Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  our contract ended 03-30-2023 we tryed months prior to make sure the contract end this company keeps on monthly will not release ** from contract even thou after months try paid cancel fee we still under tgheir so called contract and dont even have the ***** or equipment for over year and half and we have several cases started no one talk to us once we get case started no one can autorize anything , so we are goning to have bad credit due to this company keeps sending bills and saying we are still under contract when we tole them we did not want to continue once our 3 years up we sold all trucks equipment o in 2021 WE try to do the right thing by what they told us and we are now in Oct 2023 and they still want to keep us under contract when we told them prior to our conttract end date we wasnt renewing we paid for 6 months with no service from them caus etrucks osld and one wreck

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed and agreed to the contract on 3.21.23. Verizon Connect was hired to provide a GPS tracking system for our company vehicles. On several attempts we expressed the importance of the functionality and how imparative it was for the system to work properly. Arok paid each month in full per our contract for a system that did not ever function correctly. Furthermore, we received very little help in our requests for assistance to rectify. Each VC employee openly admitted it is a new program that had not been vetted prior to implamentation. They also openly expressed there were many other custmers that were disatisifed.When we made inquirys to have the nemerous issues rectified we got nothing but the run around to include the assignment a new case manager. This compounded our frustrations and lead to an extreme exhastion of our resources financially. Furthermore, this resulted in haveing to again explain our troubles which we did not care for. Their response was always that they were in a transitional period and were attempting to resolve internal issues hence leading to so many troubles getting results. .After several months with no resolution we have made the decision to cancel our contract.At this point and time, Verizon Connect refuses to cancel our contract without an **** termination fee and are holding us to a cost of $4,600.00. We feel we do not owe them any of these costs as they still to this date have not been able to get their own system fully operational. The most frustrating part about all of this is that the decision makers on their team are to cowardly to speak to the customers. Instead they leave the diryy work to low level employees that are not able to make any formal decisions.We highly reccomend that all other business terminate and or avoid contracting this service as it does not work as advertised. Verizon Connect does not care about their customers needs, and clearly does not have a product that works.

• Initial Complaint

  Date:10/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company ended the subscription to Verizon connect. Customer support was never available. I have over five cases that have not been resolved. I am still being charged for a product. That is no longer in service. I have contacted customer service five times based on this. I have supporting emails.

  Business Response

  Date: 10/10/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon Connect account #************; order date: 8/30/23; items ordered: 13 Dual Facing AI Dashcam's. We have been a loyal customer for years with **********************. For our tour company vehicle's, we wanted to purchase vehicle tracking, fleet logbook, and Dual facing AI Dashcam. When the shipment arrived, we received the wrong dashcam; the Road Facing AI Dashcam. I called Verizon **************** on Monday 9/18/23 to resolve the issue, but was told that someone was going to get back to us within 24 - 48 hours. No one did (case #********). I called back on Thursday, 9/28/23 and was told that Verizon ******************* had the case, and they was going to call me back within a couple of hours. As of Tuesday, 10/03/23 there was no call back, or were issued any Dual Facing AI Dashcam's. Nothing has been installed into any of our van's. All Verizon items are sitting in the box, awaiting instruction from Verizon. We did receive a bill! Our credit card will be charged $88.23 on 11/01/23. A monthly payment for the wrong items (invoice #************). It seems that once they make a "sale", they don't care to resolve any issues. We just want the correct items (Dual facing AI Dashcam) to be in our vehicles ASAP.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on 7-18-23 i ordered two vehicle cameras and a tracking system to be put on two trucks form them. As of 9-27-23 they are still not working properly. When I call in for help nobody on their help team knows anything and they can't solve anything, the help people don't even know how their products work (meaning the camera and the tracker communicate wireless). Every time you call in you're on the phone for over an hour as they keep switching you from person to person. They've tried to send a technician out but they give the tech one time and us a different time. I told them I'm done with their product and will send everything back to them, but they want to charge me a cancelation fee of $1,200 for products they can not support. So far they have credited me back the first two months of service, but will not let me out of the contract.

