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Business Profile

Collections Agencies

Caine & Weiner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 219 total complaints in the last 3 years.
  • 149 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Progressive, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as requested.

    Business Response

    Date: 11/20/2023

    The consumer's provided information did not match records in our system.  The consumer's name, address provided, email, and telephone number does not match to any account in our system. If it is possible that the account was established under a previous address, that address would be helpful.  Our office wishes to assist the consumer in any way possible. We would ask that the consumer provide the full account referenced in the correspondence, name on the account, the name of the creditor, the balance showing as owed, our account number detailed via the credit bureaus, etc. so that we may properly identify the account and respond. We encourage the consumer to contact our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:10/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 12 uplift, I do not have a contract with ******************************, they did not provide me with the original contract as I requested

    Business Response

    Date: 10/27/2023

    Our records indicate a Progressive account for the consumer with Caine & Weiner. The consumer states they are not liable for this debt with 12 uplift and there is no contract with *****************************. The consumer contacted Caine & Weiner, not *****************************. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients. The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent, August 11, 2021, to the address provided by our client. Validation will be requested today, October 27, 2023, and mailed to the address provided in the complaint. We will send a request to the credit reporting agencies to note this account as 'Disputed'. As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:10/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine & Weiner Company, I do not have a contract with Progressive, they did not provide me with the original contract I requested.

    Business Response

    Date: 10/23/2023

    The consumer's provided information did not match records in our system. The consumer's name, partial address provided, email, and telephone number does not match to any account in our system.  If it is possible that the account was established under a previous address, that address would be helpful.  Our office wishes to assist the consumer in any way possible. We would ask that the consumer provide the full account referenced in the correspondence, name on the account, the name of the creditor, the balance showing as owed, our account number detailed via the credit bureaus, etc. so that we may properly identify the account and respond. We encourage the consumer to contact our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

    Customer Answer

    Date: 10/24/2023

     
    Complaint: 20770375

    I am rejecting this response because: as stated by the business The consumer's provided information did not match records in our system. The consumer's name, partial address provided, email, and telephone number does not match to any account in our system.
    This clearly states that they are unable to verify that this account belongs to me, as my name, address, email etc provided are the only accurate ones that belong to me. As they are unable to match an account using the information I provided, I demand this be removed from my credit report. 

    Sincerely,

    *************************

    Business Response

    Date: 10/31/2023

    We continue to want to help the consumer but need more details.  Did the consumer receive a letter from our office?  Date?  A phone call?  Was there any identifier of an account number in our system? Why do they believe Progressive is the creditor?  Do they know the balance owed?  Is there something on their credit report that they wish removed? Does the consumer have a reference policy number? As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

    Customer Answer

    Date: 11/01/2023

     
    Complaint: 20770375

    I am rejecting this response because:

    there is a collection account on my credit report for the amount of $257 that says the original debtor is Progressive  This account does not belong to me and needs to be removed from my report  the opened date is 2019-02-04  


    Sincerely,

    *************************

    Business Response

    Date: 11/03/2023

    The consumer states they are not liable for this debt with Caine & Weiner and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients. The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent February 06, 2019, to the address provided by our client. Validation will promptly be provided once the consumer provides a full address which was not included in the complaint.  The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  If the consumer believes this to be identity theft, we ask the consumer to send us the Identity Theft reports (police report, FTC report, etc.). Once received by our office, we will send a request to the credit reporting agencies to have this account removed from the consumer's credit report.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:10/20/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My former landlord filed a collections through c&w for the most outrageous amount of $5000. For that amount you could remodel the whole studio apt.(tiny). Also had a $600 +/- sec. Deposit. I lived there for 8 yrs. Most things there were from the 70s. Plus state law states certain things like carpet are a write off (wear and tear) after 7 years. Not to mention carpet was stained when i moved in. Company has hurt my credit score and believed property mgmt. (who's infamous for this kind of stuff) with no facts and now have collections after me. Only had about $50 in fees. And a broken shower door that i was responsible for. Therefore my security deposit should have covered that. Please cease and desist.

    Business Response

    Date: 10/23/2023

    Prior to receipt of this complaint, our office had received no verbal or written correspondence from the consumer.   Our account status has been updated accordingly. We intend to work diligently with both the creditor and the consumer to provide details of the account and find an amicable resolution to the dispute.  The consumer is asked to contact our office at ************ for additional assistance as the creditor records do appear to show the balance as due.

