ComplaintsforForest River Inc.

Recreational Vehicles

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Initial Complaint
03/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a brand new forest River Ozark travel trailer in September 23. When we picked it up at the dealer we reluctantly took possession after being informed they had it already in for service because they had issues with the front slide not operating properly. Once we walked the unit we noted some issues mainly cosmetic (dents in metal slide and rear) not the end of the world when we took possession. Used twice, I sent the list of 9 issues which included fridge not working,fridge door falls off, driver rear level **** stripped out, scratch on rear and side of unit, radio speakers not working, slide not working correctly, door screen torn when installed We dropped the unit off on 11/27. we were finally told on 2/24 via voicemail the unit was complete. We got there and noticed the screen was fixed, the **** was fixed but nothing else, they marked on the paperwork the fridge was fine and so was the slide. The stripe was terrible, it was installed over the replaced panel. It was misaligned and had a bubble in it with some sort of tar on the side of the unit.also a thick kitchen rug in center by the back slide was soaking wet. Apparently there was a bad leak. We had no choice to leave the unit at Beckleys in ** . I was told on Monday they shipped it to the Beckleys in ******** for a water test. I asked to them to keep the unit there as I felt new oxford couldnt complete the tasks listed.The unit is currently at ******** and they diagnosed a lot of issues with the initial warranty work the fridge is defective. The slide was resealed around the gasket and they found the window leaking and will replace the window and replace the refrigerator. There is also water damaged trim. the floor was also damaged as this sat wet possibly from 9/28 2/24 with water all over the floor. The response from ** on the speaker issue was read instructions. No response at all from forest River, left several emails and voice mails . Forest River need to call
Customer response
03/20/2024
*****************
VIN number.
Business response
04/01/2024
Forest River respectfully requests this complaint be closed, as our understanding is that the unit mentioned in the complaint has been traded for a different unit.
Thank you.
Customer response
04/01/2024
I am rejecting this response because we had to lay $4000 for another unit. Forest River only offered $500 towards the new unit. Or pay additional 3400 for an exact model like ours 3rd option was for them to tow the defective unit to ******* to repair? Seriously. And you guys wont call me back. . We traded for another model thats still a Forest River so want the $4000 covered we paid out of pocket. Its a 2024 model. Just like the one you sold us that has water damage and defective as a whole.

We purchased a brand new 2024 Ozark not at all thinking wed have to pay 4000 for a 2024 unit.
Business response
04/05/2024
We are working to review and come to resolution.
Thank you.
Initial Complaint
03/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
2023 East to West silver lake 26KRB VIN#***************** When camper was manufactured, they shot the staples thru the aluminum siding causing the siding to bubble out and not attached to the actual side of the camper. Purchased defective unit without knowing. Only thing holding the siding on is the silicone and awning awning brackets. The dealership only got 3 hours to fix the problem and only fixed some of the siding when all of it needs taken off and fixed. I have pictures from the dealership. The ** unit freezes up when in use. Stated they cant test that cause its winter. Manuf never plugged in the electric water heater and when friend of mine tried it completely shocked him. The electric part does not work. All windows in camper have wrinkling wall paper around them and all they did was put more paper over it cause it it to look even worse and didnt even do all windows. The floor is scratching out from the slide but they wont fix cause we didnt take camper in to get service at 60 days of purchase. We were never told we had to bring it in to do that. The awning does not fold up all the way forcing us to have to push on it to fold. When we plug into a 50 amp service, the camper is electrifying and you cannot touch anything metal. Dealership stated it didnt do it to them. Ive tried getting things fixed that are supposed to be fixed under warranty and they will not and I just want a new camper that is not defected. I cant drive down the highway in my camper without being scared the siding is going to fly off and hurt someone. I just bought the camper in June 2023. *** tried working with camping world of ********* ******* and they have stopped talking to me. We even bought extended warranty. I want my ****** trade money, money I already paid, and what I owe still on this camper to purchase another one. We traded a perfect Rv just too small for us for something I cant even drive. Ive drove 78 miles one way numerous times to shop to fix warranties unfixed.
Business response
03/25/2024
We have been in touch with this customer and they have agreed to have the unit picked up for factory repairs on 3-31-24.
Customer response
03/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.

