Business Profile

Collections Agencies

Synerprise Consulting Service

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Complaints

This profile includes complaints for Synerprise Consulting Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

60 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It pays my attention that the following accounts are inaccurate. I am a consumer by law. I am not happy about what I saw. This hurt my credentials as a consumer. I am not aware from those account. Here are the listed details of the account with discrepancies:

Account Name SYNERPRISE Balance $56 Account Number ********
Business Response
Date: 11/01/2022
Please be advised the Synerprise Consulting Services, Inc. has investigated this matter. We have canceled and removed this account from our office and have requested that this matter be removed and deleted from the three major credit bureaus.
Initial Complaint
Date:10/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I'm ******* ********, I need your help to reachout to this company. I tried contacting them to verify howcome that someone opened up an account under my name. This is a very serious matter and I feel bad that it is now affecting my credit profile. I do not authorize anyone to use my name, date or birth or any information as it is also against Data Privacy. They need to find out who opened the account under my name and just transfer those information to that person instead. Please help me get this resolved
Business Response
Date: 10/10/2022
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor that the amount owed is accurate. We need more details/documentation as to why this is identity theft, a police report if one exists. We show the consumer had a medical visit on 8-7-20 and had services provided by **** ********** ********. Please let us know if you need anything else and have more information to provide, thank you.
Initial Complaint
Date:09/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
07/2022

SYNERPRISE CONSULTING SVS INC

ACCOUNT NUMBER *0709

THIS COMPLAINT IS BEING SENT IN RESPONSE TO A LETTER I RECIEVED FROM AR RESOURCES INC THAT I OWE A DEBT THAT HAS PASSED THE STATUTE OF LIMITAIONS IN MY STATE (TX). I HAVE REPEATEDLY DISPUTED THIS ISSUE WITH AR RESOURCES; HOWEVER, THE COMPANY CONTINUES TO REPORT THIS INACCURATE INFORMATION TO THE CREDIT BUREAUS. ACCORDING TO SECTION 807 {15 USC 1692e} OF THE FDCPA THIS IS A DIRECT VIOLATION OF MY CONSUMER RIGHTS.
Business Response
Date: 10/04/2022
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor that the amount owed is accurate. We do not know who ** ********* is and any issues with their office should be taken up with them directly. Synerprise Consulting Services, Inc. is not attempting and will not attempt to file a lawsuit regarding this matter, the statute of limitations doesn't apply to our attempts to collect the debt. We do show that you have previously disputed this matter and have updated the three major credit bureaus that the debt is in dispute. To the best of our knowledge, Synerprise Consulting Services, Inc. is not in any violation of law in regards to this debt.
Initial Complaint
Date:09/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ******* **********
and do not have a contract with SYNERPRISE CONSULTING SVS INC. They did not provide me with the original application like I asked.
Business Response
Date: 09/26/2022
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor that the amount owed is accurate. A copy of the signed release can be requested from ****** ******* ******, the facility where the services were provided.
Initial Complaint
Date:08/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Moving forward I would like you to stop reporting to all credit reporting agencies that I owe any amount to your company. Remove all false debts from my reports ASAP. I also like your company to mail me via postal mail all the changes have been made or attempted to be made within 10 days of this complaint. I demand to be compensated as well for pain and suffering. I declare Under penalty of perjury, (under the laws of the United States, if executed outside of the United States), that the foregoing is true and correct to the best of my knowledge. Further, I certify that I am permitted by FEDERAL and STATE LAW to file this dispute. I also understand that knowing and willful misstatements or omissions of material facts constitutes a FEDEAL CRIMINAL VIOLATION punishable under 18 USC 1001. Additionally, these misstatements are punishable as perjury under 18 USC 1621. This item found within my credit report is not related to any transaction that I made. This debt collector is in violation for putting unknown/unauthorize account on my credit report. I never had any business with debt collector nor gave my written consent. This has caused me to suffer and its defamation of my character.
Moving forward I would like you to stop reporting to all credit reporting agencies that I owe any amount to your company. Remove all false debts from my reports ASAP. I also like your company to mail me via postal mail all the changes have been made or attempted to be made within 10 days of this complaint. I demand to be compensated as well for pain and suffering.
Business Response
Date: 08/29/2022
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor that the amount owed is accurate.
Customer Answer
Date: 09/01/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ******** I am rejecting this response because: This account needs to be deleted immediately under the Federal Laws for it violates the following:

