Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Forest River Inc. has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Forest River Inc.

  PO Box 3030 Elkhart, IN 46515-3030

• 

  Forest River Inc.

  28936 Phillips St Elkhart, IN 46514-1204

• 

  Forest River Inc.

  55470 County Road 1 Elkhart, IN 46514-9765

• 

  Forest River Inc.

  51773 County Road 39 Middlebury, IN 46540-9661

• 

  Forest River Inc.

  3731 California Rd Elkhart, IN 46514-1061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an East to ************ in March of 2022. We have had several issues since the purchase. These are all due to zero Quality control from the manufacturer. The issues were compounded by the poor service at the dealership we purchased the unit from. Kitchen faucet had to be replaced as well as a valve on the toilet. We had several leaks due to lack of tightening all water connections. A nail was found through wires in the inverter preventing using battery to invert power from battery. Screws with heads were used to secure edge guard throughout the camper causing tripping hazard. Glass panels and garbage door glued, glue dried and the panels fell out and door came off. When asked how they would be prepared I was told with the same material. My husband and I purchased mirror clips and secured all 9 panels. The floor cracked near a slide, also slid caps missing. We had a huge miss issue due to improper sealing u see trailer. The fix was a foam the miss ate through problem continued until my husband and I sealed the bottom with a mouse proof foam. A slide is warped leaking when rains. Also the outside storage doors were also warped. There are more issues but I want to share responses. I contacted the manufacturer requesting to talk to the president. The person who responded did not address the issues. She tried to have me deal with the service department. I contacted them by phone to talk to someone in charge. I was directed to a manager but had to leave a message a, no response not even an email saying I would be contacted. A friend bought a trailer at the same time and has had several issues as well due to lack of any quality control. We have since heard the trailers built during and shortly after Covid are called Covid campers as sales skyrocketed due to traveling to hotels etc. tanked. Please help as I have lost faith in the trailer ands its manufacturer. Thank You

  Customer Answer

  Date: 07/25/2024

  Here are the missing info:

  vin# *****************

  model# TDF285RL Tandara Trailer

  year: 2022 Forest River

  Title issued: 6/23/2022

   

  let me know if there is anything else you need.

   

  Thank You *******************************

  *******************

  ************

  Business Response

  Date: 08/06/2024

  Thank you for contacting us and sharing the customers concerns.  After review, all claims have been authorized and closed.  The unit has been out of warranty since 3-9-23.  If there are any current concerns, the customer is more than welcome to submit those concerns through a dealership.

  Thank you.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/2022, we purchased an Ozark 1660FQ travel trailer, vin #***************** for $28,891.95. The travel trailer has been out about a total of 4 times. This past May we discovered damage to it because of a roof leak. We have taken immaculate care of it and it developed a leak on the roof. The seam that leaked was a roof seam that was covered and should have been a permanent seal but apparently it is not and leaked and caused lots of damage to the front part of the camper. We had our insurance look at it and the adjuster and an reputable appraiser both concluded that it was dues to deteriorated seams/seals. According to the adjuster they could find nothing that we had done to the trailer. It is currently setting at ********************* service. They along with us have tried to get Forest River to take care of it since it was a covered seam that should have been properly sealed. Forest River will not even look at the trailer. They dont want to accept any responsibility for the deterioration This should be a manufacturers defect as it shouldnt be deteriorating in less than two years. I dont even trust the trailer after this and Forest River does not return calls and the one time I talked to a man there he was yelling at me. This is a lot of money to spend on a trailer and especially when the company wont back up its product. Its ashamed that they make such an expensive trailer and its made so cheaply and they cant even back up their product or even return calls.

  Business Response

  Date: 08/02/2024

  Forest River is sorry you have had issues and trouble with communications. Our records show that the original Forest River Limited Warranty expired June 3, 2023. The request for warranty repair was denied because of lack of maintenance to the roof seals, which are to be inspected and resealed every six to nine months. Per pictures, the original seals show no maintenance has been performed.As a goodwill offer Forest River will to repair at no cost provided you cover transportation to and from factory. If you chose to agree please reach out to *************************** at ***********************************. 

