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Business Profile

Collections Agencies

Synerprise Consulting Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Synerprise Consulting Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SYNERPRISE CONSULTING, I do not have a contract with SYNERPRISE CONSULTING. They did not provide me with the original contract as I requested.

      Customer Answer

      Date: 12/02/2024

      ************Hello, I do not have any contract with the LLC trying to collect this debt, this collection is severely affecting my credit score and I would greatly appreciate this being removed.

      Business Response

      Date: 12/05/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is correct.  A copy of the signed release can be requested from the facility, Presbyterian Hospital of Dallas.  

    • Initial Complaint

      Date:11/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m formally dispute the recent actions of Synerprise Consulting, a third-party collection agency, regarding a reported debt in the amount of $1,441 under account number 1*******. Their actions have resulted in an erroneous and harmful entry on my credit report.

      Upon investigation, I’ve found significant issues:

      Violation of the Fair Credit Reporting Act (FCRA): Synerprise Consulting has failed to provide adequate validation of this debt as required under FCRA Section 609. Specifically:
      No signed contract exists between myself and Synerprise Consulting.
      No notice of intent to collect was ever sent by Synerprise Consulting, violating FCRA Section 623(a)(7).
      No proof of identity (e.g., copy of ID) was provided to validate this transaction.
      No documented payment history proving the account is past due or in arrears.
      Violation of the Health Insurance Portability and Accountability Act (HIPAA): It is apparent that Synerprise Consulting received my medical information from the original creditor, US ********** Partners. Sharing or utilizing my protected health information without explicit consent is a clear breach of HIPAA regulations.
      Furthermore, I contacted US ********** Partners, the alleged original creditor, and confirmed that I do not have an outstanding account with them. Any previous accounts with US ********** Partners have been settled in full.

      Synerprise Consulting has failed to adhere to FCRA requirements and has also violated my rights under HIPAA by mishandling my sensitive medical information. These actions are both unlawful and unethical.

      As an attempt to resolve this matter amicably, I request:

      Immediate removal of this debt from all credit reporting agencies.
      Written confirmation that Synerprise Consulting has ceased all collection activities regarding this account.
      Failure to comply will result in further action, including but not limited to a lawsuit seeking damages of $1,500 per violation under FCRA and additional penalties for HIPAA violations.

      Business Response

      Date: 11/26/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate and they have no record of communication or of resolving this matter with the consumer.  A copy of the signed release can be requested from the facility, ********* ******* Hospital.  The validation notice was sent out by Synerprise Consulting Services, Inc. on 8-13-2024 and we did not receive mail return.  We are in compliance with applicable laws.  

      Customer Answer

      Date: 11/26/2024



      Complaint: ********



      I am rejecting this response because:

      This is not addressing the issues and also this is a copy and paste message. With absolutely no attempt to solve the problem presented. Company did not provide any information requested and gave an invalidate answer. No proof of any transaction or agreements with this company giving them the right to collect an alleged debt. 
      It is not my job to provide information or ask 3rd parties. I’m asking the company that is attempting to collect debt this because if they can’t provide then these practices are unjustified..



      Sincerely,



      ***** *****

    • Initial Complaint

      Date:11/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with U.S Anesthesia Partners, I do not have a contract with Synerprise Consulting Services, they did not provide me with the original contract as I requested.

      Customer Answer

      Date: 11/07/2024

      I didn't receive a debt validation letter from Synerprise Consulting, I want this negative item removed off my credit report.

      Business Response

      Date: 11/14/2024

      Please be advised that Synerprise Consulting Services, Inc. is investigating this matter and will need additional time to verify the account.  We will have a response back by 12-5-24.  

      Business Response

      Date: 11/19/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is correct.  A copy of the signed release can be requested from the facility where services were provided, Texas Institute for Surgery regarding the date of service 11-2-2018.  The validation notice was mailed out to the consumer on 10-4-2019 and we did not receive mail return.  The address on file is a match to what the consumer provided the BBB.  

    • Initial Complaint

      Date:07/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the month of July 2024, I received a fraudulent claim was placed on my credit report by SYNERPRISE CONSULTING. My information was compromised last year and this is another claim that been placed on my credit report. I do not know of SYNERPRISE CONSULTING and have had no correspondence or communication with them. According to the Fair Credit Reporting Act 15 U.S. Code § 1681s–2 - Responsibilities of furnishers of information to consumer reporting agencies:
      (2)Duty to correct and update information
      A person who—
      (A)regularly and in the ordinary course of business furnishes information to one or more consumer reporting agencies about the person’s transactions or experiences with any consumer; and
      (B)has furnished to a consumer reporting agency information that the person determines is not complete or accurate,
      shall promptly notify the consumer reporting agency of that determination and provide to the agency any corrections to that information, or any additional information, that is necessary to make the information provided by the person to the agency complete and accurate, and shall not thereafter furnish to the agency any of the information that remains not complete or accurate.
      (3)Duty to provide notice of dispute
      If the completeness or accuracy of any information furnished by any person to any consumer reporting agency is disputed to such person by a consumer, the person may not furnish the information to any consumer reporting agency without notice that such information is disputed by the consumer. I have contacted the credit reporting agencies via mail with affidavits that these transactions were all fraudulent. I am requesting that these items by SYNERPRISE CONSULTING SERVICES, partners, and all affiliates associated with/ or in connection to SYNERPRISE CONSULTING SERVICES immediately be removed or be subject to legal action in accordance with the FCRA to the full extent of the law.

