Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Progressive, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.

  Business Response

  Date: 07/17/2023

  The consumer states that they do not have a contract with Caine & Weiner. Caine & Weiner is a debt collector. The debt is for auto insurance with Progressive. We collect on behalf of our client, Progressive. Our records indicate that we forwarded the initial letter to the consumer on June 9, 2021, to the address provided by our client. Validation was sent January 13, 2023, to the address provided by our client. The account has been flagged as 'Disputed' in our office. We will send a request to the credit reporting agencies to mark the file as disputed.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.   

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with PROGRESSIVE for the amount of $551, on Nov 08, 2021, ACCT# ********. I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as requested.

  Business Response

  Date: 06/28/2023

  The consumer states that they do not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on November 10, 2023, to the address provided by our client.   The original contract would have to be secured through Progressive Insurance.   Validation was sent today, June 15, 2023, to the address provided in the complaint.   We will send a request to the credit reporting agencies to mark the file as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

• Initial Complaint

  Date:05/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt nor do I have a contract with this company.

  Business Response

  Date: 05/16/2023

  The consumer's provided information did not match records in our system.  The consumer's address and email does not match to any account in our system.  If it is possible that the account was established under a previous address, that address would be helpful.  Our office wishes to assist the consumer in any way possible. We would ask that the consumer provide the full account referenced in the correspondence, name on the account, the name of the creditor, the balance showing as owed, our account number detailed via the credit bureaus, etc. so that we may properly identify the account and respond. We encourage the consumer to contact our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20057079
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am writing to file a complaint against Cane and Weiner for violating 15 USC **** section 604 (a) section 2 of the Fair Credit Reporting Act (****). This section states that a consumer must give written authorization before a business can furnish information on their credit report. On April 11, I discovered that Caine and Weiner had provided information on my credit report without my written authorization. This violation of the **** has not only affected my credit score but has also put my privacy at risk. As a consumer, I have the right to protect my Non Public Information under the **** and the Gramm *********************** ACT and have it disclosed only for permissible purposes. Additionally, Caine and Weiner did not have permissible purpose to obtain my credit report, which violates 15 ** **** of the ****. This is a direct violation of the laws set forth in the ****, and I will be moving forward to litigate. I demand that Caine And Weiner immediately delete any unauthorized information they have furnished to the credit reporting agencies and take corrective measures to prevent this from happening in the future. Thank you for your attention to this matter. 15 U.S. Code **** - Obligations with respect to disclosures of personal information (1)In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless (A)such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section **** of this title, that such information may be disclosed to such third party POTENTIAL GLBA PENALTIES Financial institutions found in violation face fines of $100,000 for each violation. Individuals in charge found in violation face fines of $10,000 for each violation. Individuals found in violation can be put in prison for up to 5 years. This complaint has also be sent to my lawyer as well.

  Business Response

  Date: 05/05/2023

  As the consumer noted, our records reflect an account related to an automobile policy.  We have reviewed this complaint and have sent  a request to the credit reporting agencies to have this account removed from the consumer's credit report.  This request may take up to 45 days to be removed from the consumer's credit report.  The file is closed as 'Disputed' in our database.   Although the file is closed and removal has been requested validation was also forwarded to the consumer April 27, 2023.  As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager if further assistance is needed.  We may also be contacted at www.connectcw.com.

• Initial Complaint

  Date:04/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company heralding me cause I switched insurance as insurance progressive Tried to change rate in the middle of police Same rate was paid as I told them to cancel they ran a scam and tried to charge me extra month as it was canceled and did not want the service as it was too high

  Business Response

  Date: 04/19/2023

  Tell us why here...Our policy is to respond to all consumers. We mailed our initial response to the consumer in January 2023, to the address provided by our client.   We will send a request to the credit reporting agencies to note this account as disputed.  As the consumer noted, this account is specific to an automobile policy.  Our client indicates that there was a final balance on file.  On April 19, 2023, we mailed the consumer a copy of the validation to the address provided in this complaint.  As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be reached via our website at www.connectcw.com.