• Initial Complaint

  Date:09/22/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of April 20,2020 --- we sign a contract for gps tracking system on 5 of vehicles for 39 months. which we completed the 39 months. We we unaware of there is a termination fee of $1700.00 - Which we dont understand and no one explain to us there was fee. There is a automate renewal each year for the monthly of $187.05. My company is downsizing and we dont own the vehicles anymore. We Just want to GET out of the CONTRACT with NO fee. Please Help us. A & R **** Services LLC

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to start off by saying this business needs to get shut down immediately! There are way too many complaints with the same issues involving this company.My company/ Account name Shells Trucking LLC.I received an email regarding my services is disconnected for non payment. I forgot to update my autopay information because the bank issued me a new credit card due to fraud. I tried to login into my account and realized my online account is also suspended because of the missed payment and referred me to call the customer service phone number. I tried calling for two weeks and the call would never go through. On week three I finally get someone and after being transferred three annoying times I reached someone that said the systems are down and to call back tomorrow. I called the next day and again unable to get anyone on the phone. I waited two weeks and called again and two people told me they cant take payments only the finance department can but every time they transfer me to that department the line disconnects. That went on for another month. I finally tried to call and email every sales representative I talked to that started my account but their numbers were disconnected and no email back. I also email the customer support email and they replied they made a case number for me. I also wrote a letter and sent in the mail to their headquarters. *** called about ten times after that trying to pay my account to get back active but still no luck on talking to the finance department. I received another email saying they are going to send my account to collections if I dont pay. I email back that Im trying to pay but no one will take a payment and when they transfer me the call drops. This company needs to get investigated and closed down. Its unfair to try to make so many people and companies have bad credit due to their terrible practices as a company. I can also send all of the emails I sent for proof if needed, and phone records I think Thanks!

• Initial Complaint

  Date:09/14/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business, *************** signed on to use Verizon Connect for Dash cams and truck trackers in early 2022. Everything seemed to be going fine until we needed to add 6 more trucks to our fleet and also add electronic logbooks to our trucks as well for DOT purposes. We were assured they would work together out of 1 plug (as the trucks electrical systems only let 1 extra plug be used) and were designed together. I ordered them November 17, 2022. 4 weeks later and we still hadnt gotten them. Our final day of compliance was 12/31/2022. I called or emailed daily to our sales rep ***** her manager ******** and Yolandas manager *******. Soon we were out of compliance but the products had finally shipped. When we received them there was absolutely no way for any of them to work together. It wasnt possible to get them put in the same plug. So I emailed ***** called ***** emailed all 3 of them. Soon Roses email was shut off. Soon after that ******** was. I spent countless hours on hold (and I do mean HOURS) trying to get the cancellation to go through. It finally did. I got an email confirming cancellation but could never get an answer on where to send the cameras, trackers and ELDs to. They kept trying to take monthly payments until April *************************************************** May I started getting recorded finance calls from Verizon Connect saying to call back immediately. I have tried calling back several times and it will tell me to hold for a representative and then hangs up **** seconds later. I dont hear back from any emails I have sent. I am owed $1068.27 but its not the money I need. They are a horrible, dishonest company. They shouldnt be in business.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon Connect sales rep falsely advertised a tablet came with the *** system. I have tried several times to get Verizon Connect to send the tablet for the system with no success. The only other option was to cancel the service Verizon Connect has never provided per their contract. I have never used the Verizon Connect service due to not have a tablet as promised by the sales rep I have documented in the attached emails. I also informed Verizon Connect I will not pay for a cancellation fee nor removal of the equipment and they owe me a refund. This cancelation request started the end of December 2021 and is still on going. Estimated $800 has been paid to Verizon Connect for services never rendered.

• Initial Complaint

  Date:08/24/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company requested NON renewal of the gps tracking service we had with Verizon Connect on 10/04/2022. The contract stated you had to give months notice for non renewal. 10/04 email sent for non renewal - followup email sent on 11/11/2022 - no response on either. Followup sent again on 12/15/2022 with a reply from a manager stating Notified CSM and uploaded email onto your account. Account was set to renew April 1 2023. In March of 2022 - our credit card information was removed from "old" account as to not run incase of error. Our thoughts was the account was closed. August 2023 received an invoice stating past due for renewal. At which point phones calls emails etc made stating the account was NOT renewed. etc.As of today still no resolution just emails asking me to pay an early cancellation fee - which I have declined due to ample notice of non renewal and being told they are looking into this - -but might send us to collecitons. I have an email thread if that is needed for your records