Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Forest River Inc.

  PO Box 3030 Elkhart, IN 46515-3030

• 

  Forest River Inc.

  423 N. Main Street Middlebury, IN 46540-0030

• 

  Forest River Inc.

  PO Box 124 Goshen, IN 46527-0124

• 

  Forest River Inc.

  1803 Century Dr Goshen, IN 46528-5044

• 

  Forest River Inc.

  55135 County Road 1 Elkhart, IN 46514-9765

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new 2025 camper and it has had nothing but problems. Leak after leak after leak. It takes Forest River weeks if not months to approve a warranty repair to the point in the 4-5 requests I've had with this camper that it has spent most of a year at the local dealer getting repaired. I have asked for a refund, I have asked for a replacement camper (which is what we would rather have had at that time). We are not sure with so many leaks basically all over the camper why a replacement wasn't an option. We now had our one-year warranty inspection only to walk into another active leak. The inspector noted several other area from the inside that has water damage all from roof leaks, separating trim, bugles in the wall, stains, soft spots that should be hard. I have pictures of all the previous leaks, wet, black wood, etc. Forest River and the local dealer never replaced any of the damaged wood only "dried" it out and either sprayed with bleach or kilz. The inspector advised all of those areas would have mold, all of the areas that he showed water damage said there would be mold in all of those areas as well. I am not risking my family's health over this. Terrible craftsmanship, terribly slow warranty approvals and then only band aid fixes. I have been more than patient and nice about this and have only sought for things to be made right only to fall on deaf ears. No call backs or email responses. I guess they get so many that they can't fix everything. I am still willing to work with them to get to a resolution before I end of seeking legal help. Please Forest River make this right, I'm begging you!

  Customer Answer

  Date: 10/21/2025

  I have submitted a picture from my proof of insurance with the year, make, model and VIN number. If I need to send anything else please let me know. Thanks for your help!! I am working on getting the pictures and my file from the dealership but they should have all of that as they request it to begin with.

  Business Response

  Date: 10/29/2025

  Thank you for forwarding this customer's complaint.  We have been advised that all warranty related issues have been addressed by A&L RV. If this is not accurate, we will gladly offer to either transport to are facility and have additional third party inspection and testing completed to assure all items have been addressed and remedied.  Alternatively, a mobile technician can be scheduled to perform any additional concerns onsite. Please respond to *********************************** or call at ************.

  Customer Answer

  Date: 10/29/2025

   I am partly rejecting this response because the number of delays over the course of a year proved costly to me and my family in the fact we never got to camp meaning we couldn't find all the issues that the inspector found. We don't even know if things on the inside even work. Forest Rivers constant delays in approving work was basically a way to drag out that one year warranty. A brand-new camper shouldn't have this many leaks. The cheap repairs are not enough. Wood should have been replaced. I was told it wasn't. It was dried, sprayed with bleach or painted with Kilz. That came straight from FR and A&L RV's mouth. All that wet, black wood should have been replaced. All I want is to have my camper fixed to new condition, the way I bought it, not band aid, cheap fixes. I've asked for a replacement many times only to be met with resistance. Let's work together to get this thing back to new condition, with no mold and go on with our lives. There is a damaged piece of the slide gasket that apparently was installed from the factory that way that has apparently let to the water damage in the wall. A&L found that the other day. ******* **** has agreed to repair the leak in the front that was the very first warranty fix. I just want there to be no leaks and no mold. That's it! That's not much to ask as I am very easy to work with. Heck I'll drive it to Indiana myself if you will replace it! Please lets get this resolved.
  
  
  

  Business Response

  Date: 11/10/2025

  Thank you for letting us know.  Please reach out directly as indicated in our last response.  We look forward to hearing from you.

  Customer Answer

  Date: 11/10/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  I tried to email the representative from Forest River but the email address was no good. I will attempt to call but when I call the other numbers no one ever calls me back. How about you all reach out to me ************ or email me at ******************* and lets get this worked out and put the past behind us. I'm very easy to work with. LET'S GET THIS DONE!

  
  

  Thank you.

