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Business Profile

Collections Agencies

Caine & Weiner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 219 total complaints in the last 3 years.
  • 149 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Progressive. I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/07/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients. The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent March 07, 2018, to the address provided by our client. Validation was requested today, February 07, ****, and will be mailed to the address on file. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Progressive. I DO NOT have a contract with ******************************** They did not provide me with the original contract.

    Business Response

    Date: 01/29/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients. The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent December 26, 2022, to the address provided by our client.  Validation was sent today, January 29, ****, and mailed to the address on file. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:01/21/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Progressive, I do not have a contract with Caine Weiner, they did not provide me with the original contract as I requested.

    Business Response

    Date: 01/23/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent August 02, 2022, to the address provided by our client. Validation will be requested today, January 23, ****, and mailed to the address provided in the complaint. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:01/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CAINE & WEINER. I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:01/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Progressive, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as in requested.

    Business Response

    Date: 01/19/2024

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent August 17, 2022, to the address provided by our client. Validation was requested today, January 19, ****, and will be mailed to the address on file. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:12/18/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 06 Progressive, I do not have a contract with Caine & Weiner.They did not provide me with the original contract as I requested.

    Business Response

    Date: 12/22/2023

    The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on July 29, 2022, to the address provided by our client.  The original contract would have to be secured through ********************** The account has been closed as disputed in our office.  We will send a request to the credit reporting agencies to have this account removed from the consumer's credit report.  This request may take up to 45 days to be reflected on the consumer's credit report.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com. 

  • Initial Complaint

    Date:12/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a credit report on my credit card and idk how I got this because I dont remember owing them anything at all so I was wondering if yall can help

    Business Response

    Date: 12/15/2023

    The consumer's provided information did not match records in our system. The consumer's name, address provided, email, and telephone number does not match to any account in our system.  If it is possible that the account was established under a previous address, that address would be helpful.  Our office wishes to assist the consumer in any way possible. We would ask that the consumer provide the full account referenced in the correspondence, name on the account, the name of the creditor, the balance showing as owed, our account number detailed via the credit bureaus, etc. so that we may properly identify the account and respond. We encourage the consumer to contact our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with caine and weiner. i do not have a contract with caine and weiner. they did not provide me with the original contract as i requested.

    Business Response

    Date: 12/10/2023

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent August 12, 2019, to the address provided by our client. Validation will be requested today, December 10, 2023, and mailed to the address on file.  We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:12/04/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with progressive. I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as I requested.

    Business Response

    Date: 12/05/2023

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent June 13, 2020, to the address provided by our client. Validation will be requested today, December 05, 2023, and mailed to the address provided in the complaint.  We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

    Customer Answer

    Date: 12/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with progressive, I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as requested.

    Business Response

    Date: 12/04/2023

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent March 01, 2018, to the address provided by our client. Validation will be requested today, December 04, 2023, and mailed to the address provided in the complaint.  We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

Caine & Weiner is NOT a BBB Accredited Business.

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