Reviews

This profile includes reviews for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

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  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

Review Details

• Review fromHarman S

  Date: 06/16/2025

  1 star
  Never do business with them For past almost 2 year ever since I got the service 90% of there devices dont work and ever since then we been trying to get this service cancelled and till this day no luck Just stay away from Verizon connect its best for you

• Review fromTrevor W

  Date: 06/02/2025

  1 star
  Under our Master Subscription Agreement (MSA) with Verizon Connect, we expected reliable hardware, timely installations, responsive support, and accurate data reporting. Regrettably, Verizon Connect has repeatedly breached multiple contractual obligations, leaving critical issues open well beyond acceptable timeframes as defined in the **** Despite all our efforts, neither Customer Support nor our Account Manager has resolved these issues. Below is a detailed summary of each breach, associated case numbers, and durations:1. Hardware Failures (Section 2.6 Service *********************** Conditions)Issue: Trackers, sensors, and dashcams non-functional Duration: Ongoing for > 90 days without permanent resolution 2. Faulty Installation (Section 3 Installation and Services Timeline)Issue: T-28 GPS/camera install completed 11/11/2024 never went online; reported 12/5/2024 Duration: > 120 days unresolved 3. Unresolved Support Tickets (Section 4.4 Support Obligations)Issue: Diagnostic support requests ignored or closed without resolution Duration: > 30 days each; some > 8 months 4. Data Integration Failures (Section 6 Data Security and System Reliability)Issue: ************* feeds broken, blocking operational reporting Duration: ****** days 5. Roadside Assistance Delays (Section 7.3 Reasonable Effort to Provide Service)Issue: Repeated 6+ hour dispatch delays for medium/heavy-duty vehicles Duration: 55 days to credit resolution; multiple recurrences 6. Ground for Termination (Section 14.2 Termination Without ************************************* Given the prolonged downtimes, lack of accountability, and repeated failures across hardware, installation, support, and data services, we cannot recommend Verizon Connect. Prospective customers should exercise caution and verify that service level commitments will be honored before ***************** collected by and hosted on ******.

• Review fromSarah G

  Date: 08/23/2024

  1 star
  Do not use this company for your GPS needs! They will get you into a contract and not follow through on their side. Each person you talk with will tell you something different and/or send you to a different department for answers that never get answered. We eventually would only communicate with them through email to have a record of all our communications to refer back to. We finally resorted to buying out of our contract and asked repeatedly for an invoice to be emailed to us. They continued to "create a case" and assured us that while we waited for an invoice it wouldn't be sent to collections. They sent our account to collections. When we called them to figure out why it was sent to collections, they "created a case".

• Review fromMarisa R

  Date: 05/22/2024

  1 star
  BBB made me select a star rating to be able to post this. They should offer 0 stars! Do NOT call this company! Trusting them is a big mistake. They will make you sign a contract and if for any reason, the service doesnt work for you, they will try to collect a ridiculous amount of money to cancel. In our case, they wanted over $12,000.00. After proving to them that the service wasnt working for us, they agreed to lower it to $875.00 (still ridiculous) but just to get it over with, we agreed to it. This was 3 months ago. Were still getting calls to collect the $12K and being told that the $875.00 amount is under review. Stay away from Verizon Connect! Worst company ever!

• Review fromToni D

  Date: 04/02/2024

  1 star
  Absolute worst customer service !!!!Submitted a service ticket in December of 2023 that I'm still waiting for someone to assist me in resolving!

• Review fromMatt R

  Date: 03/27/2024

  1 star
  Do not buy Verizon Connect. Stay away from this at all costs. We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. Unfortunately, it was a complete lie in what they offer and you will be stuck in a contract no matter what service you have. From the start, we did not have all devices working properly or set up in the system. It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them email you to respond to a support case, they will not. They will consistently call you and leave you messages throughout the day at random, even if you request them to schedule a call. They would even call us and leave messages about issues that were not what we had. After 6 months, we still have not been able to set up users on the account. We attempted to end the contract due to these issues and they said it would cost us $4000 to get out of it because they had resolved all the concerns. Yet after 6 months of a request, I still do not have a user set up and have received no response to that request. They do not know what is going on in their customer service because I would receive multiple messages from different people that did not all have the same information. Overall, I would stay clear of Verizon for any business if possible. They have never shown they can offer quality customer service and they will charge you for every month regardless if the service you are getting is what is in the contract. I will be leaving this contact once it is complete. I would recommend **************** if you want another possible option for your fleet gps needs.

• Review fromVictor S

  Date: 03/17/2024

  1 star
  I purchased a tracker and they stated that I could track it anytime I wanted thats why I went with them when I got the product in the mail I could only track it at 4 AM when I called them they said that is how those are. I told them that they told me I could track it at any time And I told him it wouldnt work for me so they said return it so I returned it then they sent me to collections because they said I owed money when I return the product within two weeks of having it

• Review fromCraig B

  Date: 02/18/2024

  1 star
  Cant leave zero or less stars or I would!It has to be the least user friendly ELD app out there. Constantly wrong! Doesnt do anything for itself!Been off 48 hours and still dont have my 34 hour reset!HUGE WASTE OF ************** away from this crappy joke of a ELD!!!!!

• Review fromErica W

  Date: 12/18/2023

  1 star
  Verizon Connect has not stood by the buy out amount as documented in an email from May 19 2023. It was requested a cancellation and clearly states that all units would cost $$$ for the early termination fee. My company has since received invoices for 300% more than stated. There is not direct line to contact anyone you previously spoke too, they do not reply to emails. This has been the worse customer service experience. Would never recommend them for anything.

• Review fromNicole K

  Date: 12/18/2023

  1 star
  I have been trying to cancel my account for over a year and they keep giving me the runaround. Back in November of 2022 I requested a cancellation, the account manager told me I would need to pay to get out of my contract if I cancelled before October of 2023. I decided to process my cancellation effective for October 2023. I completed their process for cancellation. October came and went and they continued to take money from my account! When I contacted Verizon again, they told me that I would need to pay to get out of my contract since it renewed in October! I located all my cancellation correspondence from November of 2022 and forwarded it on to them per their request and they were going to refund my money that was taken after the renewal and cancel the account. As of December 2023, my account is not cancelled and they keep taking their monthly fee from my account. STAY AWAY FROM THIS COMPANY! They are impossible to deal with.