1. 15 USC 1681(a)(4) “Infringed Upon a Consumer’s right to privacy”

2. Under 15 U.S. Code 1692d-Harassment and abuse have been harassed and have trauma this account in violation and under 15 U.S. Code 1692j - Furnishing certain deceptive forms I am not participating in the collection of this alleged debt.

3. Under 15 U.S. Code 1681b Permissible purposes of consumer reports I never gave you any written consent to report anything on my consumer reports no consent is fraud. I never had any business with your company nor gave your company my written consent.
- Provide my promise to pay contract with my signature authorizing your company.

4. Lastly. as per FTC guidelines reporting this account in my consumer credit report is a form of collection activity. In violation under 18 U.S. Code § 894 - Collection of extensions of credit Under
(a)Whoever knowingly participates in any way, or conspires to do so, in the use of any extortionate means
(1)to collect or attempt to collect any extension of credit, or
(2)to punish any person for the nonrepayment thereof,
shall be fined under this title or imprisoned not more than 20 years, or both.

Your continued derogatory reporting of this account in my credit report is a form of punishment and hurting my chances of improving my living situation.

Cease and desist ASAP. Delete this account immediately.

Regards,

***** ******
Business Response
Date: 09/06/2022
Consent would've been provided to the facility when the services were performed on or around 5-30-17, you may request a copy of that from the facility. It is not illegal for us to report an unpaid debt to the credit bureaus and we have confirmed directly with the creditor, ******* ********, that the debt is accurate and owed. Another option available to have this matter removed from the credit bureaus is to pay the account balance. At that point we would report this matter as being paid in full and the credit bureaus would schedule the matter to be deleted upon receiving our update.
Customer Answer
Date: 09/08/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: I never had any business with your company nor gave my written consent.

This account is an alleged debt from different company, and you have purchased it, this is a violation of collection of extension of credit/debt. As per FTC guidelines reporting this account in my consumer credit report is a collection activity. therefore, you are in violation under 18 U.S. Code § 894 - Collection of extensions of credit Under (a)Whoever knowingly participates in any way, or conspires to do so, in the use of any extortionate means (1)to collect or attempt to collect any extension of credit, or (2)to punish any person for the nonrepayment thereof, shall be fined under this title or imprisoned not more than 20 years, or both. Your continued derogatory reporting of this account in my credit report is a form of punishment and hurting my chances of improving my living situation.

Cease and desist also means under 15 U.S. Code § 1692c (c) - Communication in connection with debt collection, If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further "communication" with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt,

communication,- includes - reporting this account in my consumer credit report.

Cease and desist, delete this accounts immediately.

Regards,

***** ******
Business Response
Date: 09/12/2022
Synerprise Consulting Services, Inc. does not own this debt
and is acting as a third party debt collector in the matter for ******* **********, who provided the services to you from date of service 5-30-17. You may request a copy of your written consent from the facility where services were provided. The name of this facility is ******* **** **********. We are not in violation of any law by reporting this matter
to the credit bureaus. Please be advised that we have and will continue
to honor your request to cease and desist collection efforts on this
account. While we are not going to contact you, we are still within our
rights to report this matter to the credit bureaus.
Customer Answer
Date: 09/15/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: Your company did not just violate my privacy 15 USC 1681(a)(4) “Infringed Upon a Consumer’s right to privacy” but also other federal laws:

