Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******* I ordered 2 boxes of 50 22 wmr bullets and only received 1 box. They requested photos of my order and I sent and they received them. It’s been a month now and still haven’t received the rest of my order.

  

  Business Response

  Date: 01/24/2023

  We apologize for any delay.  We did receive the information to start the claim process with FedEx and submitted it so that the investigation could begin.  Typically the claim process with FedEx is about 2-3 weeks for us to receive a response in regards to the claim being approved or denied, however, this can change based on the current volume they are experiencing.  After reviewing the customer's order we do show that the claim was processed yesterday, 1/23, and approved so we were able to issue the customer a refund for the ammunition that was lost in transit.  We apologize again for any inconvenience.

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached transcript. that I truly hope you read in full. My previous dealings with Bud gun shop have been good, but not now. There is no customer service! I kept getting emails saying "All gun purchases get free shipping" but mine was not free. False advertising! I originally called on 1/03/23 to check on a muzzleloader I had ordered on 12/29/22. They had stated processing would take 3-7 days. I receive an email saying the order was moved into shipping. Then no other word. When I spoke to Buds the man told me he did not know where it was or when it would it ship!! So I inquired about cancelling the order. I was told there would be a 10% re-stocking charge. I told him I didn't want to pay 10% to cancel it, so keep it on order. I then started a chat session 1/06/22 asking the status. The first person (**** C) said "let me check on that" then abruptly ended the chat session! I then started a new session and got ****** B. After calling him on an incorrect statement he abruptly sent me to **** C. again. Whom did not answer any questions and was very rude. Not to get personnel but his profile picture looks just like he sounded in the chat session. VERY ANGRY! I was told it was cancelled per my request but that's not true. When asked why I hadn't got an email saying it was cancelled and it still showing shipping under my orders. He said it cancelled 1 hour ago. Sorry I BS on that!

  

  Business Response

  Date: 01/11/2023

  We are very sorry for the inconvenience and the miscommunication.  We spoke with the customer on 1/3 regarding this order and advised of our standard processing time frame.  When the request to cancel was received it was submitted to the warehouse to see if the order could be stopped.  Unfortunately, this was done before it was decided to keep the order and that meant that the order did end up being cancelled.  The status of the order would not have been updated until the refund was issued as that is when the cancellation email is sent out to the customer denoting the refund information.  We understand the frustration that this caused and apologize again and we have issued a $15 coupon that can be used toward a future order for the inconvenience.  We also wanted to address the situation with shipping.  We do offer free shipping on all of our firearm orders, however, in this case, the item that was ordered is processed and treated as an accessory as it does not require the same processing and FFL requirements as a firearm.  However, in this case, the item was eligible for our free accessory shipping for orders over $199 dollars.  Unfortunately, there was a system error that caused that to not be applied as it should.  That has been rectified on the order and a refund will be issued by our financing department for the shipping cost.  If there are any questions about this order, refund, or the coupon that would be attached to the account please feel free to reach out to us via our LiveChat service and we will be happy to assist.
  

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and order on 12/31 Order #******* i reached out around the 7th to inquire about how long it was going to take to ship my order because I ordered from palmetto on the same day and my order arrived while the order from buds did not. I was told shipping times were 5-7 ok cool no problem since I was maybe 2 days from the 7 day mark. The next day I get an email saying my order is delayed with no follow up information of eta of shipping. So at this point im trying to cancel and see that a 10% restocking fee may be charge which I feel I should not have to pay because if you are understaffed then that should be made known before people purchaseand no promised shipping date by should be provided. So now, BEFORE I have to dispute this charge for the FULL amount. Im hoping buds does the right thing and issue a FULL refund due to company error! Had I known my order would be delayed I would have NEVER ordered from them because I have heard nothing but bad things about buds. But I know some people get upset and talk bad on a good company but now… I see EXACTLY what they are talking about. Im giving buds the chance to do the right thing and issue me a full refund. If not, I will have to go with my move unfortunately.

