Reviews

This profile includes reviews for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
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  TAFS

  PO Box 572632 Kansas City, MO 64157

  

Review Details

• Review fromMichelle H

  Date: 08/04/2023

  1 star
  I did not choose TAFS, they bought out ***************************, which I loved working with MHC they were always available and willing to help. However TAFS required I factor all my loads, where MHC did not and even sent letters to all the companies I haul for, insuring that I didn't get paid directly. I have now been able to separate myself from them as of Sept. 2021, THANK GOODNESS, However some brokers still have sent payment to them even after the NOR was forwarded to them and yet TAFS has not returned the funds, They do not respond to emails, they do not let you actually speak to anyone in the appropriate department, only customer relations and they state they cannot help or even have access to it in their system. I have asked to speak to management and was told that they also do not have phone numbers for me to speak directly to them. Customer relations just said maybe I should have the brokers contact them directly, yet even ********************* cannot get any responses from TAFS.
  

  TAFS

  Date: 08/16/2023

  Hello, we have reached out via ******************************** to get remittance information on the payments in question. Our policy is to automatically refund any payments back to the broker/debtor if the client is no longer with TAFS.

• Review fromIsaac M

  Date: 08/03/2023

  1 star
  TAFS FACTORING is one of the best scam that you will face and they do it legally with states laws and federal laws supporting them. 1). I didnt sign yet they will put lien on me and my business with with these companies FIRST CORPORATE SOLUTIONS and CT CORPORATE SOLUTIONS. TAFS wont tell me. When I asked these companies to reveal the identity of companies that put lien on my business. they refused to reveal these companies names. After I signed with TAFS these lien suddenly disappear. I didnt owed them any money. 2) TAFS have great workers that are well train to sweet talk to you all great programs they have if you factoring contract with them. After I sign with them that was the beginnings my nightmare.3) After I signed with them they sent me two fuel cards. They told me to activate them which I did. They have all kinds discounts you need fuel and tires and breakdown. The cards never worked. When you called them they want you to call fuel department but Dont put your hope up. The fuel cards dont work. These fuels cards are prepaid. 4). They 3% from the invoice was a lie but it is 42%. 5). I submitted to TAFS my invoice $1700. I have to download their apps and do it from it. First they told me I submitted $200 on my bank that was a lie. and I resubmitted it for the rest of the invoice price. They told me it was the money was fuel card that was another lies. 6). I kept calling them and sometimes I spent 9 hours on the phone waiting for someone to answer the phone. Two months later i called to terminate my contract with them. They want me to sign more papers and I refuse because I still didnt get pay for $1700. Finally they agreed to payed me of the $1700 they paid me *******. They stole $670.89. I asked them why they said it is background check and security. 7)THEY NEVER KEEP THEIR WORDS WITH ALL THEY COMPLAINTS, THEY WONT RELEASE YOU FROM THE CONTRACT. THEY WILL KEEP FOR A YEAR OR MORE AND STEAL YOUR MONEY
  

  TAFS

  Date: 08/09/2023

  Hello *****, we had a supervisor reach out to discuss and attempt to resolve any issues. All fees are included in the contract. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. Thank you.

• Review fromKevin R

  Date: 07/29/2023

  1 star
  Run. They force you to use their fuel card or pay extra fee, their fuel card is not good. They force you to use four kites tracking. It takes a long time to reach anyone with questions and when you do, there is a language barrier. They are very slow processing invoices and will not process until broker responds. I have been with them for 8 years, doing 2m-3m gross per year and we are pulling our account with them. We had 7 trucks also leased from their other company, One Leasing which is another joke. These folks are going to continue to loose large accounts such as mine as the impose more ridiculous restrictions.
  

  TAFS

  Date: 08/16/2023

  Hello *****, we had a supervisor reach out to discuss and attempt to resolve any issues. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. For additional help, please call Client Services at ************. Thank you.

• Review fromGinny L

  Date: 07/19/2023

  1 star
  TAFS started out being a decent factoring *** in 2010 when our business signed on .Our company was fully funded at the time .I have been since 2022/April-July trying to get a release letter to no avail.Over the years they have gotten rid of the personal reps ,client services can't help with hardly anything and dictating what tracking company to use ;when that is a violation of our contract.This Company has deteriorated into a non caring ,greedy agency that changes rules to suit themselves .We do not owe them anything all of our loads have been paid ,by no help from TAFS because eveytime there was a problem I had to fix it; EX. they were not getting paid for a detention load I called the company and TAFS was sending a blank invoice, once I had a bill with a amount on it, the was paid right away.I got a condescending phone call from TAFS Supervisor ************ wanting to know why we were not putting loads through . I explained there were some medical issues being addressed before we would run again and I also sent a letter to TAFS to get my release letter that was signed for by TAFS . ************ said I would get the letter in **** ,now I gave them notice in April and July 2022. I just want my reserves returned and a letter of release and I was told after they recieved my letter and signed for July 7 I would get my letter. No Way should it take a year to get my letter and my reserves being Held.If I could a minus star for rating I would
  

  TAFS

  Date: 07/27/2023

  TAFS management has reviewed this and reached out directly to the carrier. This is now resolved. Thank you.

