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Business Profile

Collections Agencies

Synerprise Consulting Service

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Synerprise Consulting Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with synerprise consulting se. I do not have a contract with them and they did not provide me with the original contracted I requested.

      Business Response

      Date: 04/11/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have been unable to verify this debt with the creditor.  This matter has been canceled and removed from our office.  A request has been made to have this removed and deleted from the three major credit bureaus.  

      Customer Answer

      Date: 04/11/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,


      ******* *******

    • Initial Complaint

      Date:03/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable to T**** ****** LLC. I do not have a contract with Synerprise Consulting Service, they did not provide me with the original contract as I requested and validation on 02/01/2024. Synerprise Consulting Services has violated laws and my rights by failing to provide the necessary documentation within the 30-day period, as required by law. According to FDCPA 15 USC 1692g a debt collector must send written notice within five days of the first communication with the consumer about the debt and must include a statement that the consumer must respond within 30 days (they did not provide it to me). Within 30 days of receiving the validation notice, if the consumer disputes in writing any portion of the debt, the collector must STOP all collection efforts (they did not). The collector must also provide the consumer with the name and address of the original creditor (they did not provide it to me) and the current creditor.

      Business Response

      Date: 03/21/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have since canceled and removed this account from our office and have requested that this matter be removed from the three major credit bureaus. 

      Customer Answer

      Date: 03/21/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ******** that it would remove the account from their office, also to have them removed from all three credit bureaus and find that this resolution is satisfactory to me.

      In conclusion, I ask the company of when can I expect the timeframes for these removals? 



      Sincerely,



      ******** *******

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CORNERSTONE PHYSICIAN PARTNERS, I do not have a contract with collection agency SYNERPRISE CONSULTIN, they did not provide me with the original contract as I requested.

      Business Response

      Date: 03/26/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have been unable to verify if the amount owed is accurate with the creditor.  We have since canceled this account out of our office and requested that the three major credit bureaus remove and delete this matter from their records. 

    • Initial Complaint

      Date:03/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with U.S. ANESTHESIA PARTNERS . I do not have a contract with SYNERPRISE CONSULTING SE they did not provide me the original contract as i requested.

      Customer Answer

      Date: 03/08/2024

      Yes I ***** ****** submitted this complaint 

      *********. No 3rd party Associate 

      Business Response

      Date: 03/12/2024

      Please be advised that Synerprise Consulting Services, Inc. just received this notification on 3-12-24, but the complaint states was submitted on 3-6-24.  We will require an additional 2-4 weeks to investigate this matter and will respond here after our review.

      Business Response

      Date: 04/04/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate and a request for the signed release can be made to the facility, ******** ****** Hospital- Pinecroft.

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with this debt with ******* emergency management I do not have a contract with SYNERPRISE CONSULTING service they did not provide me with the original contract as requested and the documentation that proves the amount that i allegedly owe every transaction with my signature leading up to the alleged amount.

      Business Response

      Date: 02/20/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have been unable to verify that the amount owed is accurate.  We have since canceled the account out of our office and a request has been made to have this matter removed and deleted from the three major credit bureaus. 

      Customer Answer

      Date: 02/21/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ******

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt, $682.00 with Synerprise Consulting Service. I do not have a contract with **** ******* ***. They did not provide me with the original contract as requested.

      Business Response

      Date: 02/20/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor, **** ********** ********, that the amount owed of $682.45 is accurate.  A copy of the signed release can be requested from the facility, ******* ********* ********.  The consumer referenced **** ******* *** in their complaint, but we don't have anything under that name and are not associated with them. 

    • Initial Complaint

      Date:01/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ***** ********* ***, am not liable for the alleged debt with SYNERPRISE CONSULTING. I do not have a contract with SYNERPRISE CONSULTING, and they did not provide me with the original contract as requested, nor did they advise me of my rights to dispute the alleged debt.

      Business Response

      Date: 01/23/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is correct.  A copy of the signed release can be requested from the facility where services were provided.

    • Initial Complaint

      Date:01/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from SYNERPRISE CONSULTING on my credit report. It says it was opened on 11/1/2019 for $2,295 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

      Business Response

      Date: 01/17/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have previously verified with the creditor that the amount owed is accurate.  This was from a medical visit on 6-27-19. 

      Customer Answer

      Date: 02/26/2024

      I received a notice that I have a collection from SYNERPRISE CONSULTING on my credit report. It says it was opened on 11/1/2019 for $2,295 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

      Business Response

      Date: 03/26/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  In addition to verifying that the amount owed is correct with the creditor, the patient can request a copy of their signed release from the facility, HCA Houston Northwest.  The date of service in question is from 6-27-19. 

    • Initial Complaint

      Date:01/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **** ********** ********. I do not have a contract with SYNERPRISE CONSULTING, they did not provide me with the original contract as requested.

      Business Response

      Date: 01/18/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  A copy of the signed release can be requested from the facility, Medical City - McKinney.  

      Customer Answer

      Date: 01/20/2024

       

      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ***** ******

    • Initial Complaint

      Date:01/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with ********* ***** ** ***** *****. I do not have a contract with Synerprise Consulting Service. They didn't provide me with the original contract as requested.

      Business Response

      Date: 01/09/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified that the amount of $1,396.80 is accurate and a request for the signed release can be made to the facility, ****** ******** ****** **** ******.  As a courtesy, we will request that this matter be removed and deleted from the three major credit bureaus.  

      Customer Answer

      Date: 01/09/2024

       

      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ****** *****

    Synerprise Consulting Service is NOT a BBB Accredited Business.

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