• Initial Complaint

  Date:10/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported to BBB that I purchased a defective fifth wheel from Best Rv in ********** I live in ******. The forest river Cherokee Timberwolf black label 2025 destination unit (I refused this delivery I did not sign for it as no one would fix it) the unit was without my consent it delivered damaged from the windows shattering inward (this is a known issue and complaint) upon and scratches bent door frame missing battery I began to take a video several of the cracked fender flares the seals broken every where I filmed only on outside I have not gone inside I have two vin numbers I feel it was a bait and switch. I filmed the underbelly yesterday I found formations of what looks like asphalt with pebbles up in side the underbelly and cracked broken I dont know what it is but the long haul company drove pavement the whole way to the address holding until land ready. I am livid at the tiny screws rusted NOT BOLTED OR NUTS AND BOLTS THESCREWS ARE PICTURE FRSME S**** SIZES FALLING OUT STICKING OUT SHODDY LEMON making.This was to be my home with my daughter we are homeless now my lease is up I want them to replace this unit today (now no delay) with the same 2 bedroom two FULL bath with washer dryer and full size appliances upgraded packages platinum and black label for four season and Artic cold.I am displeased with the fact I have been ignored by the dealership and I have been shined on by the forest River company this has caused so much distress and issues. Transport wrap was missing, 2 vin? leaving this on property is trespassing best rv took my money over pay and will not respond or return it forest river is the supplier they use I am sick at the same story in reports about both companies pulling the bait and switch, refuse to pay switch what you paid full wired cash, all out of state shipped once wire clears no help no walk through no paid for extras switched unit both places are zero stars replace unit immediately or cash ******** plus shipping ******

  Customer Answer

  Date: 10/20/2025

  I have forwarded the info to my case number I could not get the link to except my info

  Customer Answer

  Date: 10/21/2025

  I am sending the vin for the lemon trailer in yard no one has entered that still has broken windows. And most likely frozen pipes as it froze last night. My daughter and I are so messed over I dont get how companys do this if it was the family of theirs how would they feel. I am unset and hurt that no one gets it.

  I bought vin *****************

  27mdk cherekee Timberwolf black label

  ******* ****

   

  the delivered a defunct falling apart unit vin *****************

  CKT39HBABL-89

   

  i wasnt what I bought the one they delivered and registered is garabage broken 

  i was sent at 6 am a forest river free year road side by email BACK DATES TO Oct 14 ok this is not right 

  I am a single mom my life is in ruin I am trying to be a good woman and they are making us have a hard life 

  why not so as promised?

  Business Response

  Date: 10/30/2025

  Forest Rivers warranty department has been in contact with this customer and has also reached out to the selling dealer.  The dealership is not owned or operated by Forest River.
  
  It is our understanding that the customer purchased an ** and asked the dealership to deliver it to a family members residence in ***********  The dealership has stated that they  fulfilled this request and conducted a video walkthrough of the ** with the customer once that delivery was completed.  After this, the customer contracted with an independent transport company to deliver the ** to *******  The customers complaints stem from this independent transport,in no way associated with Forest River or the selling dealership.
  
  Forest River cannot speak to the customers expectations at the time of sale regarding the ** they intended to purchase.  We can confirm that the *** number listed by the customer as the ** allegedly bought is not a valid Forest River ***.  The *** that is listed as the unit delivered does match the warranty registration submitted by the dealership.
  
  Based upon our current knowledge of the situation, we respectfully decline assistance in this matter.  Forest Rivers ********************* Warranty covers any manufacturing defects, not damage.