  • Initial Complaint

    Date:10/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with 06 Progressive, I do not have a contract with the collection agency trying to collect, and reporting this to my credit report. They did not provide me with the original contract as requested.

    Business Response

    Date: 10/12/2023

    We have reviewed this complaint, and our records indicate that the account is 'Paid in Full'.  We will send a request to the credit reporting agencies to have this account removed from the consumer's credit report. This request may take up to 45 days to be removed from the consumer's credit report. The file is resolved in our records as 'Paid in Full'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:09/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with Progressive, i do not have a contract with CAINE & WEINER COMPANY *** they did not provide me with the original contract as i requested

    Business Response

    Date: 09/12/2023


    The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on November 14, 2018, to the address provided by our client.  The original contract would have to be secured through ********************** The account has been closed as disputed in our office.  We will send a request to the credit reporting agencies to have this account removed from the consumer's credit report.  This request may take up to 45 days to be reflected on the consumer's credit report.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

    Customer Answer

    Date: 09/15/2023

    Hello,

    Recently Ive submitted a complaint in regards towards a debt collection and I was emailing in regards of that. I believe I was recently charged to cancel my policy but *** previously had Progressive before and *** never had a cancellation fee, Ive always had direct withdraw to pay off my insurance. So I am wondering why was the company after me when on their cancellation policy it specifies that I can cancel anytime with refunded money that I didnt receive.
    Below Ive attached the report Ive noticed on my credit report. My BBB complaint was assigned ID ********.

    Thank you.

    Business Response

    Date: 09/21/2023

    As stated in our previous response, the account has been closed as disputed in our office.  We will send a request to the credit reporting agencies to have this account removed from the consumer's credit report.  This request may take up to 45 days to be reflected on the consumer's credit report.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com. 

  • Initial Complaint

    Date:08/31/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Progressive, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.

    Business Response

    Date: 09/01/2023

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients.  The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent September 25, 2017, to the address provided by our client. Validation will promptly be provided once the consumer provides an address which was not included in the complaint.  The consumer should contact the client, Progressive, for contract information. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:08/13/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine and Weiner. I do not have a contract with Caine and Weiner, they did not provide me with the original contract as requested.

    Business Response

    Date: 08/14/2023

    The consumer states they are not liable for this debt with Progressive and there is no contract with Caine & Weiner. The consumer does not have a contract with Caine & Weiner. Caine & Weiner is a debt collector that collects on behalf of numerous clients. The account is in reference to an automobile policy with Progressive. Our records indicate the initial letter was sent June 28, 2022, to the address provided by our client.  Validation will be requested today, August 14, 2023, to the address provided on file. The consumer should contact the client, Progressive, for contract information. The account is flagged as 'Disputed' in our database.  We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.  We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:08/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account is showing on my credit report although I was told if I pay the account in full it will be deleted from my credit report. I paid it in full on 05/20/2020 with this companys representative by the name of ****. I called again on 07/01/2023 at 2:23pm and spoke with Elexa from this company who confirmed that this account was supposed to be deleted from my credit report and she could not understand why it was still there and she said it was going to be taken care of. I called again on 08/05/2023 at 10:15am and spoke with Destiny who escalated it to a manager (*****************) to make sure its removed. This company has been playing this game with my credit report for years. I demain this to be removed from my credit report immediately. This collection has caused be a lot of problems when I cant get any kind of credit because of it. Again, I demand this account to be deleted from my credit or I will escalate this to a suit.

    Business Response

    Date: 08/15/2023

    We have reviewed this complaint and our records. Our records indicate that the account is 'Paid in Full'.  We will send a request to the credit reporting agencies to have this account removed from the consumer's credit report.  This request may take up to 45 days to be removed from the consumer's credit report. The file is resolved in our records as 'Paid in Full'. As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

    Customer Answer

    Date: 08/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,


  • Initial Complaint

    Date:07/16/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with progressive. I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as I requested.

    Business Response

    Date: 07/19/2023

    The consumer states that they do not have a contract with Caine & Weiner. Caine & Weiner is a debt collector. The debt is for auto insurance with Progressive. We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on September 3, 2019, to the address provided by our client. Validation was requested today, July 19, 2023, and will be sent to the address in the complaint. The account has been flagged as 'Disputed' in our office. We will send a request to the credit reporting agencies to mark the file as disputed.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.   

Caine & Weiner is NOT a BBB Accredited Business.

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