to the customer to try to provide this information but were unable to reach them.  We also want to provide a refund for the restocking fee after confirming the reason for the return was due to weather-related issues.  We apologize again for any inconvenience.

  

  Business Response

  Date: 02/03/2025

  We apologize as it appears there was a series of misunderstandings with this shipment.  We contacted the FFL and confirmed that they did not flag the firearm the customer received as stolen.  The FFL had advised the customer that the reason they would normally refuse a package is due to them previously receiving several shipments where the contents of the item were lost/stolen during transit, not that the firearm or item itself was a stolen item.  In this case, the item was not stolen and the packaging was not damaged.  The most likely scenario was that the shipment was delayed due to the weather and the carrier was unable to make the delivery due to the FFL being closed and they mistakenly marked the return as refused rather than as unable to deliver.  Based on the situation we did reach out to the customer to try to provide this information but were unable to reach them.  We also want to provide a refund for the restocking fee after confirming the reason for the return was due to weather-related issues.  We apologize again for any inconvenience.

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this firearm on December 14 of 2024 for a total of $775.08 after taxes. Over a month later, their sales team informed me that my order was going to be cancelled if I didn’t pay the original price of the firearm (over $1200 before taxes). I argued that wasn’t right and I should be honored the price they listed the firearm for and I had already maid a payment on. They proceeded to cancel my order and not honor the advertised price.

  

  Business Response

  Date: 01/24/2025

  We apologize for the inconvenience.  We did receive an order to place a firearm on layaway on 12/14 with the original deposit payment.  After processing the order our warehouse team later noticed that there was a discrepancy.  Due to an inventory linking error, another model firearm was linked to our inventory for the firearm that was ordered.  This inventory error meant that the price that was listed for the item was for a different firearm and model.  Once we became aware of the issue we sent an email and reached out to the customer to notify them of the issue.  We did advise the customer that due to this inventory error, we could either update the price to the correct price and secure the item on layaway, but it would need to be paid before it could ship out, or if they preferred we could cancel the order and provide a full refund for the deposit payment that was made.  The customer opted to cancel the order and the order has been sent to our financing department so that we can refund the deposit payment that was made in full.

  Customer Answer

  Date: 01/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******** ******

  The firearm was listed on sale for a few weeks if not months. Not only that firearm but many of the same firearm in different calibers were listed for the same price. When the sales department contacted me, I was informed that the reason they had to cancel my order was because they had made a mistake on pricing. Never mentioned anything about inventory issues. Therefore I would like to be honored the sales price. Otherwise, I strongly believe the company should be liable for false advertisement.

  

  Business Response

  Date: 01/28/2025

  We apologize for any confusion.  As noted previously the issue was with the price of the item, the cause of the pricing issue was that the inventory was linked incorrectly in our data feed.  This meant that the price that the customer saw was not for the model firearm that they intended to order, and the item that we did secure for the layaway was not that item due to that issue.  Unfortunately, most of our processing is automated so this issue was not caught right away, but once it was we notified the customer of the issue.  The model that the customer intended to purchase was available but the cost was significantly more so we notified the customer that we would need to update the price on the order if they wished to continue, but we understood if they did not wish to do that so we also offered the option of a full refund.  We understand that this error caused frustration and we apologize again for the inconvenience, but as noted in our terms and conditions we do reserve the right to cancel orders with any discrepancies including ones regarding listing errors and pricing errors, as noted below:

  "Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions or pictures on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will return the money."

  Customer Answer

  Date: 01/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******** ******

  That’s exactly what false advertisement is. You posted the firearm for a price and you should honor your customer with such price. It’s the law and every business should abide by it. Mistake or not. Which by the way, I believe there was not a pricing error. Other companies such as Guns.com had the same firearm for the same price during the month of December. It’s a shame Buds Gun Shop refuses to make things right.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was purchased on 1/19/25. An invoice was calculated and paid in full. I discovered that the item had not been shipped on 1/23/25 because they wanted more money. Once the transaction has been completed and payment is made in full. The sell is obligated to ship the item. Price of the item cannot be changed after the sale

  

  Business Response

  Date: 01/23/2025

  We apologize for any inconvenience.  After looking into the order it appears that the price of the firearm had changed while the customer was checking out.  Our website updates pricing automatically based on the current cost of inventory that we are pulling from and in this case it appears that had happened which showed that the payment that was submitted did not cover the final order total.  However, when checking the item on the order today, 1/23, it was showing that we did receive more inventory at the lower price.  Normally, we are unable to update the price of an item on order once it is submitted but we did reach out to the customer to let them know we can make an exception since this order had not been secured at this time.  After updating to the lower cost it still showed a small amount due to be paid, but we worked with the customer and removed the optional shipping insurance after they agreed to that which covered the price difference.  We will process and ship this order for the customer and our financing department will be issuing a refund for the difference since it was showing overpaid by a small amount.  

