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Business Profile

Collections Agencies

Synerprise Consulting Service

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Synerprise Consulting Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with * * ********** ********* I do not have a contract with Synerprise Consulting Services, they did not provide me with the original contract as I requested. They are also breaking HIPAA by authorizing access to my medical file and records.

      Customer Answer

      Date: 11/30/2023

      I did not authorize a third party company to file a complaint to BBB. I wrote the statement myself and would like to continue my complaint. This company has access to my medical records. 

      Business Response

      Date: 11/30/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified that the amount owed is accurate.  The original charge was for $7,047.00, the consumer's insurance was processed and there were payments/adjustments totaling $6,443.74, leaving a balance of $603.26 that is patient responsibility.  This information is verifiable with the consumer's insurance company.  A request the for the signed release can be made to the facility where services were provided.    

    • Initial Complaint

      Date:09/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      l am not liable for this debt with **** ********** ******** I do not have a contract with SYNERPRISE CONSULTING They did not provide me with the original contract as i have requested.

      Customer Answer

      Date: 09/28/2023

      I DONT NO WHAT YOU ARE ASKING ME TO DO I AM THE ONE WHO DID THIS NO ONE ELSE I DO NOT OWE THE DEBIT NOT MINES

      Business Response

      Date: 10/05/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  A copy of the release can be requested from the facility, ******* ******* ******* *******

    • Initial Complaint

      Date:09/15/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a biopsy on Nov 18th at ****** ********* in Roylett, TX. It was sent from there to ** ******** for further anaylsis but I don't know what date it was sent. ** ******** billed my insurance on 1/6/2023. My insurance either paid or ** ******** wrote off the amount that wasn't covered. I never received a bill from ** ********. On 9/12/2023 I received a notice from Synerprise Consulting Services, Inc. for collections from ** ********. I immediately contacted both ** ******** and Synerprise Consulting Inc. ** ******** sent me a copy of the bill that shows I have zero balance. I called ** ******** back on 9/15/2023 thinking that maybe that had 2 accounts but I only have the one that is paid in full. ** ******** said they only had the one account and also told me they never use Synerprise Consulting Serivices for collections and confirmed that they have never sent any of my account information to Synerprise Consulting Services.

      Business Response

      Date: 10/05/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have been unable to verify that the amount owed is accurate.  We have since canceled and removed this matter from our office.  This matter was not and will not be reported to any of the three major credit bureaus. The account in question was separate from the account with ** ******** had a date of service of 12-19-22.  

      Business Response

      Date: 10/23/2023

      The account we had in our office was from the creditor ** ********* with a date of service of 12-19-22.  Our insurance department looked into the charge we had for $3570 and found there was a billing discrepancy with Medicare causing them to deny the charges.  Since those charges were denied it is not something we will continue to bill to you and have since removed and closed this matter from our office.  This is separate from anything with ** ******** and we have no knowledge of that matter. 

      Customer Answer

      Date: 10/26/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********** ********** **, I DO NOT have a contract with *** ********** *******, they did not provide me with the original contract as I requested.

      Business Response

      Date: 09/11/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  Any issues with *** ********** ******* will need to be taken up with their office directly and does not apply here.  We did verify with the creditor, **** ********** ********, that the amount owed is accurate.  A request of the signed release can be requested from the facility, ******* **** ******.  

    • Initial Complaint

      Date:08/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a complaint against Synerprise Consulting Services for violations of the Texas Finance Code. On June 7, 2023, I sent a dispute letter requesting verification of the debt associated with the account numbers ************* ************* *** ************.

      Despite my timely and valid request, debt-buyer, Synerprise Consulting Services failed to provide the necessary verification documentation within the 30-day period, as required by the Texas Finance Code. This violation allowed Synerprise Consulting to continue collection activity on the alleged debt, resulting in statutory and actual damages to me.

      I respectfully request that this debt collector immediately ceases all collection activity related to the disputed debt and promptly removes any negative reporting on my credit bureau file.

      Thank you for your assistance in this matter.

      Business Response

      Date: 08/21/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate. The only previous dispute(s) we show was made to the credit bureaus directly and our office responded to their offices.  Please be advised the amount owed is after the patient's insurance processed this claim and is the patient responsibility.  This can be verified with the consumer's insurance provider at the date of service, Aetna. 

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debit with US Anesthsia Partners. I do not have a contract with Synerprise consulting se, they did not provide me with the original contract as requested

      Business Response

      Date: 07/12/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  The consumer is able to request a copy of their signed release with the facility, ********* *********  

    • Initial Complaint

      Date:07/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SYNERPRISE CONSULTING SE, I do not have a contract with SYNERPRISE CONSULTING SE, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/12/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  The consumer should contact the facility, S**** ********* Hospital, to request a copy of their signed release.   

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 2, 2023 Synerprise Consulting Services used my bank account info to fraudulently withdraw $213.44 from my checking account for a debt that was paid off in 2022. I did not authorize SCS to withdraw funds from my checking account this year. My account was already paid in full.

      Business Response

      Date: 06/07/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  The payment ran on 6-2-23 was a clerical error.  We had initially setup a payment plan with the consumer in March of 2022 and the account was to be paid off on 6-2-22.  The final payment was accidentally set up for 6-2-23 instead.  We will refund the $213.44 to the address provided the BBB, but will wait 10 days to make sure the check is not returned.  This will bring the balance owed back to $213.44.  If you would rather us keep the payment to pay the account in full, please let us know.  We can be reached here or feel free to email me, **** ******* ** ******************************** **** *** ******* **********  ***** *** *** ******** **** ****** ** *** ********* *** ** **** *** **** *********   

      Customer Answer

      Date: 06/20/2023

      [* ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ****** *****

    • Initial Complaint

      Date:06/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with U.S. ANESTHESIA PARTNERS. I do not have a contract with SYNERPRISE CONSULTING SE. They did not provide me with the original contract as requested.

      Business Response

      Date: 06/05/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  

    • Initial Complaint

      Date:05/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disabled and I have tried contacting this department to remove from my credit report I don’t recognize this amount however everything should go through my insurance I am on social security and I have had no interaction with this company

      Business Response

      Date: 05/15/2023

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  The creditor filed claims with the insurance provider, but the claims were denied because the date of services was after the coverage had terminated.  The service dates we show in question are from 11-20-21, 10-27-21 and 12-3-21. If you have anything to add, please let us know, thank you. 

      Customer Answer

      Date: 05/15/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.


      Regards,



      ******* ****

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