Reviews

This profile includes reviews for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
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  TAFS

  PO Box 572632 Kansas City, MO 64157

  

Review Details

• Review fromCurtis T

  Date: 12/22/2022

  1 star
  Poor customer service, no one answers the phone when you desperately need them to, leaving you stranded at a gas station for hours untill you find out another way to resolve issue on your own, I had processed money to go on my efs card got the batch summary and the processed notification on my app, authorized a fuel pump went to pay the bill and got insufficient funds, been waiting at the gas station for 2 hours now untill I paid for fuel off my personal bank wich means the gallons purchased wont count towards my fuel usage agreement with them, as carriers we need to stay on the move as time is money, they will not be there for you when you need them the most, theyre in breach of contract for not providing consumer service so therefore I will not be doing business with them anymore
  

  TAFS

  Date: 01/27/2023

  Hello ******, our client services team is only available from 8-5 CT Monday-Friday. If TAFS advanced funds to your card. you would receive a batch summary statement. If your card is swiping incorrectly, you can reach out to EFS to find out why it will not work. This is also part of the reason we are switching our fuel card provider to Comdata. Thank you.

• Review fromNoel H

  Date: 12/12/2022

  1 star
  F****** company ever they hold your money for no reason i will gp to lawsuit again them never sing with tafs back company the broker said that they call 5 times in a day back customs
  

  TAFS

  Date: 12/13/2022

  Hello ****, your company has attempted to commit fraud against TAFS multiple times. We have also spoken to you multiple times from manager/supervisor level. There is a very good reason we are not paying on your invoices, and will not until we are paid by your debtors.

• Review fromAlex T

  Date: 12/08/2022

  1 star
  They are liars and frauds. They agreed to fulfill an agreement and pushed it off for months and denied calls. STAY AWAY FROM THIS COMPANY AT ALL COSTS. THEY WILL PUT YOU OUT OF BUSINESS AND IGNORE YOU.
  

  TAFS

  Date: 01/30/2023

  Hello ****, our company fulfills any contract that is signed with a carrier. You can also reach our team anytime at ************. It does TAFS no good to run a carrier out of business, as our revenue also stops. Our goal is to help our clients succeed and grow. Thank you.

• Review fromMary G

  Date: 12/07/2022

  1 star
  Terrible company never calls back, wait times are hours to days long then they forget about you. If I could give no star I would. The only reason they get one star is because of our account manager *******. He's accurate, always reply back and is respectful BUT HES NOT IN-CHARGE OF HOW WE GET PAID. The department for CS and for Accounting is by far the worst. I can't wait to get out of my contract with them and leave them forever. NEVER GO TO TAFS!! NEVER THIS IS A WARNING. If you want to get paid on time, or at all go to someone else!
  

  TAFS

  Date: 12/13/2022

  Hello ****, we had a Client Services supervisor reach out to walk you through some of the issues and show you how to avoid them in the future. We hope this resolves everything going forward. Thank you.

• Review fromMELINA A

  Date: 12/06/2022

  1 star
  If 0 stars was an option it would definitely be a Zero!! This company is out to bury your company! They steal money from you, you basically do all the work they are suppose to do and charge you fees for them not doing THIER JOB!! We submitted a termination in time and the DENIED our termination, PLEASE SAVE YOURSELF AND YOUR COMPANY!! Its false advertisement. They are all a lie and no one can answer your questions this company is literally run by the dumbest illiterate people Ive ever had to deal with.
  

  TAFS

  Date: 12/12/2022

  Hello ******, we had a supervisor reach out multiple times and spoke to the owner of the company. We do not steal money, only fail to advance or charge back a payment that is owed to TAFS. Remember, TAFS is loaning money out. If one of your customers does not pay us, or is unresponsive to our collection efforts, we sometimes ask the carrier to get involved. Thank you.

• Review fromJazzmine C

  Date: 12/01/2022

  1 star
  Lousy service cant never get through to anyone, and if you do they are so rude that you wish you hadnt. Double charge you even after broker has paid invoice. Complete jerks in my opinion, will not respond when you try and get out of contract. DO NOT USE THIS FACTORING COMPANY!!!!! Theyre the worst!!
  

  TAFS

  Date: 12/12/2022

  Hello Jazzmine, we are working on the call wait times and you should expect to see improvement very soon. We will listen to these calls regarding your claims of rudeness and handle accordingly. We do not "double charge" carriers. We only charge the fee one time. This is reflected on each Batch Summary Statement. If you would like to get out of the contract, you can refer to section 8 in the contract. Thank you.

• Review fromTiayikafinche B.