  Thank you.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2023 Forest River Surveyor model #SVR260BHLE on July 28, 2023 from ****** in ******, ****. One of the main reasons we bought a new camper was so we didnt have to worry about anything breaking or not working. Well, a couple months ago, our refrigerator/ freezer stopped working. Called the dealership and they gave us an appointment a couple weeks out. We cancelled a trip around the date so that we could get it fixed. Dropped it off at ****** and it took them 2 weeks just to diagnose the issue (because they were so busy) and get the warranty had to get approved. We finally got tired of not having our camper so we just went and picked it up, still broke. Because we had other trips planned and didnt want to ruin any more family time. Side note: Let me tell you how annoying it is to have a nice, new camper, but have to revert back to coolers!!! Anyways, after some time passing by, we finally got a call that the part was in so we dropped it back off to ******. The supposive issue was the circuit board. The technician said that is the most common defect and Forest River is aware of ALL the issues with these units. We were not the first. So it took a couple more days but we picked it up right before our favorite planned trip! Finally, we were so happy that we had our camper refrigerator/freezer fixed and all the agony of the back and forth with Avalon/Forest River was in the past! We are here to say that all came to a screeching halt this past Saturday, the refrigerator/freezer stopped working. EVERYTHING WENT BAD!!!!! Probably close to $100 worth of food!!! We are upset to say the least. So much time was wasted on the phone, driving to the dealership, and rearranging our lives around some KNOWN ISSUES ! Not to mention money! Gas is NOT cheap and neither is FOOD! Are we going to get reimbursed for it, NO?!?! I want my fridge fixed or replaced without any more runaround!

  Business Response

  Date: 08/07/2024

  Forest River has approved the claim for a full refrigerator replacement and will expedite the new refrigerator. The estimated shipment date will be no later than Friday August 9th.

  Forest River apologizes for the inconvenience and frustration the customer has experienced.   We are reviewing the Furrion FCR10DCGTA refrigerator (like the one installed in this Surveyor) to assure we are using the best product for our customers.

  If the customer has further information regarding this situation that should be considered, please contact *************************************.

  Thank you.

  
  

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE A DESTINATION TRAILER BOUGHT NEW FROM FOREST RIVER VIN # *****************. I HAVE HAD A SHADE BREAK AND THIS SHOULD BE UNDER WARRANTY. HOWEVER, IF I CALL ANY NUMBER NOTHING, NO ONE RETURNS CALLS. I CALL CAMPER WORLD THEY SAY I NEED TO CALL FOREST RIVER AND I CAN NEVER TALK OR GET ANYONE TO CALL BACK. MY SHADE IS PO#****** 62"X44' STERLING COLOR ISD21-84

  Business Response

  Date: 07/30/2024

  Fores River apologizes for the issues regarding your purchase.Please contact *********************** directly at ************************************ for assistance.

  Thank you.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint about FOREST RIVER, the maker of our Forest River Forester **. We have had SEVERAL issues with getting items fixed since we purchased the ** on January 9, 2024. We have emailed and spoken to **** and ******** (Manager) in the ******************* numerous times. Yet we can NOT get our issued resolved because they consistently send the wrong parts to ***********, who is trying to make the repairs. The biggest issue, but not the only issue, is the ****** bed, and because it is not fixed and Forest River sends the wrong parts, we cannot use it. What's the point in having an ** if we can't use the bed to sleep in, we can drive our car and stay in a hotel. We currently have several trips planned for the remaining summer months, and we cannot proceed with these plans until this problem is addressed. Furthermore, the recurring issues we've faced since the purchase of the camper in January, including multiple trips (5) for repairs (100+ miles round trip in camper and 2nd vehicle) and ongoing problems with the ****** bed, have greatly inconvenienced us. Despite making monthly payments of $750 and substantial down payment, we have not been able to enjoy our camper as intended. It is disheartening to feel as though we've been sold a defective product (lemon), especially considering the financial investment we've made. In light of these circumstances, we are requesting immediate action from Forest River to rectify the situation. We understand that resolving this matter may require logistical coordination. However, I know we have rights under consumer protection laws, we trust Forest River will take the necessary steps to address our concerns. If BBB has any recommendations, I am willing to try to resolve this.

  Customer Answer

  Date: 07/18/2024

  VIN: ******************

  Forest River Forester MBS2401 THC 

  Business Response

  Date: 07/25/2024

  Thank you for forwarding the complaint made by the consumer.After review of the complaint, Forest River was able to contact the servicer of the consumers motorhome and resolve the parts concern.
  
  Thank you again for sharing the complaint.
  
  Forest River ****************

  Customer Answer

  Date: 08/01/2024

   I am rejecting this response because: Although they fixed the bed issue, the ** does not work. It cuts off within 3-5 minutes of being turned on whether on the generator or hooked up to a power source. Both ******* River and Campers Inn are aware of this issue. I am driving, AGAIN (66 miles ONE WAY) down to *********** so they can trouble shoot the issue. 

  This AGAIN, is another issue with the new 2024 camper that we purchased less than 7 months ago. 

   

  
  

  Customer Answer

  Date: 08/06/2024

  I went to *********** and they tested my AC and said there is nothing wrong with it. I did come home and try to run it with the generator and it did stay on for more than 5 minutes. I'm not sure if there was an issue with my electrical hookup, but it seems the one they used in the shop seemed to work. 
  
