Reviews

This profile includes reviews for Sky Auto Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sky Auto Protection

  150 N Martingale Rd Schaumburg, IL 60173-2408

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  Sky Auto Protection

  5750 Old Orchard Rd Ste 430 Skokie, IL 60077-1061

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  Sky Auto Protection

  2700 Patriot Boulevard Ste 250 Glenview, IL 60026-8021

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  Sky Auto Protection

  10 N Martingale Rd Ste 400 Schaumburg, IL 60173-2411

Review Details

• Review fromPriscilla F

  Date: 10/18/2023

  1 star
  Like every single other person complaining here, they got me as well because they are clearly taking advantage of the inexperienced. Claiming to be something I need and as soon as they pick up I am straightforwardly bombarded with quick questions to proceed with the "activation" to which I specifically stated I couldn't afford monthly payments, while assuring me that it was a one time thing. Just to be contacted about it after months and that's when in the middle of the phone call I realized I was scammed. Called to make my cancellation just to have a sarcastic response when they clearly know what they're doing. I WASN'T GIVEN A REFUND!!!! I want my refund for that first month before I realized someone was withdrawing money from my account. I was misinformed and LIED to

  Sky Auto Protection

  Date: 10/24/2023

  
  We appreciate your feedback. Sky Protection is a marketer of vehicle service contracts through service contract providers. Our offer is intended to provide you an opportunity to consider acquiring a vehicle service contract beyond the vehicles factory warranty. We reviewed the details of your sales interaction with us. According to our records, on July 31. 2023, you contacted our customer ********************** line to set up a vehicle service agreement for your vehicle. During that call, our representative outlined the comprehensive coverage benefits, as well as the associated payment plan, for the service agreement. Throughout the conversation, there were no inquiries or requests for additional clarification on your part nor any statement that you could not afford monthly payments. On October 18, 2023, at your request, our customer ********************** representative assisted you in canceling the contract,and the cancellation was processed accordingly. Thank you for your understanding. 
  

• Review fromGilbert A

  Date: 10/17/2023

  1 star
  I got a mail notice to activate a vehicle service agreement. I did not sign up for any warranty through this company. This is clearly harassment from an illegitimate company.

  Sky Auto Protection

  Date: 10/19/2023

  Our company's goal is to provide valuable and reliable services to consumers. The offer you received from Sky **** Protection is a promotional campaign to assist consumers who may be interested in activating an optional vehicle service agreement that covers mechanical and electrical breakdowns. Thank you for your understanding.

• Review fromLee K

  Date: 10/17/2023

  1 star
  Like others, we got scammed. They totally represent themselves as being our original bought by the dealership. **** was incredibly rude and has no right to be in Customer **********************. The first payment was to activate (like others) and I thought it was for the extended warranty purchased at the dealership. Then I received the 2nd charge and I called to see what was going on and learned it was in addition to our original extended warranty. The big question is HOW do they get your information so quickly? The dealership says they do not give out personal information but I take that at 50/50. It's truly disgraceful.

• Review fromNancy N

  Date: 10/16/2023

  5 stars
  I received the offer in the mail. I called and got my services activated. Im not sure about the rest of the ratings but I heard when they mentioned a recurring payment while my activation process. I later got my booklet in the mail with all the details about whats covered along with what isnt. If you are like me, you want to know exactly what you are paying for! We all work hard for our money. If you also take the time to review the booklet like I did, it shows your payments. I did get transferred over to billing as the due date didnt work out with it being at the beginning of the month. All I have to say is that they accommodate and listen to your needs. Ill be recommending to my family and friends.

  Sky Auto Protection

  Date: 10/23/2023

  Thank you for sharing your positive experience with our services. We are thrilled to hear that you found the information provided in the booklet to be comprehensive and helpful in understanding the coverage details. We understand that transparency is crucial when it comes to understanding the services you are paying for, and we are committed to providing clarity and assistance every step of the way. It's fantastic to know that our team was able to accommodate your billing preferences and that you found our customer ********************** team attentive to your needs. We strive to ensure that our customers feel valued and supported throughout their entire journey with us. Your recommendation to your family and friends means a lot to us, and we are dedicated to maintaining the same high standard of service for all our customers. Should you or your loved ones require any further assistance or have any questions, please do not hesitate to reach out to us. We are here to help and provide the best possible service for you and your loved ones. Thank you once again for choosing us and for your kind words. We look forward to serving you and your family in the future. 

• Review fromOsvaldo C

  Date: 10/16/2023

  5 stars
  **** explained my options well and helped me understand what paths I have.

