Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a Remington 870 shotgun and first time shot it completely falls apart. BUDS GUNS offered Remingtons information for warranty. I call to find out that they went out of business two years ago. I emailed Buds Gun and was advised they couldn't provide help for the gun they sold me. It's completely defective and we are so lucky no one was hurt in the process of shooting it the first time. They have offered no options for us during this unfortunate event. Buds Guns doesn't back their items sold. I will NEVER recommend them to anyone! This was a experience and shoddy experience for us. Extremely poor customer service!

  

  Business Response

  Date: 10/25/2022

  We are very sorry to hear about this issue with the firearm you purchased.  Unfortunately, this firearm was purchased in 2017 and it was purchased without our supplemental lifetime warranty.  This means that any defects or issues that may occur would have to be covered under the original manufacturer's warranty.  Remington did change ownership but they do still provide warranty assistance for any covered firearms.  Remington does show they still have an active email and phone number to
  contact them for parts and repair requests that can be found on their site: https://www.remarms.com.  However, it is possible that due to the length of time that the warranty coverage has expired for the firearm which would mean that it would not be covered.  If the firearm is no longer covered by the manufacturer's warranty the only suggestion we would be able to offer would be to see if the item could be repaired through a gunsmith.  We appreciate all of our customers and are always happy to assist in any way that we can.
  

• Initial Complaint

  Date:10/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company uses misleading pictures as well as incorrect information on their website they last 2 items that were purchased had totally incorrect model information and photos posted on the site they describe one firearms then post picture of a differant firearm or use an incorrect serial number when confronted they want to charge shipping back plus restock fee which is very unfair for their mistakes!! when transferring a firearm there also a 50 .00 fee the dealers charge plus state fees incurred for background checks which are not refundable as well!! A s retired LEO and former gunshop ffl holder i used Buds for years as did my customers this wasn't and issue 10 years ago i m sure I've transferred over 1k firearms in 17 yeras od business and the new oner of the business uses them still but the quality of service is no longer there! maybe they got to bi to fast but its ashame! I would say look elsewhere for their online sellers Buds isnt what it used to be! ***** ****** former owner **** ******** ************ ********** **** **

  

  Business Response

  Date: 10/11/2022

  In the case of this order the firearm was correctly listed as the Bond Arms Stinger model, but the stock photo we received for the firearm was incorrect.  We do advise that all of our photos are stock photos and may not accurately reflect the item described.  We apologize for the confusion and inconvenience.  Had the firearm not been transferred we would have been happy to bring the firearm back at no cost, and no transfer fee would have been processed.  To that end we ask all customers to thoroughly inspect any firearms prior to accepting the transfer of the firearm because once the transfer is processed, even if the firearm is not fired, the item is considered a used firearm.  Normally, once the transfer has been completed we are unable to take a return of the firearm.  However, in this case we did agree to make an exception due to the photo being incorrect and offered to take a return of the firearm after the transfer was completed.  Due to the firearm now being considered used since it was transferred return fees would apply.  We are also unable to refund FFL transfer costs as those are paid to the dealer not to us.  This policy is on our website and emailed to our customers as noted below:
  

  "VERY IMPORTANT - FIREARM RETURNS!! Please take your time to
  inspect all firearms thoroughly BEFORE proceeding with the transfer.
  Once a new firearm is transferred to you, it is considered used, even if
  un-fired. Consequently, we cannot accept returns on firearms once they
  have been transferred into your possession. Also, we DO NOT reimburse
  FFL transfer fees on returned items."