Reviews

This profile includes reviews for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TAFS has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TAFS

  19865 W 156th St Olathe, KS 66062-3521

  
• 

  TAFS

  PO Box 572632 Kansas City, MO 64157

  

Review Details

• Review fromShaqel N

  Date: 07/26/2024

  1 star
  Just like most there reviews. They are nice at selling you a dream to think they here to help you and your business . they are praying on people that are getting there authority up and running just to get you to sign up with them just to put a UCC lien on your business .. the manger was acting like they had no bad reviews. Which you can see all for yourself on BBB. They literally sitting in there offices checking online and calling everyone that got there authority up and running just to put a lien and bully you to stay with them. It’s all a scam. Just like they like to leave the message we only succeed if you succeed but are actually putting people in a bind. Don’t got time for all the bad this company is doing to people. I just want out before they end up doing me just like everyone else.
  

  TAFS

  Date: 07/30/2024

  Hello Shaqel. We had a manager reach out to see what the concerns are and attempted to resolve. Your company signed a contract to work with TAFS in February, which gives TAFS permission to file a UCC. Your company has not yet attempted to factor an invoice as of yet. We truly only succeed when our clients do. Please let us know when you are ready to factor and our Client Experience team will be happy to help. Thank you.

• Review fromTiberiu S

  Date: 06/19/2024

  1 star
  Its been almost a year away from Tafs. We were able to finally get out of the contract and has been the best decision ever made. Tafs agreed on allowing us to have another factoring buy us out. Our new facoring purchased every outstanding invoice from tafs however few brokers around 20 decited to send money to TAFS since the NOA was send ititially by tafs. I collected most of them but there's still money that brokers are stating that payment were sent to tafs, not to mention that broker are stating that payments were sent out before the buy out even occured. After almost one year we are unble to collect payment. I blame tafs and brokers ( brokers are not much more help either ) however TAFS wont even communite with us anymore. They collected money and wont tell us where the payments are or if they were sent back to the broker ( there might be something in the contract that says they dont have to answer to us anymore but not sure). Overall, Tafs is bad business, they do no apply payments correcly, terrible communication from RS, TOOO MANY charge back almost weekly, where here at the factoring we have maybe around 10 in almost a year. I rather wait 30-90 days to get paid directly from the broker than do business with TAFS ever again.
  

  TAFS

  Date: 06/20/2024

  Hello Tiberiu, We had our team look into this and we are in the process of reviewing any outstanding payments that were sent back to brokers and/or forwarded to the new factoring company. Please reach out to us at **************** for further updates or communication and they will get you taken care of. TAFS has made several changes in the last 6-8 months that have resulted in a much improved client experience, and we will continue to focus on making this better. Thank you.

• Review fromFrancisco J T

  Date: 03/15/2024

  5 stars
  I’ve been working with TAFS for over 2 years since starting my business. To succeed everyone has to be responsible and take responsibility for their own business. Now, There has been ups and downs and bumps on the road. There are different types of agents I have dealt with and in my experience with customer service, some lack patience, knowledge and absolutely don’t show caring for us customers on our daily request or questions regarding invoicing needs. There are others who are very knowledgeable, care and go above and beyond. An example is Ingrith, Ingrith is the right person for attending us customers, she has demonstrated capabilities that other agents may lack, like patience, knowledge, care, and most importantly service. She makes you feel like family, she weekly checks on you one on one for any discrepancies you may have regarding invoice, compliance or any other type of concern you may have. I’m absolutely fortunate to have her help, because I have stopped struggling finding an agent that can have my invoicing running up to date with no backpays and most importantly keep everything up to date. Ingrith has demonstrated incomparable work ethic, outstanding customer service, communication skills, technical knowledge, problem solving, tenacity, just to name some of her qualities and skills. TAFS I recommend coming from a customer that have not turned its back and have given you an opportunity and that has not quit on you guys, and vise versa, hire more agents like Ingrith. She is the right agent for the position!!!! Five Star is because of Ingrith!!!
  

  TAFS

  Date: 06/20/2024

  Thank you for the feedback and great review Francisco!

• Review fromWilliam D

  Date: 03/08/2024

  1 star
  Terrible customer service department which is locate in South America.
  

  TAFS

  Date: 03/18/2024

  Hello Bill, we had a supervisor reach out from our collections team and believe this issue has been resolved. Please remove the review at your convenience. Thank you!

• Review fromCh G

  Date: 03/01/2024

  1 star
  Title: Unpleasant Experience with TAFS Customer Service
  
  I recently had a disappointing experience with TAFS regarding their customer service. My encounter with their representatives left much to be desired, and I feel compelled to share my experience.
  Upon contacting TAFS to request a release letter, I encountered a significant lack of professionalism and customer care. The primary issue arose when they informed me that I couldn't receive my release letter until I provided additional documentation that was entirely unrelated to my Factoring account. This request seemed unreasonable and added unnecessary complexity to a straightforward process.
  To make matters worse, I received an email stating that my cancellation request did not comply with the terms of the Factoring Service Agreement. According to them, I failed to submit the request within the specified timeframe of 90 to 120 days before the expiration of the current term. My contract is set to be renewed in July 2024, and rather than addressing my concerns, they insisted on enforcing the terms strictly, refusing to allow any flexibility.
  During my interaction with TAFS, they not only demonstrated a lack of professionalism but also refused to allow me to speak with my Factoring Servicing Manager. This added an additional layer of frustration and hindered any attempts to resolve the issue amicably.
  To make matters worse, despite having worked with several companies, I have yet to receive payment as of the current date. This not only raises concerns about their customer service but also the efficiency of their overall operations.
  In summary, my experience with TAFS has been marred by poor customer service, unreasonable demands, and a lack of willingness to address genuine concerns. I hope that by sharing my experience, others may be better informed when considering their services.
  