I hope they can fix the issues in a quick timely manner, she did state 2-6 weeks. It is now camping season, and the issues should of been fixed when I had the camper in the shop multiple times in off season and was not. If the camper is not fixed to satisfactory, I really would like a exchange on a better built unit.
Initial Complaint
03/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I puchased a brand new 2021 Forest River Cherokee Grey Wolf 23DBH travel trailer. I also purchased an extended warranty that wouls cover 5 more years. We were told the warranty covered everything.There are 2 doors to enter the trailer. We used it 4 times in 2021. We then put it on a permanent campground site for the next 2 years.Near the end of 2023 we were having trouble with the doors operating correctly.The forward door was separating and pulling apart. We stopped using this door and only used the other until we could get it looked at. I contacted ************** where we bought it. We were told to take it to their ********** **. store to be checked.The mechanics there told us Forest River was having problems with these doors because there is no frame inside. We were then told the warranty would not cover doors. I paid over $2200 for the warranty. They told me Forest River actually redesigned the doors with a frame after they started having trouble withthem. I need both doors reoplaced as you can see in my invoice from them. I believe since it is a design flaw they should replace the doors for me. We are going to have a complete loss of use of this triler if the doors do not get replaced.
Customer response
03/04/2024
The vin is 4x4TCKY28MK075586. It is a 2021 Cherokee Grey Wolf Black Edition. I included invoice because I couldn't remember if I had sent it before.
Business response
03/11/2024
Forest River has been in contact with the retail customer and have provided Lipperts information and let him know he is able to file a claim directly through them for the entry doors.
Thank you.
Customer response
03/11/2024
I am rejecting this response because:They did advise me of this other company and I have contacted them and am waiting for a response. I will contact **** here after I receive their information.

Business response
03/15/2024
As of March 14, 2024, Forest River has been in contact with the customer; our understanding is that he has filed a claim through *******.
Thank you.
Customer response
03/16/2024
I am rejecting this response because:I have talked to ******* and they are going to take a look at my situation but told me the warranty period has expired. I am submitting to them pictures and other information that they want, but as of now they have made no decision on if they will help me.
Business response
03/22/2024
We have been in contact with the customer regarding this issue. The unit is out of the manufacturer's warranty period. Because of this, we have advised them to contact ******* Components as they are the supplier of this specific part. Per our last conversation with the customer, we understand that ******* is waiting on them to provide additional photos and information to determine if they can assist.
We are respectfully asking that this case be closed as Forest River has done our best to assist the customer in our part of this resolution.
Thank you.
Initial Complaint
02/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We purchased a 5th wheel camper from them. In the event that the bathtub cracked, we found that there was nothing supporting under the tub. The quality of this camper could not of passed any inspections what so ever. The tub leaking caused the floors to rot throughout the camper. We have made multiple attempts to speak with the manufacture, and to this day have not heard one word back from them. We paid for the extended warranty, which has told us they will not cover nor refund our money. (TOTAL WARRANTY'S *********) I am attaching a time line of this situation with just an idea of what we have gone through...We are requesting our money back that we paid for the additional warranties, due to they will not cover the situations that we were told they would. We also are requesting a value of depreciation for our 5th wheel.
Business response
02/29/2024
Forest River is sorry to hear of this situation; however, review of your file indicates we have had two conversations regarding this unit. First was May 28, 2022, where we encouraged scheduling with selling dealer to file a claim for coverage. Our second conversation of November 10, 2023, indicates we were only asked for a part number for a tub pan. Based on this review, Forest River cannot accept liability for damage described.
As for the extended warranty, this is not an agreement through Forest River. Your selling dealership sells these independently through their finance department.
If there is more information to review, please email ************************************.
Thank you.
Customer response
03/01/2024
I am rejecting this response because:
I have attached a brief email trail. You indicating that that you have only had 2 conversations with us is false. if you check your employee emails, you will see differently. ************************* we have been in contact with multiple times. He advised us to send in a quote in which we did.
These emails we are forwarded two him after my husband FINALLY getting in touch with someone as he indicated this was the first he had heard. Funny when i went to forward the emails, everything had already been sent to him. We were instructed to send emails to ************************* as well as they were sent to your
Owner relations department/email.

