Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Forest River Inc.

  PO Box 3030 Elkhart, IN 46515-3030

• 

  Forest River Inc.

  423 N. Main Street Middlebury, IN 46540-0030

• 

  Forest River Inc.

  PO Box 124 Goshen, IN 46527-0124

• 

  Forest River Inc.

  1803 Century Dr Goshen, IN 46528-5044

• 

  Forest River Inc.

  55135 County Road 1 Elkhart, IN 46514-9765

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2024 brand new camper from ************* in *****, Sept 2023. We have had nothing but issues with the camper since our first trip. I have been in touch with Camping World and Forest River since October of 2023 about the list of issues. Camping World has addressed a few of the issues but we were told from Forest River that they need the camper at their facility, to address the issues. I have emailed every month probably if not more since we purchased the camper trying to get a refund, a replacement, something they are ignoring me and let the manufacture warranty lapse. I was told Forest River could not pick up the camper until December 2024, they have not given me a date or a time frame for when we will get it back. I have let them know we use the camper almost year round and cannot be without the camper or that we will need funds to pay for the cost to rent one, no response on that. I have informed them of the several times our food has spoiled they will not replace the costs (due to issues with the fridge and the electrical). There is a serious health concern with this camper, a electrical wire already caught fire and singed under our bed but they are not taking quick action to ensure the safety of our family. We pay $750 per month for a camper that we have had nothing but issues with we cannot afford legal counsel and yet we are being completely ignored. Since the warranty is expired Camping World is unable to help us we are stuck with a health hazard and something that doesn't work correctly.

  Customer Answer

  Date: 10/02/2024

  *****************

   

  2024 Wolfpack
  

  Business Response

  Date: 10/11/2024

  Forest River is working with the Elmblads to help them to find a dealership that is skilled in electrical repairs since the dealership they purchased the unit from is not comfortable doing these types of repairs.

• Initial Complaint

  Date:09/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction: 26 July 2024 **** $64,361.07 Dealer and Manufacturer were both committed to provide me with a vehicle that is operable, I had a 1 yr manufacturer warranty and purchased a 5 yr dealer extended warranty.Nature of dispute: According to the dealer an o-ring in the water line was not installed by the manufacturer which the dealer claims caused a water leak. We connected water to our camper and came back approximately 30 hrs later and the entire camper was filled with water. The camper is not habitable and both the dealer (Rte 125 ************ and the manufacturer (Forest River) refuse to do anything with the trailer. They are pointing the finger at each other and we have not had a camper since 8 Aug 2024. This was the second time the trailer went back for problems, the first was 4 days after we purchased the trailer. The first day we hooked up the trailer to water/electric it blew electrical outlets along the washer/dryer closet hook-**** master bedroom, and bathroom. We have only had the camper in our possession for a combined 7 days between the two issues. We are not able to take this as a loss on our insurance as it was deemed a manufacturer warranty issue by the dealer already. The bank authorized us to remove insurance since it is currently a total loss.

  Business Response

  Date: 09/19/2024

  Forest River would like to bring this unit back to our facility for inspections and repair.  After all repairs have been completed, we would have a third-party inspector to perform mold testing.  Please contact ************************************* to arrange.

  Thank you

  Customer Answer

  Date: 09/22/2024

   I am rejecting this response because: Its brand new and now its salvaged and rebuilt with a dramatic decrease in value. I am requesting a full buy back. Thank you.
  
  
  

  Business Response

  Date: 09/27/2024

  ***** ******* co-owner has authorized Forest River to pick up their Surveyor for inspection and repair.

  Thank you.

  Customer Answer

  Date: 09/27/2024

   I am rejecting this response because: The dealer requested that I give permission for the trailer to be picked up at the dealer by Forest River. I don't care what Forest River does. Im requesting a full buy back as this camper is no longer new and will be salvaged and rebuilt. I paid for a NEW camper, not a rebuilt one!
  