I never had any business with your company nor gave my written consent. This account is an alleged debt from different company,
have purchased it, assigned to collect, sold to your company. You are in a violation of collection of extension of credit/debt.
As per FTC guidelines reporting this account in my consumer credit report is a collection activity. therefore, you are in violation under 18 U.S. Code § 894 - Collection of extensions of credit by extortionate means Under (a)Whoever knowingly participates in any way, or conspires to do so, in the use of any extortionate means (1)to collect or attempt to collect any extension of credit, or (2)to punish any person for the nonrepayment thereof, shall be fined under this title or imprisoned not more than 20 years, or both. Your continued derogatory reporting of this account in my credit report is a form of punishment and hurting my chances of improving my living situation.

Cease and desist also means under 15 U.S. Code § 1692c (c) - Communication in connection with debt collection, If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further "communication" with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt,

This is not just limited to the traditional method of communication - "phone calls and email" "Communication in connection with debt collection" also include reporting this account in my consumer credit report which is a written communication.
Under 15 US Code 1681a (3) this medical collection is in violation and
can’t be on my credit report
Cease and desist, delete this account immediately.

Thank you for your time.

Regards,

***** ******
Business Response
Date: 09/26/2022
Synerprise Consulting Services, Inc. has previously investigated this matter and addressed the consumer's concerns. While we understand the consumer is not satisfied with our response, we simply don't have anything further to add given the consumer's latest response. If there is something specific that the BBB would like an additional response to or has concerns over, please let us know. To the best of our knowledge, per advice from our attorneys and industry experience, we are not in violation of any law or the consumer's rights.
Initial Complaint
Date:08/16/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Synerprise begin reporting 2 amounts on my credit report that I dispute. I have no record of ever receiving a bill for the initial charge before it has been reported to my credit report. Please provide written debt validation showing where this bill is accurate. I request this to be deleted from my credit report as I do not believe these are accurate and I have never been given the chance to validate these debts. Account starts with ****. Original creditor is ** ********** ********
Business Response
Date: 08/25/2022
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor that the amount owed is accurate. We previously mailed out a notice in November of 2020 to the address on file at the time. This address was **** ******* ****** ******* ******** ** ***** and did not receive a mail return. We sent out a second notice in April of 2021 and did not receive a mail return on this letter either. We have updated our records that this matter is in dispute and will update the three major credit bureaus.
Customer Answer
Date: 09/08/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: I am allowed under the HIPAA law (Health Insurance Portability and Accountability Act of 1996) to protect my privacy and medical records from third parties. I do not recall giving per-mission to ** ********** ******** for them to release my medical information to a third party. I understand that the HIPAA does allow for limited information about me but any details may only be revealed with the patients authorization, therefore my request is twofold and as follows:

Validation of Debt and HIPAA authorization

- Please provide a breakdown of fees including any and all collection costs and medical charges
- Please provide a copy of my signature with the provider of service to release my medical in-formation to you
- Immediately cease any credit bureau reporting until debt has been validated by me

Please send this information to my address ***** ***** ******* ****** *** ******** ** ***** and accept this letter, as my formal debt validation request.

Please note that withholding the information you received from any medical provider in an attempt to be HIPAA compliant will be a violation of the FDCPA because you will be deceiving me after my written request. I am requesting full documentation of what you received from the provider of service in connection with this alleged debt.

Furthermore, any reporting of this debt to the credit bureaus prior to allowing me to vali-date it may be a violation of the Fair Credit Reporting Act, which can allow me to seek damages from a collection agent.

Regards,

********* ******
Business Response
Date: 09/20/2022
Please be advised that Synerprise Consulting Services, Inc. attempted to have a copy of the itemized statement sent to the consumer, but was unable to do so. We have since closed and canceled the account with our office and requested that the matter be removed and deleted from the three major credit bureaus.
Customer Answer
Date: 09/20/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: can you confirm both accounts in your office will be deleted that are showing up.