  I would like to close this complaint as all issues seemed to be resolved at this time. Thank you. 
  

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ******* Backup Camera thats installed on their Forest River 2024 wolf pup is defective and camping world is saying its not their problem. When you buy the thing new with a full warranty for $26,000 dollars its pretty unreasonable to have this device not work properly. I would like to see a quick resolution from this company so that expensive litigation isnt needed. It can be life threatening to have this camera decide to just blatantly shut off causing an accident with such a large amount of weight behind you. This should work to its intended purpose.

  Customer Answer

  Date: 07/17/2024

  VIN# *****************

  Model Cherokee Wolf Pup 16FQ

  Business Response

  Date: 07/25/2024

  Customer will be taking unit to the dealership to have a claim submitted for his backup camera. 

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Puma Forest River on July 9th 2024 in an effort to fix my new Puma Palomino Destination Trailer 402 LFT electrical issues. I was told I would have a local technician arrive at my coach to access and fix the issues. I was told on July 11th 2024 that no one local was available to come out to the coach. Forest River sent down a technician from *******. They arrived on July 12th 2024. They worked on it Friday night and arrived on Saturday morning to finish the issues. They left on Saturday about 1400 with the promise that they would send down someone on Tuesday the 16th to finish. I received a text at 0817 saying they still did not have a plan. I have called ***** in customer service, the technician that was supposed to come back, and the dealership with no one returning my phone calls today July 16th. The techs took my fireplace that had been fried by the electrical problem back to the manufacturer. I need my issues addressed, my fireplace returned and my awning arm that would not contract and was broken from rain water because I did not have enough power to bring it back in. I have paid the mobile tech: ****** for a trip to the coach ****** for awning arm I want that $915.81 refunded as well as my fireplace returned and the awning arm fixed and the electrician that came out on July 13th to help with a diagnosis which the techs said Forest River would reimburse him, they have a bill from him. Forest River can pay them directly.$450.00 Thank you for your help in advance.Sincerely,******************************* ************************************** ************

  Customer Answer

  Date: 07/23/2024

  VIN

  ****************

  Business Response

  Date: 08/02/2024

  Forest River apologizes for the issues the customer has experienced.  Our understanding is that an electrician was able to fix the problem.  We have emailed the customer to confirm a shipping address for the fireplace. 
  
  
  

  Customer Answer

  Date: 08/19/2024

  To whom it may concern:

   

  No the not all of the required tasks have been completed.  The fireplace has been mailed to the coach address, received this week.  It has not been installed. I guess they think I will install it the 71 yo lady.  The electrical issues have been fixed. Reimbursement has not happened for the electrician that worked with their technicians. Reimbursement to myself  for $10

  Business Response

  Date: 08/28/2024

  Forest River mailed reimbursement today via *** to the customer for the invoice paid out-of-pocket. If the electrician is seeking reimbursement, he will need to submit an invoice stating the repairs, or in this case the cause, complaint, and correction for the electrical issues that occurred with the unit, which can be sent to *********************************. We can assist that process as well if provided the name and phone number of the electrician.  A warranty claim for the awning parts has been started and is in process.

  Thank you.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Wildwood *********** 44 View on April 20, 2024, from *************** in *******. The camper has a 12-month manufacturer's warranty which is through Forest River. We have had issues with the camper since the date of purchase. Forest river has sent out an rv tech to fix many issues we had on the camper the first time. My current issue is now we have discovered water leaking into the camper through various places throughout the camper. Water leaks in from light switches, control panels, spots in the ceiling and door frames. Upon noticing the water, we have discovered mold growing from where the water has been leaking. Walls are separating and the floor is also very soft in some places due to water buildup. We contacted Forest River on July 8th, 2024, and they advised us to bring it to a dealer who deals with forest river campers and have them provide a diagnosis to forest river. So, we brought our camper to Camping World in ******, ** where it is currently sitting due to not being safe to enter due to black mold. The rv techs at camping world have provided a complete list of issues with the camper and instructed forest river that the camper was not safe for anyone to enter due to finding black mold in every single wall in the camper. The rv tech said the mold was caused to due condensation buildup inside the walls due to the ** ducts not being properly sealed along with outside air coming in through various areas that were also not properly sealed. The rv techs have told us all of these issues due to manufacturing issues. Forest river is now trying to tell us that their warranty does not cover condensation buildup and we have to pay to fix all the issues with the camper. The condensation build up is due to poor manufacturing and not from misuse. We are now having to pay for a hotel and restaurants due to us not being able to stay in the camper and forest river not taking care of their poor workmanship.

  Business Response

  Date: 07/24/2024

  Forest River is very sorry to hear of these issues.  We understand that the cause of these issues is potentially not a warranty related, that the unit concerns derive from condensation which is not a warrantable item. As we would still like to assist, we would offer as goodwill transport of the unit to factory for further testing to confirm the dealership report.  Please contact ****** at ************************************ to arrange.

