Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Forest River Inc. has 24 locations, listed below.

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  Forest River Inc.

  PO Box 3030 Elkhart, IN 46515-3030

• 

  Forest River Inc.

  423 N. Main Street Middlebury, IN 46540-0030

• 

  Forest River Inc.

  PO Box 124 Goshen, IN 46527-0124

• 

  Forest River Inc.

  1803 Century Dr Goshen, IN 46528-5044

• 

  Forest River Inc.

  55135 County Road 1 Elkhart, IN 46514-9765

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a travel trailer from this dealer 3/26/2022 brand new. I took my trailer home and never used it until like August 3, 2022 because my temp tag expired and it took them that long to get me a permanent tag. I took the trailer to *********** ** and upon arrival it had several problems one being a hole in the awning. I made a list of the issues and took it to a dealer local to me for repair. Forest River and *********** refused to replace or repair my awning stating I put the hole in the awning when in fact I never used it until my trip and I cant imagine any way I could put a hole in the awning driving it home from the dealer and driving it to LA. The dealer suggested I hit something while driving on the open highway and caused the hole in the awning. I asked them to give me an explanation on how I could have hit something on open highway and caused the hole in the awning and I was told maybe I hit a bird or a tree. I have owned 4 campers and have never hit a bird or tree along the highway and caused damage to the awning. I paid a significant amount of money for this camper and it comes with only a 1 year warranty and the dealer or manufacturer does not want to honor their product and put blame of on a paying customer for what I feel one of their careless employees were responsible for. They want to say I caused the hole and one of the dealer employees at the repair shop told me if I had rubbed the hole as they stated there would be 2 because it would have had to make 2 holes to get to the second layer when rolled up.

  Business Response

  Date: 10/25/2022

  The customer purchased the unit on 3/26/2022 at which time an inspection of the unit was completed by both the customer and dealer, and the findings were documented on the Forest River Customer Delivery and Warranty Registration Form. During this inspection, the awning operation procedure was demonstrated, and the canvas was found to be without defect as documented in the Warranty Registration form initialed and signed by both the customer and the dealer.
  
  On 8/26/2022, the customer presented the unit to the dealer for issues covered under the Forest River Limited Warranty. To our knowledge, any and all warrantable issues have been addressed and repaired to the satisfaction of the customer. As of the date of this correspondence, Forest River has not been presented with an awning issue and attribute this to the dealerships belief that the hole in the awning was not a warrantable repair. Due to the fact that this was not identified at the time of the purchase inspection, Forest River stands by the dealership and must defer to their expertise in determining that the issue at hand is not caused by a manufacturing defect and therefore, not a repair that is covered under warranty.
  
  Please do not hesitate to contact us for any further questions regarding this issue or any future concerns you may have.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a camper on 4/9/21. We did not receive the camper until 10/21/21. VIN *****************. From picking up the camper to today, the camper has had a lot of major repair work, too much for a new 2022 camper. After a week of having the camper, our slideout seized up. Upon inspection by *****************, there were screws left on top of the slideout (some still there) that had fallen into the slideout track and jammed the motors and track. The slideout had to be removed to replace the motors and track assembly. The next time we tried to camp, both faucets, the kitchen and bathroom, leaked. The bathroom faucet is plastic, made to look like metal, and had split along a seam and was dripping water. The kitchen faucet was leaking under the sink at the pipe connectors. Both faucets had to be replaced. The handle on one window was stripped so we were unable to shut the window tight. The 1st time a shower was taken in the camper, water leaked out of the pan underneath the shower and flooded the bathroom. Water ran under the vanity and poured out the back of the camper. The water traveled into the rest of the camper, running along the side of the dinette and to the door. Upon inspection, the shower pan was not sealed properly. The camper was then left in outdoor storage from June-August, while we moved. The next time we used the camper in September, we saw that several of our personal items were covered in mold. Bed pillows, and a folding memory foam mattress, and its carrying bag, were a few of the ruined items. (We had placed 3 Damp Rid bags in the camper after the water leak) We also now have 3 bright yellowish spots on our vinyl floor that have seeped up from underneath. ******* ***** in Hugo ** has our camper now. They have emailed Forest River for 3 weeks, but we have no resolution to our flooring. Upon inspection, they also found out that one battery isn't holding a charge and our kitchen countertop is pulling away from the wall. The slideout trim is alsonow warped.

  Business Response

  Date: 10/28/2022

  We are very sorry to hear that our customer is having these issues with their trailer and that they have not been resolved to their satisfaction.  We place a very high value on customer satisfaction and want to do what we can to resolve this situation. We will be in contact with both the dealership and the retail customer to discuss this situation and work towards a resolution.

  Customer Answer

  Date: 10/28/2022

   I am rejecting this response because: Forest River has not reached out to us about our camper. They have not even approved the warranty covered repairs for the batteries, kitchen countertop pulling away from the slideout walls, the stile cabinet trim is swollen and needs replaced, and the front sealant on our kitchen countertop is cracking in the front. The yellow stains need to be addresses by an RV flooring company, but Forest River asked ******* ***** in ******* to have their tech SAND our linoleum flooring to see if the staining is coming from the top (It's not). We have waited over a month for an approval to have our flooring repaired/replaced by a proper company, and we need the other warranty repairs approved ASAP so we can get our camper parked and covered before it snows in **. 
  
  
  

  Business Response

  Date: 11/03/2022

  We are working with the dealer to remedy the customer's concerns with their unit.  All claims entered have been authorized pertaining to the countertop and cabinet.  There has been no claim entered into our system for the batteries for Forest River to address as batteries are not covered by the Limited Warranty, this has been discussed with the customer. In regard to the linoleum, after discussions with the dealer, replacement has been authorized. 