Regards,

********* ******
Business Response
Date: 09/21/2022
That is correct, we are requesting that both accounts be deleted. The credit bureaus may take up to 45 days for full removal, but we usually seem them fall off within 1-2 weeks.
Customer Answer
Date: 09/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ******
Initial Complaint
Date:08/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The FDCPA 15 U.S.C. § 809. Validation of debts [15 USC 1692g] subsection (b)
Customer Answer
Date: 09/12/2022
Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account. Delete this unverified and misleading account.
Business Response
Date: 09/22/2022
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor that the amount owed is accurate and is the guarantor responsibility after the insurance company, Aetna, made payments/adjustments on the account. You can request a copy of your signed release from the facility, ****** ********** ******* ****** ******. A copy of the itemized statement is being mailed out today to the address provided to the BBB.
Initial Complaint
Date:08/04/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 1, 2022, Synerprise Consulting Service received my certified letter requesting validation of an
account they are attempting to collect on account ************ and ************. I disputed this debt after discovering
them on my credit report. I do not have any obligation to the debt collector. I never received any
written notification of the debt. I had no prior knowledge of them. Nor have I purchased anything from
them. As of today, they have not replied to my request for verification of the aforementioned account.
Under Texas Consumer Law, where a consumer has disputed the accuracy of an account in writing to a
third-party debt-collector, the debt-collector is mandated to send a letter in writing to the consumer
within 30 days either: (1) Denying the inaccuracy of the account; (2) Admitting the inaccuracy; or (3)
Stating that the third-party collector has not had adequate time to investigate the inaccuracy. (See
Texas Finance Code 392.202(a)- (e)). There is no evidence the debt collector complied within the
specified time frame. May the debt collector be reminded that any information and documentation
presented at this point is too little too late. They have already violated my consumer rights. I am
making every effort to resolve this matter without presenting a case before a courtroom jury in my
community. I am respectfully requesting the collector remove the invalidated account from my credit
report.
Business Response
Date: 08/08/2022
Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified that the amount owed is accurate. We received the consumer's certified letter and mailed out a response on 3-1-22. The address we have on file matches the address the consumer provided to the BBB.
Customer Answer
Date: 08/08/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because:

The collector has not proven they actually sent a letter in response to my request. At this point they would like me to accept their word at face value when there is no evidence to support their claim. The facts remain in dispute.

Regards,

****** *****
Business Response
Date: 08/09/2022
Please see attached for an affidavit from our letter company attesting that the letter was sent to the consumer on 3-1-22.
Customer Answer
Date: 08/10/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: I find it odd that the third party debt collector uses a third party to certify acceptance and delivery of first-class mail when the ****** ***** **** ****** cannot. First of all, the ** ****** ******* does not guarantee delivery of first-class mail. To ensure the proper delivery of mail traceable mail is recommended. While the Texas Consumer Law doesn't require traceable mail when responding to a request for verification of debt, it would be prudent to use traceable mail to ensure delivery. It is not uncommon for a piece of mailed to be delivered to an unintended party that may or may not return the mail to the post office. It is not uncommon for postal equipment to malfunction and destroy mail completely. If either of these scenarios happen you don't have any recourse if you did not guarantee delivery of mail. So even if the debt-collector sent the mail or had third party prepare and send it. There is currently no way for the sender to confirm the delivery of a specific piece of first-class mail. Therefore whether or not the response was sent and actually delivered is still a disputed matter.
It seems as though the debt-collector wants me to take their word and the word of a representive of a private mailing service to confirm their claim to have mailed the letter. But the debt-collector has an extensive track record for continuing collection activity on accounts they never verified.
With this being said, I am respectfully requesting the referenced account be removed from my credit reports at once. Again, I am making every effort to resolve this matter outside of courtroom. Thank you.

Regards,

****** *****

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Synerprise Consulting Service is NOT a BBB Accredited Business.