  
  

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Grey Wolf Valentines Day paid cash, and its been issue after issues. Thermostats stopped working, AC not working, fridge freezes, or ruins food. Faulty door caused injury to my finger that now requires surgery to fix the disfigurement, Propane issues, water issues, Stable jacks broke. Door locks broke, screen doors get stuck you get trapped inside. Electrical issues. Bunks broke, stove does not stay on, convection oven shuts off after 30 mins of use, striker plates had to be taken off just for the doors to latch. Slide out supports are breaking, Shower surround coming away from wall, shower floor is sinking, virtually no water pressure, Emergency exits hard to open. Tankless hot water heater always throwing error codes, Carbon Monoxide detector is always going off, *********** does not work, battery power does not work, awning gets stuck when bringing it back in, blinds get stuck, bunks broken, couches broke, kitchen table supports came out of the floor, kitchen sink is falling, random holes appearing in the cabinet doors, sensors for tanks do not work. One gets more water pressure from a water fountain. Outlets dont work, the list goes on and on. Been going at this for 6 months. LEMON of all things. I have asked to be refunded what I paid, and a replacement RV, and all they want to do is send my rig to them to repair. This is what my son and I call home, now we are going to be homeless because of their faulty product, and CW would not resolve. They were also sent a letter certified on July 13, and they never responded until I found an email address for Cherokee owners.

  Customer Answer

  Date: 08/20/2024

  VIN

  *****************

   

  Cherokee **************  Purchased Feb 13 2024.  It was manufactured Oct 2023

  Business Response

  Date: 08/29/2024

  Forest River is currently working with this customer to have her unit brought in for ***********************. 

  Thank you. 

  Customer Answer

  Date: 09/03/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and would like to add the following comments.  
  I reached out through owners resources at FR to try to get a hold of someone to try to get my issues resolved. I was contacted by one individual who talked to me about all the issues in my unit and then got it over to her management team and then the warranty department who then reached out to me to get me to sign some documents and now they will bring it back to ******* to repair because there is just so much wrong with the unit. Since I made the initial complaint there have been more things added to the list of things wrong including an electrical short where the wires connect the ac thermostat. Have not heard of when they will pick up my unit from me to get it fixed or how long they will have it. Also my unit came with no books, no warranty information nothing.  But for now they are taking it back to ******* to repair. Lets see what happens out of that.   
  

  
  

  Thank you.

• Initial Complaint

  Date:08/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Forest River about issues with my RPod on 10 JUN 2024 and received a response from ***************************** relatively immediately. There was some back and forth with regards to pictures and ultimately the response from her was that the axle needed to be replaced and outriggers would need to be installed. She proposed that I bring the unit to their ******* facility, which is quite far from me. I requested that Forest River pay for transportation, which is something that Forest River has given to other RPod owners, or a local repair facility closer to me. The trailer needs to have the axle replaced and they want me to tow it ***** miles to them. I've sent three follow up emails to her and she has not responded since mid July.

  Customer Answer

  Date: 08/19/2024

  Good Morning Ma'am,
  
  The VIIN is ***************** and the model is R-179.
  
  Thank you,
  
  ***********************

  Business Response

  Date: 08/28/2024

  *******************, please choose a local dealership to have a new axle and outriggers installed on your R-Pod.  Forest River will process this repair under warranty.

  Thank you.

  Customer Answer

  Date: 08/28/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I chose this location for the warranty work:
  
  ****'s RV Center
  58.1 mi (93.5 km)
  *******************************************************************
  ************
  petesrvmass.com
  
  Thank you,

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2023 Forest River Ozark 2500THX APRIL 13TH. VIN *****************. As soon as I purchased it I had to immediately take it back 3 times to repair due to water heater pressure release valve was faulty, bad water pump, wrong electrical hookup cable, no studs in the rear walls for rear folding benches to attach to, water damage created due to no silicone used in any of bathroom shower surround, fix the shower surround, and now my grey water tank leaks like a faucet is turned on. I've owned this camper 4 months and it's spent more time having repair work done than I've had it to use it. Forest River needs to buy this back and give me one they actually took pride in building and is built right!

  Business Response

  Date: 08/26/2024

  Forest River is sorry to hear of these issues.  At present we have no record of any currently outstanding warrantable concerns, however we would be glad to assist with arranging repairs if repairs are needed.Please reach out to *********************************** for further assistance. 

