Reviews

This profile includes reviews for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
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  TAFS

  PO Box 572632 Kansas City, MO 64157

  

Review Details

• Review fromAlexis p

  Date: 12/01/2022

  1 star
  If zero -99 stars was an option that would be my selection. Have been runn*** with this company for over 7 months the s***le worst mistake I have done in my life. This company runn*** like the mob, they dont give two s**** about there customers. Its all about the all mighty dollars and how much they can take from you , people are not exaggerat*** this company will literally put you out for business. Today is 12/01/2022. Just submitted my invoice for payment at 10:30am before the noon time cut off set by them . Shortly after the submitted payment went to reviewed so I called them immediately, no answer. The received the usual 10 minutes wait that never end and requested a call back as offered by the system. Now its 4:27 pm no call back and they pulled my invoice from queue. Now I wont get paid until Monday when I need my invoice paid for Friday to run this weekend this my business it fairly new. This so called company is a f-*** disaster put people out of business with that mob like mentality. Stay far away if your lively hood depends on runn*** your business effectively and profitability.
  

  TAFS

  Date: 12/12/2022

  Hello ******, we had a supervisor reach out, as there was a verification issue on that invoice. We have given instructions on how to get invoices verified before submitting just in case, especially when your rate confirmations are hand written. Hopefully this fixes the issue. We do not want our clients to go out of business, as we only succeed when our clients do. Thank you.

• Review fromJazzmine C

  Date: 12/01/2022

  1 star
  Lousy service cant never get through to anyone, and if you do they are so rude that you wish you hadnt. Double charge you even after broker has paid invoice. Complete jerks in my opinion, will not respond when you try and get out of contract. DO NOT USE THIS FACTORING COMPANY!!!!! Theyre the worst!!
  

  TAFS

  Date: 12/12/2022

  Hello Jazzmine, we are working on the call wait times and you should expect to see improvement very soon. We will listen to these calls regarding your claims of rudeness and handle accordingly. We do not "double charge" carriers. We only charge the fee one time. This is reflected on each Batch Summary Statement. If you would like to get out of the contract, you can refer to section 8 in the contract. Thank you.

• Review fromPhillip M

  Date: 11/30/2022

  1 star
  Very unprofessional, disrespectful, steals, taxes your hard earned money with fees not even listed. This company should be shut down. I have had to file a police report and now seeking legal assistance. They have stolen our money. They refuse to release it. They have blocked us from logging in and removed all our invoices. DO NOT EVER DO BUSINESS WITH THIS COMPANY!!!SHUT THEM DOWN NOW!!!
  

  TAFS

  Date: 12/12/2022

  Hello *******, your invoice was not paid because it was moved to delayed advance due to risk of debtor paying you directly. Therefore TAFS will pay you once the debtor pays us. TAFS has not stolen anything, just chosen not to advance funds to you on that invoice. This can be easily seen in the Client Portal. Thank you.

• Review fromTiayikafinche B.

  Date: 11/25/2022

  1 star
  ZERO starsThese people are the worse. And seeing all the negative comments, its no hope for me Whhyyy didnt I come here before signing up with TAFs? This has been the worst customer service I have experience ever. I've had my account open with TAFS since September 2, 2022 and I'm already ready to end our agreement. I've been over talked, hung up on. **** and *****, if thats really their names are the worse, just terrible at customer service. I was charged $100 from ********************** because I wasnt aware that ************* paid out a load for $500 we completed automatically . I did my due diligence by calling TAFS and ************* to correct the issue and still I was charged by TAFS. However your company, TAFs, can keep my funds for a weeks, remove my bank account information without my knowledge or consent and then proceeded to hang up the phone while I'm trying to resolve this issues that is obviously causing us problems. ***** was extremely unprofessional that I had to ask her not to over talk me as she is a representative of your company and she proceeds to hang up the phone. ****, well she's just tells you what she thinks you want to hear. She never sent the transaction receipt that she said she would to prove they sent the payment she just lied and said my bank returned it. My bank NEVER received the payment. In actuality the error was from your accounting department who didn't use the correct routing number for wires. When we try to call its hours on hours of waiting and sometimes after holding for so long it just hangs up. I HATE THIS COMPANY AND HATE THAT I EVER SIGNED UP.Someone needs to do something about this business as they are taking other companies money and leaving them stuck. I think some lawsuits needs to be taking place now. Too many people with the same complaints and issues
  

  TAFS

  Date: 12/07/2022

  Hello, we had a supervisor reach out and resolve the bank account issues, and we have also replied to the complaint you filed, as well as sent the funds. The error was because of the legal name on the 1st bank account did not match. Also, as stated in the contract, all payments have to be sent to TAFS from your debtors. Sorry for the inconvenience and please let us know if there are any other issues to resolve.

• Review fromPatrick L.

  Date: 11/24/2022

  1 star
  This people is running me out of business as you all know guys the trucking business is very challenging this days fuel is high and load arent paying plus Im dealing with a 0 star factoring company that will not help you in anyways you could possibly think. Now Im using there fuel card once I get pay from TAFS I pay any bills I can and save the rest for fuel. I did one load I pay for my truck and trailer and fuel up with the rest of the money to finish the load After that I had some leftover fuel I went and pick up the next one I only had $12 left me the previous load I submitted Tafs didnt wanna pay me for it now all my credit cards are maxed out didnt have nobody to call. I asked for a loan to finish the load they denied me I sat in the pilot parking lot for two days with the load on my back I couldnt run because of fuel before a friend came and helped me out this people have no mercy stay away from them now mind you I did the load to pay for my insurance and to renew my license plate they hold all my money because other broker didnt pay them I make sure I got at bottom of it and all those brokers paid and sent me a remittance but still Tafs doesnt wanna pay me my insurance is about to cancel my tag is expired they wanna shutdown my operation now I cant pay no bills Im totally stuck here they running me out of business last year I wanted to leave they said I submitted the letter to late my point is that if Tafs isnt trying to help a business succeed whats the point of being in business. This people have no soul no mercy. You already have your money I need to get pay to keep going and on top of that they forcing to get a loan on money that the broker already paid to them thats some *******moors operation. Please I really need help !
  