  

  Business Response

  Date: 01/11/2023

  After reviewing this order we can confirm that this order was not delayed and did ship out within our standard time frame.  We are sorry to hear that the customer was not satisfied.  However, this order was placed on Saturday 12/31 and with the New Year's holiday being observed on Monday 1/2 this order began processing on Tuesday 1/3.  The order was completed and shipped out as of 1/10 which was the 6th business day after the order was able to start processing.  With the order being processed and shipped out we are unable to cancel the order for a refund.  In regards to the email that was sent out, that was not in reference to an order specifically, as it was not delayed in this case, but was something sent out to customers to let them know that due to the holiday volume that delays are possible on orders.   We apologize if there was any confusion.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for ammo and never got it because after they charged me they said they wanted 200 more for shipping and will not refund my 70$ I have over 200 messages saying they will give me my money back but they keep pushing the date and still have not given me my money back

  

  Business Response

  Date: 01/03/2023

  We are always happy to assist regarding order issues.  However, after checking the all information provided in this complaint we were unable to find any orders or customer accounts linked.  Without that information I am unable to confirm the specifics of the refund time frame as to when it was issued and when it would show back to the original account.  In general once we issue a refund for a cancelled order it takes about 3-5 business days, on average, for a bank or card company to process the refund and show the funds as available for use.  During banking holidays like the ones that were observed recently will delay this process so it may take longer for the funds to be available.  We would be able to provide more specific information using the order number, or the information that is tied to the account so that we can see when the order was cancelled and the refund issued.  We can be reached via our LiveChat service on our website to provide this information Monday - Saturday from 9 AM - 8 PM EST.

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was looking to sell a firearm and buds was one of the places that agreed upon the amount I was looking for. It was a S&W 470 XVR and thr price point was 850.00. After the agreement was made the firearm was sent to them via expedited shipping I had to pay for so I know it was delivered on time. I then got the email stating that they had received the firearm and approved the transaction, they would be sending the approval to their accounting department and they would be sending me a check. At this point it has been over 3 weeks I have not received a check (that I planned to use for holiday shopping) nor is anyone responding to me from the business. I was not given a time frame for when to expect the payment but I feel that the standard is 7-10 days which we are quite far beyond. I would like my payment or I would like my firearm returned. At this point I feel that I have been robbed by this business. I have done alot of business and spent a large amount of money with this place over the last few years and never did I think I would be treated so poorly.

  

  Business Response

  Date: 12/28/2022

  We are very sorry for the inconvenience.  The check for this trade was mailed out on 12/13 and we were able to contact the customer regarding this.  Unfortunately, it does appear that this check was lost in the mail and we can understand the frustration.  We spoke with the customer to confirm that we did have the correct mailing address for the check and our financing department is working to cancel the original check so that we can issue a replacement check.  We apologize again for the inconvenience and if there are any further issues with receiving this payment please let us know and we will be happy to assist.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 23 2022 I ordered (order # *******) a Savage bolt action shotgun model Savage Arms 220 Matte Pepper 20 Gauge Shotgun from Budsgunshop.com. After receiving the gun and reading the operators manual which clearly states "Bolt assemblies are specifically matched to a firearm. Using any other bolt assembly may cause extensive damage to the firearm and/or serious injury to the shooter or bystander". it goes on to say "Before installing the bolt verify that the 4 digits engraved by the extractor match the last 4 digits of the serial number on the receiver". I looked at the bolt and there are only 3 numbers engraved (115) by the extractor and the serial number on the receiver is 1151. Clearly they do not match and it is not correct. I contacted Budsgunshop and the only resolution they offered is for me to contact Savage arms directly. This was sent to me by Budsgunshop.com with non-matching serial numbers and they should rectify it without argument. This gun is completely useless as is.

  

  Business Response

  Date: 12/13/2022

  We are very sorry to hear that the customer is not happy with the firearm.  We were informed of the issue with the firearm after the transfer of the firearm was completed.  Unfortunately, as the firearm was transferred to the customer that would mean that the firearm would be considered a used firearm, even if it has not been fired, which means that we are unable to take a return on the firearm.  After working with the customer we did explain that it does sound very likely that the part is correct due to the manual stating that the bolt should have 4 numbers on it to match the final 4 digits of the serial number.  This could likely be caused by a stamping error.  We recommend reaching out to the manufacturer to confirm if the part is correct or if there may have been an issue with the packaging of this firearm.  If there is an error then it would be something that would be covered under the manufacturer's warranty that comes with the firearm.  We do not open, inspect, or alter any of the firearms that we receive from our manufacturers to ensure that they are shipped out exactly as we receive them to ensure they are covered under the warranty provided by the manufacturer.  This is why we ask all customers to thoroughly inspect firearms at their dealer and if there are any issues at all to not accept the transfer of the firearm and inform us of the issue so that we can assist.  We apologize for any inconvenience but we are confident that the manufacturer will be able to assist with any issues or to confirm the item was shipped correctly.