  Customer Answer

  Date: 11/04/2022

   I am rejecting this response because: we have reached out to the dealership several times regarding the warranty repairs and we have been told that they are still waiting on approval from Forest River/*********. I received a call from ***** with **************** at ********* last week. He said that he was going to help expedite the approvals as soon as they come in from the dealership. The dealership had already submitted request for approval for parts and repairs to the kitchen countertop and wood trim. We need to schedule a time to meet the company that does the floor repairs to discuss options, but we have not been told that this was approved/scheduled. The dealership said just 2 days ago that they have not heard back from anyone at *********. We understand the batteries will have to be replaced by the dealership that the camper was purchased from, ***************************. The dealership seems to be unaware that the floor repair/replacement has been approved as well. This information needs to be communicated to ******* ***** and we need to hear from ******* ***** that they have received all approvals needed for repair/replacement before we accept this businesses responses. Please notify **** at ******* ***** that repair for kitchen countertop, replacement of wood trim in kitchen, and floor repair/replacement is approved and also approve their request for parts.
  
  

  Business Response

  Date: 11/21/2022

  Forest River is continuing to work with ******* ***** to complete the repair as soon as possible. There were two remaining parts orders pertaining to the linoleum and both were shipped to the servicing dealer on or before 11/10/2022.  The dealer has indicated to Forest River that they are keeping the customer informed as the ********************** progresses.

  Customer Answer

  Date: 11/21/2022

   I am rejecting this response because: the parts that Forest River refer to are supposedly delayed on a trailer with no update as to when the parts will be delivered. ******* ***** has now had our camper for over one month and we are still waiting completion of warranty repairs that cannot be completed until they receive the parts from Forest River. 
  
  
  

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  warranty issues issues not approved by parent company on a ONE month old new boat purchase!

  Customer Answer

  Date: 10/14/2022

  vin#FRU0203AF223    NEPALLO 22 FOOT OUTBOARD PONTOON 

  Business Response

  Date: 10/28/2022

  Thank you for reaching out regarding your claim issue.  We have spoken to the vendor of the part in question and they have agreed to send a replacement out to the customer at no charge.  We thank you for your patience and letting us work on the issue and getting the problem resolved.

  Customer Answer

  Date: 10/28/2022

   I am rejecting this response because:
  
  its a Brand New BOAT and is still in the dealership. the boat has been at that location for 4 weeks now! THEY HAVE CALLED ME BUT IM STILL WAITING !!!!! please advise!!!

  Business Response

  Date: 11/04/2022

  We are sorry to hear of the delays you are experiencing with regard to repairs.  Our system is showing two claims open, all lines have been approved for warranty repair, outside of the seat restraint cable which that part is being shipped direct from the vendor. Parts have been ordered by the dealer, last part order entered on 11/03/2022,all parts should arrive to the dealer within the next 5 business days.
  Forest River is doing all they can to help expedite the repairs for our customer.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trailer from Forest River. The manufacturer did not fabricate the trailer properly. they cross threaded the bolts that hold the wheel. The trailer is out of warranty, but the reality is that it has been towed twice, from dealership to storage, and from storage to storage in my new domicile.Forest River asserts that I should have discovered this due to guidance in the owner's manual. A document that was not provided. This was a manufacturers defect, not wear and tear, and I would like them to repair their error***** ***** VIN: last seven of: MR *****

  Customer Answer

  Date: 10/12/2022

  Thank you for your help with this.   I responded to Forest River and advised them that after purchase of the trailer, it was driven from the dealership to storage for a bit over a year, and then relocated to storage a bit less than a year ago from Virginia to **************. The pandemic era has been very busy for me, and My wife and I hoped to finally use the trailer and took it to be looked over and treated as needed prior to use.  The mechanics discovered that three lug nut bolts were cross threaded by the manufacturer.   

  This is not a wear and tear issue, but a fabrication defect.   Forest River claims that I should have discovered this on my own earlier, but I believe any reasonable individual would recognize that the unit was incorrectly fabricated, and that the unit was unsafe from first use.  It is fortunate in this case that the unit was taken to be checked out before its maiden voyage in November.

  **** *****

  VIN:  ***************

  Thank you.

   

  Business Response

  Date: 10/19/2022

  Forest River would like to apologize for the inconvenience the customer has experienced with the wheel bolts.  Forest River is ready and willing to assist the customer with their trouble.  We have spoken with the customer, agreed to cover the ********************** as a goodwill repair and advised them to make an appointment at a Forest River service center so a warranty claim can be submitted.  The customer was also provided direction to the Forest River website for owner's manuals and answers to many frequently asked questions regarding maintenance.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** Since purchasing this unit earlier this year in March-(took delivery in May) we have seen numerous quality issues that have compromised the longevity and the value of this unit. Slide malfunctions, rusting of the frame and underbody (including steps), trim coming undone, interior roof trim pieces became detached, leveling jacks breaking. Mis-alignment of doors, outside doors not able to lock (locks either miskeyed or unable to turn due to rust build up). Contacted dealer, had them come to house to see problems. Agreed there is potentially an issue but that I would need to contact Forest River directly. Contacted Forest River (rep **************************** to be told the dealer would need to be involved. As a result of these problems we have been stranded at campgrounds (slide stuck out and cocked unable to move on a Sunday afternoon and roadside unable to come out til Monday only to be told we would have to pay a local and submit a bill). Loss of use as we cant drive (pull unit) due to leveling arms broken causing them to fall down.

  Business Response

  Date: 10/10/2022

  As we are very sorry to hear you are having issues with your unit, Forest River is ready and willing to assist with any warrantable concerns.  Our records indicate one conversation between the customer and ********************** in April 2022 and one claim dated June 2022 which addressed one issue but not all issues that were relayed to Forest River. Please contact me at ************************************ for assistance.