Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been attempting to cancel my service from Verizon Connect/Reveal for over a year now since the *** locating equipment failed, started causing electrical problems in our trucks, and "tech support" was of no help. Initial contact with this company was during the week of March 16, 2023.Initially was provided a "buyout" price of over $8,000 despite records of the service not working and no attempt from technical support to contact me to resolve the issue. We decided to allow the "billing to continue" as $8,000 for a "buyout" is an outrageous amount of money for a service that is not working and re-initiate the cancellation closer to the end of the term of our "contract."I initiated contact again toward the end of last year; received an email on December 21, 2023 from an unknown representative [sic] "This email is in regards to the cancellation in order to proceed with the cancellation there is a buyout of 588USD, please agree to the buyout so we can move forward cancelling the acc."I responded on Jan 2, 2024 at 8:48AM agreeing to the charge. No response, and our account continued to be billed.I place a phone call last week for the purpose of finalizing the cancellation. I received a phone call back from a customer service representative on Friday (2/2/2024) of last week, and after being transferred to *******'s supervisor, was told that I would be contacted Monday (2/5/2024). The "buyout" price this rep provided was over $5,000.I still have not been contacted by Verizon Connect, and I have no confirmation that my service has been cancelled. I have *** trackers that are not working, sitting in a box in my office. I am still being billed for a service that has not worked in over a year that I was forced to find another solution for after the terrible tech support I received....so I am now paying for two services to receive the *** location tracking service that Verizon Connect has failed to provide in a working manner.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2023 we canceled some of our vehicle trackers through Verizon Connect. Verizon Connect bills us through Verizon Wireless where we have cell phones and business lines. In March of 2023, Verizon Connect put a charge through to Verizon Wireless for $3,950.40. They said this was for early cancellation but I had previous confirmation in writing from the Verizon Connect employee that there would be no cancelation charge. Verizon Wireless then proceeded to shut our phones down due to non-payment. I ended up paying the amount so we could get our phones turned back on. Then in August of 2023 Verizon Connect sent through the credit in the amount of -$3,900.99. I have a credit balance with Verizon Wireless now because of the credit and because of my payment. In December 2023 I received a notice from Verizon Connect that they were shutting down our vehicle trackers because of non-payment. They said I had a bill from September in the amount of $3,565.80. This has never shown up on my Verizon Wireless bill and I still have a credit on there. I have spent so many hours on this and I don't know what to do. They have shut our tackers down for the last month, say I owe $3,111.34 even though my bill has a credit. Everytime I call Verizon Connect they pass me around from person to person with no result. Verizon Wireless won't help me because I don't owe anything to them. PLEASE HELP!!!

• Initial Complaint

  Date:01/29/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been in contact with customer service since 7/14/2023 regarding canceling our contract and not renewing in Sept 2023. This company has ignored our emails, our calls, and they have not cancelled our contract. They want to charge us a fee to cancel our contract since it's passed the renewal of $3939.95 even though we have proof that our cancel request was 30days BEFORE renewal. We were charge monthly for their services which we paid an additional 3 month. They have bad reviews regarding customer service and termination of contracts.7/14/2023 case#******** 12/12/2023 case#******** (which has case#********) included.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to cancel our contract with Verizon connect just July or August of 2023. We have been very unhappy with the service and the equipment. Over the last several months we have spoken with several different people, and each has given us a different story. I can share the many emails between us for reference. The main reason for this claim is that I was told a few months back that the account was being closed and there would be no $$ due, because of all of the problems we have had, however this was told to me over the phone and not in an email; therefore, I have no proof. I am now speaking with two different representatives; they are agreeing to give us some discounts but refuse to provide me with a detail of these discounts. They just want me to pay a lump sum. I am not comfortable with just sending money without a detailed invoice. I need to know what to do. I do not want to cause harm to my company for not paying a bill, but on the other hand I do not want to give them several thousands of dollars for contracts and equipment that did not work. Ultimately, I would like to just have the account closed and call us even.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my services with them on 11/17/2022 and they continue to charge me and refuse to cancel the services. We have not used their services since before that date and while employees have confirmed my cancellation and I have provided copies of the email exchanges they refuse to acknowledge that my account has been cancelled and instead continuously ask me to restart the process over and over again. All while still drafting money out of our account.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early October 2023, our company (BLS Transit and ******* ***** was contacted by *********************************** of Verizon Connect via email about hiring them for a GPS, dual-camera system through Verizon. A demonstration had been given by her associate days before, and while the system seemed impressive, it was too costly. They negotiated a price we could afford, and indicated the system was designed for us to install on our own. It was even too complicated for ************. Now, we cannot get anyone to call us to assist with installation. We would like to keep the system, but 1. We want them to come and install at no fee (due to their delays) and 2. We seek some form of refund for the two months of delayed service.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Nov16,2023 to cancel my account. They informed me of a buyout amount of $220. I told them that I was being charged for equipment that I never received and they told me that I would receive a credit of $731. Ever since that day they have continued to charge me for two equipments instead of one. They have not sent me the overpayment of my money and customer support has no clue of what is happening. This company is the most unprofessional company I ve ever done business with.