  

  TAFS

  Date: 08/15/2024

  TAFS management reached out to resolve this and the carrier indicated they would remove this review on 3-4-24, This was resolved, but the review was not removed.

• Review fromSeema A

  Date: 02/26/2024

  5 stars
  We work with Tafs’s last 2 years and MS.Ingrith is the best best person she always help us and she always there whenever we need help.She’s the best person .
  

  TAFS

  Date: 02/27/2024

  Thank you for the five star review Seema! We are glad Ingrith has been able to help, and we hope to help you grow even more in the future!

• Review fromChristopher H

  Date: 02/23/2024

  1 star
  Sales rep fully aware I was brand new to the industry and had no mentors, he preyed on me and got me under contract. That sales rep Kyle Marriot was fired for being a greasy salesman, they know he hosed me and won't terminate my contract. Worst company ever, will not ever do what's right only what helps them survive. You only have a 30 day window per year to cancel or they screw you and renew your contract without sending you anything making you aware it has been renewed. They also filed a UCC1 with state of WI, this is typically used when you have a loan. UCC1 definition "A UCC-Uniform Commercial Code-1 statement is a legal notice filed by creditors to publicly declare their rights to potentially obtain the personal properties of debtors who default on business loans they extend. " EXPLAIN WHY A COMPANY PAYING ME FILES THIS? BECAUSE THEY WANT TO TAKE YOU FOR EVERYTHING THEY CAN IF YOU BREACH THEIR **** CONTRACT.
  They also reached out to a carrier without notifying me sending them a NOA the day after I sent an email to cancel my contract. Not coincidence, they are malicious and will never do what's right only what allows them to survive another year, DISGUISTING.
  

  TAFS

  Date: 03/01/2024

  Hello Chris, team members have spoken to you to get you set up, and managers have listened to previous phone calls and done a full review. All factoring companies file UCC's, as part of the contract. You are currently under contract with TAFS and we are happy to factor your invoices until properly terminated. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. Thank you.

• Review fromMartin D

  Date: 01/18/2024

  1 star
  This are worst people in the face of the earth "they'll put lean on your company first change they get be careful don't even try it bunch of liers" especially that so call juanito"
  

  TAFS

  Date: 02/27/2024

  Hello, we had a supervisor reach out to discuss and attempt to resolve any issues. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. For additional help, please call Client Services at 913-393-6110, option 3. Thank you.

• Review fromKenney S

  Date: 12/18/2023

  1 star
  I'VE FOLLOWED ALL PROCEDURES,SUBMITTED REQUEST NOT TO RENEW IN 2024 MY CONTRACT IS UP HAD TO DO ALL FOOT WORK TO CLOSE OUT PROCESSED LOADS. BUT THEY DON'T ALLOW BUYOUTS .I CAN'T FIND ANYONE TO ASSIST! SIGNED AN SUBMITTED AUTHORIZING NEW COMPANY AS MY FACTORING COMPANY, AND THEY WON'T REPLY TOO THEM NOR ME, I WAS TOLD CLIENT MANAGERS GO ON RENEW MY CONTRACT AN ALL MY PROBLEMS WILL BE SOLVED. BY ALL MEANS I WON'T REFER THIS TOO ANY CO THEY WILL HAVE YOUR COMPANY IN FINANCIAL BANKRUPTCY, CALLED TODAY AND WAS TOLD ALL TRANSITIONS ARE BY EMAIL, BUT NO RESPONCE . THEIR WERE (20 INSTANCESES OF FELLOW FRIENDS HAD SAME SITUATION,RESULTED IN DOING LOADS UNDER TABLE FPR LESS JUST TOO PAY THERE BILLS
  

  TAFS

  Date: 12/19/2023

  Hello Kenneth, our team has responded to your request and the other factoring company regarding the buyout today (12/19/23), but we still need your signed authorization form to move forward with communication and the buyout process (this needs to be send to [email protected], and as of 3:00 pm CT on 12/19/23 it has not been received). Please complete the form so we can move forward. TAFS does execute buyouts and your contract was properly expired so there will be no renewal. Thank you.

• Review fromIdalexis F

  Date: 11/06/2023

  1 star
  I received a message about a load that TAFS has not been able to get paid because the broker is not answering their emails. I called the broker and they were missing one of the BOL's and I quickly reached out to the receiver and sent back the missing BOL to the broker. It hasn't even been more than 60 days and TAFS is charging me back the full amount because the broker is not answering their emails??? but I was able to speak with the broker over the phone and everything, this people do not go above and beyond they do not care about their costumers and I thought that my contract states that it needs to pass 120 days to get a charge back why am I getting it 60 days after???
  

  TAFS

  Date: 02/27/2024

  Hello, we had a supervisor reach out to discuss and attempt to resolve any issues. TAFS only succeeds when our clients succeed, so our goal is always to provide the best client experience. For additional help, please call Client Services at 913-393-6110, option 3. Thank you.