  Thank you

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our camper in March. We have had issues from the beginning. Slide out was broken so during set up it rip out floor and bent the heat vent. Also valances we crooked and not properly installed. Speakers on the outside were blown. Tilt bed didnt work. We called Camping World in ********** to fix it and they said they didnt have mobile tech. They wanted us to bring to the shop for repairs but we live in our trailer and need a CDL to haul it. I had to pay someone to deliver our trailer. Since then arguing back and forth those issues were addressed. Now I have an awning that is broke leaking water into the inside walls, sink in bathroom is leaking, shower floor is bad, leaks water in the belly because drain not installed properly, water leaked in bedroom onto dresser and ruined the top. Fire ******ant material was not used for back splash in kitchen so air fryer burnt the wall. Hot water heater element was burned up. Have left numerous messages for Forest River to contact me and havent called me back.Trailer was bought and paid for with cash. Contacted Solara awning company and they wont cover under warranty on their end because they said it was installed improperly at the factory.

  Customer Answer

  Date: 08/16/2024

  I attached pictures of the *** number and pictures of our ripped awning. I cant get pictures of my shower, everything is sealed underneath. 

  Business Response

  Date: 08/26/2024

  Forest River apologizes for these issues.  We have been trying to contact the customer in order to schedule a mobile ********************** but unfortunately have not been successful.

  Please reach out to *********************************** for further assistance, so we may arrange a mobile repair for this unit. 

  Thank you.

  Customer Answer

  Date: 08/26/2024

   I am rejecting this response because:

  I have been in contact with Forest River. They called me Wednesday August 21st left a message and I called back 3 times and left messages. 
  I also received out of office with replying to email that was sent.

  Today August 26th I received another email and she said she has bad chest congestion and cant talk. She asked that I send her a list of problems and pictures and the zip code I live in. Would you like me to forward her email and my response?

  Also, as of July 29th I got married so my new last name is ****.

  Thank you,

  *********************

   

  
  

  Business Response

  Date: 09/03/2024

  Forest River apologizes for the issues; we have been trying to contact her to schedule a mobile repair.  Please call ************ or email *********************************** to arrange.

  Thank you.

  Customer Answer

  Date: 09/03/2024

   I am rejecting this response because:

  I emailed and spoke with ******. I asked her what the next step was and she said she has to get the work order approved. Unfortunately, she said there is only 1 mobile tech in the *************. I have yet to hear back from her. In the meantime the pipe coming off the grey water tank sprung two leaks!!

  
  
  

  
  

  Business Response

  Date: 09/09/2024

  Forest River is in communication with the customer and has arranged to send a mobile technician to the unit. 

  Thank you.

  Customer Answer

  Date: 09/10/2024

   I am rejecting this response because:

  Forest River has been in contact with me. They set a date of September 17th to have a mobile tech come out. However, I called and emailed to ask what time the tech will be here but no response.
  
  

  
  

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I bought a new camper trailer from a local dealer. The camper is made by Forest River. The first time we tried to use the brand new camper the refrigerator did not work. We took it back to the dealer. They verified that the refrigerator was defective and should be covered by the warranty. The dealer contacted Forest River and got permission to replace the refrigerator.They were told that they cannot use one they have on hand but that one would be sent from the factory. It has been SIX weeks and still no refrigerator. We have been told that it could take another three to six weeks for the dealer to receive the replacement. This has already ruined our summer vacation. If it takes another three to six weeks to get a replacement we will have no chance to see our grandchildren this year. I want Forest River to either get a replacement refrigerator to the dealer this week or allow them to use one they have in stock.

  Customer Answer

  Date: 08/08/2024

     The VIN # is *****************.  I hope this is what you need.   Thank you for your help.    ***************************

  Business Response

  Date: 08/09/2024

  Forest River apologizes for this situation.  We have contacted the component supplier and are glad to verify the new refrigerator will be delivered Monday the 12th to the dealership, having been shipped directly from them. If you need any further assistance, please contact us at ************ or email us at ***************************************. 

