Reviews

This profile includes reviews for Sky Auto Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sky Auto Protection

  150 N Martingale Rd Schaumburg, IL 60173-2408

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  Sky Auto Protection

  10 N Martingale Rd Ste 400 Schaumburg, IL 60173-2411

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  Sky Auto Protection

  5750 Old Orchard Rd Ste 430 Skokie, IL 60077-1061

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  Sky Auto Protection

  2700 Patriot Boulevard Ste 250 Glenview, IL 60026-8021

Review Details

• Review fromNadia K

  Date: 12/21/2023

  1 star
  Sky protection is a scam!!! do not call them. I was charged $225. I called to cancel the plan and the man spoke to me in an unprofessional manner and threatened me that it will affect my credit.

  Sky Auto Protection

  Date: 01/09/2024

  Thank you for the feedback. Sky Protection is a marketer of vehicle service contracts for third party service contract companies. Sky Protection provides a valued opportunity for consumers to make an informed decision whether to purchase coverage to protect their investment. You received the letter so, as a consumer, you can choose whether to activate a service contract in the event your dealer may have not offered you the opportunity to purchase one when you acquired your vehicle.

  Our records indicate you contacted us on 12/21/2023 to set up a vehicle service agreement. Later, the same day, you called into our customer ********************** line to cancel the coverage. Our representative assisted with the cancellation process and the activation payment of $225 was refunded

• Review fromBRITTNEY F

  Date: 12/20/2023

  1 star
  After I purchased a vehicle, they sent me several mailers claiming I had to set up a warranty with them. I did so, no realizing I didn't need to. Employee over the phone assisting me claimed they would only charge me once for the warranty "activation" but that was a lie. It's a monthly fee and they are not the warranty carrier for my vehicle like they said they were

  Sky Auto Protection

  Date: 12/27/2023

  We appreciate your feedback.  Sky Protection is a marketer of vehicle service contracts through service contract providers.  Our offer is intended to provide you an opportunity to consider acquiring a vehicle service contract in the event you were not offered one at the time of your purchase.  We reviewed the details of your sales interaction with us on October 20, 2023 and according to the call our sales representative thoroughly discussed the benefits and cost of the coverage,explaining it would cost $227.79 recurring for 18 months. Subsequently, you decided to proceed with the setup of the coverage. However, when you called on December 20, 2023 and requested to cancel your refund was processed. 

• Review fromMark F

  Date: 12/19/2023

  1 star
  I'm at a loss for words. While they were fairly deceptive by coming across as an agnostic recommendation to "activate" extended warranty and thinking it matched the original warranty timeframe of annual coverage... I'll own that this part was our fault for not doing enough research on their deceptive practices and that their $200 fee was actually billed monthly (which is baffling since it's entirely separate of car insurance but has similar coverages).What I'm deeply frustrated about is that after my wife spent 10 minutes listening to a customer support agent go on and on about what their offerings are when we just wanted to cancel due to the original misunderstanding.. I couldn't stand stand the agent brushing over my wife's multiple requests to cancel by talking more about their service. So I stepped in and cut him off to bluntly ask to cancel. The agent proceeded to get frustrated and got elevated to the point that he called me a kid and tried to get my wife back on the phone instead. As a 36 year old man and sales manager of a fortune 200 company that has legitimately worked with thousands of organizations... I've never been so disgusted with poor customer support and an agent talking over a client in my life. When there's smoke, there's fire, and when there's a fire like this unqualified support agent... it makes me think there's no proper ***************** / support training / etc. to view this as anything other than a shady organization. I can only hope that they review their call logs to hold their own people accountable for trashing their ************* clients in one fell swoop.

  Sky Auto Protection

  Date: 01/02/2024

  We appreciate you contacting us regarding this issue.

  Unfortunately, in order to investigate this issue further and address your concerns, we kindly request additional information to locate your account within our system. The details provided in your review are not sufficient for us to identify and address your specific account. Please reach out to our customer ********************** team so that we can look into this matter promptly. We want to assure you that we have stringent quality control measures in place to maintain the highest standards of service.
  

• Review fromLucas A

  Date: 12/16/2023

  1 star
  Obvious scam. DO NOT CALL them. I received a letter in the mail and apparently, I own a vehicle that is a VEHICLE. It's not a specific type of car or anything. The scam is quite lame, but it's the stereotypical scam and thus all the more funny.

