Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business, *****************, signed up for the Verizon Fleet Matics and we kept having issues and found something similar with a reduced cost so we decided to cancel with Verizon. In early 2019, we reached out numerous times to cancel... We kept getting tossed around from rep to rep with no resolution. August of 2019, we received an email stating our case was closed. But even with the case being "closed", our account is still getting billed! To resolve this issue, we want confirmation the account is cancelled and we want the money back from the times we were billed after we cancelled in 2019. This would start August 2019 to now, October 2022. If the issue isn't resolved before the next bill date, additional money will need to be refunded. We use Verizon as our carrier but are extremely disappointed with their Fleet Matics program and representatives.

  Business Response

  Date: 12/16/2024

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been repeatedly asking for help on our account with some billing issues (not receiving the bill and the account not being switched over, nothing to do with price) since July 5, 2022. I have not been able to get anyone to help me solve these issues. The person who is our "customer success manager" told me it was outside of his scope of work. I am at a complete loss about what to do. I just would like to receive the billing information for our account as well as get the account switched over.

  Business Response

  Date: 12/16/2024

  Thank you for bringing this to our attention. We apologize that you had a negative experience. We see that all units are reporting and a credit has been issued. Please contact us at ********************************************* if you still need further assistance. Thank you, Verizon Connect

  
  

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 18193553
  
  I am rejecting this response because: It took 2 year to get a response.  How on earth is that acceptable?  We have just had to accept that we will receive NO customer service from this company.  We still have credits that have not been applied and we still do not receive the invoices.  Nothing has ever been resolved. 
  
  Sincerely,
  
  **** **** ******

  Business Response

  Date: 12/24/2024

  Hi **** **** ******, 

  We apologize for the delayed response. It was recently brought to our attention that this BBB account existed. We completely understand the frustration and doing our best to answer all our clients concerns. 

  Upon reviewing of your account in more detail we see multiple credits applied. BA#************** and BA#*************. The account manager ** ****** ******************************************* recently left a message on 12/18 at 2:17pm. Our support team can be contact 24/7. Billing information can be accessed and downloaded via the portal. We see you're last login on 11/04/2024 1:59 PM. 

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a medical transportation company. In July 2022, I signed up to get vehicle trackers for my company vans to monitor my vehicles in the field. After talking to sales reps I agreed subscribe to their service for 1 year. After I signed the contract, they were supposed to ship me the equipment to track my vehicles as advertised. A week went by then no devices. I called. They claimed it was on the way. Another week, then a month and still nothing. I called back again. They said somebody would call me back. Then they started taking money directly from my accounts. I called and filed a complaint that they couldn't be taking money for a service they have not provided. They only generated a case number. I have since called 4 more times, and each time they kept tossing me from one person to another and to another without resolving the issue. I just called again today to request for my refund and to cancel the fraudulent contract. They claim the only person who can solve the problem is my account manager with the name of ****************. At **************. Her supervisor is allegedly called a *******************************. They refused to get me the supervisor's number or email address. My company name is : ABIBIMAN TRANSPORTATION SERVICES LLC. I just found out there are two different Verizon connect account numbers for my contract. On the payment invoices, there is an account #: ************. When I spoke to customer service, they provided me A/C#:************ have filed multiple complaints.09/23/22: Case #:06934020 09/30/22: Case #:06952218 10/04/22: Case #:06960805 My contract came out of their *******, ** office at: ***************************************** 02451.All I want is to get my money refunded for a service THEY NEVER PROVIDED. I believe that is called FRAUD. I will highly appreciate your help in resolving this matter. ****************** ******** FOUNDER AND CEO ABIBIMAN TRANSPORTATION SERVICES LLC

  Business Response

  Date: 12/16/2024

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 18168078
  
  I am rejecting this response because:

   

  The business claim that my sccount was terminated for non-payment. That could not be far from the truth. 

  I ordered vehicle tracking devices for my company vehicles. After paying the down payments for the devices,  I NEVER RECEIVED the products i purchased. When I followed up, I got the run-around. Till today, I never received the devices I paid for. And they have the **** to demand further payment? So thats why I didn't make any additional payments.  