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (*******) on 1-11-25 for $2089.94 and cancelled the order 8 hours later which is well within their cancellation policy. 3 days after cancelling, the funds were still removed from my account. I have called the Buds help team on 4 occasions. Each time I am told the money will be redeposited the next business day. It seems no one actually looks into the issue and each time I call I get the same immediate answer. My order shows cancelled on their website, so I am certain no product is shipping and they have my funds which they seem to think they don't need to refund. I simply want my money back.

  

  Business Response

  Date: 01/22/2025

  We apologize for any confusion with this order and cancellation request.  This order was placed on Saturday 1/11 and was paid via our electronic check, also known as ACH, payment option.  This payment method does take 5 business days to fully clear, and once the process is started we cannot issue a refund until the funds are deposited to us.  The cancellation request was processed on Monday which would have been the first business day for us to be able to assist and the first business day of processing the payment, which is why the customer would have seen the funds being withdrawn after they submitted the cancellation request.  The order had already started processing prior to the cancellation request being submitted as our order processing team does secure and process orders over the weekend, but those are not banking days so payments are not withdrawn during that time, and would not count as business days for the 5 business day processing time frame for ACH payments.  Once the payment cleared the order would have been refunded to the customer minus the cancellation fees once they could process it.  The payment appears to have cleared on 1/20 and the refund was issued to the customer on 1/21 along with an email notifying them of the refund amount.  The original total for the order was $1,913.59 and that was the amount that was deducted from the customer's account.  The total the customer shows is not the amount paid, but is the order total, with the cancellation fees that applied for the cancellation of the order.

  Customer Answer

  Date: 01/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response.  Today is Jan 23 and the funds have not been deposited in my account.  I spoke with my bank and they have no pending deposits. This response is more of the same, “the money will be returned tomorrow.”  I find it ironic that in today’s modern age they can withdraw funds immediately but almost two weeks later they still cannot return my money.  My request is simple, return my funds and stop saying they will be returned tomorrow.  It would seem Buds is having financial issues, but keeping a customer money without providing a service is not a viable solution.
  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 01/23/2025

  Again, we apologize if there was any confusion.  We did not withdraw the funds immediately.  As stated before all ACH transactions that we process take a full 5 business days to complete.  This means that even though the funds will come out of the customer's account within 24-48 hours, the funds are not deposited into our account until the 5th business day.  This also applies to ACH refunds.  We do not expect the funds to be available in the account as the refund was issued on 1/21.  The funds should show available in the customer's account once the refund has gone through the payment processor and would be deposited back in the customer's account after the 5 business day processing time frame.  We had to wait for the funds to clear into our account before we could issue the refund which is why the refund could not be issued when the order was first cancelled.  Once the funds were deposited into our account, on 1/20 our financing department could begin the refund process on 1/21.  We no longer have the funds as they would have been removed from our account, but they are currently being processed before being deposited to the customer, based on the date of the refund we would estimate they would be available to them on 1/28, as that would be the 5th business day since the refund was issued.
  

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 boxes of PMC bronze ammo for $46.98 + $3.29 tax +$12.77 shipping = $63.04 on 12/26/2024, I call to ask to cancel as they told me on previous call today 3 to 8 business days to ship. I was told there is a 10% cancelation fee for canceling even though never left their premises, I said Indid not see the website but why if they never shipped it, I said will dispute this with my credit card as is my right, ****** and her supervisor **** said they will not refund my money and is keeping the product. I said okay will not didpute **** response was they are not refunding me and are keeping theproduct, kindof like extortion. Thievery on their part. I did file a dispute.

  

  Business Response

  Date: 12/30/2024

  We are sorry to hear the customer was not happy with their order.  We were contacted by the customer with a request to cancel the order.  We informed the customer that we would attempt to stop the order, but as it was already in our shipping department, we would need confirmation from the warehouse they were able to stop this before it was fully processed before we could process a cancellation request.  We also informed the customer that there is a 10% cancellation fee when canceling an order which is in our terms and conditions and was agreed to when going through the checkout process.  This was when the customer stated they would perform a chargeback rather than pay the fees that were agreed to if we were able to stop the item from shipping out.  Due to the customer stating that, and then actually doing the dispute any refund would have to go through their financial institute as we cannot issue a refund once a payment dispute has been filed.  This order was also unable to be stopped as we were informed by our processing department that these items had already been fully processed and could not be canceled at the time but we will start the process to have the items returned back to us.

