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Business Profile

Collections Agencies

Synerprise Consulting Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Synerprise Consulting Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SYNERPRISE CONSULTING SE, I do not have a contract with SYNERPRISE CONSULTING SE, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/12/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  The consumer should contact the facility, S**** ********* Hospital, to request a copy of their signed release.   

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 2, 2023 Synerprise Consulting Services used my bank account info to fraudulently withdraw $213.44 from my checking account for a debt that was paid off in 2022. I did not authorize SCS to withdraw funds from my checking account this year. My account was already paid in full.

      Business Response

      Date: 06/07/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  The payment ran on 6-2-23 was a clerical error.  We had initially setup a payment plan with the consumer in March of 2022 and the account was to be paid off on 6-2-22.  The final payment was accidentally set up for 6-2-23 instead.  We will refund the $213.44 to the address provided the BBB, but will wait 10 days to make sure the check is not returned.  This will bring the balance owed back to $213.44.  If you would rather us keep the payment to pay the account in full, please let us know.  We can be reached here or feel free to email me, **** ******* ** ******************************** **** *** ******* **********  ***** *** *** ******** **** ****** ** *** ********* *** ** **** *** **** *********   

      Customer Answer

      Date: 06/20/2023

      [* ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ****** *****

    • Initial Complaint

      Date:06/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with U.S. ANESTHESIA PARTNERS. I do not have a contract with SYNERPRISE CONSULTING SE. They did not provide me with the original contract as requested.

      Business Response

      Date: 06/05/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  

    • Initial Complaint

      Date:05/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disabled and I have tried contacting this department to remove from my credit report I don’t recognize this amount however everything should go through my insurance I am on social security and I have had no interaction with this company

      Business Response

      Date: 05/15/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  The creditor filed claims with the insurance provider, but the claims were denied because the date of services was after the coverage had terminated.  The service dates we show in question are from 11-20-21, 10-27-21 and 12-3-21. If you have anything to add, please let us know, thank you. 

      Customer Answer

      Date: 05/15/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.


      Regards,



      ******* ****

    • Initial Complaint

      Date:02/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The basis for my dispute SYNERPRISE CONSULTING SE, Date: September 14, 2019, Account#: ********* Amount: $3,654, SYNERPRISE CONSULTING SE, Date: September 14, 2019, Account#: ********, Amount: $9,601, - was required to notify me prior to 09/14/2019,09/14/2019 or no later than 30 days after.

      SYNERPRISE CONSULTING SEfailed to notify me about reporting derogatory info. to ******** ********* *** ********** In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); “The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 09/14/2019, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p),’ 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response.

      Also, SYNERPRISE CONSULTING SE" failed to give me my "Mini-Miranda" five days prior to placing this derogatory item on all of my credit reports, per Section 807(11) & FDCPA §809, which is $1000 per violation and the state of Texas allows treble damages.
      Under § 809. Validations of date and Mini-Mirandi under Section 807(1) Synerprise Consulting SVS, **** ** ***, Owner failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the FCRA, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the FTC, and that my state attorney general can also enforce this with a $1000 penalty as well.
      I attached a copy of the law and the actual document from the federal reserve

      SYNERPRISE CONSULTING SEis held liable as well for defamation and in the state of Texas a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** ** ***** *** *********(Tex.App-

      Business Response

      Date: 03/02/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate. The validation notice was sent out to the consumer on 9-27-19 and we did not receive a mail return.  A request was made to the three major credit bureaus to have this account removed and deleted, the consumer should see this fall off of their credit report within 30-45 days if it hasn't already.   