  The company STILL OWES ME My down payment. If they didn't honor their side of the agreement,  after they promised yo deliver the tracking devices, then why do they fell entitled to additional payment?

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 12/26/2024

  Hi *******, 

  We apologize for the inconvenience and frustration this may have caused. 
  
  After taking a look at your account in more detail we understand where the disconnect came from. We have submitted a credit on the account to clear out the balance and process the refund. Credit number is BA#**************. We have also opened up a new case for our internal team to continue monitoring this to confirm the issue is resolved. Case number 09119535. Please allow 1-2 billing cycles for this to be completed. Thank you for bringing this to our attention. If you have any questions or concerns please let us know by reaching out to our support team at ***********************************************************************. Happy Holidays. 

   

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon wireless/ Verizon connect it is a branch of Verizon wireless. charged nearly $1800 In unauthorized charges to my account. I contacted the billing and the dispute department repeatedly for a refund and they keep saying it takes a couple billing cycles. I have not received a refund and they have now attempted to do the same thing again today by billing me for something I do not owe. I have yet again called them and when I explain whats going on they put me on hold and never come back to the phone. I have waited on hold for as long as an hour to an hour and a half at time before they either hang up on me or transfer me back to the main operator to be transferred again and placed on hold.

  Business Response

  Date: 12/16/2024

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

  
  

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 18167387
  
  I am rejecting this response because:

  This is not a true statement and they are saying this to try to shift the blame onto someone/something else for their wrong doing. 

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 12/24/2024

  Hi ******, 

  Based on the information listed on the account it is cancelled due to non payment. We don't see any pending credits or authorized refunds. We'd be happy to review this with you if you have supporting documentation that reflects otherwise. We have a representative at verizon connect that you can reach out directly with your supporting documentation. Please feel to reach out to ******************************************** directly and she'll be happy to review your account in more detail. 

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to cancel an account for over 90 days. The account is out of contract. **************** states since the account is over 10 devices, our representative must cancel the account. After waiting almost 3 months for him to call, he left a message when I was out of the office and closed the request for cancellation as RESOLVED. He did not cancel the account. There is no phone number, only email. Emails to him *********************** and his supervisor ************************* go unanswered.

  Business Response

  Date: 12/16/2024

  Thank you for bringing this to our attention. We apologize that you had a negative experience. We see that all units are reporting and a credit has been issued. Please contact us at ********************************************* if you still need further assistance. Thank you, Verizon Connect

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizion Connect acct. # ********** contract # ************ On 1/11/22 I signed a contract with *********************************** (Account Executive) for Verizion Connect for electronic logging service for my commercial truck was told I would be contacted when equipment would be shipped to me . I waited two weeks never received notification or equipment tried to contact ******** just kept getting the runaround nobody can explain the problem, On 5/1/22 Verizion charged my card on file for a month of service I called they said its a glitch in the system. I received a ************ on 5/17/22 from ***************************** (Micro Customer Success Manager) she emailed me a letter of termination for this account and assured me I would be refunded the charge and account would be closed , ******** had to take the money back from Verizion Connect I still get a bill every month for service and get harassing phone calls from ******** trying to collect payment I call stay on hold for a hour they tell me they see the notes on the account but there is one last person that has to sign off on closing the account but there not in the office today or our server is down in that department and they give a case # and say they will call me . Nobody calls and they keep billing me .

  Business Response

  Date: 12/16/2024

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

• Initial Complaint

  Date:10/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel services with this company for over 6 months. They refuse to terminate my contract and are still charging me monthly services. The devices provided have never worked properly and after many complaints, they continue to ignore the issue. **************** is horrible as well. I am a United States veteran with a small business and this has been extremely stressful to manage.

  Business Response

  Date: 12/16/2024

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account ************ I signed a contract with Verizon Connect I found out I was getting double charged for my service. I contacted the company and manager to get this resolved months went past without nothing getting resolved. I refused to pay the extra amount and my service got disconnected. I was told to pay the full balance until they fixed the problem. They never fixed this problem I am still getting double billed no one reached out to me about this issue. My only option is to wait on hold for a manger for them to tell me they are working on it and to keep paying the bill until its resolved. It have been 11 months of waiting and paying a double bill because I am locked in a contract.

  Business Response

  Date: 12/16/2024

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.