• Review fromTroy A

  Date: 07/14/2023

  1 star
  It is incredibly sad that I have to be writing this review because when I signed up with Tafs I thought they were a good and professional company! Almost one year later my stress level and blood pressure is through the roof due to this company. They are very unprofessional, they charge you to do their jobs for them and not to mention how rude they are when you express your concerns for them not following through on what they promise in the contract!This company has charged back loads that they were paid for before the charge back. They also invoice a broker incorrectly and then did not take accountability when they did not get paid for almost 4 months when the broker reached out to let them know the problem they did not even reply to the broker, I had to be the one to figure it out and now the broker has sent out the funds they still are holding on to funds. I do not want to deal with this company, their lies and lack of care for their clients anymore. They refused to let me go and said the contract will be automatically renewed and I cannot risk my health dealing with TAFS anymore. I cannot get anyone to call me on time I always have to be waiting for 24hours to 48 hours for a "supervisor" to read what is in their system and offer little to no help!IF you want your company to succeed don't sign up with this factoring company!
  

  TAFS

  Date: 07/20/2023

  Hello ****, we had a supervisor reach out multiple times to discuss and attempt to resolve any issues, but they have been unable to get a hold of you. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. For additional help, please call Client Services at ************. Thank you.

• Review fromJames M

  Date: 07/12/2023

  1 star
  No transparency here. every invoice gets slammed with new large fees close to $100 customer service won't help you out but only feed more lies.you hold for an entire day waiting for an opportunity to speak with someone who hangs up on you.your locked threw ucc lein from day one that tour forced to pay. I urge you to stay away from Tafs
  

  TAFS

  Date: 07/17/2023

  Hello *****, we had a supervisor reach out to discuss and attempt to resolve any issues. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. For additional help, please call Client Services at ************. Thank you.

• Review fromKhaled S

  Date: 07/10/2023

  1 star
  They are scammers they charge me $1300 handling fees I m going to take them to court The got paid from broker and the said we dont receive them yet I advise any one if you want to keep your money away from thieves dont get TAFS If there are zero star that what they deserve
  

  TAFS

  Date: 07/18/2023

  TAFS management has reviewed this complaint. To clarify, this handling fee is not being charged to the carrier/client, and it is not being charged for paying off the open accounts receivable and obtaining the release in connection therewith. This fee is charged to the other factoring company for the additional administrative services and risk incurred by TAFS in connection with the buyout agreement. This situation is now resolved and a release letter has been sent. Thank you.

• Review fromLaura V

  Date: 06/25/2023

  1 star
  I can't give zero Stars so I have to give one. Stay far away from this company! I really wish I would have looked at the reviews on here before I signed up. I write this in hopes to help others. They strong arm and threaten their customers. Which include threatening emails and phone calls if you don't factor enough. They do not like my hauling confirmation sheet (the company is on their approved list to factor) so they will not pay me until the company pays them and then it's a week to two weeks after (35+ days) and they still charge me a factoring fee. I have emailed and spoken with their "customer service" AND "management" NUMEROUS TIMES, I have provided all necessary documents and they will not call me back email me back or help me. They just ignore me. Currently they want to be linked up with your ELD provider so they can track you. They CANNOT do that per FMCSA. They have no rights to your ELDs. FMCSA said we need to get the consumer protection people involved. They send email stating that if you do not sign up for this tracking software your invoices will take an even longer period of time to factor. Also if you do not give them notice within the 90-day time period, you will be forced to stay in contract for another year. I missed it by 2 days. **************** is rude, threatening,and basically non-existent. I actually had a young lady raise her voice at me, I was shocked, " I am the reason you get a paycheck I thought to myself." I do not have enough characters on here to write all of the things that are completely wrong and disturbing about this company!!!! I just don't understand how they're not shut down when every single review on BBB is like this. You feel like you're going around and around in circles with these people and you get absolutely nowhere. If I can help just one other person to not get trapped with this company I feel it's a good day. "UNETHICAL FACTORING" should be your slogan.
  

  TAFS

  Date: 07/05/2023

  Hi ***** Thank you for your review and feedback. Based on our discussions with our debtor portfolio team, it appears the documentation issue with your debtor has been resolved. The team confirmed they provided you with instruction on submitting those accounts and we have added a special instruction for those invoices. We apologize for the delay in resolving the matter and hope you are satisfied with the resolution. If you need further assistance, please do not hesitate to reach out to us. Thanks and be safe!

• Review fromShahzeb J

  Date: 06/16/2023

  1 star
  Basically they stealing money from drivers, who drive hard to make money go far from family, they dont explain and send any notices, they take money from reserve. They dont pickup phone right away. Bad service and bad experience with them. I didnt read when I sign. It is nightmare working with TAFS
  

  TAFS

  Date: 06/27/2023

  Hello *******, TAFS management has been in contact with you regarding the mentioned issues and have resolved them. Thank you.

• Review fromMichael S

  Date: 06/15/2023

  1 star
  Can someone help me to free myself from this company I have my contract end this month and have requested for termination letter They are ignoring my request never heard from them
  

  TAFS

  Date: 06/19/2023

  Hello *******, according to our records, we have not received a proper termination from your account as of *******. Please review your contract, section 8 and submit termination requests to *********************************