      Business Response

      Date: 07/23/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is correct.  A validation notice was mailed to the consumer on 1-10-24 and we did not receive a mail return.  The consumer can request a copy of their signed release from the facility, North East Baptist Hospital.   

    • Initial Complaint

      Date:07/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has an account in collections for the amount of 768.00.I have attempted to contact the company and asked them to mail me proof that I owe this balance.The representative said that I would recieve something showing the balance due and what I was being charged for.However,I never reciprocated anything from the company and it has been over three months.I do not believe I owe this balance and if I do I would like the company to send me the invoice from the original office that billed me.If not I would like this balance removed from my credit report immediately.I have reached out to the company and have not been given clear answers.

      ***** *** ***** **** ***** *** *** **** ******* ****** ******* 

      Business Response

      Date: 07/15/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  The creditor also shows that the consumer had previously requested an itemized statement and that an itemized statement was sent to them at the address provided by the consumer.  The consumer can also verify with their insurance company that the amount owed is correct from the 2-13-21 date of service .  Our records show the insurance has been processed and that the amount owed is patient responsibility.  

      Customer Answer

      Date: 07/15/2024

       

      ********** ********
       

      I am rejecting this response because:



      Sincerely,



      ***** ****

    • Initial Complaint

      Date:05/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with **** ********** ********. I do not have a contract with Synerprise Consulting; they did not provide me with the original contract as I requested.

      Customer Answer

      Date: 05/27/2024

      Good morning!

      I am confirming that this complaint was made by me, the consumer. I have no knowledge of any third party who would be attempting to make a complaint on my behalf. While I acknowledge that my complaint may seem like "template language," I'm unaware of any such template and confirm that my submitted complaint describes my individual experience with the company.

      Please assist. Thank you so much in advance!

      ******* *****

      Business Response

      Date: 06/03/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  A request for the copy of the signed can be made to the facility, **** ***** Medical Center at UT.  

    • Initial Complaint

      Date:04/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ************** ********, I do not have a contract with collection agency SYNERPRISE CONSULTIN, they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/25/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter. We have verified with the creditor that the amount owed is accurate. A copy of the signed release can be requested from the facility, ********* *********

      Customer Answer

      Date: 04/25/2024

       

      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ******* *****

    • Initial Complaint

      Date:03/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with synerprise consulting se. I do not have a contract with them and they did not provide me with the original contracted I requested.

      Business Response

      Date: 04/11/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have been unable to verify this debt with the creditor.  This matter has been canceled and removed from our office.  A request has been made to have this removed and deleted from the three major credit bureaus.  

      Customer Answer

      Date: 04/11/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,


      ******* *******

    • Initial Complaint

      Date:03/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable to T**** ****** LLC. I do not have a contract with Synerprise Consulting Service, they did not provide me with the original contract as I requested and validation on 02/01/2024. Synerprise Consulting Services has violated laws and my rights by failing to provide the necessary documentation within the 30-day period, as required by law. According to FDCPA 15 USC 1692g a debt collector must send written notice within five days of the first communication with the consumer about the debt and must include a statement that the consumer must respond within 30 days (they did not provide it to me). Within 30 days of receiving the validation notice, if the consumer disputes in writing any portion of the debt, the collector must STOP all collection efforts (they did not). The collector must also provide the consumer with the name and address of the original creditor (they did not provide it to me) and the current creditor.

      Business Response

      Date: 03/21/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have since canceled and removed this account from our office and have requested that this matter be removed from the three major credit bureaus. 

      Customer Answer

      Date: 03/21/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ******** that it would remove the account from their office, also to have them removed from all three credit bureaus and find that this resolution is satisfactory to me.

      In conclusion, I ask the company of when can I expect the timeframes for these removals? 



      Sincerely,



      ******** *******

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CORNERSTONE PHYSICIAN PARTNERS, I do not have a contract with collection agency SYNERPRISE CONSULTIN, they did not provide me with the original contract as I requested.

      Business Response

      Date: 03/26/2024

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have been unable to verify if the amount owed is accurate with the creditor.  We have since canceled this account out of our office and requested that the three major credit bureaus remove and delete this matter from their records. 

    Synerprise Consulting Service is NOT a BBB Accredited Business.

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