  Sky Auto Protection

  Date: 12/20/2023

  Thank you for your feedback.  Sky Protection is a marketer of vehicle service contracts for third party service contract companies.  Sky Protection provides a valued opportunity for consumers to make an informed decision whether to purchase coverage to protect their investment.  You received the letter so, as a consumer, you can choose whether to activate a service contract in the event your dealer may not offered you the opportunity to purchase on when you acquired your vehicle.

• Review fromKirstie R

  Date: 12/16/2023

  1 star
  I was under the impression this was through my car company. At no point did anyone give me this businesss actual name til I called back asking why my card was attempted to be charged 3 times for $194! No places will even take this and Ive been completely mislead!! I want a refund they sent me a letter in the mail making it seem like I had no choice and right before the holidays Im a mother of 5 I cant just blow past $194!!!! *****!

  Sky Auto Protection

  Date: 01/05/2024

  Upon reviewing your account, we found that initiated the call to our office on called us on 12/04/2023 in response to a solicitation you received regarding an offer to set up a vehicle service agreement, extending coverage beyond the factory warranty for the vehicle. During that call, our representative explicitly stated the name of our company, explained the coverage benefits, and outlined the associated cost of ****** recurring for 18months.  You subsequently proceeded with setting up the coverage.

  Regarding the attempted charges, we want to clarify that the card was declined two times during the call. The payment was approved once you authorized the transaction with MasterCard.  This process was explained when you called the customer ********************** back on the same day to inquire about the multiple charge attempts.

  If you find the coverage unsatisfactory or if you wish to cancel, we recommend reaching out to our customer ********************** team at the earliest convenience. 
  

  
  

• Review fromAndropov G

  Date: 12/13/2023

  1 star
  I had to leave a star but should be a -5 star rating.As stated in all the posts this is a complete SCAM. Do not believe one scripted word from these people. I unfortunately called and signed up for it thinking it would be an additional coverage for my vehicle but after reviewing what I have with my current vehicle coverage it is redundant so I called back to cancel my coverage with SP Activation services and talked to their customer ********************** department. I asked for a complete refund. They gave me so delay by putting me on hold and needed to look for something and check with a manager. After several minutes they gave an excuse that they cannot until 10 days after the activation of my coverage (which is BS). I then asked to speak with a manager to clarify this but got no where. More delays and after a long time on hold again I hung up then called back to same situation. While I was on hold I disputed the charge from them with my cc company and they told me are investigating it. I also reported SP activation services to every consumer fraud website and service along with a lengthy review and letter to the states attorney office. States attorney office told me this company has over 500 complaints and are currently under heavy investigation from the state. I have no idea why such a company can operate with such a large amount of negative reviews and complaints against them but they need to be stopped.Please dont fall this SCAM and if you receive a letter report it.

• Review fromArthur T

  Date: 12/13/2023

  1 star
  Not recommended, too costly and shady, there are more insurances thatvare better

  Sky Auto Protection

  Date: 12/21/2023

  Thank you for your feedback.  Sky Protection is a marketer of vehicle service contracts for third party service contract companies. Service Contracts are not insurance policies and provide benefits to cover the cost of mechanical or electrical repairs. Sky Protection provides a valued opportunity for consumers to make an informed decision whether to purchase coverage to protect their investment.  We do strive to provide affordable vehicle service contracts for all budgets.
  

• Review fromJenna B

  Date: 12/07/2023

  1 star
  Do not use for protection on your car, not only do they half a** pay for the repairs that's are supposedly covered under warranty, they look for the cheapest possible part that is the brands. I was informed that any repairs covered under warranty would also cover a loaner vehicle but that was a lie. Guess who told the dealership they were only pay 300$ out of a 700$ bill? Sky auto. Guess who only wants to pay for 2/4 hours of labor? Sky auto. So if your looking for a half a** place to cover your warranty sky auto is the warranty for you. Not to mention they charge almost 200$ per month to be a half a** business place.

  Sky Auto Protection

  Date: 12/20/2023

  ****************,

  I am sorry to hear that you had a less than desirable experience regarding your claim.  I would be happy to look into this for you but I would need for you to provide additional information to our office.  