  Thank you.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** was purchased new in February of ************************************* March of same year.Even before I took possession of the ** the electric leveling jack ****** did not work. I was told parts were ordered to fix. Parts came in around May, but did not fix the issue. General ** has completed every diagnostic asked of Forest River and submitted replacement motors, but the claim has been denied at least 5 times saying more diagnostics are needed. It has now been 5 months of ownership and I have to return to General ** in *********, ** again for the 6th time for diagnostics and no remedy in sight. I have reached out to Coachmen, the maker of my **, and Forest River the owners of Coachmen, but in over a month no one has returned an email or my calls asking for help.Vehicle VIN # ***************** All paperwork is on file with General ** in *********, **. Phone # ************ (My service advisor is *****************************).Any help in pushing Forest River to honor their warranty obligation and fix this issue instead of getting the run around from them would be greatly appreciated!

  Business Response

  Date: 08/14/2024

  Thank you for contacting Forest River regarding our customer, ***********************. We have reached out to ****************** and communicated with him regarding the circumstances surrounding the concern he expressed in his filing. We have arranged with the customer to have his concern(s) addressed here at our factory and have,subsequently, scheduled an appointment here at our facility for him on August 26th.
  
  At this time, we believe the matter to be in process for resolution. We sincerely appreciate the opportunity to be of service.

  Customer Answer

  Date: 08/14/2024

   Better Business Bureau:
  

  Thanks very much for helping in this matter. After multiple attempts to call Forest River and Coachmen this past week they did finally pick up the phone and respond to me on Monday. I am hoping to have my issues resolved on the 26th of August, when I drive down to the coachmen assembly plant. I am sure your contact with them helped since multiple other attempts to reach them by phone and email over a month ago went unanswered. Thank again! 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, 2024, I had my 2023 Forest River Nepallo 22TLST on *********** for the part of the day. This was approximately my 20th time on the lake this year. No issues to report, other than a zipper in the middle of the bimini falling off and the plastic u-shaped brackets were bent outward. Still functioning. Halfway through the day, my brother noticed the bimini bouncing up and down. I looked and found that the nut was missing from the bolt holding down the left rear anchor point for the bimini. I luckily had a bungy cord to hold it down until we made it back to the boat ramp.When we left the water, I stowed the bimini in the same manner I had ever weekend all summer. I've probably loaded and unloaded the boat ***** times with zero issues. The bungy cord was left in place to help hold the bimini down until I could get it to fixed.When I left the lake, the bimini was covered and secured. When I arrived at the location I store my boat, the cover was missing completely and the bimini was torn and thrashed (from wind and not being secure).I reached out to the dealer I purchased the boat from which advised me that the 5 year warranty was not going to cover the faulty bimini, and that it would cost over $1,000 for the new cover. The bimini is a part listed under the 5 year warranty online and the fact that the cover came off and the bimini was ruined is at no fault of the consumer but falls on poor quality material by the manufacturer.The bimini has plastic zippers and poor velcro to hold it in place. and the cover fit very loosely to the frame while in transport.When I purchased the boat, the originally bimini cover broke the first day I had it on the water. This is the second bimini cover to fail.

  Business Response

  Date: 08/14/2024

  Forest River has reviewed this claim and has approved it to be covered by our warranty   We have a new bimini canvas on order #******** along with the small frame clips needed.  Order ******** was placed on 8/9/2024, and we are working to expedite this for the customer.

  Thank you

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new Ibex Suite RVS1 in January 2024 - VIN# ***************** - shortly there after we received a recall notice of a fire danger because of faulty heater installation. We reached out to the dealer who set up an appointment for us to bring the unit in and address the recall and a litany of other issues. I delivered the unit to the dealership on April 18th it sat there until July 17th with no work being completed. We were told we could pick up the unit and use it until the dealership could get the parts and the time to work on it. Upon picking up the unit it was discovered that there are now additional defects. Contacted the manufacture and they differed me back to the dealership who has no answer - stating waiting on the manufacture to respond there are three safety recalls on the unit as well as system failure and poor craftsmanship. the three recalls are 1) LED *********************** Failure May cause Fire 2) Inadequate Clearance for Recessed Space Heater creates Fire risk and 3) Independent Suspension May Detach and increase the risk of crash. These three items coupled with the lengthy list of other issues and defects leads me to believe I bought a lemon. I have been more them patient and accommodating to allowing the manufacture to step up and honor my repair request all to no avail. The three recalls along could cause serious bodily injury or death. Please help me hold the manufacture accountable for there unsafe and poorly build product.