    • Initial Complaint

      Date:01/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Synerprise Consulting Services is causing damage to my credit score for something I have no knowledge of. This is a violation of rights under the Fair Reporting Credit Act and I would like this removed. Not only do I have no knowledge and this is inaccurate, it is also a duplicate on my report. I would like both of these removed

      Business Response

      Date: 01/12/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified that the amount owed is accurate and show insurance on file.   We show the original charge as $2349, there were payments/adjustments totaling $2117.64, leaving the amount of $231.36.  This information can be further verified with the consumer's insurance company by requesting an explanation of benefits from 9-21-21.  A notice was mailed out the patient's address on file, which matches what was provided to the BBB, and we did not receive mail return. 

    • Initial Complaint

      Date:12/29/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 20, 2022, Synerprise Consulting SE received my dispute letter requesting verification of the debt they are reporting to the credit bureaus as account number ************. I did recall having any obligation to any creditor in the amount they claim I owe. As of today, I have not received a reply to my request for verification of the account the debt collector is reporting to the bureaus. The debt collector violated 392.301(a)(3) of the Texas Finance Code when they continued collection activity on an account they failed to validate after they were notified in writing within the specified 30 days. I am respectfully requesting the prompt removal of the account from my credit report. I am making every effort to resolve this matter without presenting my case before a courtroom jury in my community. I look forward to your cooperation in this matter.

      Business Response

      Date: 01/10/2023

      Please be advised that Synerprise Consulting Services, Inc. has canceled this matter from our office.  A request has been made to have this matter removed and deleted from the three major credit bureaus.  

      Customer Answer

      Date: 01/11/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,



      **** *****

    • Initial Complaint

      Date:11/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It pays my attention that the following accounts are inaccurate. I am a consumer by law. I am not happy about what I saw. This hurt my credentials as a consumer. I am not aware from those account. Here are the listed details of the account with discrepancies:

      Account Name **********  Balance $56.00 Account Number ********

      Business Response

      Date: 11/17/2022

      Please be advised that ********** ********** ********, Inc. has canceled this matter from our office.  A request has been made to have this matter removed and deleted from the three major credit bureaus.

    • Initial Complaint

      Date:10/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to SYNERPRISE CONSULTIN. They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. SYNERPRISE CONSULTIN you are furnishing inaccurate and incorrect information to the consumer reporting agencies.
      The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.
      You and your inaccurate reporting have damaged my livelihood.
      15 U.S. Code § 1681s–2 - Responsibilities of furnishers of information to consumer reporting agencies
      (a)Duty of furnishers of information to provide accurate information
      1) Prohibition
      (A)Reporting information with actual knowledge of errors
      A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
      Duty: a moral or legal obligation; a responsibility
      Accurate: correct in all details; exact.
      Prohibition: a law or regulation forbidding something
      As Defined by The IRS
      Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.
      The IRS Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!
      Account Number: ********

      Business Response

      Date: 10/27/2022

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  A request has been made to have this matter removed and deleted from the three major credit bureaus.  Please let us know if you need anything else. 

    • Initial Complaint

      Date:10/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my 10th time writing you letter. I am so frustrated! I did not expect it will take so much time to correct these inaccuracies that are reporting on my file. I'm providing you with as much information as possible to assist you with this investigation request. This is a follow up request after not receiving a response with you for over 45 ago now. Once again, I never shared my medical records. I have never been in any accidents. There is no way that this account belongs to me. This is a fraud. Please block and delete this unknown medical account. You are violating my privacy! Violation against the HIPPA laws to ensure healthcare data is safeguarded and the privacy of patients is protected. Those updates include the HIPAA Privacy Rule, HIPAA Security Rule, HIPAA Omnibus Rule, and the HIPAA Breach Notification Rule. I insist you have this account deleted.

      Business Response

      Date: 10/25/2022

      Please be advised that Synerprise Consulting Services, Inc. has previously investigated this matter.  We have verified with the creditor that the amount owed is accurate and show this was processed by your insurance carrier, leaving a balance of $154.22 as patient responsibility. This information can be verified with the insurance provider, ****** **********, by asking for an explanation of benefits from 8-25-17 regarding charges from **** ********** *********  

    Synerprise Consulting Service is NOT a BBB Accredited Business.

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