  If you could please forward a copy of your service contract and the explanation of services from the repair facility.

  Thank you.

   

   

  Sky Auto Protection

  Date: 01/05/2024

  We were able to find additional information regarding your service.

  
  You purchased your Sky Auto Protection VSC on 12/8/22 covering your 2018 Buick Enclave for 60 months or ****** miles whichever occurs sooner.
  
  On 12/6/2023 a claim was initiated for the following concerns to the vehicle:
  
  Customer states abs traction control light and airbag light all come on intermittently (Cause) right front wheel speed sensor failure open circuit
   Tech find- rear toe links are loose (Cause) rear toe link bushings are collapsed and cracked
  
  
  Ownershield, **** reviewed the claim and determined that the ** wheel speed sensor, and rear tow link bushings are covered under the Agreement.
  
  On 12/6/2023 the servicing repair facility was given authorization for the repairs as follows in accordance with the terms and conditions of the Agreement under BREAKDOWN COVERAGE;  A. BREAKDOWN COVERAGE At the sole discretion of the Administrator, We will repair, replace, or have repaired or replaced any Covered Part which experiences a Breakdown. In case of Breakdown You must follow the procedures in SUBSECTION B, HOW TO FILE A CLAIM. At the sole discretion of the Administrator, We will reimburse You or *********** Facility for preauthorized expenses incurred, less the Deductible (if applicable) for the repair or replacement of a Covered Part. At the sole discretion of the Administrator, We will pay up to the manufacturers suggested retail price for a part. *********** may be made with new, remanufactured or used parts, which are of a like kind and quality comparable with the original design specifications and wear tolerances of Your Vehicle. At the sole discretion of the Administrator, We will pay up to the Repair Facilitys published hourly labor rate multiplied by the appropriate operation time as published in a national labor rate time guide.
  
  Part: Wheel Speed Sensor: $12.55 (MSRP price of part)
  Labor: 1.0 hours (all data book time) at $135.00 per hour = $135.00
  Authorized Amount for Wheel Speed Sensor *********** = $147.55
  
  Part: Tie Rod **** $63.58 (MSRP) each x2= $127.16
  Labor: 1.0 Hours (All **** book time) at $135.00 per hour = $135.00
  Authorized Amount for Tie Rod *********** = $262.16
  
  Tax= $8.38
  
  Claim Total $418.09
  
  Less $100 deductible
  
  Total Claim Authorization = $318.09
  
  Ownershield, **** firmly believes our claim decision is in accordance with the terms and conditions under the  Vehicle Service Agreement
  
  
  

• Review fromJoshua W

  Date: 12/06/2023

  1 star
  Just like every other review here sent me an unsolicited yellow notice I had to activate my insurance warranty well come to find out I wasnt even the original company I got the warranty through when I initially purchased my vehicle and blatantly lied I would only pay a activation fee needless to say I will be canceling immediately and potentially pressing charges if not resolved

  Sky Auto Protection

  Date: 12/18/2023

  We appreciate your feedback.  Sky Protection is a marketer of vehicle service contracts through service contract providers.  Our offer is intended to provide you an opportunity to consider acquiring a vehicle service contract in the event you were not offered one at the time of your purchase.  We reviewed the details of your sales interaction with us on November 6, 2023 and according to the call our sales representative thoroughly discussed the benefits and cost of the coverage, explaining it would cost$196.48 recurring for 18 months. Subsequently, you decided to proceed with the setup of the coverage. However, when you called on December 6, 2023 and requested to cancel your refund was processed. 

• Review fromTiffany F

  Date: 12/02/2023

  1 star
  They sent an unsolicited pink scam letter stating that I had not contacted them regarding activation for my car. Do not send me unsolicited scammy materials to my house. I would literally choose ANY company over Sky Protection.

  Sky Auto Protection

  Date: 12/05/2023

  Thank you for taking the time to advise our company of your preference. Our offer is to provide vehicle owners with an opportunity to consider extended protection once their vehicles factory warranty expires. The goal is to help vehicle owners learn of coverages available to help cover unexpected repair costs. We have taken note of your request and have removed you from our current mailing list.Thank you for your understanding.