Business response
03/06/2024
If you have either an estimate or repair bill, please email it to ************************************
Thank you.
Initial Complaint
02/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Salem Hemisphere fifth wheel which is produced by Forest River Inc. The welding on the frame of the pin box was inferior and broke. I took the unit to the dealership where I bought it and they repaired the inferior welds. I contacted Forest River about the issue, and they are not taking responsibility for the defective product. They are claiming they get the frame from ******* **** and they are not responsible for the frame not being welded properly. I feel their quality control would have found the defective welding and not continued with manufacturing of the trailer.
Business response
02/29/2024
Forest River is sorry to hear you have experienced issues. We have reviewed your file, and it shows all warranty expired in January 2021. Without knowing the extent of use of this unit and not being involved in the process of the repairs mentioned, we cannot contribute. If there is more information to review, please email ***********************************.
Thank you.
Initial Complaint
02/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We purchased a new 2022 forest river pop up camper. Before the warranty was up, one of the zippers broke and isnt repairable. We contacted and spoke with ***** at camping world in ******** ** and went back and forth with her for months with no resolution. I finally got in touch with the service manager ***. He said he has contacted you to see about replacing the canvas piece as it seemed that piece was too small from the beginning. It was extremely difficult zipping it and gave us issues of securing the door. He and I both felt it needed replaced. He said he hadnt heard anything back. He was requesting it to be covered under warranty since that is when it happened. Unfortunately we were going through someone there who had no intention of helping us. ***************** is the ***
Business response
02/23/2024
We have contacted the customer and their dealer to assist with this situation. The ** is currently at the dealership, and we are working with them to assess the issue. Once the concern is inspected, we will assist the customer and dealer to help resolve.
Thank you
Customer response
02/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
02/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Our 6 month old RV went into the shop on October 30, 2023 and as of today (Feb 13, 2024) the workshop is still waiting on approvals from FR. In addition, the scope of repairs needed - eg floor needs pulling up and walls replaced and cabinets and ****, removing the underbelly to replace a defective valve, things not being installed correctly when new - might mean it would be cheaper and faster just to replace this lemon RV.
Business response
02/22/2024
We are sorry to hear of your issues. We have reached out to dealership for clarity on labor request and have approved all requested. Should you need additional assistance, please contact me at ************************************ or ************.
Thank you.
Initial Complaint
02/13/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recentky purchased a used 2012 Palomino Stampede ultra lite. The guy I purchased it from had lost the keys. I tried looking for the lock code to order replacements but was unsuccessful. I went to the manufacturers website and unless you own a brnad new camper you get no help no information nothing. I couldnt even find a customer service number to call.
Customer response
02/13/2024
Model No. S-21RGS
VIN. *****************
Business response
02/14/2024
21285547
Response to the attached complaint.

********************* has made it very simple to contact us and it is very easy to find our contact numbers from numerous sources. ****** ********************* and our phone number appears first. Also, the ********************* site and Forest River sites have contact us pages with our numbers listed and a contact us form to fill and email if they would rather do that. Our dealer network is another source to get information on parts.

PaloMini Contacts - *********************
Contact Us | Forest River Inc., A ****************** Company

Thank You

*************************

*********************

*************************************
Initial Complaint
02/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My husband and I purchased a 2022 Forest River RPod 193 Vin# ***************** on October 15, 2021. We have had nothing but constant issues with this camper. Every time we use it something else goes wrong. Most recently we found that the camper had water damage inside along all the base boards and the curtain on the window in the slide out. We took it back to the dealership to find the problem. The problem was the slide out was leaking due to manufacture error as well as the shower was not properly installed with the necessary over flow pan. Allowing water to leak into the camper in both areas. Forest River has refused to fix the water damage created by their manufacture errors. This is only two of many defects in this camper. Weve had to replace to door twice, due to manufacturer error, replace the front window, due to manufacture error, replace the fridge door panel twice, due to manufacture error, replace the front bed storage. The list goes on and on. This trailer was poorly assembled and mass produced during Covid, allowing for so many manufacture errors that the consumer is left to pay for. I would like Forest River to repair the water damage caused by their lack of quality work and manufacture errors.
Customer response
02/06/2024
There is a warranty forever. As long as regular maintenance is performed. Which we have upheld with the selling company, ************** in Carthidge **. Mid ******* has all records and has fought with Forest River over getting this damage fixed due to Forest Rivers manufacturing errors.
Business response
02/15/2024
Forest River would like to bring the ********** to our facility for evaluation and repair. Please call customer service at ************** to arrange.
Customer response
02/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. Although arrangements are underway, repairs are still pending. Therefore, my response of satisfaction is only at this time of the process and not to the repairs made yet.

Thank you.
Initial Complaint
01/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My RV has been in the dealership for warranty service for more than 45 days due to an axle failure.
Customer response
01/30/2024
I am unsure what I am expected to type in the space. The service documentation has been attached to the complaint already.
Business response
02/08/2024
The axle is being replaced under warranty; the new axle arrived at the dealership 1/24/24.

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