  TAFS

  Date: 12/07/2022

  Hello *******, we are very sorry this happened to you. According to our records TAFS paid your company on invoices on 11/29 and released reserves on 11/30 once we were able to confirm payment. We have also had someone reach out again about a loan to help as well. Please keep an eye on your aging going forward so there are no surprises if one of your debtors has not paid TAFS. Thank you.

• Review fromK.Austin S

  Date: 11/22/2022

  1 star
  This company is okay, as long as you don't need to speak with anyone in customer service. You will not get to speak with anyone until they call you back. Which for example I called in the morning they will call you in the afternoon sometime. If they approve a broker, and they don't pay in the time allotted they will charge you, and still give that approved broker a good credit score. I've been with them for a few years, and it's getting worse with them answering a call. I almost forget what I was calling about . Check others before dealing with them.
  

  TAFS

  Date: 12/07/2022

  Hello *****, we are working on the call wait times, and are confident they will improve over the next few weeks, with additional reps completing training and able to take calls. Thank you.

• Review fromCarlos H

  Date: 11/19/2022

  1 star
  The worse company I ever done business with??all I want is a letter if release, I submitted several avenues of ****** days out, I sent certified letter an emails, everything is no reply, they are mobsters. Ive been out of contract since 11-8-22. Factored my last load on 11-5-22. There is no accountability. They have 1.2-5 rating yet they have an A rating. I dont need a dam lie response. Send Hy 5 Trucking Letter of Release. You guys are very unprofessional an unfair. I spoke with the ** of ***** an the ** of Mossouri. You guys have deep pockets an have political connections, guess what, I do to. This is the only platform you answer, so I guess well do our politics here. Ill be waiting on your bs response. Check it out ***** truckers will be waiting an the **.
  

  TAFS

  Date: 12/07/2022

  Hello ******, we have no record of a valid termination on file. Any termination should be sent to ********************************* This account is frozen in legal status as of now because of illegal actions taken by the client. Since this review, the client has asked to start factoring again with TAFS. Once this is cleared up the client will be able to factor invoices again. Thank you.

• Review fromaleko v.

  Date: 11/18/2022

  1 star
  just no words terrible company going to out of Business soon bc of them cant get paid, DOT NOT SIGN WITH THEM NOOOOOO YOU NOT GONNA GET PAID NOOOOO YOU GUYS BETTER PAY 3% AND BE SAFE SIDE OR SPEND ALL YOU Nervous there GOOD LUCK
  

  TAFS

  Date: 12/07/2022

  Hello *****, it seems your broker is not paying TAFS back on the money we advanced you. That is why there are charge backs on your account. Please reach out to your broker to find out why they are not paying their bill. Thank you.

• Review fromRonell L

  Date: 11/12/2022

  1 star
  *************************** THIS IS THE WORST FACTORING COMPANY PLEASE good people for you and your family DO NOT use this company for factoring! Tafs has been taking thousands of dollars from me and putting it in RESERVES and telling me that they do not know how I can receive my money back even after the broker has paid Tafs! I WISH I HAD NEVER USED TAFS FOR BUSINESS PARTNERS! TAFS WILL LITERALLY RUN YOU OUT OF BUSINESS! I cannot wait to leave
  

  TAFS

  Date: 11/16/2022

  Hi ******, we had a supervisor reach out to help with a payment fix that caused your residual balance to go negative. They also showed you how to get those funds back. You can simply request your reserves balance through the app or client portal. We apologize for the issues and hope we can help get your account in order ASAP.

• Review fromKhadijah P

  Date: 11/11/2022

  1 star
  If I can give them 0 Stars I would! I havent been with them 30 day and I dont like them they are unreachable which is unprofessional because they have your money seem to me like after contract signed you get no more communication from them, but when they want you to sign up they call you every day to big you! Also they have hidden fees I had security interest fees taking out my two payments I had from them so far paid out to me the agent alley ******** told me the payment only comes out my first payment as well just like they have told others in the past as I read the reviews!!! Definitely SCAMMERS DO NOT USE THEM! HIDDEN FEES HIDDEN FEES! RUN FROM THIS COMPANY FAST VERY FAST! If we are all complaining in these reviews on the same issues then clearly THEY ARE THE PROBLEM!! I am reporting to better business bureau IN THE MORNING! Dear Tafs please dont respond with BS Lies about superviser will call me or you dont no know this email to link the account with you all to fix the problem BECAUSE THE ONLY PROBLEM YOU ALL SHOULD FIX IS FIBBING AND SCHEMING PEOPLE INTO YOU ALL CONTRACT HAVE A GREAT DAY TAFS REP
  

  TAFS

  Date: 11/14/2022

  Hello ********, we are having a supervisor reach out today, 11/14/22 to *******. We don't have an account with your name as authorized employee on file. All of our fees are disclosed in the agreement, and security interest fees are passed to the carrier in order to file the *** with your state at the beginning of the contract. Those fees are usually only charged on the first few invoices unless the state takes longer to bill. We advise all carriers to review the agreement, and ask questions before signing. Thank you.