• Initial Complaint

  Date:09/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2025 Forest River RV (VIN #: *****************) and have experienced extensive defects and serious safety concerns for the now 6 months that I've owned it that are still ongoing. Despite multiple calls and emails, the warranty department has failed to return my messages. Forest River has not reimbursed me for the thousands of dollars I have already paid out of pocket for repairs nor have they ever offered to cover repairs upfront.Major issues include:-Bathroom light strip failed; a replacement was sent but was 5 ft too short.-During washer/dryer install, water flooded inside because the manufacturer glued a drain pipe shut.-Shower was poorly sealed, causing repeated flooding in the bedroom closet.-Bedroom trim and pocket door were falling out of the ceiling and required repair. The bedroom door is also severely scratched along the bottom from these issues.-Bathroom door is misaligned and hits the trim... That's all scratched as well.-Screws under the flooring ripped a hole in front of the couch.-Bedroom light was dangerously hot; I had to replace it to prevent fire risk.-Screen door would not stay attached to the main door; Rv repair guy had to relocate the door catch.-City water connection was cracked outside and leaked; Rv repair guy had to replace it.-Door handle broke, trapping me inside; I had to order a drill via DoorDash and have the driver hand it to me through the window just to escape the RV.-Roof has major delamination across the entire surface; repair tech says the entire roof needs to be replaced and warned it is only a matter of time before it tears.-Wall near the fridge is so poorly built you can see through to the outside.This RV has been unsafe, defective, and poorly built since purchase. The lack of accountability from Forest Rivers warranty department and their refusal to reimburse or cover repairs has left me bearing the full cost of their manufacturing defects, even while issues continue to pile up.

  Business Response

  Date: 10/01/2025

  We certainly will expedite any warrantable issues still not done. Our records do indicate we covered all outstanding issues by way of a reimbursement to you mailed September 9th. If there are any outstanding issues we can coordinate sending a mobile technician to you. We can be reached at ************ between 8am and 5pm eastern time or by email to ************************************************************. 
  

  Customer Answer

  Date: 10/04/2025

   I am rejecting this response because:
  
  You guys have not covered all the issues. Ive only been reimbursed for 1 receipt thus far and that happened just a few days ago. There is still a whole list of issues that havent been addressed and Im being told I have to pay for them in advance and get reimbursed and thats not going to happen. I cant afford the thousands of dollars its going to take. The last response I got from Forest River is to take my ** to a dealership to have the roof inspected and then never received a response again on what dealership it needs to go to, how Forest River is going to pay for the inspection (as Im not), etc. Im staying in the ** currently so Im just homeless then because you wont let an ** roof expert come out to inspect the roof? How about the flooring issues that no one is responding to? The fact that you can literally just look outside through the wall? No one has called me to sort out any of the long list of things to do.

  Business Response

  Date: 10/13/2025

  We are sorry you feel we havent been attentive and will certainly work to clarify are position. The last correspondence we have September 26th from you to **** ***** [ ********************************* ]. **** explained that in regards to the roof, you should schedule at a dealership - preferably your selling ********* to reimbursement, we are not aware of any outstanding out of pocket warrantable repairs but will be happy to review for coverage. We could for the smaller issues coordinate a factory technician to come repair provided unit is onsite at no cost. We can be reached at ********************************** or *********************************. We can also be reached by phone at ************ from 8am to 5pm eastern standard time.

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Cardinal 5th wheel has had an issue with the passenger side slide from day one. Excessive jumping and bouncing when extending or closing. It also felt like the back end of it was dropping. I tried leveling the 5th wheel only to realize it was level. The slide was tilting. After only two outings it completely went out of whack. I have had it at Camping world since April to be repaired. Camping world tells me the delay is Forest River indicated it needed an adjustment only. Camping world tells me it needs a gear pack. ******* has finally ok'd wear tabs, which Camping World assures me this is a band aid fix. We also had this looked at by a mobile tech while in ******** when we could not get it to close before taking it to Camping World. This tech told us the same thing that Camping world is saying. He got it closed for travel and advised we take it to a Forest River Authorized Warranty Dealer. It's amazing how Forest River can look at what a tech tells them online and think they know better what is needed than the tech who is there examining it in person. All I know is I bought this NEW in March and was able to use it twice (didn't work properly, but I did use it). I have a 30-day nonrefundable reservation for which I'm supposed to leave home October 10 and I do not have a trailer. I also have two cousins who have flight reservations to fly out to ******, AZ to spend a week with us on said trip. There is a lot of money that is about to be lost because you Forest River approve what two techs' have told me needs to be replaced. I guess Forest River isn't the trailer of excellence the dealer who sold this to me claimed. Trailer is currently at ************* ******************************************************************************* Awaiting Forest River Approval FOREST RIV 380RLX TRL 5WHL VIN *****************

  Business Response

  Date: 09/19/2025

  We have been working both with the dealer and the manufacture of the chassis to come to a resolution. We have received the part numbers necessary to do the repair to your RV, the order will be placed by the end of the day and we will request that the parts be expedite to have the repair made to the *** We appreciate you as a Forest River customer and hope that this will take care of the issue you are experiencing with your *** Please feel free to reach out to us at any time.