  Business Response

  Date: 08/02/2024

  First and foremost, Forest Rivers top priority is to keep our retail customers and dealerships safe.   Therefore, it is necessary at times to issue recalls or ********************** Bulletin).  The McCowns RVS1 Suite has one recall, and one TSB issued.  These are recall 24V137, space heater may be installed too closely to the ceiling.  TSB ******* was an incorrect calculation of the water weight carrying load.  Forest River was proactive in sending out the recall kits for 24V137 as early as 3/8/2024.  The recall kit for the McCowns Suite was sent to ************** **************** and received, however, the Suite is being serviced at the ********** location.  Forest River has picked up the kit from **** and sent to ***********  The kit will be delivered there if by 8/1/24 or 8/2/24.  It is our understanding that the Suite was picked up by the McCowns on 7/17/24.  Once the Suite is returned to ********** all concerns can be addressed and taken care of.
  
  The other two recalls the customer mentioned, Independent Suspension (recall 24V029) does not apply to this RVS1 Suite as it has leaf spring axles.  Recall 24V272 for the Suburban Backlit LED, does not apply to this RVS1 Suite as it has the induction cooktop.

  Thank you.

  Customer Answer

  Date: 08/13/2024

   I am rejecting this response because: The fact that the three recalls mentioned are reported to and by the ********************************************** via a VIN# lookup, coupled with the fact that the unit sat at the dealership for three months for both recall and non-recall warranty items to be addressed with zero parts being delivered from the manufacture, to date these part have still not arrived. We purchased this unit in January of the year, called shortly after taking the unit out for the first time with a litany of issues. We delivered the unit back to the dealership on the date we were allowed to and was told that everything has been documented and communicated to the manufacture and that everything would be fixed. That was on April the 17th or there abouts. Per the dealership all parts to address all of the issues were ordered and we should expect to have our unit back in two or three weeks, but feel free to pick up the unit in the event you wish to use. after three months we elected to pick the unit up and discovered more defects in the unit. We have escalated this to everyone at the dealership possible and were referred back to the manufacture. My wife and I both placed ******* calls over a months time to the manufacture for help to no avail. I am very worried about the recall items listed as I feel confident that the ***** would not erroneously list safety recalls.  Additionally, it has been one thing after another with this units poor craftsmanship. I would categorize this unit as a lemon and should be intitled to a unit free of manufacture defects and safety issues. It is my assessment that this unit was one of the first built before the manufacture had all the bugs worked out. 

  
  
  

  
  

  Business Response

  Date: 08/19/2024

  Forest River apologizes for any inconvenience while your RVS1 is in for warranty repairs.  The communication link between Forest River and NHTSA allows recall searches by model year and brand.  So, to search your RVS1 you would enter 2024 IBEX. This search will show you all recalls for the model year 2024 and IBEX as the trailer brand.  This includes all 2024 IBEX models, including your RVS1. We hope that is helpful, and again apologize for the issues.
  Parts for the Cadet Heater Recall will arrive today 8/19 between 10-12.  Forest River will be working closely with the dealership to expedite the repairs to your IBEX so you can enjoy your camping season.

  Thank you.

  Customer Answer

  Date: 08/20/2024

   I am rejecting this response because: The search was based off of the **** so I'm not 100% convinced. I am taking the unit to a independent inspector to confirm since I cant trust you. Moreover, to that I called the dealership and confirmed that not only are the parts order 3 months to fix the many problems are still not there the parts to repair the heater haven't arrived either. Your response isn't the truth, I am just asking you to do the right thing here. Your company put out a poorly constructed unit, have failed to move the needle forward on fixing anything in 8 months now. I believe my original request of replacing my unit with a unit that doesn't have all of the issues. You state that my safety Satisfaction are paramount to Forest River, I ask that you stand behind your promise.  
  
  
  

  Business Response

  Date: 08/27/2024

  Forest River is working closely with your dealership to expedite these repairs.  We are standing behind our product safety and intend the ** ownership experience to be enjoyable for you and your family. 

  Customer Answer

  Date: 09/04/2024

   I am rejecting this response because: the dealership still hasnt received ANY parts after seven months.  This unit is a lemon and you need to replace it