Business Profile
Collections Agencies
Caine & WeinerThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 173 total complaints in the last 3 years.
- 120 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/23/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am liable for this debt with *************** OF HAIR SKIN. I do not have a contact with Caine & Weiner they did not provide me with the original contract as I requested.Business Response
Date: 07/31/2025
The consumer has not contact our office directly. We have been unable to reach them by phone. System notes indicate creditor records continue to show the balance as owed by the consumer. We encourage the consumer to contact our office at ************ or ************************************************************************************************* for further assistance.Initial Complaint
Date:07/19/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I demand this company remove block these fraudulent unauthorized inaccurate collections on my report from CAINE & WEINER (******) opened 6/24/25 or send me a wet ink original contract with my signature that I supposedly have with original creditor. or a letter of assignment proving they have legal right to collect or proof I gave consent to original creditor to share my personal information with this collection agency and permission to share again with any third party going forward. you are in violation of the consumer subscriber agreement and the ****. Buying this fraudulent unauthorized debt doesnt give up a right to keep violating my private information. You are violating the **** demand you remove this fraudulent unauthorized inaccurate account or send a detailed list of history of payments made by me on this account, original contract with my wet ink signature, proof you have chain of title to collect debt. 15 USC 1692 g. You are in violation. I did not give this permission for my information to be sold and used. You are committing identity theft. You are violating 15 USC 1681 b. You are violating 15 USC 1681 c-2. You are violating 15 USC 1682 c. Please send original contract with original creditor with my wet ink signature. I did not authorize this third-party furnisher to access my report or identity. I do not have any associated with this account or **********************. You are violating the ****. I demand a forward flow agreement/ purchase agreement/ chain of assignment/ insurance claim of debt / original contract with my wet ink signature in writing within 30 days. I am requesting that these fraudulent accounts and collections reference above shall be immediately blocked and permanently removed from my credit report pursuant to my rights under the Fair Credit Reporting Act (FCRA), specifically Section 605B (15 U.S.C. 1681c-2). According to **** 605B, credit reporting agencies are required to block the reporting of any information resulting identity theft fraudBusiness Response
Date: 07/21/2025
We have completed our investigation of this complaint and closed this account as fraud. We will send a request to
the credit reporting agencies to have this account removed from the consumers credit report. This request may
take up to 45 days to be reflected on the consumers credit report.Initial Complaint
Date:07/15/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
$175 isn't a lot of money at all, if I truly owed that money, I would pay it, but I absolutely don't owe Progressive anything. As I've reported before to them. I just want them to be fair. If they throw enough "small" u owes out there after so many they'd make a pretty *****! Not on my watch. I don't owe a thing. I paid progressive before switching insurance companies. I was told that I would receive money back NOT the other way around!Business Response
Date: 07/18/2025
We have completed our investigation of this complaint and believe we have accurate consumer and account
information. We previously mailed the consumer verification on 06/25/2025. We have noted the dispute on the
consumers account. If the consumer requires further assistance, they can call our office at ************* or use
the E-mail Us option at *****************.Initial Complaint
Date:06/27/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is harassing me about a supposed collection with Regus. I have told them countless times to contact Regus because we do not have an open balance. They stop emailing then every few months a new collections agent gets a file and sends a threatening email to which I respond and tell them to contact their client that we do not have an open balance. Their last email said they were "disappointed in me" and then threatened me again. This company is a joke!Business Response
Date: 07/03/2025
System notes indicate that creditor records continue to show the balance as owed by the business. We are continuing to work with both the creditor and the business to resolve the dispute. We can be reached at ************ for further assistance.Initial Complaint
Date:06/26/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not liable for this contract with optimum. i do not have a contract tract with Caine & Weiner. They did not provide me with the original contract as requested.Business Response
Date: 06/30/2025
We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.Initial Complaint
Date:06/13/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi my name is Sylvio ********** I'm not liable for this debt with CAINE & WEINER. I did not sign any contract with this collection agency. They did not provide me with the original contract I requested.Business Response
Date: 06/16/2025
We have completed our investigation of this complaint and believe we have accurate consumer and account information. We previously mailed the consumer verification on January 9, 2025. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.Initial Complaint
Date:06/06/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with progressive. i do not have a contract with Caine & Weiner, they did not provide me with the original contract as i requested.Business Response
Date: 06/11/2025
We have completed our investigation of this complaint and believe we have accurate consumer and account information. We previously mailed the consumer verification on May 29, 2025. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.Initial Complaint
Date:06/02/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Caine & Weiner. I do not have a contract with collection agency. They did not provide me with the original contract as requested.Business Response
Date: 06/03/2025
We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.Customer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:05/29/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****************************************************************************************** ************ Accounts Affected by the Crime Other Identity Theft Company or Organization:Account Number:5/*************************** Original creditor: PROGRESSIVE ******XX Date fraud began: Date that I discovered it:Total fraudulent amount: $ 581 ******************************************************* Page 1 of 3 ************************** 5/29/25, 4:17 PM Account Number:5/************* Date fraud began: Date that I discovered it:Total fraudulent amount: $ 80 Other Identity Theft Company or CREDIT SYSTEMS ****************** IN Original creditor:ALABAMA POWER Account Number:4/2025 Other Identity Theft ******************** or Organization:Account Number:5/************** ATLANTA POSTAL CREDIT 5XXXX $ 337 Date fraud began: Date that I discovered it:Total fraudulent amount: Date fraud began: Date that I discovered it:Total fraudulent amount: $ ***** Fraudulent Information on Credit Reports Accounts or Charges Personal Information Credit Inquiries Yes, fraudulent accounts or charges appear on my credit report Addresses: *************************************************************************************************************************** ;LENDING, NOWCOM Other Identity Theft Company or CREDIT CONTROL Organization: SERVICE Original creditor: ALLSTATE IN. COMPA ******************************************************* Page 2 of 3 ************************** 5/29/25, 4:17 PM Under penalty of perjury, I declare this information is true and correct to the best of my knowledge.Business Response
Date: 06/02/2025
We have completed our investigation of this complaint and closed this account as fraud. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.Initial Complaint
Date:05/12/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********************************************** I do not have a contract with Caine & Weiner. They did not provide me with the original contract as requested.Business Response
Date: 05/15/2025
We have completed our investigation of this complaint and believe we have accurate consumer and account
information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the
consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at
*****************.Customer Answer
Date: 05/15/2025
Complaint: 23318460
I am rejecting this response because: I am not liable for this debt with Caine & wiener.i have never entered into contract with my information. I do not have a contract with Caine & Weiner. They did not provide me with the original contract as requested.
Sincerely,
**** *******Business Response
Date: 05/16/2025
We have completed our re-investigation of this complaint. Based on the information reviewed, we have determined this dispute is substantially similar to a dispute previously investigated and responded to on May 15, 2025. Please send any additional information or documentation to support your dispute to our office to re-investigate. Until additional information is received, we maintain the consumer and account information has been accurately reported to the credit reporting agencies.
Caine & Weiner is NOT a BBB Accredited Business.
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