  Customer Answer

  Date: 12/20/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This gun had been opened and was taken out of the original packing.  I did inspect the gun for any damage…I did not get down to checking individual serial numbers of parts on the gun.  This gun was returned prior to my getting the gun for the same reason.  Buds gun shop knows this.  It says right in the manual if the serial numbers do not match it can cause serious harm or death. The serial numbers do not match and Buds gun shop knew this. 
  I shouldn’t have to chase a manufacturer around when I purchased the gun from Buds gun shop.  They are not honest and I will never buy another thing from them again.  I will make all of my customers aware to avoid BudsGunShop at all cost. 
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They list one price and description as well as picture of the item to which is wrong I've ordered items and I've received something else or I'd be charged a different price there was times the items didn't arrive as wel as I had a magazine and foregrip not arrived and they refuse to make the situation correct.

  

  Business Response

  Date: 12/05/2022

  We are very sorry to hear about the issues with the customer's delivery.  We have explained to the customer that unfortunately the shipping insurance would not apply in this scenario.  We are happy to process claims for items that are lost, damaged, or stolen during transit.  Once a package is delivered correctly we are unable to file a claim for a lost or stolen item.  This package does show proof of delivery with a photo of the customer's door which matches the proof of delivery and photo of another item that was delivered on the same shipment.  When an item is stole after delivery we would always recommend the customer file a report for the stolen item, or items, with their local police department.  As for our inventory we are always updating our information to ensure that it is as correct as possible.  However, we are unable to guarantee 100% accuracy for everything listed on the site as manufacturers can make adjustments without notifying us or a mistake can be made which causes the wrong information to link to a product.  In the event of such errors we do resolve them as soon as we are aware of them and we always take steps to remedy any orders that may have been effected by a listing error.

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Astra A-80 firearms from Egunner auction that is administered by Buds in Lexington KY. This gun was stated to be functional. If a round was chambered it would fire because the hammer will not stay cocked. If a fully loaded magazine was chambered this gun would slam fire until the magazine was empty which could result in a death or injury to anyone nearby. The company will not offer a refund.

  

  Business Response

  Date: 12/02/2022

  We are sorry to hear that the customer is unhappy with the item they received.  This firearm was purchased through a police auction on our Egunner website and the item was noted to be in poor condition but that it appears functional.  Unfortunately, these items are not able to be test fired to guarantee functionality.  This item was purchased on 10/26 and shipped out on 10/28.  The item was deemed to be non-functional at the FFL but the transfer was completed as the customer stated they thought that the item could be repaired.  Unfortunately, with the transfer being completed and conformation that work was done to try to repair the firearm we would not be able to process a return on the firearm.  We apologize for any inconvenience

  Customer Answer

  Date: 12/05/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This firearm will fire full auto without the ability to stop it till it runs out of ammo. That is illegal and I don't want to have the ATF on my case.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 12/27/2022

  Unfortunately, given that the firearm was received over a month before any issues were reported and that repairs were attempted to resolve the issue rather than notifying us of them we are unable to offer an option to return the firearm.  Any repair work or after-market modifications would cause us to be unable to process a return as we cannot know what has been modified on the firearm from the original shipment.   We understand that the firearm is not currently functional but we could only advertise that the item appeared to be functional and we were not able to guarantee functionality.  We would recommend the customer take the firearm to a local gunsmith for review and possible repairs if they are not comfortable keeping the firearm in its current state.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i completed an online purchase of a firearm and accessories for this rifle on 11/20/2022. i received 2 separate shipments, first shipment containing parts and 2nd shipment containing the rifle. rifle advertised as upfitted with scope rail and bipod. received rifle on 11/30. rifle came with scope mount and NO bipod. i immediately did a live chat session with buds and also have a copy of my entire chat conversation which will also support my reasons for filing this complaint. i will also let you know that i am also planning on filing a local court case as i believe this is either a bait and switch or just a flat our breech of sales agreement as i was not delivered what was advertised or what i paid buds for in my order and what's listed in their items description. their idea of taking care of me was for me to mail the rifle back with shipping at my expense and a 10% restocking fee which by the way well exceeds the cost of the missing bipod so they could ship me what i was supposed to receive in the first place? makes no sense to anyone smart enough to figure out their scam.