• Initial Complaint

  Date:12/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with the company in February. Received the wrong product. Since then been trying to receive the right product all the way through November. Finally spoke to someone in customer care who put in a order to the same account manager who had done nothing prior. He called, claimed I disrespected him and he was so disrispectful on the phone to the point where he was telling me that he was older than me. I asked to speak to a manger several times. He hung up on me. I called customer service asked for a manger, they said none was available, had me on hold for a long time then hung up. I called back to cancel service because I was getting charged for service that I hadnt been receiving. One customer rep. said they would cancel services with no penalty and issue a refund. Another called and said no cancel without penalty. I was finally issued a refund without penalty in the form of credit (which i do not accept) then I received a bill and they used the credit to pay the bill. The account is still active and I have to put another request to cancel, still no email confirming my request and I do not wish to communicate with them by phone because every representative say something else then pretend they do not know what I talking about. I want my refund sent to the company and the account canceled.

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12th we attempted to cancel the fleet subscription service with Verizon Connect (Telogis). This process has been unsuccessful. May 12th, email and notes attached. ***** in maintenance department had contacted *****, **************** Manager and received a case #********. After sending email, ***** informed ***** that she could not process the request and to call another number. ***** proceeded to call the number, left messages, but no response. In September ***** asked me if I can help. So I sent an email to *********************************************************************** on 9/12/2023, which the reply was they couldn't help me with the issue and gave me the number for Telogis support at ************, I called that number and was informed that it was not the correct department and was transferred three times. I spoke with a Bashir who sent an email to ***** in regards to the cancellation. I received an email from ********************************************************** on 9/28/2023 saying that the case was closed as of 9/28/2023, however, the case number was not correct. I waited and then received another notification that our account was past due and we owe. I then called again on 11/6/2023 and spoke with *******************. He said he would help me, sent and email out to contract management. Once again, no response from Verizon to me. I replied to **** on 11/13/2023 that no one has contact me and no response. On 12/13/2023 ****************** from Telogis called about our past due notice. I called the number she had left and was transferred to several departments again. At 10:20am I spoke to ******* and he tried to help me, he was communicating with a ****************, who wouldn't speak to me directly but relayed messages through *******. ******* came back and told me that **************** said that only the our Rep ************************* could cancel the subscription. I told him, no she can't, I have an email here from her saying that she can not do this with government accounts and we needed to call. He said he would relay that information to ****************, I asked if I could just speak with her so we don't have to go back and forth and was denied that option. So I waited on hold for an hour. ******* was kind enough to come back on the line every so often to let me know they were still looking into it. He then informed me that it looks like it has been cancelled a while ago. I asked why am I still getting invoices and past due notices then. He then put me on hold to ask. After 78 minutes the line transferred me back to AR were I'm left to go through the process again. I have tried to resolve this issue and haven't been successful.

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired them for our fleet tracking. We had one unit out for the last couple years. We requested ***** units, and after 4 months of multiple requests, we ended up moving forward with another provideer becasue of thier lack of response, and no customer service. We needed to cancel our service, but they are still charging us after multiple attempts to get them to stop. Now they are saying we have past due amounts, and we have not been using them for some time now. I cant get a hold of anyone that will help me. 100% a scam company, do not use them!!!!