  Customer Answer

  Date: 09/22/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Impression 360MYR vin number ***************** I have purchase this RV a little bit over 2 month ago and Furrion Fridge stopped working in 2 weeks after RV delivery.I contacted:1. Camping World which sold RV - no resolution 2. Forest River - an RV manufacturer. Was told to order mobile diagnostics - which I did with reimbursement. BO reimbursement 3 Was told to submit a claim to ******* a ******* company. Submitted with a promise of 24 h resolution. Nothing for 3 weeks.I am leaving without a fridge for 2 month in a 70K RV. It is unacceptable I want money for diagnostics I spent. Plus I want to purchase new fridge and have mobile service to replace it and recycle broken one. that is why I am claiming 10K

  Business Response

  Date: 09/18/2025

  Forest River has been notified by the manufacturer of the refrigerator that a new one is on the way.  As customer goodwill, we also covered the cost of a mini fridge as a temporary assist.

   

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Forest River****** Location: *******, ** (Headquarters) Product/Service: 2024 ***** Cruise-Lite 28VBXL ** Purchase Date: August 2, 2024 VIN: ***************** Complaint Summary:We purchased a brand-new 2024 Forest River Salem Cruise-Lite 28VBXL ** from Adventure Camper Sales in ****, **. From day one, the unit exhibited serious defects including slide-out instability, repeated collapse of the Versa-Tilt bed, water intrusion, and electrical issues. Despite multiple repair attempts and direct communication with Forest Rivers warranty and customer service teams, the problems remain unresolved. It was offered to go back to ******* for repair in August and Salem Warranty declined and said to let the shop that has had it since May 23, 2025 repair it. The unit has only been used for two trips totaling 14 days in over 13 months of ownership. It has spent the majority of its time in repair facilities or awaiting parts. The warranty expired while the ** was still in the shop. We submitted a formal buyback request to Forest River in August 2025, supported by extensive documentation, but have received no response.We are seeking a full manufacturer buyback of the unit due to its persistent defects, failed repairs, and significant loss of use. We have suffered financial losses exceeding $6,200 and have missed over a year of planned family travel.Desired Resolution: Full manufacturer buyback of the defective ** and reimbursement for documented financial losses.Supporting Documentation Available:Purchase records Warranty claim forms Repair invoices Photos and videos of defects Timeline of events Escalation letters to Forest River

  Business Response

  Date: 09/10/2025

  Thank you for bringing this matter to Forest Rivers continued attention regarding Mr. ********** claims regarding his 2024 Forest River Salem Cruise-Lite recreational vehicle (RV).  Forest River has previously offered ************ a repair to his RV at the Forest River factory.  However, ************ has chosen to proceed with repairs for alleged defects to his RV with a repair facility locate more convenient to Mr. **************** Forest Rivers warranty department has been closely engaged with this repair facility throughout the repair completion process.

  Customer Answer

  Date: 09/10/2025

   I am rejecting this response because:  That is not true... We did not reject sending it back to ******* for repairs.  Which is verifiable in the attached emails.  It was offered to come back in January of 2025 after Forest River mechanic **** came to our home.  **** even offered to stop and pick it up on his way back to Indian from ******* (which was his next call).  

  Mr ******, made that decision on his own without our permission and to do this day we still do not have our camper back.  As you can read in email communications with Mr. ************* This is the 6th time since purchasing it on Aug 2 2024 it has been under repairs for the slide among other major safety issues.  There are notes that the slide has water damage, to floor and walls, window leakings, seals missing and torn from slide malfunctions.  Among the other issues.   In April 2025 there was water in the airline behind the blower fan from the Tankless hot water heater causing that not to work.  They tried to tell us it was from rain blowing in from outside.  We were walked through that repair by ******** Service Manager because Mr ****** and Ms **** did not return our calls.  