  Date: 11/25/2022

  1 star
  ZERO starsThese people are the worse. And seeing all the negative comments, its no hope for me Whhyyy didnt I come here before signing up with TAFs? This has been the worst customer service I have experience ever. I've had my account open with TAFS since September 2, 2022 and I'm already ready to end our agreement. I've been over talked, hung up on. **** and *****, if thats really their names are the worse, just terrible at customer service. I was charged $100 from ********************** because I wasnt aware that ************* paid out a load for $500 we completed automatically . I did my due diligence by calling TAFS and ************* to correct the issue and still I was charged by TAFS. However your company, TAFs, can keep my funds for a weeks, remove my bank account information without my knowledge or consent and then proceeded to hang up the phone while I'm trying to resolve this issues that is obviously causing us problems. ***** was extremely unprofessional that I had to ask her not to over talk me as she is a representative of your company and she proceeds to hang up the phone. ****, well she's just tells you what she thinks you want to hear. She never sent the transaction receipt that she said she would to prove they sent the payment she just lied and said my bank returned it. My bank NEVER received the payment. In actuality the error was from your accounting department who didn't use the correct routing number for wires. When we try to call its hours on hours of waiting and sometimes after holding for so long it just hangs up. I HATE THIS COMPANY AND HATE THAT I EVER SIGNED UP.Someone needs to do something about this business as they are taking other companies money and leaving them stuck. I think some lawsuits needs to be taking place now. Too many people with the same complaints and issues
  

  TAFS

  Date: 12/07/2022

  Hello, we had a supervisor reach out and resolve the bank account issues, and we have also replied to the complaint you filed, as well as sent the funds. The error was because of the legal name on the 1st bank account did not match. Also, as stated in the contract, all payments have to be sent to TAFS from your debtors. Sorry for the inconvenience and please let us know if there are any other issues to resolve.

• Review fromPatrick L.

  Date: 11/24/2022

  1 star
  This people is running me out of business as you all know guys the trucking business is very challenging this days fuel is high and load arent paying plus Im dealing with a 0 star factoring company that will not help you in anyways you could possibly think. Now Im using there fuel card once I get pay from TAFS I pay any bills I can and save the rest for fuel. I did one load I pay for my truck and trailer and fuel up with the rest of the money to finish the load After that I had some leftover fuel I went and pick up the next one I only had $12 left me the previous load I submitted Tafs didnt wanna pay me for it now all my credit cards are maxed out didnt have nobody to call. I asked for a loan to finish the load they denied me I sat in the pilot parking lot for two days with the load on my back I couldnt run because of fuel before a friend came and helped me out this people have no mercy stay away from them now mind you I did the load to pay for my insurance and to renew my license plate they hold all my money because other broker didnt pay them I make sure I got at bottom of it and all those brokers paid and sent me a remittance but still Tafs doesnt wanna pay me my insurance is about to cancel my tag is expired they wanna shutdown my operation now I cant pay no bills Im totally stuck here they running me out of business last year I wanted to leave they said I submitted the letter to late my point is that if Tafs isnt trying to help a business succeed whats the point of being in business. This people have no soul no mercy. You already have your money I need to get pay to keep going and on top of that they forcing to get a loan on money that the broker already paid to them thats some *******moors operation. Please I really need help !
  

  TAFS

  Date: 12/07/2022

  Hello *******, we are very sorry this happened to you. According to our records TAFS paid your company on invoices on 11/29 and released reserves on 11/30 once we were able to confirm payment. We have also had someone reach out again about a loan to help as well. Please keep an eye on your aging going forward so there are no surprises if one of your debtors has not paid TAFS. Thank you.

• Review fromK.Austin S

  Date: 11/22/2022

  1 star
  This company is okay, as long as you don't need to speak with anyone in customer service. You will not get to speak with anyone until they call you back. Which for example I called in the morning they will call you in the afternoon sometime. If they approve a broker, and they don't pay in the time allotted they will charge you, and still give that approved broker a good credit score. I've been with them for a few years, and it's getting worse with them answering a call. I almost forget what I was calling about . Check others before dealing with them.
  

  TAFS

  Date: 12/07/2022

  Hello *****, we are working on the call wait times, and are confident they will improve over the next few weeks, with additional reps completing training and able to take calls. Thank you.

• Review fromCarlos H

  Date: 11/19/2022

  1 star
  The worse company I ever done business with??all I want is a letter if release, I submitted several avenues of ****** days out, I sent certified letter an emails, everything is no reply, they are mobsters. Ive been out of contract since 11-8-22. Factored my last load on 11-5-22. There is no accountability. They have 1.2-5 rating yet they have an A rating. I dont need a dam lie response. Send Hy 5 Trucking Letter of Release. You guys are very unprofessional an unfair. I spoke with the ** of ***** an the ** of Mossouri. You guys have deep pockets an have political connections, guess what, I do to. This is the only platform you answer, so I guess well do our politics here. Ill be waiting on your bs response. Check it out ***** truckers will be waiting an the **.
  

  TAFS

  Date: 12/07/2022

  Hello ******, we have no record of a valid termination on file. Any termination should be sent to ********************************* This account is frozen in legal status as of now because of illegal actions taken by the client. Since this review, the client has asked to start factoring again with TAFS. Once this is cleared up the client will be able to factor invoices again. Thank you.