  

  Business Response

  Date: 12/01/2022

  We have reached out to the customer in an attempt to resolve and explain the situation.  We apologize for the error in the listing and understand the frustration.  However, all of our inventory is priced based solely on our cost and does not reflect accessories or items included with the firearm.  This means that the price that was paid for the item was the correct price for the order reflected the configuration that the item was received in.  Unfortunately, the manufacturer had changed that configuration and we did not have notice to update the listing.  We ask all customers to fully inspect items at the time of the transfer and if there are any items that are missing, damaged, or incorrect to not accept transfer and lave it with the FFL and we can process a return without any shipping costs or fees.  Normally, once a transfer is completed we cannot take a return on the firearm at that time as the firearm would be considered a used firearm, even if it were unfired.  In this case, we did offer to process a return on the firearm even after transfer and the fees were mentioned due to that now used condition.  After speaking with the customer we did offer to waive those fees if he was unhappy with the configuration of the firearm and process the return with no shipping cost for a full refund but the customer refused that option.  We then offered a coupon that the customer could use as an apology for the listing error if they wished to keep the firearm in the configuration that it arrived in but that was also refused.  The customer advised they would only accept the missing items or equivalent value for the items, we explained that was not possible due to the pricing of the firearm being correct for the item that he received.  We apologize again for the listing error and are happy to do what we can to resolve the situation.

  Customer Answer

  Date: 12/05/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i have also submitted a complaint to the kentucky attorney generals office for their review. I will also file in Indiana's small claims court system for my case against the company this week.
  
  
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled veteran that was disrespected by this online business that I have been to in person. I received several Visa gift cards from my employer as a gift for working safely. This is in addition to my salary. I called Budsgunshop.com to confirm that it is possible to use them for a purchase. I then made a purchase using one. I recieved my order and it was fine. A few days later I used them again. Which did not cover the total and I used my personal credit card with the gift cards.
  I then did this again a few days after that. Both charges were deducted from my bank account and I thought I was just waiting on my order to ship. Three days later logged into my account on their website and it said my orders were canceled. There reason was, they are "uncomfortable " with the orders. I tried to offer a solution by proving that the gift cards were bought by my employer and giving them any info they would need about me. They then told me that they don't want to sell me anything anymore, in other words it doesn't matter. I am now waiting on a refund from this business. I understand the situation could be perceived as something not ordinarily seen by this business. That is why I called and asked before I proceeded with the purchase. I destroyed two of the gift cards and don't know if I can replace them.

  

  Business Response

  Date: 11/29/2022

  We are very sorry for any inconvenience.  We are always happy and willing to process orders that are paid via gift cards.  The original two orders that were referenced were paid with the gift cards that were mentioned and were processed and shipped out.  However, following those two orders rather than making payments with gift cards a total of 11 Bud's Gun Shop gift cards were purchased over the course of two days.  This caused the account to be flagged automatically as a fraud prevention process.  While we understand that it may not have been fraudulent purchases we have an obligation to protect our customers and ourselves from fraud and chose not to proceed with these orders and they were cancelled with refunds issued back to the original payment methods.  We apologize again for any inconvenience and we wish the customer the best going forward.

  

  Business Response

  Date: 11/29/2022

  All payments for the cancelled orders were returned back to the original payment methods that were used.  On average it takes about 3-5 business days after we issue a refund for the funds to show back available on the original payment method.  However, it is very possible that due to the holidays that it could take longer for the banks to process the refund and the funds to show available.  Once fully processed by the bank the funds should show back available.  Any refunds for gift cards would go back to the original gift card.   If there are any other questions about the refund process we would be happy to assist the customer regarding their orders via our LiveChat program which can be reached via our website Monday - Saturday from 9 AM - 8 PM EST.

  Customer Answer

  Date: 12/01/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****