  So no we do not accept this solution.  This camper is a major safety concern.  We did not give our consent for it be repaired by ******* and we DID NOT deny it coming back to ******* to the factory.  It has been offered ON TWO occasions now.

   

  
  

  Business Response

  Date: 09/11/2025

  Respectfully, I do not see any emails in the attachments provided to me by the BBB.  There are claims, work orders, and part of a purchase agreement.   We are informed that the repairs are nearly complete.  We will reach out directly to discuss very shortly.

  Customer Answer

  Date: 09/11/2025

   I am rejecting this response because:  The emails with **** Bleili were attached to the previous Response.   But just in case you missed that one it is attached again to this response.  Labeled August 25 email with **** Bleili  I am also going to attach some more documents for your review.  This has gone on for over a year.  We have dealt with everything the Salem Division has sent us to.  We have missed out on a whole season of camping.  Our LAST camping trip of the season would be in 2 weeks (which since we haven't had a useable camper since April at least, in all true honesty we haven't had a useable camper since we purchased this unit on August 2, 2024.  So now, whenever we do get it back, it is going to be winterized and covered until Spring of 2026 and not be used. 

   

  Also, included is a sample of some of the documents, along with all email correspondence, phone call correspondence, text correspondence with Forest River's many employees, Adventure Camper Sales, That RV specialist, **** - FR mechanic, KY Attorney General, *****, RV Trade Associations, ****************** officials fighting to change the Lemon Laws on these units that Forest River keeps putting out and does nothing to take care of the customer that purchased them when they are definitely faulty from the factory, and the CERTIFIED packaged BINDER that went out to BERKSHIRE HATHAWAY

   

  In closing, when ******* is supposedly done with the repairs, there is no way to test them, there is no way to test for mold in the walls, there is no way to test for water anywhere in that camper considering it has been a miserably HOT summer with EXTREME drought conditions, with no end in sight.  
  
  

  
  

  Business Response

  Date: 09/17/2025

  The dealer has reported that requested repairs are complete.  We are working directly with the customer regarding any remaining concerns.

  Customer Answer

  Date: 09/17/2025

   I am rejecting this response because:  The repairs have not been verified yet.  Until they are they are not complete.  Per phone call, there was still trim to be installed and clean-up to do.  We have a scheduled date to go check out the repairs and other concerns.  Being this is the 6th attempt at repairs to this camper for repeated issues, it will be inspected thoroughly. 

  Also, from these responses, I would say this information is coming from the Warranty Manager who is pushing us to walk in that camper and say everything is fixed and fine with it.  There is no way to do that visually, with all the hidden manufacturer defects that have appeared in this camper.  The BUYBACK is still being pursued in other avenues.  This is a Lemon Camper that has been plagued with manufacturer defects for the 411 days that we have owned it, with less than 15 days of actual use. 
  
  

  
  

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to the ongoing, severe quality issues and poor customer service associated with our brand-new 2025 Forest River Shasta i5 Travel Trailer, purchased from ************* in June 2025. This unit has been riddled with multiple major structural, plumbing, and mechanical failures since day one. Despite being a new purchase, it has required repeated repairs, all at our own expense. Detailed List of Issues Experienced:Air conditioning unit blew out asbestos-type material, posing a serious health hazard.Water line burst under the kitchen sink, causing water damage.Front entry door jammed shut, requiring professional repair.Pressurized hot water supply line under the kitchen sink began leaking.Bathtub trap is leaking, with water draining directly through the trailers ****************** water connection detached due to cheap plastic parts my husband was forced to fix this himself.Four separate leaks have now been identified coming from underneath the trailers base, putting the entire structure at risk for rot, mold, and long-term damage.Given the severity and frequency of defects, we are requesting a full refund at no additional cost to us. We have lost complete faith in the integrity of the Forest River Shasta product and consider this unit to be a lemon. We are extremely dissatisfied and feel deceived by both the manufacturer and dealer. The trailer has been an absolute nightmare and we urge the BBB to help us hold both parties accountable. We request that this matter be escalated immediately and that we receive a direct phone call upon review of this complaint.