  Customer Answer

  Date: 12/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this is not what **** the supervisor said, he said it could be cancelled but since I "threatened" to contact my credit card which is my right they are keeping the product and my money. I did say I will not file if they returned my money minus 10% but he said flatly no. The 10% should only be on the product of $46.98 but they would also take it of the tax $3.29 and fed ex of $12.77 which both were not even paid yet especially fed ex. Thievery at best. I read google reviews and what I say about it shows, so many 1 stars. I have contacted my credit card, filed a complaint with the state attorney general and left reviews to go with the many negative reviews of Bud's. 
  
  
  
  Sincerely,
  
  
  
  ******* **********

  

  Business Response

  Date: 01/02/2025

  We apologize if there was any confusion when the customer contacted us.  The customer was initially informed the cancellation fees would apply since the order was being canceled within our advertised processing time frame.  We did advise the customer that the cancellation fee would be 10% and it is based on the cost of the item, not the cost of the order, so the customer was correct when they stated that the cancellation fee would not apply to the sales tax or shipping cost/insurance.  When the customer spoke to our supervisor they had said multiple times their intent to file a dispute with their card company unless we offered a full refund for the order.  At the time we could not guarantee the order could be stopped since it was already processed and in our shipping department it could have been at a point where the order could not be stopped.  However, due to the order being within our standard time frame, the fees would have applied to cancel the order, so we would not have been able to issue a full refund.  We did not advise the customer that we would be keeping their money and the item, we advised them that we would be unable to process a refund due to the statements that they would be filing a dispute.  We cannot issue a refund when we are informed that a dispute would be filed with the payment company as that would not stop the bank or card company from continuing with the dispute which could cause us to issue a refund in addition to the bank reversing the charge.  So we informed the customer that due to the comments they would have to work through their bank for the refund as they stated was their intent due to the fees that would apply.  As the customer said they have submitted that dispute so the refund will be handled between them and their financial institution.

  Customer Answer

  Date: 01/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  If they are not shipping the item and keeping the refund then how can they say they are not keeping the money. Many complaints about them on the internet especially on one consumer site. I did tell ****** and so called supervisor **** just keep the 10% but their answer was once i "threaten" to dispute which was not a threat but my right they can no longer issue a refund asTonyclaimefI would get double refund and **** is a supervisor to say that, not much confudence in Buds for him being a supervisor.

   

  When a company keeps the product and your money, it's usually referred to as a situation where a customer has paid for a product but is not receiving it, often due to issues like a company failing to ship the item, sending the wrong product, or refusing to process a return and refund, essentially "keeping" both the product and the customer's payment; this can be considered a form of consumer fraud depending on the circumstances and local laws. 
  Key points about this situation: 
  Potential legal implications:
  If a company consistently engages in this practice, it could face legal action from customers or consumer protection agencies. 
  What to do if this happens to you:
  Contact the company's customer service to try to resolve the issue. 
  Check your purchase agreement and return policy to understand your rights. 
  File a complaint with the Better Business Bureau or your state's Attorney General's office. 
  Consider disputing the charge with your credit card company. 
  
  
  
  Sincerely,
  
  
  
  ******* **********

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to report false and misleading advertised specials. I have received email advertisements every day for the last week for items . Each day i try to order said items and one in my cart it shows full price. Last ad was 12/28/24 where again showed in cart for full price. I then called store and was told i had to call back monday. Called monday 12/30/24 and was told that first it was in stock but wasn't part of the ad deal, then put on hold to come back and tell me its wasnt in stock. This is still in my cart, i still get ads and reminders that my cart is getting cold? Really just wish someone would have honored their ad and made it right. It should be a crime to do business like that. Item ****** bad advertised firearm...

  

  Business Response

  Date: 12/30/2024

  We apologize for any confusion.  The customer is referring to two separate item listings.  The item that was on sale, Item number ******, is currently unavailable.  If one were to click the item in the ad the customer showed in the screenshot it would show item ****** as unavailable.  The item in the customer's cart is item number ******.  It is a very similar item, as the only difference between the two is that item ****** does not have the same crossbolt safety that is on item ******.  However, all of our inventory is priced based on our cost, and the inventory that we currently have for item ****** did have a higher cost than the inventory that was available for item ****** and that is why it shows a higher cost than the model that was shown in the email and advertisement on our site.