  Sky Auto Protection

  Date: 10/17/2023

  That's wonderful to hear that **** was able to effectively guide you through your options and provide you with a clear understanding of the different paths available. Providing clear and concise information is crucial, especially when making important decisions. If you have any further questions or need additional assistance, please don't hesitate to reach out. We value your feedback and look forward to continuing to provide you with excellent service.

• Review fromKarrie P

  Date: 10/13/2023

  1 star
  The absolutely biggest scam! Was informed a one time up front fee. Then got charged monthly. The representatives all give ***************** each time we call. ************ just hung up on us. Headed to the bank now to get charged reversed! But BEWARE AND AVOID THIS COMPANY!

• Review fromSteven Q

  Date: 10/12/2023

  5 stars
  I was assisted by ************************* when I called in to get caught up on my payments and I would just like to say he has top notch customer ********************** skills. Very friendly, nice greeting, was very quick with helping me out and had an awesome, friendly tone the whole call. He made me feel confident about being protected by Sky ***** Thanks ****!

  Sky Auto Protection

  Date: 10/23/2023

  Thank you for taking the time to share your recent experience with us. We are delighted to hear that **** provided you with top-notch customer ********************** during your call. **** is a valuable member of our team, and we are thrilled to know that his friendly demeanor and efficient assistance left such a positive impression on you. It's heartening to hear that ****** professionalism and friendly tone contributed to your confidence in our services. We will make sure to recognize **** for his exceptional work and dedication to delivering an outstanding customer experience. If you have any further questions or require assistance in the future, please do not hesitate to reach out to us. We look forward to continuing to provide you with excellent service and support. 
  ?
  Thank you for your kind words. You are very welcome! Thank you!

• Review fromMohamed C

  Date: 10/11/2023

  1 star
  SCAM!VERY MISLEADING mail and call center.At no time did they mention in the call that this is for an extended vehicle protection. When I asked "Is this in addition to the exist*** manufacturer/dealership warranty?", the person said that this would be to activate said warranty which is a big f-*** FAT LIE! The big indicator that it is a scam is they have provided me with no information whatsoever as to what vehicle they are talk*** about and kept ask*** me to provide them the *** and vehicle info.Don't fall for their schpeil! And do not give them your *** info and all.Shame on you. And shame on bbb for allow*** these unfair mislead*** sales tactics after all these user reports.

  Sky Auto Protection

  Date: 10/23/2023

  Mr.*******,
  Sky Protection is a marketer of vehicle service contracts through vehicle service contract providers. Our offer is intended to provide an opportunity for those who *** not have had the chance to set up a vehicle service contract beyond the factory warranty. Upon thorough review of the call, we confirmed the representative did not claim to be associated with your vehicle's manufacturer. The request for your vehicle identification number was primarily to provide you with an accurate quote, should you have been interested in learning more about our service. The vehicle identification number assists the representative in confirming the make and model year as well as the engine size and any special features of the vehicle when quoting the offer through preferred service contract companies. However, we understand your concerns and have taken the necessary steps to remove you from our offer list. We sincerely apologize for any confusion or misunderstanding that *** have occurred during your interaction with our representative.

• Review fromMichael B

  Date: 10/06/2023

  1 star
  100% a scam. They send you mail after purchasing a new vehicle that is deliberately misleading. While they claim in all of their responses to complaints that they make it clear that they offer a new service, the mail they send just says you need to call to activate your warranty. This is a predatory practice and this company should have a case against them. It remains to be seen if they attempt to charge me monthly, as I was told that I would charged immediately and then after a year and that is it.

  Sky Auto Protection

  Date: 10/23/2023

  Sky Protection is seller dedicated to offering comprehensive vehicle service contracts, allowing our customers to extend coverage beyond the manufacturer's warranty. Upon reviewing our records, on September 18, 2023, you contacted our customer ********************** team, and our representative thoroughly discussed the coverage benefits and associated costs with you. Subsequently, you made the purchase.However, on September 26, 2023, we were notified you initiated a chargeback through your banking institution, resulting in the cancellation of your vehicle service contract. In response, on October 6, 2023, we made efforts to communicate with you, ensuring that you were aware of the status. During this conversation, you explicitly stated you had changed your mind and no longer wanted the contract and requested the cancellation to remain in place, a request we respected. Should you have any further concerns or require additional clarification, please do not hesitate to contact us directly. We are committed to providing excellent service and addressing any issues promptly.  

• Review fromRoman K

  Date: 10/02/2023

  1 star
  Spam trying to steal your money and your information. I got the letter in September, 2023. Beware!