  Business Response

  Date: 09/10/2025

  Thank you for taking the time to share your concerns regarding your 2025 Forest River Shasta i5 Travel Trailer. We are truly sorry for the issues you've encountered since your purchase, and we deeply regret the inconvenience and frustration this has caused you and your family. It is never our intention to cause our customers stress or disappointment.
  
  We kindly request that you schedule an appointment with an authorized service center to complete the necessary repairs. As per The Forest River Way, all warranty claims must be initiated through an authorized service center. This ensures that repairs are properly documented and handled by certified professionals who are familiar with our products. Once this step is taken, we will work closely with the service center to ensure that all claims are processed accordingly. If you need assistance finding an authorized service center, please let us know, and we will be happy to help.

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a 16 1/2-foot ******** ******** camping trailer 134RDX VIN *****************, and picked it up on August 9, 2025. The unit size was dictated by my driveway as I wanted to have the trailer available at a moments notice. I was highly impressed by the amenities you were able to put into such a small *** This last week I took it out for the first time with my wife, and we both went to bed in the full 54 inch wide mattress provided. *** slept on the inside by the front trailer wall and I slept on the outside facing the inside of the *** When I rolled toward the edge, I discovered 7 1/2 inches of the edge of the mattress was not supported by the wood frame. The ramp created caused me to launch out of the bed upside down to the floor. Fortunately, I was not injured, but I am deeply concerned someone may get hurt in the future if this is the design of the bed support in this unit. I've come up with a temporary solution for myself and would be very happy to send you pictures showing exactly the problem and how I fixed it, short term. I'm sure you would come up with a much more elegant solution.

  Business Response

  Date: 08/28/2025

  Coachmen RV is focused on providing a product with superior value and backing it through superior service and support. On the occasion that a manufacturer error is made Forest River and Coachmen strive to correct these issues as quickly and efficiently as possible In this case, we do believe the mattress/bed structure was built per design. Moving forward, we will discuss this with our production team to address the concern and explore alternative options and we would like to thank Mr. ******* for bringing his concern to our attention.
  
  
  While we are sympathetic to the customers concern, we would not have a retroactive remedy for it.

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new 2026 Campsite Ultra in July of 2025 at ************* in ******. We had several issues we noticed as soon as we arrived home that we brought to the attention of Forest River and Camping World whom both at first had us going back and forth with phone calls for a day. Finally Camping World made us an appointment to bring the trailer back a few weeks later. First problem was the seal was already ripped and pulling away on the slide out. Second both mattresses on the bunk house the material was sewn on upside down and with the angle of design on the mattress they cannot be flipped. Third our mattress to the ****** Bed was still wrapped in plastic when we picked our camper when we opened it at home there was a tear on the seam atleast 6inches not at our fault at all! Camping world said they would order all products to fix and would call when everything is in. Here it is the second week of Aug. we did not hear back so we called Camping World for them to say Forest River is going to replace our bunkhouse mattresses but not the ****** bed mattress!!!!Why?? To that point, as of today havent ordered anything on the list due to waiting for Forest River to confirm the warranty. Again, ?? We got a claim # from Camping World and tried to call Forest River four attempts and hours of being on hold still got nothing.. My point of posting a complaint is so other consumers are aware that all they want is the sale and you will not matter after you sign the loan even after only one day they will not honor there warranty

  Customer Answer

  Date: 08/18/2025

  2026 TT FOREST RIVER CAMPSITE ULTRA 21DF

  VIN# *****************

  Business Response

  Date: 08/28/2025

  Forest River has approved the claim to replace the mattress and has already reached out to the customer to inform them about the resolution. 

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new 2035 grey wolf forest river rv. I have never had such a poorly made anything in my life, Im 65 years old. I had to replace many things in it before I have ever taken it anywhere!!!!??Their customer service **** I dont think cares. Very slow to send parts or they are on back order, they dont call you back, computers are down etc,,,,,,,,

  Customer Answer

  Date: 08/17/2025

  23mkbl grey wolf Cherokee forest river

  *****************

  Business Response

  Date: 08/18/2025

  The file for this RV shows that a Forest River representative spoke with the customer the day after this complaint was submitted.  They were provided direct contact information for the warranty department if they have any further concerns.