• Initial Complaint

  Date:01/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ********************* because I don't even have a car and informed them that this company has reported a collection for $353 dollars which is 100% not me. After giving Progressive all my information they even confirmed that they never had me in their system but nothing was never done about the matter.I'm beyond responsible with paying all of my bills so I absolutely have no clue why this is on my credit report. I have never had a business relationship with progressive insurance or opened any account with them. As I stated I don't even drive a car. I am requesting it be removed immediately from all credit bureau!

  Business Response

  Date: 02/03/2023

  
  Our office received an account from the creditor ********************* with respect to this consumer in September 2018 for recovery of unpaid auto insurance premiums.   Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   We were collecting on behalf of the creditor, Progressive.  Additionally, this is not coverage for a current vehicle.  This delinquent invoice relates to a policy from 2018.  Progressive indicates coverage was provided for a 2007 Mercury C280 and a 2016 Jeep Wrangler on a policy ending in **** and that the final payment in June 2018 was insufficient to cover the premium balance due at the time of cancellation.  System notes indicate that Caine and Weiner has closed the account as 'Disputed'.   A request has been submitted to the respective credit bureaus to remove any negative trade lines associated with the consumer.  We are unsure how long it may take for the credit bureaus to update their records.  Although the file is closed in our office, the client, Progressive, reserves the right to pursue the balance as they deem necessary.  We encourage the consumer to contact our office at ************ if additional assistance is needed.
  
  

• Initial Complaint

  Date:01/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently a collection from this company came on my credit report on EXPERIAN, ********************* I am not liable for this debt nor have a contract with them, also they do not have license to collect in my state which is *****. They are operating illegally! The account number is also incomplete, everything has to be 100% accurate for all 3 credit bureaus pursuant to U.S. Code 1681e(b) (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.Account #: ********

  Business Response

  Date: 01/17/2023

  Tell us why he
  Our office received an assigned account from the creditor, ********************** with respect to this consumer May of 2020 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.  The Progressive policy was cancelled in March 2020.  Creditor records indicate coverage was provided for a 2016 Buick Lacrosse on a policy ending in ************************************** March 2020 was insufficient to cover the remaining premium balance due at the time of cancellation.   Progressive still indicates that the balance is due.   The account is flagged as 'Cease & Desist' which means we are unable to contact the consumer either verbally or via written communication.  Please note, a cease and desist does not automatically remove an entry from the respective credit bureaus.  If the debt is valid the entry will reflect as such on the credit report even with a 'Cease & Desist' on file.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  The consumer *** contact or office at ************ for additional assistance.

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stop adding bad credit to ones report when you dont have any idea about nothing. Never contacted they just put it on my credit I owe no one money from this company or anyone they were hired by. I have a security on my acct for a reason people like this that just want to hurt a us navy veteran. For no apparent proof of anything

  Business Response

  Date: 12/06/2022

  
  Our office received an account from the creditor, ********************** with respect to this consumer in April 2022 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.  Our records indicate that the creditor still shows the balance as due by the consumer.   The consumer stated that she was covered by Liberty Mutual at this time.  If we can get a copy of the Liberty Mutual declaration page we will forward it to the creditor, Progressive.  The policy was cancelled in March 2022. Creditor records indicate coverage was provided for a 2016 Chevrolet Colorado and a 2015 GMC Sierra ***** on a policy ending in **** and that a payment made in February 2022 was insufficient to cover the premium balance due at the time of cancellation.  The file has been closed as 'Disputed' in our database and the credit agencies will be notified to remove any negative trade lines.  We are unsure as to how long it *** take for the credit bureaus to update their records.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate. We encourage the consumer to contact our office at ************ for additional assistance.

