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Business Profile

Collections Agencies

Caine & Weiner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 219 total complaints in the last 3 years.
  • 149 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Badger ********** I do not have a contract with ****************************** They did not provide me with the original billing or contract information as requested.

    Business Response

    Date: 04/02/2024

    Our office wishes to assist the consumer in any way possible.  System notes indicate that we are aware of the consumer's dispute.  Please note that any contract would be between the consumer and the creditor.  Our company would not have a contract directly with the consumer.   We are unclear as to why the consumer would indicate there is no relationship with the creditor, as creditor records indicate that the consumer was an employee of the creditor.  We encourage the consumer to contact our office at ************ for additional assistance.

  • Initial Complaint

    Date:03/26/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE, I do not have a contract with CAINE & WEINER. They have not provided me with the original contract as requested.

    Business Response

    Date: 03/27/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients. The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent September 23, 2019, to the address provided by our client. Validation will be requested today, March 27, 2024, and mailed to the address provided in the complaint. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'. As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:03/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 06 PROGRESSIVE. I do not have a contract with CAINE & WEINER, they did not provide me with the ORIGINAL contract i requested.

    Business Response

    Date: 03/21/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent October 18, 2023, to the address provided by our client. Validation will be requested today, March 21, 2024, and mailed to the address provided in the complaint. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'. As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

    Customer Answer

    Date: 03/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt progressive, i do not have a contract with caine and weiner, they did not provide me with the original contract as i requested.

    Business Response

    Date: 03/15/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent November 30, 2021, to the address provided by our client. Validation will be requested today, March 15, 2024, and mailed to the address provided in the complaint. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

    Customer Answer

    Date: 03/17/2024

     
    Complaint: 21436529

    I am rejecting this response because:

    Sincerely,

    ***********************

    i am not liable for this debt progressive, i do not have a contract with caine and weiner, they did not provide me with the original contract as i requested. please remove from my credit report 

    Business Response

    Date: 03/18/2024

    The consumer's rebuttal is that the credit has not been removed. We cannot arbitrarily remove an entry from the credit without proof that the entry is invalid. We must report accurate information to the credit reporting bureaus. Our records indicate the charges are valid. The consumer has not provided information indicating the charges are not valid. The contract was not signed with Caine & Weiner.  The client, Progressive, must provide the original contract. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate. As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We *** also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:02/27/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 06 PROGRESSIVE. I do not have a contract with Caine & Weiner they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/27/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients. The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent December 16, 2020, to the address provided by our client. Validation was requested today, February 27, 2024, and will be mailed to the address on the complaint. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:02/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with progressive, I do Not Have a contract with Caine & Weiner they did not provide me with the original contract as requested

    Business Response

    Date: 02/22/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent June 08, 2023, to the address provided by our client. Validation was requested today, February 22, 2024, and will be mailed to the address on the complaint. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:02/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CAINE & WEINER is reporting on my credit report and I don't have any knowledge of this account. I' would like for this account to be removed from any and all reporting agencies including the credit reporting agencies. I have asked for validation of whatever CAINE & WEINER is alleging and they have failed to send anything as this account doesn't pertain to me and needs to be removed. Per FCRA they are in violation and I' may be *********** compensation.

    Business Response

    Date: 02/16/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients. The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent October 19, 2023, to the address provided by our client. Validation was sent, December 26, 2023, to the address on the complaint. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:02/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with Progressive. I do not have a contract with Caine & Weiner. They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/13/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent March 03, 2022, to the address provided by our client. Validation was requested today, February 13, ****, and will be mailed to the address on the complaint. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'. As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:02/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM NOT LIABLE FOR THIS DEBT WITH PROGRESSIVE. I DO NOT HAVE A CONTRACT WITH CAINE & WEINER. THEY DID NOT PROVIDE ME WITH THE ORGINAL CONTRACT AS I REQUESTED.

    Business Response

    Date: 02/13/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent September 01, 2021, to the address provided by our client. Validation was requested today, February 13, ****, and will be mailed to the address on the complaint. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:02/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Progressive, I do not have a contract with Caine & Weiner, They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/12/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent May 05, 2021, to the address provided by our client. Validation was requested today, February 12, ****, and will be mailed to the address on file. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

Caine & Weiner is NOT a BBB Accredited Business.

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