Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This (Company Verizon Connect Fleet ) stolen over $3210.66, Since August I've been trying to receive credit back to my account. And now they still haven't credit my account. Now I'm receiving letters and emails also calls being harassed for me to pay back what the already taken from my account. I have proof of the most recent letter. As well as I was forced to type a CEASE and desist letter.

• Initial Complaint

  Date:12/01/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a Verizon connect customer for several years, and would continue to be a customer had we not experienced so many issues with customer service recently. I have recently decided to cancel our service because of the lack of communication from our "account manager" or customer service persons. Fall of 2022 we requested a de- install / reinstall / new device. This took MONTHS to get the device and i finally had to contact a sales representative to get the device. After installing the plug and play device, the **cable that came with the device did not come with the correct bracket to mount in our truck. I immediately emailed our sales representative "*********************** on Friday May 5th 2023 at 8:01am asking for him to give me a call as the mounting bracket does not work in our truck. I received no call, no email, and now bracket. The device remains zip-tied in our 2023 **** pickup truck because we do not have the correct brackets as we should have been provided from Verizon Connect. Verizon connect has been a valuable tool for my business, and i had NO DESIRE to end our services. But the customer service has been exceptionally poor over the last 2 years and i do not understand why. It used to be GREAT! Now its like pulling teeth to get customer service to send us a new device for a new truck. It has become painful and nearly impossible to spend more money with Verizon Connect. The ******************** has offered a 61% reduction of our early termination fee. I am requesting that this fee be reduced to $0.00 because of the headaches, and the failure to provide the customer service as outlined in our agreement. Often times the customer service agents have NO IDEA what they are supposed to be calling us about, and call us back regarding something completely different than what we put in a request for. I wish that we could continue to use the verizon connect, but I am left with no choice but to cancel our Verizon Connect Services. We cannot wait MONTHS for new devices to be sent to us, and we need to be able to have a direct line of contact as a business customer.

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed for a GPS tracking application for my semi trucks 4 units with Verizon connect on November 2019. It says contract is for 36 months. I am very unhappy with their service I have been trying to cancel the contract so I can move with another service provider. I contacted the sales person various time to cancel. They normally charge me one time per year. After my request for cancelation they still charge my account $1176. I request refund even though contract was only for 36 months they say it is perpetual in renews automatically. This is a consumer crime trying to make people pay for life time. I have already paid way too long for crappy service. I need this crime to end. I am sure some consumer advocates can take this with unfair consumer practices.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with Verizon Connect to simply track our rental vehicle that we posted on Turo. Expensive subscription, but it worked for us at the beginning. Average cost for a single plug-in tracking device was about $20.77-$27.00. As we grew our fleet by adding one car at a time, we further subscribed for roadside assistance and order another plug-in device. Around November of 2022, we had three vehicles in our fleet and we were expecting a bill from Verizon to be around $62.31 to $81. But the bill came back as $154. It wasn't until March 2023 that we requested an audit on our account with ********************** and found out that they grossly charged our account by adding devices and subscriptions that we never requested or received. They had multiple hard-wire devices listed in our account, but we never asked or received them. We only work with plug-in devices, so this was a red flag. Their support staff absolutely do not follow up with us to help resolve this. We even had one of their support staff to remove our credit card on file to avoid this gross abuse of charge. We absolutely DO NOT USE VERIZON anymore and moved to a different tracking vendor. If you are reading this, PLEASE STOP USING VERIZON FOR YOUR TRACKING NEEDS. They lie, steal, and throw you to collection agencies on false information! There are way better tracking companies and devices aside from these robbers. For three tracking devices, Bouncie charges $20. Verizon, if you are reading this...DO BETTER. Every time we call to help resolve this issue, you falsely follow up and do nothing to help resolve your accounting mistakes. Once again, DO NOT DO BUSINESS WITH VERIZON. Absolutely insane for a company to charge customers for devices and subscriptions in which they never received nor requested. Verizon failed to listen to us and work with us and now they have a collection agency after us. We must now forfeit over $6,000 to avoid harm to our business. Absolutely unacceptable and we will never use Verizon again!!!!

• Initial Complaint

  Date:11/09/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 3 yr contract and have told them since Aug 2020 to cancel in November of 2023 on my 3 yr date. I sppoke with several people assigned to my case over the last few months.I called them back on Nov 2023 and they gave me some story about, because I did not call prior to this date, they automatically renewed my contract and I would have to pay an early contract cancellation fee. I never signed anything like that saying that if I did not call they could just renew my contract *************

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I have paid the ($213) my debt in full and am continually getting harassing emails regularly funds owed. I no longer have the business and when I closed the account they would not let me return their items until they closed the account and I believe I paid the amount due. I have additional emails regarding people I talked to and confirming the amount owed that was paid. I no longer am running my business ****** transportation LLC.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our service with this company and were told we would be billed $88 for it. However, we were charged $1237.68. This was back in June. I have called several times to get updates on the reimbursement that was supposedly awaiting approval. No one at customer service seems to be able to help us on this matter. I was given 3 different people's contacts that were supposedly in charge of my case. None of them have responded to my emails. All they keep telling me is that they will escalate it so we get our money back ASAP.

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee at Verizon Connect deleted my active vehicle tracker from my account. I have been contacting them for three weeks to get this issue resolved. I just need them to add the vehicle and tracker back to my account. I have been unable to get any assistance from their customer service. They constantly transfer my calls and state they can not help me or say someone will call my back and I dont receive a call back. I have paid for their service and they are not providing me with the ability to use my vehicle tracker.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE SEE LETTER THAT I HAVE ATTACHED AS IT GIVES SPECIFIC DETAILS AND EVENTS ON MY VERIZION CONNECT ACCOUNT. I HAVE SENT THE ATTACHED EMAIL ON SEPT 25TH AS PER THEIR REQUEST AND HAVE HEARD NOTHING BACK.

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon upgraded to 4g approx. November of 2022. First we were with Fleetmatics and they became Verizon. Ever since the upgrade our tracking and our vehicle tracking has not worked properly. We signed the contract shortly after the above date we wanted dash cams and our current contract was up. We needed to sign to continue on. Almost a year has gone by and we still don't have 2 dash cams in stalled and we have 2 skid steers, 1 roller, 3 trailers , 1 grinder, and 1 paving machine and 1 crew truck the tracking doesn't work on or have not been upgraded. One of our trucks went in the shop it shorted out because the tracking was not installed correctly the invoice was over $1,600 we should have a credit. Now they cancelled our contract and they charging us ****** for early termination. We want our GPS and our Dash cams installed and working properly and we will pay our invoice for the monthly contract charges. I have spent hours and hours and email after email trying to get resolved. ********************* is our rep who if I am lucky answers maybe 1 of 6 emails acts like he is gonna handle it and drops the ball. You can't reach him by phone. there is no phone number. We need the tracking we are a construction company and that is how we figure out alot of our payroll. If the equipment is stolen or taken out when it shouldn't be out we need to know. That is why we have it. I sent **** a list of vehicles on the 1st of September and I am still waiting for a response. Half of our break room is filled with boxes from Verizon that just sit they every time you call they send more parts I have no idea what they are. I We would like a technician to come out and get everything working correctly. We would like to be charged on the equipment and vehicles that are working until everything is fixed.