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear CAINE & WEINER My name is ************************* and I am sending in the complaint today because this account that you are reporting to my credit report is in violation. CAINE WEINER (Original Creditor: 06 PROGRESSIVE), The account number is ********. I declare under penalty of perjury (under the laws of *****************, if executed outside of *****************) that the foregoing is true and correct to the best of my knowledge. Further, I certify that I am permitted by FEDERAL and STATE LAW to file this dispute. I also understand that knowing and willful misstatements or omissions of material facts constitutes a FEDERAL CRIMINAL VIOLATION punishable under 18 U.S.C. ****. Additionally, these misstatements are punishable as perjury under 18 U.S.C. ****. This item found within my credit report is not related to any transaction that I made. I am alleging that a person or company - without my authorization- used my personal identifying information to apply for goods, services, or money; and was successful in creating this account. This debt collector is in violation for putting this unknown account on my credit report. This has caused me to suffer and its defamation of my character.

  Business Response

  Date: 10/19/2022

  We initially responded to the consumer's complaint via BBB file 1093613.  Our initial response is as follows:  'Our office received an assigned account from the creditor, ********************** with respect to this consumer October  2018 for recovery of unpaid auto insurance premiums.  Please note the balance due is not owed to Caine & Weiner. System notes do not reflect any attempts by the consumer to reach our office.  Initial correspondence was sent to the consumer at that time. There is no record that the original correspondence was returned.  The Progressive policy was cancelled in September 2018. Creditor records indicate coverage was provided for a 2015 Dodge Charger on a Progressive account ending in ********************************* August 2018 was insufficient to cover the remaining premium balance at the time of cancellation of the policy.  Our records indicate that validation has been sent to the consumer several times.  Our records further indicate that the consumer's dispute has been investigated numerous times and there was no proof that the information provided by our creditor was inaccurate.  The information on the file matches the information provided by the consumer.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate.  We encourage the consumer to contact our office at ************ for additional assistance.'  As of this date the consumer has not provided documentation proving that the charges in question are invalid.  As stated in the original complaint, we look forward to assisting the consumer in anyway possible.

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this agency is in violation of my rights as a consumer. they have used my social security card without my consent by way of fraudulent use pursuant 15 USC ****. they have knowingly submitted my personal identification information to consumer reporting agencies along with false and fictious documents to make it seem like i owe this debt to there company when in fact i do not. the result of their deceptive behaviors they have successfully created this tradeline on my credit report which they shall be held liable under 15 USC ****, as this is aggravated identity theft under 18 USC 1028(a) as they have obtained my personal information by false pretense, making an extortionate extension of credit which shall be punishable under 18 USC 892. i demand you delete this tradeline across all consumer reporting agencies and no further action shall be taken on my end. failure to comply i shall take necessary steps in order to obtain justice due to your unfair and deceptive collection methods.

  Business Response

  Date: 10/11/2022

  We have responded to this consumer previously.  Our initial response was as follows: Our office received an account from the creditor, ********************** with respect to this consumer in March 2019 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to Caine & Weiner. Initial correspondence was sent to the consumer at that time. There is no record of any mail return.  The Progressive policy was cancelled in January 2019. Creditor records indicate coverage was provided for a 2010 ****** Corolla on a policy ending in **** and that the final payment in November 2018 was insufficient to cover the premium balance due at the time of cancellation. Our records indicate that validation was forwarded to the consumer numerous times.   Verification will be sent again for the consumer's perusal.  The information in our records match the information provided by the consumer.  Our office will gladly review any documentation the consumer has with respect to the policy, payment, or coverage specifics for this account that *** indicate the creditor's records are not accurate. The consumer *** contact our office at ************ for additional assistance.

  Currently, records indicate that we have not received any documentation from the consumer proving the account is invalid.  The account in question is currently closed in our database. We do not show any active trade line reporting on this account to the credit bureaus.  As of September 2022 we show that our negative trade line was deleted from the associated bureaus.    We are unsure as to how long it *** take for the credit bureaus to update their records.   The consumer should contact the respective bureau(s) if derogatory remarks are still appearing on her credit report.   

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************