  Thank you

  Customer Answer

  Date: 07/24/2024

   I am rejecting this response because:
  
  I understand that under normal circumstances condensation is not covered by warranty. However, the ** techs at Camping world who have been diagnosing the issues have found issues with the air conditioning leaking air into the walls due to poor quality worksmanship. They have also found many other issues including leaking water pipes and plumbing pipes ghat would also add to the condensation issue. All of these issues have been documented and sent to ****** at forest river and no response has been given. ******* river is refusing to even pay camping world for the diagnosis even after telling us they would. We have also been trying to contact ****** personally by calls and emails and have received no responses from her. This is completely unprofessional and unacceptable. The unit has now been unusable for more than 15 days. We are now seeking legal representation and we will take legal action. 

  Business Response

  Date: 07/30/2024

  We are sorry you feel we have not been accommodating. Per our conversations with Camping World, their statement was wet spots, not mold. We maintain our offer to transport the unit back to ******* to have a third-party mold inspection done.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased brand new 2024 Forest River Wildwood 270RTK from ********** in *******. We live near *********, **. Get home and 1. diamond plate on the front is falling off, screws falling out, and not attached, 2. trim piece inside split due to being screwed in too tight and just left like that, 3. door for outdoor kitchen, once opened would not close and lock, door appeared twisted during manufacturing, likely due to installation unlevel, 4. screws not installed all the way on the awning track and sideways, and 5. lights on the front of the camper already peeling off, appears to be RTV'd on but not adhered, 6. piece of trim on the drivers side of camper has a wave and already pulling away from the camper enough to break the sealer, and 7. outdoor refrigerator didn't cool all the way. This is on top of the service technician having to correct reversed wiring and fix a non-working awning when we picked it up while went through the demo and testing (before we even took it home). Was supposed to have bunks in the toy hauler portion and they had to be installed at the dealer because they left the line without them, so now there is holes where the old hardware was. Trailer has been at ***************** in ******, Mo for 3 weeks and they can't get Forest River to approve the fix on the brand-new camper. Currently my ask is that they approve the items that it is sitting and waiting for, as a non-latchable door, unsealed items, and light strips not fully attached will only cause more damage if not fixed, and we are trying to get it taken care of before it gets worse. We bought Forest River because we thought they produced quality campers, and this is very disheartening.

  Customer Answer

  Date: 07/12/2024

  VIN : *****************

  MODEL: Wildwood 270RTK 

  Business Response

  Date: 07/19/2024

  Forest River apologizes for the issues the customer is experiencing.  We have been in contact with dealership to expedite any and all authorizations and parts required. If the customer needs any further assistance, we ask that they please contact *************************** at ***********************************.

  Thank you

  Customer Answer

  Date: 07/25/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Camper is still in the shop and we will reach out to the point of contact listed for approvals and parts ordering. 

  
  

  Thank you.

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 15th I purchased a brand new puma vin number ***************** from ******************* rv in *****. I drove over 900 miles to pick this unit up. After taking possession and spending some further time going over the unit on my own time I have found many manufacturing and assembly problems and issues. Roof antenna not properly sealed from factory. Interior side walls not fastened properly causing tears in the wall paper and loose walls. Entry steps on front door not properly installed and installed in the wrong location causing the door to not close properly and bowing the door out at the bottom. Silicone on shower door not done correctly causing water to come out of floor when using the shower. Interior trim pieces loose throughout the camper from not being nailed correctly. Black water tank pipes leaking from not being glued properly. Fireplace has dust and dirt behind it from not being cleaned before installation. Rear toy hauler ramp door rubber seal is flat and not properly sealing. The authorized repair facility is having a hard time getting approval to fix warranty issues. My selling dealer is over 900 miles from me and they are no help at all. No other forest river dealers in my area will provide warranty work because I didnt purchase from them. I will never purchase another forest river product and I will spend the rest of my life telling others about my horrible experience and how forest rivers warranty department is the worst I have ever experienced. I have had to cancel camping trips with my kids and break their hearts because of the run around I have been getting since purchasing this unit 3 months ago. I am almost to the point of seeking legal counsel if the issues are not fixed properly and resolved.

  Business Response

  Date: 07/19/2024

  After a brief call between warranty and the dealership, the dealership is moving forward with the repairs. 

  Customer Answer

  Date: 07/19/2024

   I am rejecting this response because:
  We are still waiting on parts and still waiting on repairs to be completed. I will not accept a response and close this out until I have the unit back in my possession and verify that all the warranty items were fixed correctly at the expense of forest river. 
  
  

  Business Response

  Date: 07/25/2024

  Per the freight company, delivery of parts is set for 7/25.